Help please help me out phone stuck on itunes

i need help my iphone 4 got stuck with an itunes screen an doesnt come off itunes does not recognize it when i plug it the cord is good i tunes is working cuz i tryed my wifes phone an it works fine but when i plug my phone it does not recognize it this happen after i tried to update it to the newest version then when it was suppose to get restored i got an error message that said my found could not be restored any thing will help thanks guys

Make sure your case is not obstructing the usb to dock connector cable when you plug it in (you might try removing the case just to be sure).  Also examine the dock connector on the bottom of the phone to be sure there isn't any debris on it that would interfere with a good connection.  And make sure you are using a usb to dock connector cable that you know works (such as the one that is working with your wife's phone).  If you iTunes still won't recognize your phone, but it does recognize your wife's phone, then you may have a hardware problem, and you would need to take it to the Apple store (if you can) or an authorized reseller for evaluation.

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