Help please...Acrobat 8 Pro won't work, after install from CS3 package

Hi, I have just joined a new company, that had a CD of Adobe Creative Suite 3 Design Standard, including Acrobat Pro. I have installed all software from disk. However, when I open PDF, the document appears, but I can't do anything with it. The system just freezes & eventually I have to close it down? Phoned Adobe who say its not supported now? Anybody else with a similar problem or advice on how to resolve it please?
Thanks Simon.

Did you only install Acrobat? If so you will need to install another program from CS3 (like photoshop) and open it and register the product. Acrobat by itself cannot do it. If you installed the suite then just open Photoshop and register and it will work.

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Premiere Pro won't work after installing windows 8.1

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I have recently installed Windows 8.1 on my laptop. After the installation was completed I got an error message when I tried to open Premiere Pro CC. The error message says the program can't start because MSVCP110.dll is missing and that I should reinstall. I don't want to reinstall as I'm worried about losing work. Any help would be much appreciated.

Hi,
Firstly I must apologize for not replying to this earlier. I have done as suggested restarting my computer after installing but I still get the same error message.... I know I've left this response very late but any help would be much appreciated.

External keypad won't work after installing OS 7.

External keypad won't work after installing OS 7. I have a "Zagg" keyboard that won't pair now to OS 7,...Why?

They do work. I have one and mine is working. Have you tried to reset your iPad? HOlding down teh sleep and home keys until it reboots then try pairing again.
A slightly more drastic thing is to go into the settings and reset all settings. THe downside, you will need to retweak your device but it can help fix keyboard glitches.

Macbook pro won't boot after installing update 10.9.3

macbook pro won't boot after installing update 10.9.3

Please read this whole message before doing anything.
This procedure is a diagnostic test. It’s unlikely to solve your problem. Don’t be disappointed when you find that nothing has changed after you complete it.
The purpose of the test is to determine whether the problem is caused by third-party software that loads automatically at startup or login, by a peripheral device, by a font conflict, or by corruption of the file system or of certain system caches.
Disconnect all wired peripherals except those needed for the test, and remove all aftermarket expansion cards, if applicable. Start up in safe mode.
Note: If FileVault is enabled, or if a firmware password is set, or if the startup volume is a Fusion Drive or a software RAID, you can’t do this. Ask for further instructions.
Safe mode is much slower to start up and run than normal, with limited graphics performance, and some things won’t work at all, including sound output and Wi-Fi on certain models. The next normal startup may also be somewhat slow.
The login screen appears even if you usually login automatically. You must know your login password in order to log in. If you’ve forgotten the password, you will need to reset it before you begin.
Test while in safe mode. Same problem?
After testing, restart as usual (not in safe mode) and verify that you still have the problem. Post the results of the test.

Printer won't work after installing mountain lion?

printer won't work after installing mountain lion?

Assuming you've first checked Software Update to see if there are any updated drivers and it's still not working, you could try resetting the printing system.
System Preferences>Print & Scan, Control+Click or Right Click on a printer on the left and select 'reset printing system'. All printers will be deleted and need to be added again.

Dvd/cd player won't work after installing windows 8.1

I recently installed windows 8.1 on my Pavilion All in One Desktop Computer and now the computer won't recognise the DVD/CD player. I have downloaded all current drivers, but still not working. Any ideas?

Hello Gindel95,
Welcome to the HP Forums, I hope you enjoy your experience! To help you get the most out of the HP Forums I would like to direct your attention to the HP Forums Guide First Time Here? Learn How to Post and More. I have read your post on how the DVD/CD player will not work after installing Windows 8.1, and I would be happy to assist you! To begin, I will need to ask you a few questions:
What is the Product and Model Number of your desktop computer?
What version of Windows did you have installed on your computer before upgrading to 8.1?
Has your computer completed all of its important Windows Updates?
In the meantime, I recommend following this document on Download or Update Software and Drivers for HP Computers, which should help configure your DVD / CD drive.
Please re-post with the results of your troubleshooting, as well as the requested information above. I look forward to your reply!
Regards
MechPilot
I work on behalf of HP
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the right to say “Thanks” for helping!

Help: http mail plugin won't work after 10.4.3 update

Posted this at the OSX mail discussions, but have not been getting response so I'm posting it here:
After installing the 10.4.3 update from software updater, i have found that my osx mail app can no longer be access my hotmail and yahoo accounts. It was working fine with the httpmail plugin i downloaded from version tracker a few months ago--- but since the update it has ceased to work.
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Since Mac OS X doesn't have a "clean install", please clarify from this user tip which installation option did you choose?
http://discussions.apple.com/thread.jspa?messageID=607614

Acrobat Pro X "quits unexpectedly" after installing CS6

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This suggestion worked! It took awhile to uninstall CS6, restart, run the Cleaner Tool, restart, reinstall CS6, but Acrobat Pro X is now working. THANK YOU so much for the super speedy response and excellent suggestion. You're a lifesaver, much appreciated.

Touchscreen and trackpad won't work after installing new OS

i want to ask why that after i upgraded my os, and during the start up when i have to scroll down the aggrements text my trackpad and my touchscreen won't work. is that any way to solve this problem? i beg you to answer my question please. i would be very grateful. thanks

Did you actually upgrade to OS 7.0 or to OS 7.1?
What OS were you previously on that you want to downgrade to?
For the application in question, go to Options > Device > Application Management. Find the app and delete it.
Now, go back to AppWorld and install it again and see if it works correctly.
For most apps that I know of, if they worked correctly on OS7, they will be fine on OS7.1
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My Early 2009 Mac Pro won't restart after installing Mavericks

I have installed Mavericks on my Early 2009 Mac Pro and all seemed to install just fine but when I restart the Mac then it won't get past a grey screen with Apple logo. It seems that it does get reasonabley far into the startup, it gets passed the grey screen with cricling progress thingmy under the Apple logo, then it flashes very quickly and after that it is a grey screen with the Apple logo and no further.
I did try installing Mavericks when it first came out and I had this problem so I just abandoned and reinstalled Mountain Lion from my Time Machine backup. However I thought that with Mavericks now at 9.1, maybe it would work okay this time but no change. However this time I do want to get it working because the lastest Final Cut Pro X requires Mavericks and I do a lot of video editing.
Here are the things I've tried which have made no difference:
Removed all peripherals, so that now nothing is plugged in except the original Apple Keyboard, my Apple trackpad and my Eizo monitor.
I tried starting it in Safe Boot mode but this made no difference.
I started it up in Recovery mode and it will start in Recovery mode. While in Recovery mode I checked the startup hard drive with Disk Utility, the drive is fine, as and I repaired disk permisions which made no difference.
I zapped the PRAM.
I connected it to my MacBook Pro in Target Disk mode and used ProSoft's Drive Genius 3 to check over the startup hard drive again and check disk permissions and all is well.
It still will not startup
I would be most grateful if someone could assist.

Take each of these steps that you haven't already tried. Stop when the problem is resolved.
Step 1
The first step in dealing with a boot failure is to secure your data. If you want to preserve the contents of the startup drive, and you don't already have at least one current backup, you must try to back up now, before you do anything else. It may or may not be possible. If you don't care about the data that has changed since your last backup, you can skip this step.
There are several ways to back up a Mac that is unable to boot. You need an external hard drive to hold the backup data.
a. Boot into the Recovery partition, or from a local Time Machine backup volume (option key at startup.) When the OS X Utilities screen appears, launch Disk Utility and follow the instructions in this support article, under “Instructions for backing up to an external hard disk via Disk Utility.”
b. If you have access to a working Mac, and both it and the non-working Mac have FireWire or Thunderbolt ports, boot the non-working Mac in target disk mode. Use the working Mac to copy the data to another drive. This technique won't work with USB, Ethernet, Wi-Fi, or Bluetooth.
c. If the internal drive of the non-working Mac is user-replaceable, remove it and mount it in an external enclosure or drive dock. Use another Mac to copy the data.
Step 2
Sometimes a boot failure can be resolved by resetting the NVRAM.
Step 3
If you use a wireless keyboard, trackpad, or mouse, replace or recharge the batteries. The battery level shown in the Bluetooth menu item may not be accurate.
Step 4
If there's a built-in optical drive, a disc may be stuck in it. Follow these instructions to eject it.
Step 5
Press and hold the power button until the power shuts off. Disconnect all wired peripherals except those needed to boot, and remove all aftermarket expansion cards. Use a different keyboard and/or mouse, if those devices are wired. If you can boot now, one of the devices you disconnected, or a combination of them, is causing the problem. Finding out which one is a process of elimination.
If you've booted from an external storage device, make sure that your internal boot volume is selected in the Startup Disk pane of System Preferences.
Step 6
Boot in safe mode. Note: If FileVault is enabled, or if a firmware password is set, or if the boot volume is a software RAID, you can’t do this. Post for further instructions.
Safe mode is much slower to boot and run than normal, and some things won’t work at all, including wireless networking on certain Macs.
The login screen appears even if you usually log in automatically. You must know your login password in order to log in. If you’ve forgotten the password, you will need to reset it before you begin.
When you boot in safe mode, it's normal to see a dark gray progress bar on a light gray background. If the progress bar gets stuck for more than a few minutes, or if the system shuts down automatically while the progress bar is displayed, your boot volume is corrupt and the drive is probably malfunctioning. In that case, go to Step 6.
If you can boot and log in now, empty the Trash, and then open the Finder Info window on your boot volume ("Macintosh HD," unless you gave it a different name.) Check that you have at least 9 GB of available space, as shown in the window. If you don't, copy as many files as necessary to another volume (not another folder on the same volume) and delete the originals. Deletion isn't complete until you empty the Trash again. Do this until the available space is more than 9 GB. Then reboot as usual (i.e., not in safe mode.)
If the boot process hangs again, the problem is likely caused by a third-party system modification that you installed. Post for further instructions.
Step 7
Launch Disk Utility in Recovery mode (see Step 1.) Select your startup volume, then run Repair Disk. If any problems are found, repeat until clear. If Disk Utility reports that the volume can't be repaired, the drive has malfunctioned and should be replaced. You might choose to tolerate one such malfunction in the life of the drive. In that case, erase the volume and restore from a backup. If the same thing ever happens again, replace the drive immediately.
This is one of the rare situations in which you should also run Repair Permissions, ignoring the false warnings it may produce. Look for the line "Permissions repair complete" at the end of the output. Then reboot as usual.
Step 8
Reinstall the OS. If your Mac was upgraded from an older version of OS X, you’ll need the Apple ID and password you used to upgrade.
Step 9
Repeat Step 6, but this time erase the boot volume in Disk Utility before installing. The system should automatically reboot into the Setup Assistant. Follow the prompts to transfer your data from a Time Machine or other backup.
Step 10
This step applies only to older Macs (not current models) that have a logic-board ("PRAM") battery. Both desktop and portable Macs used to have such a battery. The logic-board battery, if there is one, is separate from the main battery of a portable. A dead logic-board battery can cause a boot failure. Typically the failure will be preceded by loss of the settings for the startup disk and system clock. See the user manual for replacement instructions. You may have to take the machine to a service provider to have the battery replaced.
Step 11
If you get this far, you're probably dealing with a hardware fault. Make a "Genius" appointment at an Apple Store, or go to another authorized service provider.

Macbook Pro won't startup after installing of 10.8.4

I just installed the 10.8.4 combo update package anf my Macbok Pro won't restart. After downloading the updates, the computer restarted itself, finished installing the updates, restarted itsalf again, anf when it gets to the gray screen with the Apple logo and the rotation icon underneath the logo, it just hangs. It goes no further than that. I let it run for about an hour before I tried to restart it manually, but I could never get it past that final screen. How do I fix it?

Take each of these steps that you haven't already tried. Stop when the problem is resolved.
Step 1
The first step in dealing with a boot failure is to secure your data. If you want to preserve the contents of the startup drive, and you don't already have at least one current backup, you must try to back up now, before you do anything else. It may or may not be possible. If you don't care about the data that has changed since your last backup, you can skip this step.
There are several ways to back up a Mac that is unable to boot. You need an external hard drive to hold the backup data.
a. Boot into the Recovery partition, or from a local Time Machine backup volume (option key at startup.) When the OS X Utilities screen appears, launch Disk Utility and follow the instructions in this support article, under “Instructions for backing up to an external hard disk via Disk Utility.”
b. If you have access to a working Mac, and both it and the non-working Mac have FireWire or Thunderbolt ports, boot the non-working Mac in target disk mode. Use the working Mac to copy the data to another drive. This technique won't work with USB, Ethernet, Wi-Fi, or Bluetooth.
c. If the internal drive of the non-working Mac is user-replaceable, remove it and mount it in an external enclosure or drive dock. Use another Mac to copy the data.
Step 2
Press and hold the power button until the power shuts off. Disconnect all wired peripherals except those needed to boot, and remove all aftermarket expansion cards. Use a different keyboard and/or mouse, if those devices are wired. If you can boot now, one of the devices you disconnected, or a combination of them, is causing the problem. Finding out which one is a process of elimination.
If you've booted from an external storage device, make sure that your internal boot volume is selected in the Startup Disk pane of System Preferences.
Step 3
Boot in safe mode. Note: If FileVault is enabled, or if a firmware password is set, or if the boot volume is a software RAID, you can’t do this. Post for further instructions.
Safe mode is much slower to boot and run than normal, and some things won’t work at all, including wireless networking on certain Macs.
The login screen appears even if you usually log in automatically. You must know your login password in order to log in. If you’ve forgotten the password, you will need to reset it before you begin.
When you boot in safe mode, it's normal to see a dark gray progress bar on a light gray background. If the progress bar gets stuck for more than a few minutes, or if the system shuts down automatically while the progress bar is displayed, your boot volume is damaged and the drive is probably malfunctioning. In that case, go to step 5.
If you can boot and log in now, empty the Trash, and then open the Finder Info window on your boot volume ("Macintosh HD," unless you gave it a different name.) Check that you have at least 9 GB of available space, as shown in the window. If you don't, copy as many files as necessary to another volume (not another folder on the same volume) and delete the originals. Deletion isn't complete until you empty the Trash again. Do this until the available space is more than 9 GB. Then reboot as usual (i.e., not in safe mode.)
If the boot process hangs again, the problem is likely caused by a third-party system modification that you installed. Post for further instructions.
Step 4
Sometimes a boot failure can be resolved by resetting the NVRAM.
Step 5
Launch Disk Utility in Recovery mode (see Step 1.) Select your startup volume, then run Repair Disk. If any problems are found, repeat until clear. If Disk Utility reports that the volume can't be repaired, the drive has malfunctioned and should be replaced. You might choose to tolerate one such malfunction in the life of the drive. In that case, erase the volume and restore from a backup. If the same thing ever happens again, replace the drive immediately.
This is one of the rare situations in which you should also run Repair Permissions, ignoring the false warnings it may produce. Look for the line "Permissions repair complete" at the end of the output. Then reboot as usual.
Step 6
Reinstall the OS. If your Mac was upgraded from an older version of OS X, you’ll need the Apple ID and password you used to upgrade.
Step 7
Repeat step 6, but this time erase the boot volume in Disk Utility before installing. The system should automatically reboot into the Setup Assistant. Follow the prompts to transfer your data from a backup.
Step 8
A dead logic-board battery in a Mac Pro can cause a gray screen at boot. Typically the boot failure will be preceded by loss of the startup disk and system clock settings. See the user manual for replacement instructions.
Step 9
If you get this far, you're probably dealing with a hardware fault. Make a "Genius" appointment at an Apple Store to have the machine tested.

Early 2008 Mac Pro won't boot after installing 2nd DVD drive

All,
I purchased a Pioneer DVR-117D from Mac Sales and after installing it in my new refurbished 2008 Mac Pro it won't boot. My MP will boot if I remove the drive. According to the Mac Sales website this drive should work fine in my MP. Any ideas as to why this is happening. I literally just got my MP today and installed the drive. Is it the drive or the Mac Pro. Thank you all.

The drive was set to master, I switched it to CS before I left for work but haven't tried reinstalling it. I will try when I get back and let you know if it worked. Thank you again.

Acrobat XI no longer works after installing Project 2013

Hello All,
This one is really odd and I can't find any documentation anywhere. I have a client that has Office 2010 and Acrobat XI Standard. I just installed Project 2013 on the machine and now right clicking on any Office file will not show the option
to create PDF. He can right-click on a Project file and create one but not on any other Office file. I have never seen this before. Any thoughts?
Regards,
Rob Battaglia

Yes I have - no luck. This system is using Office 2010 x64 and Project 2013 x64. This all happened after installing Project. The right click on a file works for Project just not for Office. I did check to make sure the add-in was
present for both Excel and Word - PDFMaker.dll is selected in both and the user can create PDF files from within Word and Excel - just not when right-clicking on the file in Windows Explorer.
Regards,
Rob Battaglia

MacBook Pro won't restart after installing Lion

I have a late 2010 model MacBook Pro that I upgraded to Lion about a year ago. Ever since, I have not been able to "re-start" my computer and have to manually switch the computer off. Because of this, I cannot install firmware updates. Do I need to revert back to Snow Leopard or is there another way to fix this issue?
Thanks.
--C

If you have more than one user account, these instructions must be carried out as an administrator.
Launch the Console application in any of the following ways:
☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
☞ Open LaunchPad. Click Utilities, then Console in the icon grid.
Step 1
Make sure the title of the Console window is All Messages. If it isn't, select All Messages from the SYSTEM LOG QUERIES menu on the left. If you don't see that menu, select
View ▹ Show Log List
from the menu bar.
Enter "BOOT_TIME" (without the quotes) in the search box. Note the timestamps of those log messages, which refer to the times when the system was booted. Now clear the search box and scroll back in the log to the last boot time when you had the problem. Select the messages logged before the boot, while the system was unresponsive or was failing to shut down. Copy them to the Clipboard (command-C). Paste into a reply to this message (command-V). Please include the BOOT_TIME message at the end of the log extract.
If there are runs of repeated messages, post only one example of each. Don’t post many repetitions of the same message.
When posting a log extract, be selective. In most cases, a few dozen lines are more than enough.
Please do not indiscriminately dump thousands of lines from the log into this discussion.
Important: Some private information, such as your name, may appear in the log. Anonymize before posting.
Step 2
Still in Console, look under System Diagnostic Reports for crash or panic logs, and post the entire contents of the most recent one, if any. In the interest of privacy, I suggest you edit out the “Anonymous UUID,” a long string of letters, numbers, and dashes in the header of the report, if present (it may not be.) Please don’t post shutdownStall, spin, or hang logs — they're very long and not helpful.

Macbook pro won't reboot after installing lion

After installing Lion on a 2007 MacBook pro, it won't reboot. Just gets to the gray screen with the spinning wheel. Have tried re-installing and disk repair to no avail. Anyone else figured out how to fix?

alan81 wrote:
After installing Lion on a 2007 MacBook pro, it won't reboot. Just gets to the gray screen with the spinning wheel. Have tried re-installing and disk repair to no avail. Anyone else figured out how to fix?
Lion only runs on Intel based systems which have to be core2duo. with a minimum of 2GB RAM.
If these is given on your system, in most cases it comes from running old PPC-Applications which are not longer supported since Lion.
Try to start your MB in "Safe Mode" by holding option key (alt) imediately after first chime and disable / delete this applications.
Lupunus

Help please...Acrobat 8 Pro won't work, after install from CS3 package

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