Help please - itunes wont recognize my phone (apple mobile device support)

every time i plug my iphone 4 in i get the error message "this iphone cannot be used because the required software is not installed" and then advises me to uninstall and reinstall itunes.
i have uninstalled (thoroughly, in the correct order) and reinstalled at least 30 times. the apple mobile device support is not installing. i'm running a laptop on windows vista. i've been into device management and the iphone (the driver being one for a camera) is there but amds isn't.
i'm clueless. please help!

Follow the directions here to restart the AMDS, if that doesn't work, follow the instructions at the end of this support document to reinstall the AMDS. Pay attention to the various steps, they MUST be done in a certain order:
http://support.apple.com/kb/ts1567

Similar Messages

  • ITunes requires new version of Apple Mobile Device Support....

    Hi - I have just bought an iPod touch. I a;ready have a classic and a nano but as iTunes 9 was out I thought I'd upgrade to that before syncing the new Touch. However now I get the error:-
    iTunes requires new version of Apple Mobile Device Support. Please uninstall both Apple Mobile Device Support and iTunes, then install iTunes agan.
    So I did this following the procedure on the Apple Suport pages which referenced exactly this error message but from an earlier version (7 I think) of iTunes).
    Basically, I used control panel to uninstall all the bits (including iTunes, Apple MDS, Quicktime and Bonjour) in the order it says. Rebooted, checked that program folders and files had really gone, downloaded a fresh copy of iTunes and installed - exactly the same error.
    My Classic syncs fine. The Touch also syncs fine on a laptop I have on which I have iTunes 9.01 at the moment. The Touch is being detected because I get the USB conect sound and the error message in iTunes pops up as soon as it is connected.
    The Apple Mobile Device Service is running (it was not running when I checked staright after the install, but I manually started it (it is set ot Auto start)) using .exe version 2.12.36.0
    PC is a Windows Vista 64 running iTunes 9.02. The iTunes pack I downloaded was called iTunes64Setup so I'm guessing its the right one.
    I always seem to be tearing my hair out when I get a new iPod or new iTunes. Not much left now so has anyone got any ideas?
    Thanks very much,
    Stuart

    Found the solution in my case. I followed the Apple uninstall procedure again:-
    http://support.apple.com/kb/HT1925
    and found that the Apple Mobile Device Support did not uninstall properly. I needed to download an MS utility called Windows Installer Cleaup Utility
    http://support.microsoft.com/kb/290301
    (there was a post somewhere on here about it so thanks to that person).
    When I rebooted, I found however that the Mobile Device Service was still installed and running and the installed files were present in C:\Program Files (x86)\Common Files\Apple.
    So I Stopped the service (Control Panel, Administrative Tools, Services, Right click on the service and choose Properties, then click Stop. For good measure I also set it to Disabled (overkill) using the dropdown which will probably say Automatic when you look at it.
    Then I found a Microsoft utility called SC.exe which is available in the Windows resource kit and can also be found here:-
    http://www.petri.co.il/downloadfree_reskittools.htm
    This is a command line tool, but easy to use. Unzip the sc.zip file, place sc.exe somewhere handy where you can find it from a command prompt and then open a command line (Start, Run..., type "cmd" Enter). Go to the folder where you put sc.exe and type the command:-
    sc delete "Apple Mobile Device" (you need the quotes).
    This deletes the service from the services list in the registry (you can check by closing the Services box and opening it again).
    Now go to c:\Program Files (x86)\Common Files and delete the folder and subfolders called Apple.
    OK - should have given your system a full clean out.
    Then reinstall iTunes.
    That was easy - but I guess I can forgive Apple for not being able to upgrade a version of iTunes without messing up - it's only version 9.0 after all, I'm sure it'll be OK in the next release. Seems like they're learning some tricks from Microsoft.
    You folks in the US and Canada are luck however because you can get some help with this stuff. There's no help from Apple if you're in the UK.

  • When I plug my ipod in itunes says newer version of apple mobile device support.

    I have uninstalled as directed and reinstalled. my computer will for some reason not allow me to uninstall apple mobile device support so that I can reinstall a newer version. I am at my wits end and incredibly frustrated. Please Help

    im getting this to! if you find out could you let me know please

  • Itunes Package Installer not Installing Apple Mobile Device Support

    Okay, so I have unistalled iTunes, removed everything on my computer that apple told me to, then reinstalled iTunes. But I still get the same message when i plug in my iTouch, "This ipod cannot be used because the required software is not installed." Then it tells me to uninstall and then reinstall itunes; well i have done that literally over 10 times. All to the same result: no mobile device support. I called the 1-800 number for apple and was on the phone for over 2 hours and to find out they couldn't help right at that time because they had to investigate because they could not figure out why iTunes wasn't installing right. Believe me I've done everything possible. And on top of all this, my iTouch is being read as a digital camera. Oh and when i ran a diagnostic on iTunes, this is what it told me.
    Microsoft Windows Vista Home Premium Edition Service Pack 2 (Build 6002)
    Gateway GT5654
    iTunes 9.0.2.25
    QuickTime 7.6.5
    FairPlay 1.5.23
    Apple Application Support 1.1.0
    iPod Updater Library 9.0d11
    CD Driver 2.2.0.1
    CD Driver DLL 2.1.1.1
    Apple Mobile Device Driver 1.29.0.0
    Bonjour 1.0.6.2 (118.5)
    iTunes Serial Number DD0D7292E04DBB3B
    Current user is not an administrator.
    The current local date and time is 2009-12-27 00:12:19.
    iTunes is not running in safe mode.
    Video Display Information
    NVIDIA, NVIDIA GeForce 6150SE nForce 430
    ** External Plug-ins Information **
    No external plug-ins installed.
    Genius ID: de7ecbd7d1509092f28adf45ed3e49d9
    ** iPod/iPhone Connectivity Tests **
    iPodService 9.0.2.25 is currently running.
    iTunesHelper 9.0.2.25 is currently running.
    Apple Mobile Device Service not found.
    Universal Serial Bus Controllers:
    Standard OpenHCD USB Host Controller. Device is working properly.
    Standard Enhanced PCI to USB Host Controller. Device is working properly.
    FireWire (IEEE 1394) Host Controllers:
    Texas Instruments OHCI Compliant IEEE 1394 Host Controller. Device is working properly.
    Most Recent Device Not Currently Connected:
    iPod nano (4th Generation) running firmware version 1.0.4
    Serial Number: 7J848J673QU
    ** iPhone/iPod Touch Sync Tests **
    No iPhone or iPod found.
    it said that it couldn't find an ipod but windows found it and it's clearly plugged in. If anyone could help me, it'd be greatly appreciated.

    Okay, so I have unistalled iTunes, removed everything on my computer that apple told me to, then reinstalled iTunes. But I still get the same message when i plug in my iTouch, "This ipod cannot be used because the required software is not installed." Then it tells me to uninstall and then reinstall itunes; well i have done that literally over 10 times. All to the same result: no mobile device support. I called the 1-800 number for apple and was on the phone for over 2 hours and to find out they couldn't help right at that time because they had to investigate because they could not figure out why iTunes wasn't installing right. Believe me I've done everything possible. And on top of all this, my iTouch is being read as a digital camera. Oh and when i ran a diagnostic on iTunes, this is what it told me.
    Microsoft Windows Vista Home Premium Edition Service Pack 2 (Build 6002)
    Gateway GT5654
    iTunes 9.0.2.25
    QuickTime 7.6.5
    FairPlay 1.5.23
    Apple Application Support 1.1.0
    iPod Updater Library 9.0d11
    CD Driver 2.2.0.1
    CD Driver DLL 2.1.1.1
    Apple Mobile Device Driver 1.29.0.0
    Bonjour 1.0.6.2 (118.5)
    iTunes Serial Number DD0D7292E04DBB3B
    Current user is not an administrator.
    The current local date and time is 2009-12-27 00:12:19.
    iTunes is not running in safe mode.
    Video Display Information
    NVIDIA, NVIDIA GeForce 6150SE nForce 430
    ** External Plug-ins Information **
    No external plug-ins installed.
    Genius ID: de7ecbd7d1509092f28adf45ed3e49d9
    ** iPod/iPhone Connectivity Tests **
    iPodService 9.0.2.25 is currently running.
    iTunesHelper 9.0.2.25 is currently running.
    Apple Mobile Device Service not found.
    Universal Serial Bus Controllers:
    Standard OpenHCD USB Host Controller. Device is working properly.
    Standard Enhanced PCI to USB Host Controller. Device is working properly.
    FireWire (IEEE 1394) Host Controllers:
    Texas Instruments OHCI Compliant IEEE 1394 Host Controller. Device is working properly.
    Most Recent Device Not Currently Connected:
    iPod nano (4th Generation) running firmware version 1.0.4
    Serial Number: 7J848J673QU
    ** iPhone/iPod Touch Sync Tests **
    No iPhone or iPod found.
    it said that it couldn't find an ipod but windows found it and it's clearly plugged in. If anyone could help me, it'd be greatly appreciated.

  • ITunes requires newer version of Apple Mobile Device Support

    iTunes keeps giving me this error and tells me I need to uninstall the Mobile Device Support and iTunes and reintall iTunes. I've done this several times and it keeps giving me this error. I even uninstalled all of the Apple software off of my computer and still no luck. Running Windows 7 with the 64-bit version of iTunes.

    Interesting. iTunesHelper missing from MSConfig can indicate that your current version of Apple Application Support didn't install properly either.
    Given that there's indications of multiple troubles with the iTunes installer bundle, I think we'd better try (going forwards) a straightforward complete uninstall and reinstall of iTunes.
    We'll use the following document as a guide, with an amendment:
    [Removing and reinstalling iTunes, QuickTime, and other software components for Windows Vista or Windows 7|http://support.apple.com/kb/HT1923]
    ... the amendment (because you have a 64-bit system, and the instructions aren't precisely correct for 64-bit systems, last time I checked), is that when you get to *step 9* of the *Verify iTunes and related components are completely uninstalled* section, you should use instead the following set of steps:
    (9) Right-click the Apple folder (if it exists), choose Delete, and choose Yes when asked to confirm the deletion. Click Continue if Windows needs confirmation or permission to continue.
    Note: If you have a 64-bit version of the Windows OS, continue with step #10. Otherwise, skip to step #17.
    (10) Open the Program Files (x86) folder.
    (11) Right-click the iTunes folder (if it still exists), choose Delete, and choose Yes when asked to confirm the deletion.
    (12) Right-click the iPod folder, choose Delete, and choose Yes when asked to confirm the deletion. Click Continue if Windows needs confirmation or permission to continue.
    (13) Right-click the QuickTime folder (if it exists), choose Delete, and choose Yes when asked to confirm the deletion. Click Continue if Windows needs confirmation or permission to continue.
    (14) Right-click the Bonjour folder (if it exists), choose Delete, and choose Yes when asked to confirm the deletion. Click Continue if Windows needs confirmation or permission to continue.
    (15) Open the Common Files folder.
    (16) Right-click the Apple folder (if it exists), choose Delete, and choose Yes when asked to confirm the deletion. Click Continue if Windows needs confirmation or permission to continue.
    (17) Open Local Disk (C:) located in Computer or whichever hard disk your operating system is installed on.
    (18) Open the Windows folder.
    (19) For 32-bit versions of Windows: Open the System32 folder.
    For 64-bit versions of Windows: Open the Syswow64 folder.
    (20) Right-click the QuickTime file (if it exists), choose Delete, and choose Yes when asked to confirm the deletion. Click Continue if Windows needs confirmation or permission to continue.
    (21) Right-click the QuickTimeVR file (if it exists), choose Delete, and choose Yes when asked to confirm the deletion. Click Continue if Windows needs confirmation or permission to continue.
    (22) Right-click the Recycle Bin and choose Empty Recycle Bin.
    If you get any error messages on the uninstalls, post back to let us know what the error messages were (precise text please), prior to doing the iTunes reinstall. (In particular, let us know if you're getting any messages during the AMDS uninstall.)

  • Whenever I try to install iTunes it installs everything but Apple Mobile Device Support, HEEELLLP

    I have tried deleting then reinstallling iTunes but it doesent work. Help me please!! Thank you

    Try the following user tip:
    Troubleshooting issues with iTunes for Windows updates

  • Itunes необходима более новая версия apple mobile device support.

    Помогите. Что делать?

    Помогите. Что делать?

  • My iTunes installation via Windows 7 does not install the Apple Mobile Device Support file

    I have followed several suggestions to resolve the problem caused because of my update of iTunes does not install the Apple Mobile Device Support folder, thus making it impossible for me to sync my iPhone 4S to my desktop version of iTunes. I have tried to install the AppleMobileDeviceSupport.msi file and it almost completes the installation before "rolling back" the entire process and giving me a message that there was a problem with the installation. Has anyone been able to solve this problem. I use Windows 7. I have seem some :"solutions" that seem to work for some people, but not for me, and evidently not for many others? Finally, would it matter if I installed Safari on my desktop and tried to install iTunes using Safari?

    Let's try a standalone Apple Mobile Device Support install. It still might not install, but fingers crossed any error messages will give us a better idea of the underlying cause of why it's not installing under normal conditions.
    Download and save a copy of the iTunesSetup.exe (or iTunes64setup.exe) installer file to your hard drive:
    http://www.apple.com/itunes/download/
    Download and install the free trial version of WinRAR:
    http://www.rarlab.com/
    Right-click the iTunesSetup.exe (or iTunes64setup.exe), and select "Extract to iTunesSetup" (or "Extract to iTunes64Setup"). WinRAR will expand the contents of the file into a folder called "iTunesSetup" (or "iTunes64Setup").
    Go into the folder and doubleclick the AppleMobileDeviceSupport.msi (or AppleMobileDeviceSupport64.msi) to do a standalone AMDS install.
    (If it offers you the choice to remove or repair, choose "Remove", and if the uninstall goes through successfully, see if you can reinstall by doubleclicking the AppleMobileDeviceSupport.msi again.)
    Does it install (or uninstall and then reinstall) properly for you? If so, can you get a normal iTunes install to go through properly now?
    If instead you get an error message during the install (or uninstall), let us know what it says. (Precise text, please.)

  • Windows 7 - apple mobile device support DOESN'T INSTALL

    Well, trying to get iTunes running on my windows 7 box, seems that everything installs except for Apple Mobile Device Support which needs to be there in order for iTunes to recognize the iPhone... and it is also required by the MobileMe application or it too won't install. I've followed Apple's support article HT1923 about 20 times, but still no luck... anyone get a 32bit version of iTunes working after a similar problem?

    I am having similar problems with iPhone 3G on Win7 x64. Prior to installing iTunes, Win7 Device Stage recognized the iPhone, but after installing iTunes (x64) latest version (9.0.1.8), all that shows up is "Apple Mobile Device USB Driver".
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  • Why does AMDS (apple mobile device support) not install?

    I run iTunes on a new (3 months old) Windows 7 PC using version 10.6 (64-bit) of iTunes.  I have been using iTunes for many years (or various machines) without any problems.  Recently iTunes stopped working correctly.... I got numerous error messages when loading the software, and could not sync any of my devices.  I went through every tutorial/help/troubleshooting I could find and nothing worked.  I had to restort to the "last resort" option of completely removing iTunes (which I did by carefully following all of the steps in the Apple Support) and reinstall iTunes.  After reinstalling and pluggin my iPhone or iPod Touch I get a message saying, "This iPhone/iPod cannot be used because the required software is not installed.  Run the iTunes installer to remove iTunes, then install the 64-bit version of iTunes." 
    Again, I went through every tutorial/help/support/troubleshooting option and discovered that AMDS (apple mobile device support) is missing.  None of the support articles addresses this issue (only how to turn it on, locate files on your computer, etc.) but I tried them all anyway.  Nothing worked.  I removed an reinstalled iTunes 3 more times.  No change.  AMDS is still not there.  It does not even exist on my system anywhere.  It doesn't seem to be downloading at all.  I contacted customer support and was just given links to all of the troubleshooting articles I had already tried. 
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    Let's try a standalone Apple Mobile Device Support install. It still might not install, but fingers crossed any error messages will give us a better idea of the underlying cause of why it's not installing under normal conditions.
    Download and save a copy of the iTunesSetup.exe (or iTunes64setup.exe) installer file to your hard drive:
    http://www.apple.com/itunes/download/
    Download and install the free trial version of WinRAR:
    http://www.rarlab.com/
    Right-click the iTunesSetup.exe (or iTunes64setup.exe), and select "Extract to iTunesSetup" (or "Extract to iTunes64Setup"). WinRAR will expand the contents of the file into a folder called "iTunesSetup" (or "iTunes64Setup").
    Go into the folder and doubleclick the AppleMobileDeviceSupport.msi (or AppleMobileDeviceSupport64.msi) to do a standalone AMDS install.
    (If it offers you the choice to remove or repair, choose "Remove", and if the uninstall goes through successfully, see if you can reinstall by doubleclicking the AppleMobileDeviceSupport.msi again.)
    Does it install (or uninstall and then reinstall) properly for you?
    If instead you get an error message during the install (or uninstall), let us know what it says. (Precise text, please.)

  • Cannot uninstall Apple Mobile Device Support

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    First try a repair install of Apple Mobile Device Support. If that goes through successfully, see if you can now uninstall Apple Mobile Device Support.
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    Fix problems with programs that can't be installed or uninstalled

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    Hello,
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    I tried to uninstall every programmes of itunes (itunes, quick-time, apple mobile, bonjour...) to reinstall it.
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    I'm a bit desperate because i didn't found anywhere some solutions, so if someone has, i will be very very grateful.
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    Others might find this process useful for issues with iTunes 11.1.4.62....
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    HT1923: Removing and reinstalling iTunes for Windows Vista, Windows 7, or Windows 8
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