Help! Playbook won't boot up

My playbook has crashed.  I have tried depressing the start button plus the volume button at the same time but to no avail.  The battery is fully charged.  I'm wondering if it is diseased or the battery has cratered. 

if the battery is depeleted too much, you have to charge it for 30 min, Press power button and both Vol + - buttons for 10 seconds to reboot it.
try above a few times and it should boot up.
I have to do this on my kids playbook once a month, they leave it on and dont close anything.
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    Click "Accept as Solution" if your problem is solved. To give thanks, click thumbs up
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    BESAdmin's, please make a signature with your BES environment info.
    SIM Free BlackBerry Unlocking FAQ
    Follow me on Twitter @knottyrope
    Want to thank me? Buy my KnottyRope App here
    BES 12 and BES 5.0.4 with Exchange 2010 and SQL 2012 Hyper V

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