HELP : "please contact itunes support to complete this transaction"?
Hello everybody. I'm from Vietnam. Recently, i've used my itunes account to purchased apps, songs, games, etc. But when i input my visa card number and code, there is a error shown up "please contact itunes support to complete this transaction". I can't purchase itune gift card or any apps in US store. I don't know how to fix this problem. So anyone know how to contact apple support by email( not phone 'cause i'm in Vietnam) or how to fix this problem directly please help me. Thanks in advance.
Long Dra Gold wrote:
My friend live in US and he lend me a visa card.
It is still a violation and you can have your account closed for this.
Form the terms of use of itunes:
"The iTunes Service is available to you only in the United States, its territories, and possessions. You agree not to use or attempt to use the iTunes Service from outside these locations. Apple may use technologies to verify your compliance."
http://www.apple.com/legal/itunes/us/terms.html#SERVICE
Similar Messages
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but i have problem in step 13. i can't see step 13 because the red box which has this message " please contact itunes support to complete this transaction" apears. plz help me how can i pass this step
You will need to do what it says, contact iTunes support. Click the Support tab above, then the Get Started link in the Contact Apple Support area and you'll be guided.
Regards. -
Help, everytime i purchase top-up/stockup for games, this msg comes out: "Please contact itune support to complete this transaction"
Have you contacted iTunes support?
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Every time i try to buy music i can't and i get a red message at the top of the window that says "Please contact iTunes support to complete this transaction" in red. please help
Have you contacted itunes support?
If not, then do that. -
Please contact iTunes support to complete this transaction?
I have already 4 days can't proceed my purchase with my good credit card , it show : please contact iTunes support to complete this transaction , I already tried several times to email iTunes support but error and error again !!! I really upset , is there any Singapore telephone for iTunes customer service so I can talk to them directly ? What shall I do next ?who can help me ? Why the service so bad ?
I face same problem in india.I mail my concern to itune support because that is only option ( no telephonic way to contact itune support ).Within 36 hours they reply and problem solved.
This error mainly caused by somthing unusual happen to transaction and only itune support can resolve it by their own way as its different from case to case.
In my case its because itunes does not allow to register more than five cards in a month.
Solved within 36 hours after mail to itune support. -
Error message "Please contact iTune support to complete this transaction" when I was trying to purchase an app????
Help!! Any one experience this issue???
iTune support, "You are violating the iTunes Store Terms and Conditions specifically, however we're unable to speculate. You are not authorized to purchase from the US iTunes Store. From here please continue to review the terms and conditions in detail for further information."
Do you guys even read the "Terms and Conditions" ? There are thousands of words. who know what term I am violating. It works fine before 12/01/2012...I bet they don't even know what caused this problem...They keep asking me to read it without solving the problem..."Dose that just happen after December 2012??"
No. It has always been that way.
"So people who live in USA and while travel to other country are not allowed to buy anything? "
Correct.
"how about people who work oversea for long term?"
They would need an itunes account based in the country in which they live.
"The iTunes Service is available to you only in the United States, its territories, and possessions. You agree not to use or attempt to use the iTunes Service from outside these locations. Apple may use technologies to verify your compliance."
http://www.apple.com/legal/itunes/us/terms.html#SERVICE
It is the same for all countries itunes stores. -
TS1368 how can i fix this error:"please contact itunes support to complete this transaction"
how can i fix this error:"please contact itunes support to complete this transaction"
Apple Store Customer Service at 1-800-676-2775 or visit online Help for more information.
To contact product and tech support visit online support site.
For iTunes: Apple Support for iTunes - Contact Us -
Why when I want to buy an In-app I get this "please contact Itunes support to complete this transaction' messege?? Can someone help me with this??
If you haven't already done so then you can contact iTunes support via this page (these are user-to-user forums, we won't know the actual reason as to why the message is appearing for you) : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page
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please contact itunes support to complete this transaction what is the problem?????????, please contact itunes support to complete this transaction what is the problem?????????
I have the same problem and I contacted iTunes support but there is no direct contact for iTunes support. Technical support emailed the iTunes dept and they didn't know what the problem is because there were no outstanding charges or flags on my acct so they said to call my card holder. I called my card holder who said there was no charges from iTunes and no problems with Apple charges so they didn't know what was wrong. I reset my device and the problem is still happening. I'm going to make an appointment at the genius bar to see if they can help me.
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why do i keep getting the message "Please contact iTunes support to complete this transaction."? Oh, and I would love to contact support but they are never open for business when this happens to me so I was hoping someone knew what the heck was going on. I love my ipad and hate that I can't get the in app purchases that I need in order to advance to the next level to buy if I don't want to start the whole game again!! Please help. Let me know what you did to bypass this or get an itunes associate on the phone or what ever so I can solve this NOW!?
You can contact iTunes support via email via this page and ask them why you are getting the message and how to resolve it (I'm not aware of any phone support for iTunes) : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page
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HT1725 Please contact iTunes support to complete this transaction
I am trying to make a purchase for a game I am playing on my iPhone 5. yet for some reason I keep getting "please contact iTunes support to complete this transaction". Afterward I get and error message "cannot connect to iTunes store".
Facts.
1. I can indeed connect to the iTunes store and make purchases for music, videos, ringtones ect... I have records to prove this.
2. I was able to make purchases for this game on Monday. This issue started yesterday and is still persisting today.
3. I know my account has not been flagged, and my credit card is valid.
4. I have gone through the entire support site looking for a solution to this this problem. I have not been able to find one.
5. I have updated my iTunes profile (changed password, ect...). This has not worked.
Can some one please help me. I am at my wits end, and I am in desparte need for help.You are almost there, but took a wrong turn here.
iTunes Store Support
http://www.apple.com/emea/support/itunes/contact.html -
i am playing the game Clash of Clans. And when i want to buy some Gems, the game said that please contact itunes support to complete this transaction. So i can not find any help on support website. can you help me? Thank you
You can contact iTunes support via this page (it may take up to 48 hours for a reply from them) : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page
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when i purchase with visa card it tell me please contact itunes support to complete this transaction please help me
Many people are having this same problem. I myself was in touch with iTunes for over a week as well as with my bank (Capital One in this case). For Some reason iTunes has put your debit/credit cards into a "fraud mode". According to my bank representative people have been calling in for about 2 weeks about this, so you and I are not alone at all about this. For me I was able to buy anything as long as it was under $10.00, but anything above gave me the errors you are having. You need to contact your debit/credit card customer service numbers and first make sure that there is no "block" or "cap" on them for iTunes. Then ask them why it is being declined. They may ask you to verrify the city and or state which the iTunes store billing you is in, TELL THEM "CALIFORNIA". Then once you have done everything with the bank you need to contact iTunes Store which is only possible with email (or so Apple has told me), and have them reset the billing and and address information for your account. They will email you back saying that in 30 min...blah blah blah... Basically once they have responded log off from the iTunes store on every single apple device you have: iPhone, iPad, Apple TV, iTunes on your computers, all of them! Then log back in through your COMPUTER and enter all of your information again. This should sove your problem completely. It worked for me.... Good Luck!
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HT1918 getting error message as "Please contact iTunes Support to complete this transaction".
why my device say as "Please contact iTunes Support to complete this transaction".?
Click here and request assistance.
(73649) -
Please contact itunes support to complete this transaction how i can solve this problem on my iphone 4s IOS 5.1.1
Do as directed & contact iTunes support:
http://www.apple.com/support/itunes/
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