Help Please...Damaged 3D plugin on Acrobat 9 Pro Extended - Guidance to Re-install

Hello...
I have been getting Warning messages indicating that "part of the 3D Capture plugin is damaged" over the past week and finally tried to follow Adobe's advice online in modifying the Registry (under HKEY_LOCAL_MACHINE/Software/Wow6432) and made sure my security app "trusts" acapture32.dll, then attempted to repair Acrobat twice -- with no luck...in fact things seem even worse now. But when I tried to contact Adobe support for some guidance, all they could "help" me with was recommending I upgrade to 11, because 9 is no longer supported. I don't need 11...9 has served my needs perfectly until corruption.
Tonight I visited Adobe Acrobat 9 Pro Extended's download page, and tried to download the "Version 3D Update 200810" .msi file but when I try to run it, I get a screen that says: "No qualifying products found to apply this update" which suggests to me it now can't even SEE my app.
Adobe support would not even answer one simple question I had...perhaps someone here can help me.
I've seen many questions on the forums related to deactivating on an old system and properly installing and activating the software onto a new computer, but nowhere is there clear guidance on how to uninstall a program that has become corrupted...and reinstall it back onto the SAME computer.
My question is:
I know de-activation is critical, but I need to know which of the two choices I should be making before uninstalling then reinstalling:
1. Should I choose to "Deactivate & Suspend"...(which supposedly retains my registration information) but if I UNINSTALL the software then REINSTALL it and try to re-activate it, won't I have lost my "registration" information anyway when uninstalling the app from my system before reinstalling it?
-OR-
2. Should I select instead to "Deactivate Permanently", then UNINSTALL the app, then REINSTALL it -- and will I be able to go through the registration process anew for a product that Adobe says it no longer supports...AND activate it?
Also what seems to be strange, my 9 Pro Extended indicates I am running version 9.5.5, but on Adobe's download page for Acrobat 9 Pro Extended, I only see updates through version 9.4.5. I've been set to automatically receive Acrobat 9 updates as they are released, so the only place I could have gotten a 9.5.5 update was through Adobe.
Please help me...Adobe has so many hoops to jump through that there is too much room for screwing up. So I'm asking for help BEFORE I do...
Thank you!
-Janie-

Hi Rave...
Bet you thought all was well. I was without my system for a few days but finally had a chance to uninstall...and reinstall full app and all updates through 9.5.5.
Problem is...the same problem. Issues related to 3D Capture with notifications. The result ends up being a .pdf that either includes hieroglyphics in various parts of the document...or Acrobat freezing altogether forcing me to either attempt to do a hard close on the program (if it lets me)...or hard reboot of my system. This happens when trying to .pdf web pages or html .pdf docs...not on Word docs, Excel docs or .jpgs -- things like that.
Here's the content of one of the log files generated:
    %%[ ProductName: Distiller ]%%
     X930A2E12 not found, using Courier.                            (or X93062E47 or X934A2E59 not found, using Courier.) - these locations vary
     X1EFDD07B not found, using Courier.                           (or X1F6ED088 or X1EFAD0A5 not found, using Courier.) - these locations vary
     %%[ Error: invalidfont; OffendingCommand: show ]%%
     Stack:
     %%[ Flushing: rest of job (to end-of-file) will be ignored ]%%
     %%[ Warning: PostScript error. No PDF file produced. ] %%
Also this:
    The operation completed successfully.
     Pipe:\\.\pipe\PMtoDistiller_ID_2:Error                              (or Pipe:\\.\pipe\PMtoDistiller_ID_5:Error) - varies
I've also been getting a plugin-container.exe error message via Windows but don't know if it is related in any way to the 3D Capture issue.
(I do run Mozilla Firefox v-31.0)
I also never de-activated (was not allowed to complete the request) before uninstalling AND never was asked to re-activate after re-installing. So I don't know if that's good news or not. If I ever want to de-activate on this computer and install/activate onto a new system or HD I'll likely be out of luck on that.
Other weird stuff upon re-install. Checked my HD used space BEFORE uninstalling, AFTER uninstalling, and AFTER re-installing application and all updates for 9 Pro Extended. Results as follows:
BEFORE UNINSTALL:
Used: 112 GB
Free: 31.9 GB
AFTER UNINSTALL:
Used: 110 GB
Free: 36.2 GB
AFTER RE-INSTALL AND ALL UPDATES INSTALLED:   (I would have expected these figures to be pretty much the same as BEFORE UNINSTALL)
Used: 124 GB
Free: 19.3 GB
And program space under Add/Remove only indicates 1,959 MB -- it was at around 2,300+ MB BEFORE UNINSTALL...
So something really strange is going on!
Is there a way to override or disable 3D Capture?
Other things I'm picking up on. I had Acrobat Reader on my system before as well as CS2...and originally was using Adobe Acrobat Elements but (except for CS2) had uninstalled those quite some time ago, however...in my Docs & Settings.../JLD/ApplicationData/Adobe/Acrobat folder I'm finding the following folders (and all are populated):
6.0
9.0
10.0
11.0
Distiller 6
Distiller 9
Preflight Acrobat 9
Only version of Acrobat showing in "Add/Remove Programs" is 9   (BTW...is Acrobat 6.0/Distiller 6.0 needed for CS2? - but they're not showing up in Add/Remove.)
In my Program Files, along with CS2 content is:
Acrobat 6.0 (but the Resource folder within only contains a font)
Acrobat 9.0
So I'm trying to think of anything else that may signal what my conflict or problem is being caused by...don't know if any .dll is corrupted, but on a new install I would think those things should now be a non-issue.
Any ideas (aside from simply turning 3D Capture error notifications off) on how to disengage 3D Capture altogether so there's nothing to set off an error and lock-up because of it? I can limp through getting hieroglyphics but can't stand getting locked up for attempting to create a .pdf.
Or a setting in the Registry that I need to contemplate? I hate touching anything in there...but if it's simply a setting, I can back-up it up, make a change and restore if needed.
I'm sorry to hit you with all this...but the forum isn't letting me attach any screenshots so I have to write it all in.
Thank you, Rave!
-Janie-

Similar Messages

Form help - receiving responses via e-mail (Acrobat 9 Pro Extended)

I have created a "test" form in Acrobat. The question fields are proprietary content and thus security is set such that the recipient cannot copy, change, or print the form. The answer fields are drop-downs with A - D options. I have sent the form to myself as a test and all that works properly. I need to be able to receive completed forms via e-mail (or just the data if that works) but need to eventually be able to export (or copy) each response set, in order, into MSExcel. When I tried to send the completed form via e-mail, it indicates the form cannot be saved (obviously due to security settings) and thus the changes (answers) will not be part of the form - only the original with the default answers.
How can I enable responders to send me the test answers via e-mail, without compromising the proprietary nature of the form's content?
Also, I would prefer not to use the Adobe on-line repository because, as I understand it, gives the user access to the form via the web.
I do have a web site in which I could host the test and allow users to access it, take the test, and then submit the answers.
THANKS!!!!

I finally got our webmaster to put the link to the form online so that I could test the form. It is not sending to the address specified. I have setup the Submit button as follows: in the window under Enter a URL for this link: the URL was input as MailTo: [email protected] (there is a space between MailTo: and the e-mail address). After submitting Outlook 2k3 sends back an undeliverable message. Is the space in the URL causing the issue or is it something I need to run by our security people due to the way the form is being submitted?
Many thanks,
Mike

I do not have product key for Acrobat 9 pro extended and need to install on new computer, options?

Any help would be appreciated.

Hi Pdillon53,
If you dont have the product key there isnt much we can do.
Regards,
Ajlan Huda.

Adobe Acrobat 9 Pro Extended hangs for about 12 seconds ... please help!

Hi there,
I'm using Adobe Acrobat 9 Pro Extended and have the following problem:
I can open PDF documents just fine. But after about 3-4 seconds the program hangs / freezes for about 12 seconds. I've tried everything (defined a non-network printer as default printer, deactivated unecessary fonts with a font manager, deactivated most of the plugins from Adobe Acrobat etc.)... nothing helps to solve this issue.
Can anybody give me a hint or have a solution for this ???
Thanks for your help!

I do have the same problem but I'm OSX 10.6.8
I have a Phaser 7500, and it works fine with ID, PS, AI, and Acrobat Reader 9.5
But crashes with Acrobat Pro 9.5 and Lightroom 3.6
Latest drivers for the Phaser in installed, tried the Repais Acrobat Installation but
it' says it isn't necesary
Process:         AdobeAcrobat [6142]
Path:            /Applications/Adobe Acrobat 9 Pro/Adobe Acrobat Pro.app/Contents/MacOS/AdobeAcrobat
Identifier:      com.adobe.Acrobat.Pro
Version:         9.5.0 (9.5.0)
Code Type:       X86 (Native)
Parent Process: launchd [178]
Date/Time:       2012-01-23 17:35:51.285 +0100
OS Version:      Mac OS X 10.6.8 (10K549)
Report Version: 6
Interval Since Last Report:          573578 sec
Per-App Interval Since Last Report: 318700 sec
Per-App Crashes Since Last Report:   1
Anonymous UUID:                      2FBD03A6-9A6E-407D-B683-2DA98F1D700F
Exception Type: EXC_BAD_ACCESS (SIGSEGV)
Exception Codes: KERN_INVALID_ADDRESS at 0x0000000030000000
Crashed Thread: 0 Dispatch queue: com.apple.main-thread

"Capture 3D plug-in damaged" error upon start of Acrobat 9 Pro Extended - Possible Fix

After installing Acrobat Pro Extended 9.0.332, I received a "capture 3d plug-in damaged" error every time the program started. Looking for remnants of SolidWorks in the registry found nothing.
Here's what fixed the problem for me:
I am running Kaspersky Internet Security 2009. The following two entries in the registry were incorrect, with the default correct values shown:
//===============
Windows Registry Editor Version 5.00
[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Windows]
"AppInit_DLLs"="acaptuser32.dll"
[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\SharedDlls]
"C:\\WINDOWS\\system32\\acaptuser32.dll"=dword:00000002
//===============
In the case of the first registry key, Kaspersky had previously entered several DLL's, separated by commas. When the Acrobat installer modified this key, it did not put a comma in front of "acaptuser32.dll", in effect making this dll invisible to Acrobat.
In the case of the second registry key, dword was found "1", I changed to "2".
It turns out that no repair of Acrobat was necessary, after all; just knowing where to look in the registry. No more error message on startup and the Capture3D tool works OK.
I hope this helps others.

I have Windows 7.1 and Acrobat 9 Pro Extended 9.4.3. I started receiving the error message, but once I corrected the registry keys it started working. I had previously used the Acrobat 9 Pro Extended repair option three times with no success.
The correct entry for me was:
[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Windows]
"AppInit_DLLs"="acaptuser64.dll"
I did not need to modify the following as it was already there:
[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\SharedDl ls]
"C:\\WINDOWS\\system32\\acaptuser64.dll"="dword:00000001
thanks,
Roger

HELP, PLEASE.. I'm looking for a App that I can install on both my iPad and iPhone, then when I load a document, picture, or anything on that app on iPhone or iPad, it will Sync with the other Device so both devices will end up with the same file .

HELP, PLEASE.. I'm looking for a App that I can install on both my iPad and iPhone, then when I load a document, picture, or anything on that app on iPhone or iPad, it will Sync with the other Device so both devices will end up with the same file ...

iCloud Drive: https://www.apple.com/icloud/icloud-drive/
Dropbox: https://itunes.apple.com/us/app/dropbox/id327630330?mt=8
OneDrive: https://itunes.apple.com/us/app/onedrive-for-ios/id477537958?mt=8

Need help with Acrobat 9 Pro Extended Toolbars on Windows 7

I have Acrobat 9 Pro Extended on Win XP on my desk & on Windows 7 on my laptop.
On XP I have a toolbar so that I can add lines, boxes & text & then highlight that line or text & change the line or font size & color.
On windows 7 I can add the line or text, but then I have to click on Properties to change tline or font size & color.
Am I missing something or has 7 changed to prevent these actions?

Wow just found my answer in another post . . . i had somehow turned off the adobe tool bar and didn't realize it.
to bad i didn't find the answer before posting.... sorry for the inconvenience
WC365

Pdf form created in Acrobat 9 Pro Extended does not function properly when viewed by Reader

Hello all-
I have created a form in Acrobat 9 Pro Extended and have an issue because when others view the form in Adobe Reader some of the functions do not work- such as the attach a file button I created, or the save, print buttons (all are execute a menu item). These work on my Acrobat 9 Pro Extended but not on Reader.
I have tried saving many different versions- with security (password) and made sure to allow printing and commenting, editing, digital signatures etc...
Without any security...
Even tried extending features in Adobe Reader!
The response from others is that it all works, except the ATTACH A FILE button- when they click on it it compresses, but, nothing happens!
I don't know what else to do! (I guess people could just attach things to the e-mail that is generated from the submit button, but worried people might forget at that step once they are past that section on the form and they jump to email to submit).
Help please!
A.

I've already extended the rights and made sure to save to activate that... as well as password protected the docs etc... still nothing...
I am aware that those with Basic Adobe Reader need rights extended to be able to use functions available to Adobe Pro.

I have Acrobat 9 Pro Extended and would like it to recognize text. Does anyone know how to do this?

Our administrator upgraded my computer and Adobe Acrobat now looks different. Prior to that, I used the tool tab that was in the upper right hand corner for text recognition. This new version does not have those tabs and I do not see the text option anywhere. I'm not sure what version I had before but now it is Acrobat 9 Pro Extended. Can anyone help with this?

Thank you for the reply, I have figured this out:
If you’re unable to select text, the text may be part of an image. In Acrobat, to export image text to text that can be selected, choose Document > OCR Text Recognition > Recognize Text Using OCR
Best regards,
David Norsen
Blow Molding Maintenance Manager
<http://www.currierplastics.com/>
101 Columbus St.| Auburn, NY 13021
tel (315) 255-1779 ext. 500
fax (315) 252-6443
What is V² ? <http://www.currierplastics.com/index.php/whatv2>
website<http://www.currierplastics.com/> | vCard<https://www.dropbox.com/s/iscimc1x72tfozu/Dave_Norsen.vcf> | map<https://www.google.com/maps/place/101ColumbusSt,Auburn,NY+13021/@42.923681,-76.587666,17z/data=!3m1!4b1!4m2!3m1!1s0x89d0ac29de617047:0xaa6f113200 fa8f2b> | email<mailto:[email protected]>
Confidentiality Note: This e-mail is intended solely for the person or entity to which it is addressed and may contain confidential and/or privileged information. Any review, dissemination, copying, printing or other use of this e-mail by persons or entities other than the addressee is prohibited. If you have received this e-mail in error, please contact the sender immediately and delete the material from any computer.

Acrobat 9 Pro Extended issues

7-29-08
Hello,
I work in an engineering enviromment doing visualization and
animation. I have been an advocate for Acrobat 3D as a better way
to communicate with our customers. We have a large contingent of
Autodesk Mechanical Desktop and Inventor users. I want to add
advanced features to the presentations we make to our customers. So
far it looks like Acrobat 9 Pro Extended does not play nice with
the Inventor 2009 series, neither the Desktop or Inventor. The main
issue is that the section tool creates nice outlines where the
solids are cut that describe the shape made by the cutting plane
but the solid surfaces the plane would make are missing. It looks
like the surface normal that should be there is flipped.
I have looked at the various presentation methods in this new
relase of Acrobat and they are a big step up but I want to be able
to open a PDF to a text document with animations embedded in it and
possibly narrations. I want a tavble of contents that has page
links to illustrations and paragraphs, and 3D files that my
customers can interact with. I see nothing in the training that
addresses this. Can you help?
Autodesk has it's own design collaboration package that
produces rotatable 3D files. It is called DWF Writer and the output
is more realistic than what Acrobat produces. For my needs should I
abandon Acrobat 3D functions and instead attach 3D DWF's?
Thanks,
Randy Van Nostrand
[personal information removed]

Thank you for your response. These forums are specific to the
Acrobat.com website and its set of hosted services, and do not
cover the Acrobat family of desktop products. Please visit the
following forums for any questions related to the Acrobat family of
desktop products:
http://www.adobeforums.com/cgi-bin/webx/.3bbeda8b/

Acrobat 9 Pro Extended - Crashes

In our application there is a case, where I have to make N number of copies of a PDF file but output should be a single PDF file.
In order to achieve this I am using PDDoc.InsertPages.
Code sample:
For(loop) { objPDDoc.InsertPages(x, objPDDoc, x, x, 0); }
objPDDoc.Save(1, FilePath);
It is working fine (or failing because out of memory) in most of the machines.
Result: Output file size around 2GB, no of pages 10050 – Successfully completed.
But in few machines I am getting “Runtime Error” form Acrobat exe. Following is the crash message.
“Runtime Error!
Program: C:/.../Acrobat.exe
This application has requested the runtime to terminate it in an unusual way.
Please contact the application’s support team for more information.”
FYI - Machine configuration:
OS: Windows 7
RAM: 2 GB
Acrobat: Acrobat 9 Pro Extended (Trial)
I didn't get this error with XP with Acrobat 9 / 8.
Is this related to Acrobat Version or Windows 7 and Acrobat combination?
Please, any one tell me why this runtime error is occuring. What could I do to prevent this?
Thanks in Adv...

>>Are you not actually purchasing the product and trying to run with this the demo/trial versions?!?!<<
Licensed Acrobat 9.2.0 also crashed for our customer.
So here the problem is not the trial but the crash.
Is there any thing I could do to avoid this kind of crashes?
Is my logic of inserting a PDF document into itself "objPDDoc.Insertpage(x, objPDDoc, x, x, 0)" is the reason?
Is it related to OS or machine configuration or some thing else...?
Note:
This crash is not happening always, some time I am able to get the proper output.
Some of the times the objPDDoc.InsertPages returns false
or else after the successful completion of 10000 pages insertion the objPDDoc.Save is failing.
Please help me. I need some information to overcome from this issue.

Acrobat 9 Pro Extended(Vista Ultimate) Data Execution Prevention-program stops working.

When I open Acrobat 9 Pro Extended using Vista Ultimate, I get the message: " Adobe Acrobat 9.0 has stopped working. Windows can check online for a solution to the problem. Check online for a solution and close."
"To help protect your computer, Data Executuion Prevention has closed Adobe Acrobat 9.0 Click to learn more."
Should I change the settings? Will it harm my computer? Shouldn't the software be compatible with Windows Vista Ultimate?

Can you please post the scanner brand with which you see the crash?

Document conformance is shown as invalid PdfA1/B in Acrobat 9 pro extended

Hi All,
I have created a PDF document under PdfA1/B conformance. While validating it with acrobat 8 it was shown as a valid PdfA1/B document. But while validating it with acrobat 9 pro extended it shows as invalid conformance. Can anyone help me on this. Have i missed something or it is issue in the Acrobat8/acrobat9.
Pdf File:
http://cid-92f45f47709ccf65.office.live.com/self.aspx/.Public/Sample%5E_A1B.pdf
Regards,
Joe

Thank you for your response. These forums are specific to the
Acrobat.com website and its set of hosted services, and do not
cover the Acrobat family of desktop products. Please visit the
following forums for any questions related to the Acrobat family of
desktop products:
http://www.adobeforums.com/cgi-bin/webx/.3bbeda8b/

AutoCAD Revit Architekture 2010 in Adobe Acrobat 9 Pro Extended

Hallo,
wer kann mir weiter helfen?
Wie bekomme eine AutoCAD Revite Architekture 2010 Datei in Adobe Acrobat 9 Pro Extended?
Ich möchte eine 3D PDF herstellen!
Vielen Dank im Voraus.
Beste Grüße
Jörg P.

Vermutlich gar nicht, soweit ich die Infos überschaue. Bestenfalls als DWG exportieren und dann in Acrobat importieren. Da ADesk aber das Format jedes Jahr erweitert/ ändert um allen anderen den Spass zu verderben, gibt's dafür keine Garantie. SAT könnte auch funzen. Ansonsten gibt's sicher irgendwo ein schnuckeliges Export-Plugin für sowas zu kaufen...
Mylenium

Adobe Acrobat 9 Pro Extended, Version 9.5.0, crashes when printing

Hello,
Adobe Acrobat 9 Pro Extended, Version 9.5.0, crashes when printing:
Problemsignatur:
Problemereignisname:    APPCRASH
Anwendungsname:    Acrobat.exe
Anwendungsversion:    9.5.0.270
Anwendungszeitstempel:    4f03f71d
Fehlermodulname:    Acrobat.dll
Fehlermodulversion:    9.5.0.270
Fehlermodulzeitstempel:    4f03f251
Ausnahmecode:    c0000005
Ausnahmeoffset:    006ccadd
Betriebsystemversion:    6.1.7601.2.1.0.256.1
Gebietsschema-ID:    1031
Zusatzinformation 1:    0a9e
Zusatzinformation 2:    0a9e372d3b4ad19135b953a78882e789
Zusatzinformation 3:    0a9e
Zusatzinformation 4:    0a9e372d3b4ad19135b953a78882e789
Thank you very much for your help.

I do have the same problem but I'm OSX 10.6.8
I have a Phaser 7500, and it works fine with ID, PS, AI, and Acrobat Reader 9.5
But crashes with Acrobat Pro 9.5 and Lightroom 3.6
Latest drivers for the Phaser in installed, tried the Repais Acrobat Installation but
it' says it isn't necesary
Process:         AdobeAcrobat [6142]
Path:            /Applications/Adobe Acrobat 9 Pro/Adobe Acrobat Pro.app/Contents/MacOS/AdobeAcrobat
Identifier:      com.adobe.Acrobat.Pro
Version:         9.5.0 (9.5.0)
Code Type:       X86 (Native)
Parent Process: launchd [178]
Date/Time:       2012-01-23 17:35:51.285 +0100
OS Version:      Mac OS X 10.6.8 (10K549)
Report Version: 6
Interval Since Last Report:          573578 sec
Per-App Interval Since Last Report: 318700 sec
Per-App Crashes Since Last Report:   1
Anonymous UUID:                      2FBD03A6-9A6E-407D-B683-2DA98F1D700F
Exception Type: EXC_BAD_ACCESS (SIGSEGV)
Exception Codes: KERN_INVALID_ADDRESS at 0x0000000030000000
Crashed Thread: 0 Dispatch queue: com.apple.main-thread

Help Please...Damaged 3D plugin on Acrobat 9 Pro Extended - Guidance to Re-install

Similar Messages

Maybe you are looking for