Help - photos are not printing from photo tray uToshiba Laptop

Hello,
I just got a new toshiba satellite laptop and when I try to print photos using the glossy photo paper in the photo tray, it keeps pulling from the regular paper tray. I have tried selecting all kinds of the HP paper, but it still prints out on regular paper.  I also have a desktop and I have the exact same settings as that and the desktop pulls from the photo tray but the laptop doesn't. Can anyone help?
Thanks so much,
Shelly

If you are unable to print photos, the first thing that comes to mind is that you have the wrong tray selected.  I would start with Solution 4 of this document for a walk-through on how to setup the photo tray.   I know you are not experiencing an out of paper error message but it covers all of the steps you would take to print to the photo tray.  This printer has ePrint.  Have you set that up yet?  I am curious because I want you to try to email the printer an attachment of your photo because ePrint photos default to 4x6 and go straight to the paper tray.  This test will narrow down to if this is a printer problem or a setting in your computer.  Read through that link and let me know if it helps or not.  If not, how is the printer connected to the computer and what kind of computer are you using?
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