HELP PHOTOSHOP ELEMENTS AND REVEL HELL
1. My computer has corrupt partitions. I have to erase and reinstall everything. How do I reinstall Photoshop Elements?
2. How do I back up and save and be able to open up current Photoshop Elements photos in the newly reinstalled Photoshop Elements?
3. Revel offered way to archive but computer would not accept Media downloader from Revel to back up photos bec. computer did not recognize developer? How do I archive these photos I currently have in photoshop elements?
4. How and where do you save photos in photoshop elements? And how do I retrieve them?
5.If I purchase Elements 11 will this eliminat all of these issues I mentioned here?
6. What's the difference at Revel to "migrate" my photos from photoshop elements to Revel and/or Archive by downloading them which I can do since the developer is not recognizable on my computer?
7. Do you know if the external g: drive (time machine) backs up photohop elements photos? What will and how?
1)
To re-install PSE on a new machine or on a new disk after the disk has been formatted - wiped clean - you first need to de-activate it by going to:
Help >> Deactivate
You do this before you wipe the disk clean or before you toss away the disk and install a new one. This is to preserve your license and rights to install on two different machines if you wish to do so.
2) You must backup not only your photos but also your other documents, emails, videos, music files etc. Anything that you don't want to lose should be backed up in a flash drive (16GB flash drive or even 32 GB flash drive). You might need couple or an external hard disk that can be mounted on a USB port.
You also need to back up your PSE catalog so that this can be retrieved on your new machine or on your new disk.
For points 1 and 2, it is a good idea to make a list of things to do in advance including making sure you have all the CDs/DVDs and serial numbers ready to install applications on a new system. Planning in advance will avoid headaches later when you are working hard to prepare the new system.
For other points about Revel, you will need to post them at this link:
<http://forums.adobe.com/community/revel?view=discussions>
G/L
Similar Messages
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First of all, I would have to say that getting in touch with you is a nightmare and I am not at all happy that I can't just email or live chat with someone who can help! I am not a technical person, I just want to be able to use Photoshop Elements and get on with it. I bought Photoshop Elements via Amazon some months ago and it worked fine. I then got a message that advised that the trial version would expire, which it subsequently has (I have been trawling your site for weeks and weeks trying to find an email or phone contact to get some assistance). Relucltantly, I am now typing this - and I suspect it will not help in the slightest! I bought the FULL not TRIAL edition of Photoshop Elements and I have contacted Amazon who confirmed this, but say I need to contact you. Can you please let me know how I can resolve this? Louise A Fraser
Hi Louise, sorry to hear of your problems. This is not Adobe. We are mainly support volunteers, other users like you, trying to help one another. You need to contact Adobe directly for activation and licencing issues. Click the link below. Use the dropdown menu for boxes (1) & (2) to scroll down the list and choose:
1. Adobe Photoshop Elements
2. Adobe ID, and signing-in
3. Click on the blue button: Still need help? Contact us – then click the area marked chat 24/7, then click “start chat ”
It’s usually possible to start a live chat, if an Adobe agent is free, and often to get the problem fixed right away. Have your serial number available. The agent can directly troubleshoot your system if you agree to activate the Adobe Connect add-on. Don’t let them pass the buck. Stay connected and ask to speak with a supervisor if necessary.
Click here to get help now Contact Customer Care -
Need help installing Photoshop Elements and Premiere Elements on MacBook Pro.
I'm trying to reinstall Photoshop Elements and Premiere Elements on my MacBook Pro. The disc is appearing on my desktop, but when I go to use the installation system, it's telling me the program is not supported. Here is what I'm seeing when I open the disc:
Any help is greatly appreciated! Thanks!Which version of mac os x are you using?
That looks like the install files for a windows operating system.
You would need the photoshop elements 6 disk for a mac operating system. -
I just purchased photoshop elements and went to retrieve my serial code. The web page provided to retrieve it loads blank, even when clicking on the URL through adobe's web site. I can not install my product without this. Please help
Drusso77 if you are continuing to face difficulties locating your serial number then please see Find your serial number quickly - http://helpx.adobe.com/x-productkb/global/find-serial-number.html. You are also welcome to contact our support team at http://adobe.ly/1aYjbSC.
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Photoshop/Elements to Revel Photo Migration Problem!
What happened to my Photoshop/element photos? They were supposedly migrated, but I don't see them! I have no albums in my Revel account.I had a paid subscriiption and it was cancelled back in or around February, and told that the photos would be moved over to REVEL...Can anyone help me to get them back?
First, thanks Pattie for following up with me. I am going to check my backed up hard drives to see if my photoshop materials are on them. It will take me a few days, as I have only small amounts of time to research it at this time. maybe a break will come in a day or two for a determination.
Date: Mon, 12 Aug 2013 09:45:52 -0700
From: [email protected]
To: [email protected]
Subject: Photoshop/Elements to Revel Photo Migration Problem!
Re: Photoshop/Elements to Revel Photo Migration Problem!
created by Pattie F in Photoshop.com Sharing and Storage - View the full discussion
Michael-
Is it possible you logged into Photoshop.com with a different email, or is it possible that you did not set up your Elements to sync with Photosho.com? These are the two main reasons users can not find their files.
The Photoshop.com account created in 2009 with the email you use to log in to this forum has no files in it, and therefore, nothing migrated to the Revel account with the same login. You do have a Revel account with the same login, but it is also empty since nothing migrated.
Pattie
Please note that the Adobe Forums do not accept email attachments. If you want to embed a screen image in your message please visit the thread in the forum to embed the image at http://forums.adobe.com/message/5587690#5587690
Replies to this message go to everyone subscribed to this thread, not directly to the person who posted the message. To post a reply, either reply to this email or visit the message page: http://forums.adobe.com/message/5587690#5587690
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Start a new discussion in Photoshop.com Sharing and Storage by email or at Adobe Community
For more information about maintaining your forum email notifications please go to http://forums.adobe.com/message/2936746#2936746. -
What do i do with a very slow Photoshop Elements and Premiere Elements on a PC?
I seem to be getting mixed opinions as to why my Adobe software gets so slow, despite efforts to avoid that, but my computer seems to be working just fine, it is only when in Adobe that the problems arise, like freezing, taking longer and longer periods of time to open the screen to edit a photo, or to compare two photos side by side. Any process seems to take such a long time, and the freezing can last for several minutes, and then continue on. I have had a computer person come to my house and examine my computer and though his knowledge of Photoshop is limited, he feels that it is NOT the computer but something with Adobe Photoshop. I would tend to agree with him.
Several theories have been explained to me, such as Elements and Premiere Elements are a low end of the scale of Photoshop programs, so it is just not going to be able to process high definition large photos well and quickly. Stating comments like i can only use 2 GB of my memory even though i have 8 GB, so unless i can use 64 bit this is what i have to deal with, and it is just a way for Photoshop to say you need to upgrade to the fancier programs. I do not need fancier programs. I am working hard to master these, and have accomplished 4 great blu rays in high definition thanks to recommendations from the Forum here, especially Steve with the help of his books.
Others say i need a solid state hard drive to solve the problem. Others say the only way i will ever solve the problem is to switch to a MAC. Others state is a mal-ware problem, but i have never had my hard drive so clean and uncluttered. I supposedly have as good of PC as i could have as far as QUAD-core, 8GB memory, presently a 1 TB hard drive less than 1/2 full. All suggestions involve big outlays of money, with no guarantee that things will be any better. I have tried to contact different computer companies and computer 'nerds', and these are some of the suggestions, but no one really has a lot of knowledge of the Photoshop software.
I am thinking of adding an additional internal hard drive, but not sure that is going to help either. Could i put all my Photoshop of the second hard drive, and might that speed things up?
Adobe is rather worthless in trying to get help from them. I have spent hours on the phone waiting and then talking to someone who says they understand English but they do NOT understand the question i am asking, which becomes very frustrating with repeat phone calls. I gave up yesterday trying to do that challenging experience yesterday after i had spent 3 times the amount of time they said i would need to wait to get a reply, and i was at work, and my free time had come to an end. So i am hoping you guys can give me some clues of the best thing to do.
Is it true that Photoshop Elements and Premiere Elements are just such a lower end program that trying to do things in high definition, with 2000x1500 photos, making them into a blu ray disc is a major challenge with a PC? I wish i had a greater computer knowledge, but i have struggled to achieve my goal, but the speed of it all gets very frustrating, though it is possible.
Another question asked which i don't think exists, is whether there is a program that could clean up Photoshop, or are there some clues that could accomplish that and thereby speed things up.
Would appreciate any suggestions anyone has. I am in the middle of another project so now is probably not the best time to consider any major changes. But any comments would be appreciated.
RonPremiere Elements 10 is now 64 bit, but not PSE10.
Take a look at your scratch disk set-up and if you have a spare volume, allocate that first before the C drive. Elements use scratch disks when it gets low on RAM.
Click image to enlarge
Turn off face recognition and the auto-analyzer to improve performance.
When editing photos or videos check the task manager to see what background processes may be running and end them temporarily if not needed. -
i have bought adobe photoshop elements and adobe premiere elements in a bundle pack from a store and i cant find a serial code on the box that works so if someone could help me with that, that would be great!
Hi Michael,
Please refer the following help article on Find your serial number quickly
Hope this helps.
Please let us know in case of any problem.
Thanks and Regards,
Sumit Singh -
Hello, in december 2014 a bouth photoshop elements and know, sinds I downloaded something else from adobe, I can't get on it any more, I have a trial version now and in 30 days I have to pay for it. How is this possible?
Unfortunately, only Adobe customer service can assist you with your issue. These are user forums; you are not addressing Adobe here.
Click on the link below, and after that click on "Still need Help? Contact us."
Then on the next page, click Chat
There is also a phone option. 1 (800) 833-6687
http://helpx.adobe.com/contact.html?step=PHXS_downloading-installing-setting-up_licensing- activation -
Hello! I had Photoshop Elements (and some other products) installed on my Laptob, but lost them because of a system breakdown. Trying to install these programms again, I logged in to my account "my adobe" and immediately found my products listed there plus a link "download here". But clicking the link didn´t start anything. Nothing happened. How can I get my prgramms installed again?
Try using a different browser if the link did not work.
You can also try downloading thru the following page if you can find the version(s) you need...
Download and Installation Help -
https://helpx.adobe.com/download-install.html -
I have downloaded Photoshop Elements and all went well. When I went to open, it opens but the content is unreadable. I have a Mac and my flash player is up to date. Can you please tell me what I am missing?
Thanks,
NikkiI did try to uninstall and reinstall. It messed up my computer. I had to "RESTORE" from the prior days backup. This was not helpful at all. I'm used to losing all my stuff when I connect to iTunes, that's a whole other issue, but now I'm completely banned from any updates to my phone at all. Geeze.......
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Am new to Mac. Downloaded Adobe Photoshop Elements and am trying to open it but they want a redemption code and a serial number. Since I downloaded it I don't have either of those but apparently I am missing something because I can't use it unless I enter that info and I don't know where to find it. Can you please help me figure this out. If I purchased the software I would have the serial number but as I said, I purchased and downloaded. Marianne
Photoshop Elements is not part of the Cloud, I will move this to that forum
Photoshop Elements Forum http://forums.adobe.com/community/photoshop_elements
Redemption Code http://helpx.adobe.com/x-productkb/global/redemption-code-help.html
-and https://forums.adobe.com/thread/1572504
Lost serial # http://helpx.adobe.com/x-productkb/global/find-serial-number.html
Select a topic, then click I STILL NEED HELP to activate Photoshop Elements Online chat
-http://helpx.adobe.com/contact.html?product=photoshop-elements or
http://helpx.adobe.com/photoshop-elements/kb/troubleshoot-installation-photoshop-elements- premiere.html -
Product information - photoshop elements and photoshop cc
Dear Sirs!
My brother (student - polytechnical school) and I (Student - university) are very interested in your products
Photoshop CC and Photoshop Elements 13.
What would you recommend and what are the distinctions? Would there be a possibilty to buy one of this two products once for 2-3 laptops/PCs
and in the Student and Teacher Edition? (no monthly subscription)
Thank you very much in advance for your kindly help!!
Kind regards
KerstinMstina61
Could you clarify...what is not opening - Photoshop Elements AND Premiere Elements or just one or the other?
How did you install these programs, from installation files obtained online from Adobe OR from installation disc from a boxed bundled packaging of Photoshop Elements and Premiere Elements? Do you have purchased serial numbers or are you dealing with the tryouts?
Please excuse the question, but I do not want to take anything for granted...are you making a distinction between download and install if you are working from installation files obtained onlien from Adobe. In the latter case, after the download, you need to install the program(s) from the Setup.exe that comes with each of the programs.
Please supply more information and then we can decide on the appropriate troubleshooting strategy.
Thanks.
ATR -
Should I download Disc 2 of Photoshop Elements and remove Disc 1?
It turns out I have 65 bit processor. Should I remove the disc 1 version (32 bit) of Adobe Photoshop Elements, and reinstall using Disc 2? How?
I'm installing PSE 10 (standalone, not w/Premier) from a box on Win 7-64-bit. The installation online help says that for Windows, regardless of 64-bit vs 32-bit, to start with disc 1. The labeling on the discs says the same thing - start with disc 1. So I did that, expecting at some point to be prompted to switch to disc 2. But I was never prompted; the installer went ahead and did the whole thing from disc 1. The installation went, by default, into Program Files (x86), not Program Files. I can never remember which is for 64- and which is for 32-bit. Did I get the right version installed in the right place?
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Print Color Management Problem w. Photoshop Elements and Tiger/Leopard
Has anyone tried printing with ICC profiles through Photoshop Elements 6 for Mac? Apparently, it does not work on Tiger nor Leopard? My prints look very dark and over-saturated.
The Datacolor folks, who make the Spyder3 calibrators I'm using, say my prints look like they are being "double color managed," possibly once by PSE and once by the printer driver (even though it's turned off).
Over at the Adobe Forums some say it's a problem with Leopard. I'm not so sure, because I found that printing color management works fine on a Mac with Photoshop Elements 4.01 and Tiger. Any comments? Thanks.Aha! Got it. Adobe has confirmed that the problem is on their end. PSE 6 is double color managing the images. Here's what one user got in reply from Adobe on the subject. There are two separate answers:
Thank you for contacting Adobe Technical Support.
After consulting with my colleagues about the issue you raised, I can let you know the following:
The issue is both on our as well as the driver software side and the workaround we have given is the best available at this time. This issue is affecting all printers, not just Epson or Canon.
The soft proofing effect that you are seeing in the print preview is indeed an attempt at soft proofing. However since Photoshop Elements managed prints are incorrectly double colour managed it is not as useful as it was initially designed.
As to the exact details of why this occurred, we have no official information.
We believe that this will resolve the issues you are experiencing, however, should the reply not help solve the problem, please contact us again, quoting the case number given above, and we will re-open the case.
Answer # 2
We have had word back from our engineers regarding your issue.
The Photoshop Elements team are aware of the problem and are working with Apple and the printer manufacturers to get this to work correctly. In the meantime, the only workaround is to switch off colour management in Photoshop Elements and let the printer handle the colour management.
Unfortunately we can not make an estimation as to when a fix will be provided. We will close the case for the time being as there really is nothing more we can do about this issue besides offering the suggested workaround. Closing this case does not mean that the research will stop however and the engineers are working on a solution to this.
As the tech noted, let the printer handle the color instead. Tell PSE not to manage color so it is the step sending the data unaltered. When the print dialogue comes up, under the Color Correction heading, change the pull down menu to "ColorSync". In the menu below that, choose the correct profile for the paper you're using. If the Brightness menu is still active, look for any choice that allows you to turn it off. If none exists, leave it on Normal. If the options below that for Color Balance and Intensity are not grayed out, make sure they are at the center positions (no effect).
These steps are the same as before, except you're doing them in reverse. Photoshop is doing nothing and the print driver is handling the ColorSync chores rather than the other way around. -
I have bought a photoshop elements and have installed it on my MacBookPro. I have just bought an iMac and what to install on this computer as well. The iMac does not have a disc drive. I have copied the file onto a remote hard drive and tried to install but it thinks I have a pirate copy. What can I do?
If you click the link in my first post in this thread, then click "still need help? Contact us" it takes you to a page that looks exactly like the page where you started, but isn't. Select PSE for the program you want help with, click "Activation and Signing In" for the problem area and you will see this:
The gray area below the blue bar is a link to start a chat.
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