Help!!! Palm Desktop Error

I just upgraded to Windows 7 and re-installed the Palm Desktop v3 from the CD. But it fails to open the Date Book database displaying an error message to that effect and the app doesn't launch.
Do I have to run a HotSync operation first?
The file had not been synced to the m100 in ages so the m100 was empty.
Is there a solution?
Thanks.
Post relates to: Palm m100

Hello ELgambino.
You can find my Transport Monitor clean up directions over in this thread. You will also want to refer back to the Mark/Space website to find the directions to completely remove The Missing Sync for Palm OS software. The clean up process should go like this:
1. Remove The Missing Sync
2. Remove Palm Desktop (don't delete your data folder in your Mac OS X User home folder)
3. Reboot the Mac
4. Reinstall Palm Desktop from the Centro software CD.
5. Configure the iSync conduit
6. HotSync.
I would also backup your iCal data just to make sure that you have a good backup if the data is really important.
Alan G
Post relates to: Treo 755p (Sprint)

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Palm desktop errors

whenever I try to boot palm desktop (and at the install), it doesnt work. ive tried all the compatable windows setups and none work. (the most recent, 6.2, installs and runs fine, but wont sync my zire M150) i read a forum that said 64 bit systems are unsupported, however i have 32 bit (as far as I can tell), and remember he softwar working on previous formats, with the same disk.
whats going on?
Post relates to: Zire

Palm Desktop 6.2.2 is incompatible with older Palm handhelds. You might try downloading and installing the free utility called PalmHotsyncSetup from www.pimlicosoftware.com
smkranz
I am a volunteer, and not an HP employee.
Palm OS ∙ webOS ∙ Android

Palm Desktop error

I have been using PalmDesktop 4.2.1 with my MAC OS 10.4.9 for over a year with no problem. Upgraded to OS 10.4.11 and now get "file is busy" whenever I try to launch Desktop. I tried unistalling, reinstalling, un/reconnected cables, etc. No Luck. Help?
Post relates to: Palm TX

Hi, and welcome to the Palm Support Community.
If you use the Forum's Search function and search on that error message, you will find many posts on the subject.
smkranz
I am a volunteer, and not an HP employee.
Palm OS ∙ webOS ∙ Android

Palm Desktop 6.2 won't read data file after IR synch with IIIC

I have Windows 7, an old IIIC, and Palm Desktop 6.2. Since I can use a USB with that combination, I synced with an infrared connection. The files made it to the Palm directory, but the desktop program won't read them. My previous version of Palm Desktop allowed me to search for the data directory, but I can't find a way to do so with 6.2. And, no, the older version wouldn't display the data, either, in spite of my specifying the path.
I'm so close! One more step and I won't have to buy a smart phone and pay a monthly fee to carry around my contact date. Please help.

Palm Desktop 6.2.2 is not an upgrade to 4.x! It was designed to fix the things Microsoft broke when Vista was born.
It lacks many features that existed for many years in the 4.x versions.
I'd suggest doing a Clean Uninstall and reinstall your original version!
http://forums.palm.com/t5/Windows-HotSync/Instructions-for-a-Clean-Uninstall-of-Palm-Desktop-on-Wind...
WyreNut
I am a Volunteer here, not employed by HP.
You too can become an HP Expert! Details HERE!
If my post has helped you, click the Kudos Thumbs up!
If it solved your issue, Click the "Accept as Solution" button so others can benefit from the question you asked!

Help! Error: Failed to open Address Book Database on Palm Desktop

In advance, thank you, thank you, thank you to the person who saves me from this error! I have no idea what I've done to deserve this!?! So, thank you for helping!!!
Here's the problem:
When I double click on the Palm Desktop icon on my desktop, I get: Error: Failed to open Address Book Database on Palm Desktop
And then, I get: This program has performed an illegal operation and will be shut down. If the problem persists, contact the program vendor.
When I click on the details button, it says: PALM caused an invalid page fault in
module MFC42.DLL at 0177:5f404045.
Registers:
EAX=0082fad8 CS=0177 EIP=5f404045 EFLGS=00010202
EBX=00000000 SS=017f ESP=0082fa94 EBP=00855d0c
ECX=5f4d1c58 DS=017f ESI=0082fad8 FS=572f
EDX=00017b84 ES=017f EDI=00000008 GS=0000
Bytes at CS:EIP:
8b 07 3b c8 74 34 83 79 f4 00 7d 0f 83 c1 f4 3b
Stack dump:
00000000 008558c0 004b5d3d 00000008 01befe17 0082fad8 008559cc 008558c0 00855d0c 00000000 00000010 5f4d1c58 00000000 00000000 00000000 00000000
Again, thanks for your help in advance!
Post relates to: Palm Vx

I've seen a lot of people post a message that's basically like the problem I'm having. I'm sending this to everyone who had the same general type of question in hopes that my fix might cure your problem also.
My Palm Desktop (4.1.4) would open correctly the first time after installing, but after doing a hotsync it would crash every other time it was opened (using a Tungsten E). I'm running Windows XP Professional, and it would give an error saying "Windows XP has encountered an error and needs to close", or something like that.
I did the usual. Removed the program and reinstalled, which didn't work. I also went through the tedious process of uninstalling the software, then removing every registry entry by hand that referenced the Palm or Pocketmirror, which also didn't work.
I searched through the support files on palmone.com and found something that gave me an idea. It talked about removing a corrupted file to fix problems with the datebook. I hadn't been getting any errors pointing to a specific problem, but on a hunch I deleted the entire address folder out of the Palm directory. That did the trick!
A corrupted address book in the Palm Desktop software was keeping it from running. The problem was how to fix the corruption, which I eventually found on a menu option in the Palm Desktop software.
Below is the fix that worked for me. Caution! Only do this if you have all of the current info in your Palm, because it will erase what's on your Palm Desktop.
1. Go to your Palm folder on your pc (default install location is c:\palm) and open the folder for your user.
2. Delete the address, datebook, expense, memopad, note pad and todo folders.
3. Open the Palm Desktop program.
4. Do a hotsync.
5. Important! Don't click on anything else in the Palm Desktop after doing the hotsync. If you change to one of the areas that has corrupted data, it will immediately crash.
6. Right after doing the hotsync, click Tools on the top menu in the Palm Desktop, then Options. Click on the Tools tab and then click Check Now to fix the corrupted data.
7. Click OK.
That should hopefully get you running again. Let me know if that worked for you.

Contacts and Calendar not synching. (Centro, Windows XP, Palm Desktop 6.2.2) Please help!

I originally posted on the Hotsync forum, and it was suggested that I post my question here. Important information: My office uses Microsoft Outlook Exchange, and I have my Centro set up to get my emails. It also wants to sync my contacts and calendar; however, that is completely unneeded for my purposes. I need to synch my Contacts and Calendar with my Palm Desktop. If there is something I have to check or uncheck to do so, please tell me how.
This is my original post:
"When I hotsynch, my memopad, my documents to go, everything seems to synch except my contacts and calendar.
After a few hours on the phone with tech support at sprint, we went for the nuclear option, hard reset, and the temporarily solved the problem, but now it has returned.
Information that might be important:
I'm getting a failed to backup 1 file error>PmTraceDatabase>Protocol Error: Handheld file could not be opened (4004)>SYNCERR_FILE_NOT_OPEN. This may or may not be relevent.
Anyway, I appreciate any help with this. I depend on this PDA phone to keep me organized and there's a slight and embarrasing touch of panic to how I feel now that it is not working correctly."
Post relates to: VisorPhone

Okay, I'm continuing to do research on this, and here's my suspicion, maybe true or maybe false. When I set up versamail to get mail from my office's exchange server, it also configured my contact list and calendar to sync as well, and synching with the the exchange server and synching with my desktop software are mutually exclusive.
If this IS true, then hopefully there is a way to set it up so I synch my email only with the exchange server, and leave my contact list and calendar configured to synch with my desktop software.
Any feedback or assistance would be greatly appreciated.
Post relates to: VisorPhone

Getting Error: Invalid configuration. Terminating the Palm Desktop when starting Palm Desktop 6.2 by Access

I have recently gotten the error noted in the subject line on my Tungsten E2 whenever I double-click the Palm Desktop icon. Once I click the OK button I am returned to the desktop without entering the program. I have installed the program and reinstalled the download from the Palm website several times (as recommended in a number of older posts) with the same results. I have also checked to see that the User Account Control is turned on (which it is), as recommended in other older posts.
My workaround was simply to run the program as an administrator and I was able to successfully enter it. In addition I had to manually create the user folder in the Palm Desktop folder. Everything now works OK as long as I run the program as an administrator.
Has anyone found a solution that does not require running Palm Desktop as an administrator?
Post relates to: Tungsten E2

Delphi53
My experience with Palm leads me to believe that if you are running Windows XP Pro (32 bit version), you should be able to use the older version 4.1.4 Palm Desktop. See the link: http://kb.palm.com/wps/portal/kb/na/tungsten/e2/unlocked/solutions/article/37014_en.html
Try the above.
I used the above Palm Desktop on an older desktop PC I had that ran Windows XP Home. The only reason I switched is that I began using a laptop that ran Vista which required Palm Desktop 6.
If however you are running a Windows XP Pro (64 bit version), you may need the Palm Desktop 6.2 that you already have (on this I am not sure).
Please note that the material I have mentioned is based upon my Tungsten E2 device. If you have a different device take a look at the range of Palm Desktops available by device. See the following link: http://kb.palm.com/wps/portal/kb/na/tungsten/e2/unlocked/solutions/article/33529_en.html
As far as User Account Control (UAC) is concerned it is more formalized with Vista, however a form is available under XP.
See the following link: http://blogs.techrepublic.com.com/window-on-windows/?p=509 Note you will have to setup a separate administrator level user on your PC.
I hope this was helpful.

Error 1327 when installing Palm Desktop 6.2 on Vista

Hi,
When I try to install Palm Desktop 6.2 on my Windows Vista machine at work, I get
Error 1327.Invalid Drive: H:\
when the installation program is doing its "Computing Space Requirements" phase.
As far as I understand, I need to use version 6.2 on Vista? But how can I install it if the stupid installer does this space check? I have no intention to install on H: - it should be installed on C:. I do have my Documents folder stored on H:, which is a network drive.
Please help!
Bengt
Post relates to: Palm TX

I am having the same problem. I plan on working with this tonight but so far the only solution I can think of is removing the network drive until install is complete, but I haven't even tried that yet.
Post relates to: Tungsten C

Palm Desktop software - Fails to open with msg "Error: Failed to open Address Book database"

In July 2009 I dropped my trusty Visor on a tile floor and it stopped working. So, in the meantime I have been using only the Palm Desktop software.
Just yesterday, when I attempted to launch the Palm Desktop software, it failed with the message “Error: Failed to open Address Book database”. I think this error was caused by a very ungraceful shut-down of my Win XP system yesterday.
I really do need to use the Palm Desktop software for my address list, calendar, and memo. The problem is that the error with the Address Book database seems to be preventing the Palm Desktop software from initializing.
I am using Palm Desktop 4.0.1 on Windows XP SP3. I do NOT have an export file of the Palm address book or other databases. However, I do have five levels of backup history on my external Maxgor backup drive.
Specifically, on my current c drive I have files in the directory:
C:\Program Files\Handspring\WR\address
            address.bak                  5/16/2009   (from last sync before I broke Visor)
            address.dat                   5/24/2011
            Personal.ABA   11/6/2008
            Unfiled.ABA    3/28/2008
On my most recent backup of my system, there are the following files:
                        address.bak                 5/16/2009   (from last sync before I broke Visor)
                        address.dat                  5/12/2011
                        Personal.ABA   11/6/2008
                        Unfiled.ABA      3/28/2008
I have not listed the four older backup versions.
I haven’t tried any corrective measures yet (I don’t want to make matters worse) and am hoping that someone can guide me along the right path.
Is it possible for me to just rename the “current” address.dat file to something like address.SAV and then copy the Address.dat file file with date of 5/12/2011 into the current directory. Will the software then just use the older version of the data, or must I do something else.
I am grateful for any assistance. Thank you very much.
Post relates to: Visor Deluxe
Post relates to: Visor Deluxe

Thanks for the speedy response. However, I read the article for which you provided the link, and I hve also read many other articles that I found via search, but I don't think these will help me. All of these articles seem to assume that (1) you have a handheld to which you can sync and thereby rebuild the database on the PC, or (2) you have a backup that you created via the Palm Desktop export function. Unfortunately, I have neither and so I don't think any of these solutions will work for me.
I did read with great interest an article that stated that recent versions of Palm Desktop have a built-in function that will repair a corrupted Datebook database. Will this also fix a corrupted Address Book database which is my problem?
So, I downloaded and attempted to install the latest version of Palm Desktop. I was careful to read the instructions that stated NOT to uninstall my current version of Palm Desktop, but to just install the latest version on top of my current Palm Desktop. However, when I attempted to do the installation, the installer software said it could not install on top of my current software and that I should first uninstall my current software.
I have some questions now:
(1) If I uninstall my current version of Palm Desktop, will this destroy my Address Book, Datebook, and Memo databases ( I don't care about the ToDo database)? If so, what can I do to preserve those databases?
(2) Is there really a function built in the recent versions of Palm Desktop that will fix a corrupted database? Is this an "automatic" function that will detect and fix a broken database or is this something I will have to invoke?
Thanks for your help.
Gdad

Palm Desktop Re-Install Error: "Networkaddress 0\ not accessible"

Hi All,
after having to reinstall Palm Desktop (Version 4.1.0420 german) cause there have been some strange behaviors after reboots i'm fighting with this problem.
I use Win XP SP3 on my desktop and use a USB connected Palm TX since appr. 2 years. Everything went fine but now...
When trying to install Palm Desktop from the original Palm CD it starts the installation automatically, then the screen appears with the comment "Calculating memory requirement" (i translated the messages from german to english) and after 1 or 2 minutes i get the error message stated in teh subject.
I have full admin rights when trying to install
I tried to reinstall Palm Desktop - same error
I completely uninstalled Palm Desktop - same error
I disabled network and firewall - same error
I did not know what to do now. Did not like to reinstall the whole desktop.
Any help there?
Thanx in advance
jollytheb
Post relates to: Palm TX

In very rare cases we do not need to do this but use this link http://kb.palm.com/wps/portal/kb/common/article/39671_en.html

Cannot re-unite T3 data with Palm Desktop! Please helP!

Hi folks
I would be very grateful for some help with restoring my data.
After a laptop rebuild by my company Helpdesk-er, my self-installed Palm Desktop stopped working with an "invalid configuration message. It had previously been working - for years - without a problem. I copied the original data folder (first letter of my user name) to another location, and then downloaded and ran PD414esetup.exe from the PalmOne website. This installed Desktop 4.1.4 cleanly over the old installation (in the same directory). On starting PD414, it defaulted an older user name that it probably picked up from the registry, so I created a new user which matched the name that I had before.
Obviously the Desktop was devoid of content, so I attempted to import the data that I had copied out, starting with the calendar. The only option File|Import allows is the .DBA format, and although my datebook.dat was intact, I could not import it. There was a clutch of .DBA files, corresponding to some of the calendar categories that I had set up (didn't look like all categories). On importing the first of these, PD said it acquired 3 entries, and similarly a couple of others produced single-digit entries - nowhere near the six years worth of data I had before!
I then copied the backed-up data to a new location, and changed the data directory (Tools|Options) to this new location, hoping the data would be picked up. Result: no calendar, contacts or task data, but all the memo records showed up!
The other thing I tried was to copy the backed-up data into the default data directory, but PD wouldn't let me; error to the effect of "not permitted, file in use".
So, at this point, I have a functioning Palm Desktop that has my Memo records but seemingly no way to get back any of my other data (calendar being the most urgent).
Could anyone help re-connecting the data to the Desktop program?
Also, I guess the other option is to do a HotSync and let the hand-held overwrite the Desktop the very first time. I'm not very sure about this, fearing that I might lose the data on the handheld.
What advice would the experts give me?
Device: Palm Tungsten T3 running Palm OS v5.2.1
Connection: USB Cradle
Computer: Windows XP Pro on Dell Latitude E6400 laptop
Post relates to: Tungsten T3

Lesson: Use the correct software version!
Re-installed using PD414EN and all is good! Hurray!

Problem installing Palm desktop... Please help!

I have windows XP home ed. and am trying to install the palm software that came with my new tungsten E2. I also installed it on our main cpu first, which has winows Vista. It installed fine on the "big" cpu, but not on my laptop. The only problem with it on the big cpu is that the quick install doesn't work. It gives me an error message and then takes me back to desktop manager.
For my laptop, I thought it may have been installed wrong. I tried to remove program from control panel, but that won't even work. It says error 1316, a network error has occured while attempting to read the file windows installer palmone. then says fatal error during instalation.
Can I only put this on 1 cpu? Is it interferring with my blackberry manager already on my laptop?
Post relates to: Tungsten E2

hello
the quick install will not work with a vista pc
you have to install a different palm desktop which is palm desktop 6.2
to download: http://www.palm.com/us/support/downloads/windesk62.html
palm desktop 6.2 has 'install tool' which is same as 'quick install' on the CD
for 1316 just follow the instruction on
http://kb.palm.com/SRVS/CGI-BIN/WEBCGI.EXE/,/?St=304,E=0000000000112248557,K=9677,Sxi=10,Case=Obj(17525)
hope this will help you
Post relates to: Palm TX

Palm Desktop 6.2 Install - "Error reading setup initialization file"

I am trying to install Palm Desktop 6.2 and HotSync Manager on Win Vista Home Premium 32-bit.
When I execute PalmDesktopWin62.exe I get a message “Error reading setup initialization file.”
I am installing this to sync my Sprint Centro via usb.
Thanks for any help
Post relates to: Centro (Sprint)
Post relates to: Centro (Sprint)

I had this problem as well. I solved it by using an old Palm Desktop download instead of the one that Palm is providing now. My old copy was provided as a zip archive and the single file in the archive was named simply setup.exe. I guess the only difference between my old file and the file that Palm provides now has something to do with the installation software (it may be InstallShield; I don't remember for sure). In any case, if you are having this problem you might be able to find a usable file out there somewhere.

Palm not syncing + Palm Desktop won't open (error message says FILE IS BUSY)

Drama players = Tungsten e2+Mac OS X 10.5.4
Tungsten e2+Mac OS X 10.4.1
Hi,
I've been trying to hotsync my palm to Mac laptop for a few hours everyday for 5 days now - I've visited all the forums, bought a new laptop (this was incidental rather than caused by the palm problem)
...At first I got the "transport monitor" missing error - I followed support forums' suggestions. It didn't work. Hotsync would not happen; and neither would palm desktop open. i don't use any other programs to sync (not isync, not outlook, etc) Only ever use Palm for like 10 years now.
This problem persisted in both my 3-yr old mac and the brand new mac-
I also tried installing pam desktop from the online palm support site.
I've since re-installed palm desktop a few times and handheld says "hotsync operation complete" However, Palm Desktop will not open and I get this error -- "file is busy"
Please please help - I've recently decided to allow my palm to rule my life again (we do international events and we're bringing in Australia's #1dj in a few weeks) --I'm desperate for a solution -
Thank you!!
Kristina Marie
[email protected]
www.pan.dj
Post relates to: Tungsten E2
Post relates to: Tungsten E2

hi - it may be because you responded to me thinking it was a Treo, but your advice did not work...
Tungsten e2
Mac OS X 10.5.4 - brand new macbook
Have deleted all associated files with palm - there isn't a shred of old palm files anywhere.
Re-installed the palm desktop software from Palm site...
Thanks in advance for your help.
Post relates to: Tungsten E2
Post relates to: Tungsten E2

Palm desktop software error mssg

Hi. I have had the palm desktop running on my computer for sometime. Now when I try to open it I get this message: This application failed to start because Palm UI.dll was not found. Re-installing the application may fix this problem. So, when trying to re-install, I get this message: Error 1401 Could not create key HKEY_USERS\S-1-5-21-1465313257-3587462502-3576288756-1006\Software\Classes. And the re-install does not go forward. I need to hotsync, and cannot w/out the desktop installed.
Help!
Post relates to: Treo 700p (Verizon)

Greetings and welcome to Palm Forums
sounds like you may need to do a clean uninstall reinstall
do you have all your data on the treo 700p if so hen follow these instructions as follows.
Here are the "clean" uninstall instructions.
You should first make a copy of your data to have just in case something
happens. You can find your data files by going to C:\Program Files\Palm or
Palm One. Highlight your Palm Desktop username and right click and copy.
Then go to your PC desktop, right click on a blank spot and select paste.
Now you want to uninstall Palm Desktop and remove everything that has to do
with Palm Desktop from your computer. Like the above folder, delete the Palm folder. Once this is done,
you will need to delete some registry keysfrom your PC Operating System registry.
Word of warning, going here and deleting the wrong thing can cause your PC
to not start up, crashing and deletion of programs and data. If you feel
you are unsure of yourself, see if you have a friend that can help you or a
PC technician that you can pay to help you. This will show them everything
they need to delete. To retain your current Registry settings, we need to do a backup of the Registry.
On the PC, go to start and run type "regedit" without quotes
Highlight MY COMPUTER, go to File --> export. Should pop up with a Save As
box. Current location is fine should be in My Documents or you can change to a location you will remember.
In the file name box, type "Regbackup[todaysdate]" i.e. Regbackup07072008. Next, the hard part.
The easiest way to make sure your working with the correct key, highlight the key i.e. palm quick install,
and press delete on your keyboard. It will ask you, are you sure. Say yes. Do the same thing for all keys below.
If you make a mistake, stop what you are doing. And call a PC technician.
BUT do not turn off your computer.
The reg keys are as follows (Note: some of theses reg keys will not be here
but if they are delete them)
* HKEY_CURRENT_USER\Software\U.S. Robotics\Palm Quick Install
* HKEY_CURRENT_USER\Software\U.S. Robotics\PalmOne File Transfer
* HKEY_CURRENT_USER\Software\U.S. Robotics\Pilot Desktop
* HKEY_CURRENT_USER\Software\Palm
* HKEY_CURRENT_USER\Software\Palm, Inc.
* HKEY_CURRENT_USER\Software\PalmDesktopAutorun
* HKEY_CURRENT_USER\Software\palmOne
* HKEY_CURRENT_USER\Software\PalmSource
* HKEY_LOCAL_MACHINE\Software\PalmSource or anything else that says palm
Next reboot your computer
Then reinstall your Palm desktop from the CD and do a hotsync. If it asks
you for a username and you synced your device before, put in 'test" if you
did not sync before you create a hotsync name.
Good Luck !!
Please check the knowledge base for advice and self help options at http://kb.palm.com and for windows help go to http://support.microsoft.com
Please post in the forums. PM's will not be answered.

Help!!! Palm Desktop Error

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