Help please: I have a Blackberry Curve 8520 and I am unable to log into Blackberry Internet Services

and I am having problems in receiving my emails, it says that I have to reset my password.  When I try and log in it says:  username/password incorrect. 
Have requested the password to be sent to my device, which I have now received but still unable to log in....not sure if I am using the correct username.  Have been trying for days to obtain a reply from my provider (virgin) but they are unable to help. 
does anyone know how I can retrieve my username?   plz plz plz....I am going mad!
thank you.

Hi and Welcome to the Forums!
Sadly, the only place to retrieve the information you need is from your carrier. Request escalation from their initial level 1 support up to their dedicated BB support staff.
Good luck!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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    -FB
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    Environment
    BlackBerry® Internet Service
    Back to top
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    1. If any post helps you please click the below the post(s) that helped you.
    2. Please resolve your thread by marking the post "Solution?" which solved it for you!
    3. Install free BlackBerry Protect today for backups of contacts and data.
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    Join our BBM Channels (Beta)
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    PIN: C0001B7B4   Display/Scan Bar Code
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    PIN: C0005A9AA   Display/Scan Bar Code

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