Help please. Mac Intel won't go past this screen

It was acting funny while using Photoshop - then it went to this screen. Also random flashes of color. What to do?????????

Make a "Genius" appointment at an Apple Store, or go to another authorized service provider.
Back up all data on the internal drive(s) before you hand over your computer to anyone. There are ways to back up a computer that isn't fully functional — ask if you need guidance.
If privacy is a concern, erase the data partition(s) with the option to write zeros* (do this only if you have at least two complete, independent backups, and you know how to restore to an empty drive from any of them.) Don’t erase the recovery partition, if present.
Keeping your confidential data secure during hardware repair
*An SSD doesn't need to be zeroed.

Similar Messages

TS3824 2011 mac mini won't go past white screen with apple logo

My Mac mini won't move past a white screen with apple logo in the center. What should I do?

Hi ..
If you have v10.7 Lion installed, use Lion Recovery to repair the startup disk if necessary, or reinstall the Mac OS X.
If you are running a prior Mac OS X, boot from your install disc, run Disk Utility. The startup disk may need repairing > Using Disk Utility to verify or repair disks
And try Resetting your Mac's PRAM and NVRAM

MAC DUO won't go past BLUE SCREEN on start-up.

Please help!
My mac duo has crashed after a mac software update. Now it won't logon past the blue screen!
I've tried everything online like DISK UTILITY on Mac os x disc and SAFE MODE but no joy whatsoever.
SAFE MODE won't work now after doing it three times. Is this typical?
Should I re-install the MAC OS X using the option to copy existing files and applications?
Any help would be greatly appreciated.

There are two major problems out there right now. That is also part of the problem. We are not used to two problems in our domain.
I own 20 Mac's in my office, and I only did the latest updates on my MacBook Pro 17-inch portable and my G5 Dual 2.3 GHz desktop that has two 30-inch Cinema Displays. Both machines had the Adobe CS 2 Professional Suite with Acrobat Professional.
I had both of the prevailing update problems on my MacBook Pro—1) unable to restart and 2) Acrobat crashing the system.
On the G5, I only had the 1) unable to restart problem.
I won't update the other machines until these problems are resolved by the OEMs.
1) Unable to Restart. Of the two major hiccups out there, the link below indicates Quicktime's update is the source of the 1) unable to restart problem, fixed by deleting startup items, I believe. Again, I had this 1) unable to restart problem on both operating systems (PPC and Intel versions). Recovery of the 1) unable to restart problem is done in in Safe Mode by holding down the Shift key when restarting. This may take a long time to reboot, so keep holding down the shift key until the grey screen and startup wheel is seen. Then delete all startup items and Adobe Version Cue if you have it. (Use Version Cue Uninstaller.)
http://www.macworld.com/news/2006/05/24/cs2quicktime/index.php
2) Acrobat Crashing the System. Acrobat's freezing the entire OS 10.4.6 system is a result of the Security Update 2006-003, fixed by rolling back to a pre-Security Update state using Archive & Install for re-installation of the OS. Archive & Install does not erase your files or network settings. Printers may need to be re-added.
Apple has released two products (QT 7.1 and SU 2006-003) that fouled these systems. Bad Quality Assurance, I think. I am not sure if the Security Update problem is an Apple or an Adobe software problem, i.e., Adobe may have not followed some software guidance from Apple in Acrobat 7.07 or earlier versions. I am certain both companies are aware of the problem, but I am uncertain of the fix for Acrobat. We probably do need to update for security, but I can't live without Acrobat. So I will wait it out sans Security Update 2006-003.

MAC DUO won't go past BLUE SCREEN!

Please help!
My mac duo has crashed after a mac software update. Now it won't logon past the blue screen!
I've tried everything online like DISK UTILITY on Mac os x disc and SAFE MODE but no joy whatsoever.
SAFE MODE won't work now after doing it three times. Is this typical?
Should I re-install the MAC OS X using the option to copy existing files and applications?
Any help would be greatly appreciated.

Please don't post the same question to multiple forums. Answered in your other post.

Mac book won't go past blue screen.

My MacBook pro froze so I turned it off.
Now when I turn it on it goes to the grey apple screen then stops at a plain blue screen with the mouse up but nothing else. Help please

Hi Jake ...
Helps to tell us which Mac OS X you have installed when you request help.
Mac OS X: Gray screen appears during startup < for Mac OS X 10.4, Mac OS X 10.5, Mac OS 10.6:
If you have v10.7.x (Lion) installed, you need to use Lion Recovery to repair the startup disk if necessary or reinstall the Mac OS X.

HELP Please, Mac Pro won't start up

Hi can anyone please help me??? Our power went out while my husband was out of town and HIS Mac Pro is just sitting there with the grey screen with the apple on it and the progress wheel spinning, it has been this way for over 2 days now and I am scared to death to shut it off or try to restart it!
Any suggestions??

1. Buy him an APC UPS 1500VA so power outage, brown outs etc are a thing of the past.
2. Kill it for now.
3. Make sure there are bootable backup clones - SuperDuper or Carbon Copy or another clone program.
4. Install OS X to a small 20GB partition to repair the main system.
5. Invest in 3rd party disk repair maintenance if you haven't already.
Micromat TechTool Pro 5.x
Alsoft Disk Warrior (#1 choice)
Prosoft Drive Genius 3
http://www.macintouch.com/readerreports/harddrives/topic4557.html#d10aug2010
You/he are facing a corrupt disk directory that can't be fixed automatically and don't use the drive as is, work from another hard drive, which is why you want to install and have bootable backups, and maybe a drive volume to recover and/or backup to.
This Cyberpower is what I use, replaced the APC units.
http://www.amazon.com/Cyberpower-CP1500AVRLCD-UPS-Display-8-Outlet/dp/B000FBK3QK /
APC 1500VA
http://www.amazon.com/APC-BACK-UPS-BR1500LCD-1500VA-System/dp/B000NDA5E0/

Help: Macbook Pro Retina won't boot past Grey screen w/ Logo

All,
My computer died last night with each application not responding. I couldn't shut down normally so I held the power button to turn it off.
Next morning, I tried to boot the MacBook Pro and the boot process stalled at the grey screen with the Apple Logo and spinning wheel. I let it go for an hour and there was no change on the screen. Based on Apple's help desk I ran Hardware diagnostics (extended with looping disabled) and got the following error
4HDD/11/40000000: SATA (0,0)
The screen shot is below
I ran this again with standard testing (no looping) and standard with looping and all gave the same results.
Any ideas? The compute will not boot.
Thank you
Phillip

That's what I thought but was able to do CMD-R and verify/repair permissions the disk. My hard drive is actually a flash drive so I'm guessing the controller or motherboard.
I do have it backed up with the last 24 hours ago.
Thanks
Phillip

Mac pro won't boot past grey screen because of bonehead move?

Hey everyone,
So today I wanted to free up Macintosh hd space to have room to install new software I purchased. During trashing certain files, I noticed there seemed to be a duplicate folder of library so I decided to trash that duplicate library folder. When I went to go empty the trash consisting of library and other various files, the trash button would not work. It would press in but nothing would happen. So I decided to reboot the Mac pro and when it turned on, I got the gray screen with the apple logo, folder with question mark flashing. Did I delete something I wasn't supposed to? What should be my next step in solving this issue?
Thanks

Before you do some heavy maintenance, clone your drive, maybe just get a larger drive and clone, then use the old original as backup.
Restore everything from the trash of course for starters. But a new drive or two would also be a good idea. Then buy Disk Warrior and SuperDuper to handle maintenance and backups.
If you had TimeMachine running you might also recover files.
But you need to boot from another drive or DVD. Maybe install OS X to another drive (shrink volume so you have 30GB).
Installing software in today's age of disk storage shouldn't require trashing files, unless you are working on old Raptor or small SSD.
And instead of trash, move files to another drive, and always keep media files and libraries (not system libraries) off your system drive and onto a data drive.
When in doubt, unsure what something is... don't!

HT1349 Ipod touch won't move past password screen

my ipod touch 4g keeps asking for hotmail password. I enter it and it is not taking it and won't move past this screen. Any idea how to get this off?

Try:
- iOS: Not responding or does not turn on
- Also try DFU mode after try recovery mode
How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
- If not successful and you can't fully turn the iOS device fully off, let the battery fully drain. After charging for an least an hour try the above again.
- Try on another computer
- If still not successful that usually indicates a hardware problem and an appointment at the Genius Bar of an Apple store is in order.
Apple Retail Store - Genius Bar

IMac won't get past startup screen, no matter what. Pls help?

I just inherited a mid-2010 iMac from a friend. It hadn't been used for months, and now when it is started up, it won't get past startup screen. It shows the 'slot' looking image on the bottom of the white loadup screen, then it's just the apple symbol and the whirly thing going around forever. I've had it going for over half an hour at one point, and nothing changes. I have tried all the different reboot key combos, such as C with a startup disk in it, D for hardware test, command S for safe mode, etc. The only thing which makes any difference at all is using the T key at startup, when I do get the three-pronged white symbol floating around screen.
It is a 21 inch with 500gig, and I believe it's running Snow Leopard. They never had a problem with it before, but now after the months of disuse, it is doing this. Please, can anyone help? Thanks!

I'm not sure if a dead PRAM battery would give you these symptoms, but one possibility is that if the computer was off wall power for months, the PRAM battery, a small coin cell battery that controls certain functions, may be drained and dead.
But, in any case, try an SMC Reset. You must follow the timing for this exactly.
http://support.apple.com/kb/ht3964
And then a PRAM Reset.
Hold down Option-Cmd-P-R together at the startup chime, listen for two more chimes, total three, then release all the keys to finish booting.
You might also try a Safe Boot by holding down Shift at the startup chime. (Cmd-S isn't for Safe Boot, it's single user mode.) Give it much longer to boot than usual, but if it doesn't finish in perhaps 5 or 10 minutes, then you'll have to give up on that.

HT1349 Successfully loaded ios7 to iphone 4S from iTunes...now iphone asks me to agree to terms and privacy, then it locks up and won't accept my "agree." Goes in a loop and can't get past this screen. Pls help. thanks.

successfully loaded ios7 to iphone 4s.
now iphone asks me to agree to terms and privacy, then it locks up and won't accept my "agree."
goes in a loop and can't get past this screen. Pls help. thanks.

Have you tried resetting the device?
Hold down the home and lock buttons until you see an Apple Logo, then release the buttons.
If that doesn't work, you should check to see if you have a backup because you may have to restore your device.

My Mac Mini won't get past the initial startup screen with the Apple logo. What can I do?

After a long distance move, my Mac Mini won't startup past the logo screen. What can I do?

Take each of these steps that you haven't already tried. Stop when the problem is resolved.
Step 1
The first step in dealing with a startup failure is to secure the data. If you want to preserve the contents of the startup drive, and you don't already have at least one current backup, you must try to back up now, before you do anything else. It may or may not be possible. If you don't care about the data that has changed since the last backup, you can skip this step.
There are several ways to back up a Mac that is unable to start. You need an external hard drive to hold the backup data.
     a. Start up from the Recovery partition, or from a local Time Machine backup volume (option key at startup.) When the OS X Utilities screen appears, launch Disk Utility and follow the instructions in this support article, under “Instructions for backing up to an external hard disk via Disk Utility.” The article refers to starting up from a DVD, but the procedure in Recovery mode is the same. You don't need a DVD if you're running OS X 10.7 or later.
b. If Step 1a fails because of disk errors, and no other Mac is available, then you may be able to salvage some of your files by copying them in the Finder. If you already have an external drive with OS X installed, boot from it. Otherwise, if you have Internet access, follow the instructions on this page to prepare the external drive and install OS X on it. You'll use the Recovery installer, rather than downloading it from the App Store.
c. If you have access to a working Mac, and both it and the non-working Mac have FireWire or Thunderbolt ports, start the non-working Mac in target disk mode. Use the working Mac to copy the data to another drive. This technique won't work with USB, Ethernet, Wi-Fi, or Bluetooth.
d. If the internal drive of the non-working Mac is user-replaceable, remove it and mount it in an external enclosure or drive dock. Use another Mac to copy the data.
Step 2
If the startup process stops at a blank gray screen with no Apple logo or spinning "daisy wheel," then the startup volume may be full. If you had previously seen warnings of low disk space, this is almost certainly the case. You might be able to start up in safe mode even though you can't start up normally. Otherwise, start up from an external drive, or else use the technique in Step 1b, 1c, or 1d to mount the internal drive and delete some files. According to Apple documentation, you need at least 9 GB of available space on the startup volume (as shown in the Finder Info window) for normal operation.
Step 3
Sometimes a startup failure can be resolved by resetting the NVRAM.
Step 4
If you use a wireless keyboard, trackpad, or mouse, replace or recharge the batteries. The battery level shown in the Bluetooth menu item may not be accurate.
Step 5
If there's a built-in optical drive, a disc may be stuck in it. Follow these instructions to eject it.
Step 6
Press and hold the power button until the power shuts off. Disconnect all wired peripherals except those needed to start up, and remove all aftermarket expansion cards. Use a different keyboard and/or mouse, if those devices are wired. If you can start up now, one of the devices you disconnected, or a combination of them, is causing the problem. Finding out which one is a process of elimination.
Step 7
If you've started from an external storage device, make sure that the internal startup volume is selected in the Startup Disk pane of System Preferences.
Start up in safe mode. Note: If FileVault is enabled, or if a firmware password is set, or if the startup volume is a Fusion Drive or a software RAID, you can’t do this. Post for further instructions.
Safe mode is much slower to start and run than normal, and some things won’t work at all, including wireless networking on certain Macs.
The login screen appears even if you usually log in automatically. You must know the login password in order to log in. If you’ve forgotten the password, you will need to reset it before you begin.
When you start up in safe mode, it's normal to see a dark gray progress bar on a light gray background. If the progress bar gets stuck for more than a few minutes, or if the system shuts down automatically while the progress bar is displayed, the startup volume is corrupt and the drive is probably malfunctioning. In that case, go to Step 10. If you ever have another problem with the drive, replace it immediately.
If you can start and log in in safe mode, empty the Trash, and then open the Finder Info window on the startup volume ("Macintosh HD," unless you gave it a different name.) Check that you have at least 9 GB of available space, as shown in the window. If you don't, copy as many files as necessary to another volume (not another folder on the same volume) and delete the originals. Deletion isn't complete until you empty the Trash again. Do this until the available space is more than 9 GB. Then restart as usual (i.e., not in safe mode.)
If the startup process hangs again, the problem is likely caused by a third-party system modification that you installed. Post for further instructions.
Step 8
Launch Disk Utility in Recovery mode (see Step 1.) Select the startup volume, then run Repair Disk. If any problems are found, repeat until clear. If Disk Utility reports that the volume can't be repaired, the drive has malfunctioned and should be replaced. You might choose to tolerate one such malfunction in the life of the drive. In that case, erase the volume and restore from a backup. If the same thing ever happens again, replace the drive immediately.
This is one of the rare situations in which you should also run Repair Permissions, ignoring the false warnings it may produce. Look for the line "Permissions repair complete" at the end of the output. Then restart as usual.
Step 9
If the startup device is an aftermarket SSD, it may need a firmware update and/or a forced "garbage collection." Instructions for doing this with a Crucial-branded SSD were posted here. Some of those instructions may apply to other brands of SSD, but you should check with the vendor's tech support.
Step 10
Reinstall the OS. If the Mac was upgraded from an older version of OS X, you’ll need the Apple ID and password you used to upgrade.
Step 11
Do as in Step 9, but this time erase the startup volume in Disk Utility before installing. The system should automatically restart into the Setup Assistant. Follow the prompts to transfer the data from a Time Machine or other backup.
Step 12
This step applies only to models that have a logic-board ("PRAM") battery: all Mac Pro's and some others (not current models.) Both desktop and portable Macs used to have such a battery. The logic-board battery, if there is one, is separate from the main battery of a portable. A dead logic-board battery can cause a startup failure. Typically the failure will be preceded by loss of the settings for the startup disk and system clock. See the user manual for replacement instructions. You may have to take the machine to a service provider to have the battery replaced.
Step 13
If you get this far, you're probably dealing with a hardware fault. Make a "Genius" appointment at an Apple Store, or go to another authorized service provider.

Trying to install Acrobat XI Pro. On my Mac, I get the message, "Please close the following applications to continue: - Safari. Safari is closed, but I can't get past this screen. Each time I click "Retry", the message reappears.

I am trying to install Acrobat XI Pro. On my Mac, I get the message, "Please close the following applications to continue: - Safari. Safari is closed, but I can't get past this screen. Each time I click "Retry", the message reappears.

TErminate the processes in activity monitor an/ or configure Safari tomnot use the quick launcher and automatic update check so that those processes aren't used to begin with.
Mylenium

When I start up my Mac it won't go past the grey screen. Any suggestions?

When I start up my MAC it won't go past the grey screen. Any suggestion?

Mac OS X: Gray screen appears during startup

HT201274 I have wiped the old persons data and photos etc off my recently purchased ipod touch and now all the display shows is a usb lead and CD, please can someone tell me how to get past this screen so I can transfer my own music

Please can anyone help, I recently purchased a second hand ipod touch and it had over 4000 photos on it, so to delete them I went to settings and found an option which said something like erase all content and data, I did this and the next morning I tried to turn it on to put my own music on, only to find that the only display on the screen is a usb lead with an arrow pointing to a CD. I cant get past this screen even after plugging it in to my itunes account, its like my computer can not find the ipod.

Put it in Recovery Mode. If your computer won't recognize your iPod, try another one. How did you wiped the iPod? With iTunes or directly with the settings app?

Help please. Mac Intel won't go past this screen

Similar Messages

Maybe you are looking for