Help please. Bought a prepaid today with intent of transferring my number and it screwed me over.

Long story short. I have a prepaid Tmobile number, horrible service. So I finally saved up, did my research, and was reaffirmed that I would INDEED be able to transfer my Tmobile number to my prepaid Verizon number. It said during the final checkout/activation process it would ask me if I wanted to port/transfer my number so I followed the entire process....waiting....waiting....then come to find out it gives me a new number. I check the community FAQS and it says that your number can still be transfered/changed after beginning with a new number, I go to follow the "change number" steps and it tells me that I am denied access, PLEASE HELP. I am desperate and do not want to keep tmobile but I refuse to be dicked aruond by verizon and have to go through switching my number for the 3rd time this year. Someone please tell me how I can keep my tmobile number, I do not want to transfer my number anymore and I am going to return this ****** phone if I cannot keep my current number.
Thank you deeply in advance!

No worries sd52191! We are happy that you want to join our family! We don't have acess to prepaid accounts. You can contact them at 888-294-6804
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