Help please HP Officejet Pro 8600 & HP Photo creations

Hardware:
iMac running OS X Yosemite latest update
HP Officejet Pro 2 trays
I just downloaded HP photo creations and have a layout I am trying to print on 4x6 photo paper. It shows fine onscreen but isn't printing out the way I see it on the screen. Items are getting cut off. I have tried using scale to fit but it is still cutting the pictures off. I tried scale to fit (crop) and it didn't work either. Am I missing something as to why the pictures won,t print as seen in the screen?? The first print I tried was actual size and it and the following print were cutting of the top and bottom of the photos and cutting the photo comments in half or more. What can I do to fix this as the layout on screen is perfect. Very frustrated. Any help would be appreciated as I am trying to print these for Christmas cards. Thanks in advance for any help or light you can shed on the subject.

Thanks for your perseverance! If the file size is too large, you could open the image in Preview and save it as a JPEG. (Select "Export" from the File menu.) By default, the Mac saves screenshots in the larger PNG format.
Customer Support is standing by to help at [email protected]  We'll get this figured out.
RocketLife
RocketLife, developer of HP Photo Creations
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    Please mark the post that solves your issue as "Accept as Solution".
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    I am not a HP employee.

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    I am an HP employee.
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    Please mark the post that solves your problem as "Accepted Solution"

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    ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
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    W a t e r b o y 71
    I work on behalf of HP

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    This question was solved.
    View Solution.

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  • Have officejet pro 8600 plus and it prints photos to dark on regular or advanced photo paper?

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    This question was solved.
    View Solution.

    Hi artrum,
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    Please click “Accept as Solution ” if you feel my post resolved your issue, as it will help others find the solution faster
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    **MissTeriLynn**
    I work on behalf of HP

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