Help - please. Can not authorize my Galaxy Tab !!!

I have talked to 3 different cust. service reps. and they have not been able to help other than sending me to this forum. Can someone help me getting my Galaxy Tab 10.1 authorized?
I have downloaded ADE to my laptop, and authorized that computer. I was told to deactivate, attach the Galaxy and the authorize again, and the Galaxy should show up. This does not happen - and I have done this a couple of times. What steps am I missing?

My apologies it is on the left hand side in the Adobe Digital Editions forum.  Please see the screenshot below.

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