Help please! itunes no longer works at all

Question

Hi! I've been dealing with this for weeks now, and thought i'd ask for help. When I try to open itunes it sends me the message that says "itunes has encountered a problem and needs to close." and then it gives me the option of sending an error report or not. This has been happening for weeks. It seems that it is a problem with quicktime so i have tried to uninstall quicktime, but when i do that it says that there was a fatal error and quicktime could not be uninstalled. So then I have just tried to update it with the new update for quicktime and for itunes, both separately and together and neither of those fix the problem. I then downloaded the windows install cleanup and deleted the windows intall on both itunes and quicktime and then re-downloaded, but still itunes will not open, i only get the same message that hays that it has encountered a problem." Also, when I tried to download itunes before it told me that itunes could not install because there was a problem with quicktime. Help, I have pretty much exhausted my options. I don't know what else to do at this point! Any help would be greatly appreciated. Thank you.

Answer 1

Quicktime, QuickTime, QuickTime, QuickTimecheck.ovc, QuickTimeVR, QTauthoring, QT essentials, QT images, QT Internet extras, QT Java extras, QT MPEG, QT MPEG4, QT Streaming, QT streaming extras, QT web helper
okay, something peculiar has been installed on your PC at some stage. (the vast bulk of those should also be showing up in your \Program files\QuickTime folder.)
let's try extricating ourselves from this.
Download and install the Windows Installer CleanUp utility. then use it to clear any existing QuickTime installation configuration information from your PC:
Description of the Windows Installer CleanUp Utility
Next, we’ll manually remove leftover program files and folders.
1. On the Start menu, click My Computer (or double-click My Computer on the Desktop).
2. In My Computer, open Local Disk.
3. Open Program Files.
4. Right-click on the QuickTime folder and click Delete from the shortcut menu.
5. Navigate to C:\Windows\system32\.
6. Remove the files and folders mentioning "QuickTime" that you listed in your previous reply.
7. Restart your computer.
next, we'll try to get a fresh copy of QuickTime into your PC by doing a repair install of itunes.
switch off antivirus and antispyware applications prior to the repair install.
go into Add/Remove and select itunes. click "Change" and then click "Repair".
if the repair install goes through okay, restart the PC and try launching itunes again. does it launch properly now?