Help Please -Factory Reset Failed on HP Envy

Recently my laptop touch screen suffered from extreme "ghost touches" that made the laptop basically unusable until I disabled the human interface and only used the mouse. I went to a popular computer site that walked me through numerous detailed scans and determined it was not a malware/virus issue.  So, I tried a system restore and that didn't help. Next step was a factory image reset using the recovery disks that I made upon purchase. After 3 tries the reset continues to fail. It always looks promising and gets to the "Administrator welcome" screen but then goes back to "software installation" eventually ends up at the "Restoration Incomplete" screen. When I try to save the log detail to a DVD it says there's not enough free space even though it's a blank 4.7GB disk. I took a pic of the log (attached) if that helps. On a side note during the "Software installation' process the frame blinked randomly and what appeared to be drop down menus opened randomly for split seconds in the background... none of which appeared kosher to me  - but I'm no tech expert. I do have an extended warranty and may end up having to send it in but would prefer to fix here if possible. I love this laptop and am at a total loss here - thanks for any help/advice!  

Hi  ,
Thank you for visiting the HP Forums! A great place where you can find solutions for your issues with help from the community!
I came across your post about the Notebook, and wanted to assist you.
Please use the following link to create yourself a case number, then call and it may help speed up the call process:
Step 1. Open link: www.hp.com/contacthp/
Case number and phone number appear.
They will be happy to assist you immediately. Thanks.

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