Help Please!!!!!!!! Illustrator file will not open.

My computer froze with my illustrator file open. I was able to re-start my computer with no problems. But when I went to open my .ai file -that I have been working on for weeks- it would not open and the tiny window reading "The file xxxxx.ai is in an unknown format and cannot be opened!"
Okay, I don't know what happened. I had saved the file way before the freeze happened. I really need to get into this file. I would hate to have to start from the beginning all over again. I have an older version of illustrator (11.0.0) in Adobe CS. There were no pictures placed onto the file. Its all a vector file. Can anyone please tell me how I can fix this problem?

Jacob,
Thank you for the tip. I still could not open the illustrator file even after I changed the "Content Recovery" from 0 to 1. I was able to open the file in a text only format and found that all of the "pdf" information was gone, as was all of the rest of the information that was needed (I did compare it to a healthy file). Not sure why all of this was wiped out in the first place. I have had my computer freeze on me before with a file open, and when I rebooted my computer and started the app back up with the file I had been previously working on it would always open with no problems (with back up file on hand!). I guess I will just have to chalk it up to a lesson learned.
Thanks everyone for your help!
SavvySnippet

Similar Messages

One Illustrator File Will not Open!!

Hello,
I am running Adobe Illustrator CS on my G4 with a Mac OS X 10.4.11 system.
I have been working on a project for a while in illustrator. The file is only 6.2MB. I tried opening it this morning and it shuts down Illustrator. I reopened illustrator and tried opening other illustrator files and they open fine.
What is the problem?? How can I fix this without recreating the document?
Any suggestions would be greatly appreciated!
Thank you,
Aubrey

I just tried this. It does open in Acrobat, then i saved it as a different name .pdf. Tried to open that in Ai and it shuts it down as well.
Any other suggestions??
Thanks for your help.
Aubrey

Illustrator File Will Not Open - Error message "Object label badly formatted"

I have been working on a large image file for one of my classes; it has many layers and custom swatches, no text. I work on Creative Cloud at home, CS6 at school, and I think I had my .ai file saved under legacy file format CS4 trying to be safe (because I was not sure of my school's version and I have had a lot of problems accessing my files at school because of the version differences). I have been working on it back and forth between computers for quite a while, and today--while I had the image on my computer recently--it says "Acrobat PDF File Format is having difficulties: Object label badly formatted" if I try to open it.
I have tried: updating Adobe Illustrator; creating a new AI document and "placing" the file into it; opening the file in Acrobat (the file opened, which was a step...but it only showed a tiny portion of the artwork and left the rest blank. Under the tools, however, it still showed the image had 15 layers (under the layer menu)--and it had them marked them as "visible"--but there wasn't anything I could do to actually view them; I tried copy/pasting into illustrator from Acrobat; opening in Acrobat and "saving as" a PDF (it said "The document could not be saved. There was a problem reading the document (111)"; and I just did a system restore hoping that could exorcise the demons--but no such luck so far.
Do you have any ideas? I would greatly appreciate any words of wisdom and support you might have...and chocolate.
Thanks for reading this.

We now understand the problem, and are testing a solution. Here's my current understanding of all the elements of this issue.
CAUSE: The problem occurs in an interaction between Illustrator CS4, Suitcase Fusion 2 v13.2, and having an Illustrator document with one or more text boxes, containing text, which is *completely* off the artboard—not even the bounding box is touching the artboard. *Additionally*, there must also be at least one text box, with text in it, which is *on* the artboard (even so much as having the bounding box partly on the artboard is sufficient, again). When these conditions are met, saving the document *may* (but does not always) cause the problem.
PROBLEM: Attempting to open an affected document in Illustrator CS4 fails, with an "object label badly formatted" error. The problem can occur with older illustrator documents opened in CS4, as well as native CS4 documents.
UNAFFECTED: Despite any speculation in this thread, this problem does not affect Photoshop, nor has it occurred with any version of Extensis Suitcase older than Suitcase Fusion 2 v13.2, which shipped about eight days ago.
SOLUTION: The problem should be resolved by a 13.2.1 dot release. Although things could be delayed if we find something unexpected in testing, we currently expect to have the fix available this week, probably tomorrow (Thursday).
DOCUMENT RECOVERY: Extensis can fix any Illustrator CS4 document which exhibits this problem. For now, contact Extensis tech support if you need help with recovering any such Illustrator document. Be prepared to send tech support the affected Illustrator file(s). You can use the online contact form at http://www.extensis.com/en/support/contact_prod_support.jsp, or call tech support at 1-503-274-7030.
Special thanks to the users whose suffering and detailed reports helped us figure this out!
Regards,
T
Thomas Phinney
Sr Product Manager, Font Solutions
Extensis, a division of Celartem, Inc.

Pdf and vector files will not open in Adobe Illustrator after Yosemite Update

I updated my OS on recommendation from apple. Pdf and vector files will not open in adobe illustrator now. Am i using the latest OS?

Linda Feltner wrote:
> I cannot import or open vector files in Freehand 10. I
just get large
> Xs instead of the image. I have a MAC OS 10.3.9,
Freehand 10. I'm
> trying to import some small files that are either .ai or
.eps files
> (all are vector) that open fine in Illustrator 10 (so I
know they
> work), but I can't use them in that program. I've tried
adjusting in
> Freehand Preferences the 'convert editable EPS files" ,
on and off. I
> tried adjusting the 'Embed...." selection on and off.
Can anyone tell
> me what thing I'm doing wrong. I have two files, they
are map
> boundaries, that need to scale and adjust their color
and line width
> over an aerial map. This can't be difficult, but I must
be
> overlooking something. Many thanks in advance. Linda
>
Freehand can't convert EPS files into editable vectors. I
usually run
EPS files through Illustrator and then into Frehand. If you
don't have
Illustrator you can convert the EPS into a PDF and that
Freehand will
sometimes convert into editable vectors (though it does
involve a lot
more clean up than going through Illustrator.)

.mov file will not open in FCP X?! codec unavailable? help!

I am trying to edit a short .mov file in FCP X. It was sent to me via YouSendIt. Once it has completed downloading, a message reads:
" The document “S-T3RRA Video Heads by FLOOD(1)-2.mov” could not be opened. A required codec isn't available. To see if additional software is available that will enable QuickTime Player to open the movie, click Tell Me More. "
When I click tell me more, Apple provides me with some additional media support for QuickTime, however I should not need this for a .mov file correct? The file will not open in FCP X or QT. Any ideas? Suggestions? Was this file incorrectly exported by the creator?
Help!!
Thank you!
Diego Lopez-Videla
Houston, TX

Yes, it will be encoded using a codec that's not on your system.
That is a common misunderstanding with .mov - it's not a format, it's a container.
It basically contains video & audio streams that may be mp4, mjpeg or just about anything.
In this case, the "anything" is what we need to find out, so we can work out what you need to read it.
You could try opening it using VideoSpec - it will tell you everything.

.ai Files will not open when Illustrator CS5.5 is already launched

Greetings,
I have a user using Windows 7 Pro 64-bit having issues with Adobe Illustrator CS5.5. When the user attempts to open .ai
files stored on her local machine, the files will not open if Illustrator is launched. It will show an hour glass briefly as it is
about to open, and then nothing happens. If she closes Illustrator and tries to reopen the same file, it will launch Adobe
Illustrator and the file will open. She can also open files through illustrator. It just wont open .ai files when illustrator is
already launched. This is happening when she is running illustrator as an adminitrator, and as well as when she is not an adminitrator. Any ideas?

Any specific security tools running? Team/ workflow management software? Virtual desktops? License managers? Sometimes this stuff simply blocks local ports or wants files to be opened from within once certain things are running... Otehr than that this could be something with group policies or mundane user privileges issues with different contexts, i.e. your AI also has permissions for a specific server-side user/ policy, which the local user otehrwise doesn't have and then it's not allowed to open files into that secured loop...
Mylenium

I bought a Nikon D810 and the RAW files will not open in Photoshop 6. Can anyone help me?

I bought a Nikon D810 and the RAW files will not open in Photoshop 6. Can anyone help me?

You're welcome! It's usually CS5 and below that has the ACR update problems.
What counts is that you are back in business.
Gene

PDF files will not open and eratically open multiple pages and then freezes up the page

PDF files will not open and eratically opens multiple pages and then the laptop freezes up. Please help.

E Denice wrote:
PDF files will not open and eratically opens multiple pages and then the laptop freezes up.
Doesn't make much sense to me. Methinks details are needed.

PDF files will not open in a Safari (v 6.0.5) browser window

PDF files will not open in a Safari (v 6.0.5) browser window, OS 10.8.5. Version 11.0.04 Adobe Reader and Plug-ins installed. Both local and internet files do not load. What is happening here?

Ok. I reloaded v 11.0.04 of Adobe Reader after quiting Safari 6.0.5 . Then deleted the 2 plug-ins AdobePDFViewer.plugin and AdobePDFViewerNPAPI.plugin . Relaunched Safari and tried to read a pdf from a repository at the URL mentioned in post 10 . The file was loaded and displayed correctly. Also a pdf file from my local disk store displayed nicely as well. What I do not understand is that there is no listing of an Adobe plug in /Library/Internet Plug-Ins , nor does Safari list any Adobe plug ins. So in that case this means that plug-ins for the display of pdfs in Safari windows are no longer needed!
Adobe Reader version 11.0.04 is now working for me.
Thanks for the help and the solution C.F.McBlob

I just bought the Nikon D750 and my raw files will not open in CC Photoshop. Is anyone else that has this camera experienced this problem?

I just bought the Nikon D750 and my raw files will not open in CC Photoshop. Is anyone else that has this camera experienced this problem?
My Photoshop says it is up to date, but I am hoping that since this camera just came out, Adobe will have an raw file update soon.

DNG Converter is FREE. Yes, really. No subscription needed.
- Baloney, NOT FREE, it's a proprietary software, not open AT ALL, see Legal Notices, so stop trying to distort the truth here.
Camera Raw (& DNG Converter) 8.7RC has been available since 2nd October, and opens D750 files in Photoshop & Bridge (& Lightroom using DNG Converter).
Adobe Photoshop Camera Raw 8.7 Release Candidate | digital camera raw file support - Adobe Labs
- Still a cumbersome process for this of us that PAID for software and support, the whole point of this discussion is to implement this directly on LR, so we, the PAYING users don't have to waste time doing a useless process that could be EASILY AVOIDED ig Adobe released updates as they are needed, or if they OPENED THE SOURCE CODE so the community could do it.
Adobe created DNG, which is a well-documented backwards-compatible format, which is free for any manufacturer to use.
See here for manufacturers who do (it's an old list, but you get the idea):
http://www.barrypearson.co.uk/articles/dng/products_cameras.htm
- Really? Did you actually read the site? It has PRECIOUS information that illustrate my point: Adobe DNG is an attempt to stop the OpenSource community from achieving the goals of OpenRaw, which is TRUE OPENNESS, Again, Adobe is trying to get manufacturers to PAY LICENSING so they use a PROPRIETARY FORMAT that will HOLD CUSTOMERS on a PAID platform. OpenRaw is he answer for a true competitive environment.
Ask yourself why other manufacturers don't use a documented backwards-compatible format.
- Easy, because they are lazy and want kick-back. The SAME answer that I (and the entire OS community) would give if you asked about Acrobat or MS Office.
If you use a particular piece of software as your main tool, and you buy a camera which isn't yet supported by it, it's your problem. There is an expression used in the industry:
"Poor Planning on your part does not constitute an Emergency on my part."
- I agree here, it's MY PROBLEM that I decided to have a better product, it was my choice. I can still use OS Tools, which will be what I do moving forward, and about that expression, that is EXACTLY why Adobe will keep loosing customers, because the sense of urgency to help who pays their bills is inexistent. You are correct, why should they rush something so simple to help a customer right? Screw the customer... Thanks for making my point...

My InDesign file will not open! URGENT!

Hi all,
One of my InDesign files will not open, when I attempt to open it, I get a message saying "Cannot open file, Adobe may not support the file format, a plug-in that supports the format may be missing or the file may be open in another application." I'm not exactly sure what the issue is as I opened another one of my files previously and that one is still working fine. I'm using Windows 7, if anyone can help me I would really appreciate it.

Right-click the file and choose Open With, then notepad, and post a screen capture of the first dozen or so lines of text.
You can embed an image in a post using the coamra icon onthe web page, like this:

Mov reference file will not open in QuickTime 7.7.4 for Windows

Hi,
I have a mov reference file which opened fine in QuickTime 7.6.2 but since upgrading to 7.7.4 the file will no open. I get the following error:
Error -2002: a bad public movie atom was found in the movie.
The file contains one PAL MPEG2 video track and one stereo PCM audio track. It also contains a timecode track.
See movie inspector below:
Can anyone help me understand why this file will not open with the latest version of QuickTime. I cannot supply the file but can give any information about atoms etc. which can be read using QTAtomViewer.
I am using Windows 7 and Windows Server 2008.
Many thanks,
Kate

For those who want to call, the following menu options will get you to the Quick Time install tech support:
2 - takes you to the Quick Time submenu
2 - takes you to tech support
then, choose 1 for Mac or 2 for windows
Initially, I was told by tier 1 tech rep Shawn that the update server may not be up or that it may be a firewall issue on my side.
After telling him that I have confirmed that it is a problem with the update server sending a NULL (0 byte) response to the update query, he said I would have to just download the latest one in order to have the most up-to-date version and "just check back periodically to see if the update server is working".
He mentioned there was a Quick Time standalone download available (http://www.apple.com/quicktime/download/standalone.html), but that is still ~20MB & doesn't help the fact that probably over 90% of the people who run Quick Time have the option to automatically check for updates set and will never realize they're running an old, vulnerable version of Quick Time.
He gave me a case number after I asked for one: 58027568
If you'd like to add to mine and/or Rob's, it surely couldn't hurt.
I suppose my next course is to try emailing contacts at apple to see what kind of response they have. Considering this problem has been there ever since QT 7 for Windows has been released (I don't remember ever checking for updates when running QT 7 beta), it's strange that it's still a problem.
hand made system Windows XP Pro

Pdf files will not open upon downloading

I download a lot of pdf docs for work and want them to open automatically upon download so I can screen them. Since upgrading to Safari 5.1, when I download files (which has gotten much more cumbersome) they do not automatically open upon download. Yes, I DO have the "open safe files after downloading" option checked in Preferences. Any other thoughts? A solution would be most helpful. (If anyone has a solution to how I can automatically download files as easily as in prior versions, that would be greatly appreciated also.)

E Denice wrote:
PDF files will not open and eratically opens multiple pages and then the laptop freezes up.
Doesn't make much sense to me. Methinks details are needed.

Pdf files will not open

Hi,
I have viewed through this forum and did not find a problem with similar symptoms.
I upgraded from Adobe Reader 8 to Reader 9 and then the .pdf files will not open.
Actions and Observations/Symptoms:
1) After I clicked onto the pdf document icon - nothing happens.
2) I right click onto the pdf icon and chose "open with Adobe 9" and get the same response. Nothing happens.
3) I go to the the start menu - select Adobe Reader 9 - and the program does not even open.
=======
I have since removed Reader 9 and re-installed Reader 8. I tried the above actions and got the same behaviour. Not a whole lot happens. It seems like something is broken after the first initial upgrade.
In fact - I went to the folder:
C:\Program Files\Adobe\Reader 8.0\Reader and
tried to open Reader by double clicking onto "AcroRd32.exe" and there was no response.
I'm completely lost! Can anyone share a fix to my problem?
Thanks,
Mike
Some hardware & OS background info: Toshiba Laptop - 1.58 Ghz, 3GB RAM - M/S Windows XP Professional Version 2002 Service Pack 3

I can't explain the cause to the problem - but I found two "work-arounds" to get me running again.
Workaround #1:
I found another program (and there are many) on the web that will also read .pdf files. I downloaded "Foxit Reader" , installed it and it works. I can now view my pdf docs!
However - I got so used to Adobe Reader - I really wanted to get Reader working again.
Workaround #2:
I re-installed Adobe Reader 8.
Instead of running the usual Adobe installation script that I got from the web, I copied (from another PC's C-drive) the "Reader 8.0" folder and all its contents into my current C- drive directory structure C:\Program Files\Adobe\.
I re-booted the PC and can now open my pdf files using Reader 8.
It seems to work - but I don't know what the effects of this installation method will have in the future - or the interaction it will have with other programs. I guess when I need to remove the program in the future - I'll have to do it manually, since it doesn't even register in the "Add or Remove Programs" under Control Panel.
===============
Hope this helps out anyone else with similar symptoms.
In the original problem, it's unfortunate that there were no error messages whatsoever when I tried opening the pdf files. It was like as if Reader was not even activated or even loaded on my PC. I'll bug me for a while - but at least I got Reader working again (for now....)!
Mike

Publisher file will not open

I HAVE OFFICE 365. PUBLISHER FILES WILL NOT OPEN. EVEN FILES I JUST WORKED WITH. WARNING MESSAGE SAYS A PROBLEM HAS BEEN DETECTED AND IS PROTECTING MY COMPUTER.

Hi,
If you face the error "Publisher cannot open the file" or "Publisher has detected a problem", we need to add the PromptForBadFiles subkey to your computer's registry.
ImportantFollow the steps in this section carefully. Serious problems might occur if you modify the registry incorrectly. Before you modify it,
back up the registry for restoration in case problems occur.
1. Press Win + R, type regedit.exe in the blank box, press Enter.
2. Locate and then select the following registry key:
HKEY_CURRENT_USER\Software\Microsoft\Office\15.0\Publisher
3. On the Edit menu, point to New, and then click
DWORD Value.
4. Type PromptForBadFiles, and then press ENTER.
5. Right-click PromptForBadFiles, and then click Modify.
6. In the Value data box, type 1, and then click
OK.
7. On the File menu, click Exit to exit Registry Editor.
If the issue persists, please let me know the exact error message. Or you can provide a screenshot to us, to protect your privacy, please send it to our email address:
[email protected]
Regards,
Melon Chen
TechNet Community Support
It's recommended to download and install
Configuration Analyzer Tool (OffCAT), which is developed by Microsoft Support teams. Once the tool is installed, you can run it at any time to scan for hundreds of known issues in Office
programs.

Help Please!!!!!!!! Illustrator file will not open.

Similar Messages

Maybe you are looking for