Help please! Error getting License. License Server Communication Problem: E_ADEPT_NO_TOKEN.
Help please! I paid for and downloaded 2 books from eBooks library and it then goes to my download folder (on a Windows PC). When I double click on the downloaded book to open, digital editions comes up and then I get the following message: Error getting License. License Server Communication Problem: E_ADEPT_NO_TOKEN. My computer is authorised and I have tried everything I can think of but can't get the books to download into adobe digital editions. Can anybody help??? Thanks
I should have mentioned also that the first book downloaded fine. It's just the second one that I'm having the problems with.
Similar Messages
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I am facing some problems with ADE when tried to download my e-books and eventhen out of 30 e-books from "sample books" provided in ADE I tried all books but only 4 nos were downloaded correctly while I checked the working of ADE in my machine and I couldn't download the e-books of my study material is still pending, whenever I am downloading the books the ADE portal showing that (Error getting License, Line Server Communication Problem E_AUTH_BAD_DEVICE_KEY_OR_PKCS12). please help me and waiting for somebody's valuable suggestions
do you have a compatible os for the ade version you're trying to use?
ie, what os/what ade version? -
out of 30 e-books from "sample books" provided in ADE I tried all books but only 4 nos were downloaded correctly while I checked the working of ADE in my machine and I couldn't download the e-books of my study material is still pending, whenever I am downloading the books the ADE portal showing that (Error getting License, Line Server Communication Problem E_AUTH_BAD_DEVICE_KEY_OR_PKCS12). please help me and waiting for somebody's valuable suggestions
What I did was deauthorized and reauthorized my ADE, both the device and computer. It worked. I was able to download my books onto my e-reader. Here is a link to what I did Deauthorizing and reauthorizing Adobe Digital Editions 2.0 on your computer and your reader | Washington County Coopera…
I would think that it shouldn't matter if the ADE is 2.0 or 3.0. -
Error getting License Server Communication Problem: E_ADEPT_NO_TOKEN
I can't download a book as I keep getting this error:
Unable to download
Error getting License Server Communication Problem:
E_ADEPT_NO_TOKEN
Can anybody help?This error comes when distribution right is not properly set by your library.
You need to contact your library to get this fixed. -
I try to download my ebooks on my laptop but receive the onscreen message, Error getting license, License server commucication problem: E_ADEPT_NO_TOKEN. Please help?
It means, the URLLink.ACSM file is corrupted. Please contact the book store and ask them to check whether the configuration in the server side is correct for that book.
One of the simple setting in the server which can case this issue is, setting the book for loan in server and providing the purchase option in the book store or vise verse.
Hope this solves your problem. -
Digital Editions: unable to download Error getting License. License Server Communications Problem: E_ADEPT_NO_TOKEN
This error indicates a problem with the eBook file. It is not caused by ADE or your computer. Please notify your library of this or contact the distributor.
I hope it helps.
-Chirag -
Can anyone assist with this error please?
Having exact same problem, only it's with a book I've paid for, so it hurts more . Any ideas?
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I have been trying to move over my Google Play book to my Nook device and this message keeps coming up. I followed all instructions from the google help website in order to download the books correctly to my Nook, but this keeps coming up. Any suggestions on why this is happening? What do I need to do to get the books onto my nook?
I have the same problems on Mac Yosemite: the message is almost the same, except that it ends with: E_ACT_NOT_READY. I did more or less the same maneuvers with no results.Everything worked before the update; now it doesn't.
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What am I doing wrong?
I've been having the same issue! I've tried uninstalling and reinstalling ADE but that hasn't helped; I've even created a new Adobe ID and that was also a fruitless venture. I haven't yet tried to unauothorize my device, but I am hesitant to do so as it seems that others have tried and have not succeeded. I am desperately caught in the middle of a series and I would love to have access to the new books that I've been trying to download from my library!
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This is what is coming up when I try to return a book to the library?
that should say REQUEST not TRQUEST
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Can anyone please help me to overcome this e-book download error message? It reads: "Error getting License, License Server Communication Problem: E_ADEPT_DOCUMENT_OPEN_ERROR. I would be most grateful.
Please try de-authorizing and authorizing again.
Steps to De-authorize
1) Switch to Library Mode by clicking Library button
2) Select menu item Help--> Erase Authorization or Press Ctrl+Shift+D
3) Click Erase button to De-authorize
Steps to Authorize
1) Launch ADE
2) Switch to Library Mode by clicking Library button (if you are in Reading Mode)
3) Select menu item Help-->Authorize Computer or Press Ctrl+Shift+U
4) Enter the valid credential to Authorize
Hope this solves your problem. -
I upgraded to a new apple mac book pro and now when I try to download to adobe digital edition I receive this error:Error getting License. License Server Communication Problem: E_ACT_NOT_READY
What does that have to do with Digital Publishing Suite?
We’d love to help but if does have something to do with it, please give us
some details. -
I began this day with ADE 17.2 and tried every proffered solution to no avail. The last suggestion was to update to ADE 3.0.
The exact error message is:
Unable to download. error getting license. license server communication problem: e_adept_document_type_unknown
I have tried completely disabling the firewall (domain, public, private) and the problem persists. I have tried running ADE as system admin with same results.
I've read all the posts on this forum and it appears no one has found a solution.
Please note: I do not have a proxy, currently all firewalls disabled, no anti-virus software used.
Windows 7 SP 1 32 bit home premium
Firefox 27.0.1
Shockwave flash 12.0.0.70
Network connection is wifi home network
Content to be downloaded is PDF from Google Play Books
Is there anyone who can offer a solution ....
UPDATE:
My husband figured out how to disable the firewall on the router and we tested again (and simultaneiously with software firewall disabled). Still didn't work.
I also created a Firewall Rule specifically for this application:
GENERAL
Name: Adobe Digital Editions 3.0
[x] Enabled
Action: Allow the connection
PROGRAMS AND SERVICES
This program: [local path to]\DigitalEditions.exe
Services: apply to all programs and services
COMPUTERS
[nothing selected]
PROTOCOLS AND PORTS
Protocol type: any
local port: all
remote port: all
ICMP: [default]
SCOPE
local IP: any
remote IP: any
ADVANCED
Profiles: domain, public, private
interface types: [default]
Edge traversal: defer to application
USERS
[defaults]
Authorized: [nothing entered]
Exceptions: [nothing entered]
UPDATE:
I was reading other posts on similar topics and one of the suggestions was to try OverDrive. Since I already have it, I tried it and received the following error message:
The specified OverDrive media file "[local path]\AppData\Local\Temp\Seams-Unlikely-epub-2.acsm" is not valid. (The OverDrive media file root element is not valid.)
According to OverDrive's help forum that means the ACSM file can ONLY be downloaded with ADE!
http://help.overdrive.com/article/0644/What-to-do-if-you-get-an-ACSM-The-OverDrive-media-f ile-root-element-is-not-valid-error-when-using-OverDrive-Media-Console-for-Windows-or-Mac
UPDATE
Have learned we have a WNDR4500 router with built-in firewall which can not be disabled. On the NetGear forums, there was the uninformative suggestion to "use DMZ in the router settings" to disable the firewall. In looking at the settings for our firewall, the nearest screen I could find to resemble that suggestion contained the following:
[ ] Disable Port Scan and DoS Protection
[ ] Default DMZ Server [192.168.1.0]
[ ] Respond to Ping on Internet Port
[x] Disable IGMP Proxying
MTU Size(in bytes) 1500 bytes
NAT Filtering [x] secured [ ] open
[ ] Disable SIP ALG
I'm afraid this is beyond the scope of my understanding and have no idea what I should be doing here so have made no changes.Adobe Digital Editions Communications Error When Downloading PDF from Overdrive (and maybe elsewhere too):
If you get an “error getting license server communication problem” message in Adobe Digital Editions:
1. Try downloading any of the PDF files from Adobe here: http://www.adobe.com/products/digital-editions/eBook.html
2. Now re-download the book from Overdrive
3. Enjoy!!
I figured this out after many, many hours of frustration . . hope it helps!! -
So far there have been two threads discussing the same issue:
https://forums.adobe.com/thread/1626996
https://forums.adobe.com/thread/1077350
Up to now, no reply received from Adobe team.
I have purchased an ebook from Kobo.com & downloaded the .acsm file there.
However, when I tried to open URLLink.acsm in ADE, it won't download the actual
ebook. Instead, I get the pop up error message above.
Error getting License. License Server Communication Problem: E_STEAM_ERROR
How to fix this? I've already authorized my computer using my Adobe ID.
Please help.If due to some reason, you are unable to deauthorize ADE, follow the below steps:
Mac: Navigate to /Users//Library/Application Support/Adobe/Digital Editions and drag the activation.dat file to the trash.
ADE will be deauthorized now.
Now Authorize ADE again.
Windows:
Choose Start > Run.
In the Open text box, type regedit and then press Enter. The Registry Editor opens.
In the left pane of the Registry Editor, locate the following registry key:
HKEY_CURRENT_USER\Software\Adobe\Adept
Right-click the Adept key and choose Delete.
In the Confirm Key Delete dialog, click OK.
Your authorization will be deleted.
ADE will be deauthorized now.
Now Authorize ADE again. -
I don't really know what to do. I download a book from my library and it then goes to my download folder in finder (I have a macbook pro). When I double click on the downloaded book to open, digital editions comes up and then I get the following message
Error getting License. License Server Communication Problem:
E_ACT_NOT_READY
The only option I have at that point is to close the window. My computer is registered/authorized and I have tried everything I can think of but can't get the books to download into adobe digital editions.
Help pleaseI am having this exact issue. I just downloaded a book and went to open it and got this exact problem.
I purchased he book through indigo/kobo edition and paid for it and immediately went to open it and am getting the same error
Error getting License. License Server Communication Problem only mine says Bad Device key after.
Not sure why someone has not answered this question yet...i am using windows 7 and this is how i always do it. Never had this problem before when purchasing a book.
i hope someone answers this soon.
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