Help!! please email setup requesting enterprise activation after factory reset

after i did a factory reset i notice my email set up is requesting enterprise activation email and password i don't have either so now my email setup can't work unless i do it and my native browser won't connect and blackberry protect won't work. i registered the blackberry thru hosting and i got your blackberry is registered but i can't get the other apps to work since i need the enterprise activation.

i got the phone from ebay so i don't know if it's on BES and as far as a blackberry data plan i have verizon prepaid and i activated the phone thru them with no problem and i signed up for BIS with no issues but i don't remember the password to get the service books sent to my phone. the phone just stop working a couple of days ago i have had it since october with no issues until now. the first thing i notice was i stopped getting email and it said my service was blocked so i did a battery pull that didn't work. then i did a security swipe and now i can't access the email setup or the browser and it says that i don't have a data plan needed to use it which i don't get since i have had no problems since october. i was told on by someone that maybe i was over my data but i just looked and saw i wasn't and it rolled back since i paid on the 24. this is like the 3rd incident since switching from post paid to prepaid it is making me want to switch carriers

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