Help please Mail for Exchange 2.5.5 - 6124 - Excha...

If anyone could help me I'd be very grateful. I have searched the web for hours to try and find a solution to my problem and have an ongoing support call with Nokia support but they haven't been able to help me.
My problem is that when I try a manual sync of mail for exchange 2.5.5 (or 2.5.3) on a Nokia 6124 I get the following error:
System Error. Try again later
Here is the contents of the admin log generated on the phone:
01/08/2008 10:13:04 OffPeakTime active
01/08/2008 10:13:04 OffPeakTime active
01/08/2008 10:13:04 Setting OFFLINE Status to False
01/08/2008 10:13:04 Setting ROAMING status to False
01/08/2008 10:13:04 Setting DISK FULL status to False
01/08/2008 10:13:10 Missing Protocol Version Header. Reverting to EAS 2.0
01/08/2008 10:13:12 Unable to Process Server Response -- KErrCorrupt
I have another nokia phone (E50) which synchronises with the same server and account using the same sim card so I know the problem is not at the exchange end.
More details (some probably not necessary) below
Phone: Nokia 6124
Exchange version: 2003 SP2
MailForExchange: 2.5.5_S60_3_1
Mail for exchange profile settings:
Connection
Exchange server: mail.domainname.co.uk/exchange
Secure connection: No
Access point: Contract Wap
Sync while roaming: No
Use default port: Yes
Credentials
Username, password and domain all triple checked!
Sync content
Synchronise calendar: No
Synchronise tasks: No
Synchronise contacts: No
Synchronise e-mail: Yes (starting simple!)
In case of conflict: Server wins
Sync schedule
Peak sync schedule: Manual
Off-peak sync schedule: Manual
E-mail
E-mail address: Checked and correct
Show ne mail popup: No
Use signature: No
Signature: None
When sending mail: Send immediately
Sync messages back: 1 day

Hi,
The Server Name should be "mail.domainname.co.uk". I'm not telling you to drop the .com/co.uk from the Server Name! Just drop the '/exchange' from the Server Name.
Try accessing this via the IE. I mean the whole qualified name "http://mail.domainname.co.uk/exchange". It should prompt u for a User ID and Password? The try logging in by prefixing the User ID with the domainname\UserID and then a valid password.
What is the domain name that you require? Keep this as the Domain name in the MFE.
E.g You logged in as hello-dom\robstoves and then a valid password, then the Domain Name in MFE would be simply "hello-dom"
Hope this hasn't confused u even further
Give it a try.
//Saquib

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Hi,
The Server Name should be "mail.domainname.co.uk". I'm not telling you to drop the .com/co.uk from the Server Name! Just drop the '/exchange' from the Server Name.
Try accessing this via the IE. I mean the whole qualified name "http://mail.domainname.co.uk/exchange". It should prompt u for a User ID and Password? The try logging in by prefixing the User ID with the domainname\UserID and then a valid password.
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Hope this hasn't confused u even further
Give it a try.
//Saquib

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I'm sorry, I don't want t sound rude, but if you read the messege board which address I posted earlier, you'd see they DO provide the adresses.
Here, one of those posted there:
s60v3: http://www.megaupload.com/?d=VY9RYO7C
s60v5:: http://www.imserba.com/forum/attachment.php?attachmentid=217477&d=1256135927
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thanks

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It looks like you may be able to remove Mail for Exchange, though I do not recommend it. To do so, open the MfE folder, highlight it and choose options/organize/remove.
For Ovi Contacts, go to settings/application manager/installed files.... highlight Contacts on Ovi, then options/uninstall.
I don't use these either, but am reluctant to remove them when I don't know what the consequences might be. Proceed at your own risk.
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Hi All,
So I have been using an E71 with Mail for Exhcange for some time now and find it is very good.
However
I have an E72 with Mail for Exhcange already installed on the device BUT it clearly has missing functions whihc I had on the previous version on Mail fo Exchangeo n the E71.
These are
Comp Directory - Very useful for looking up contacts details from the GAB
View Log in Mail for Exchange. This is useful to see what the error is for a reason why the device may not be syncing with the MS Exchange Server.
Full resync in mail for Exchange. This again useful for support as other users will tell you that if the two systems have got their wires twisted, a full resync can fix the problem!
What version of the software do I have? Helps for future support and upgrades.
So Mr Nokia Software Developer. When can we have these functions added? Do we have to drop this software tool and device....
MODERATOR'S NOTE:
We have edited your post. Please be advised that feedback on Nokia devices are accepted in the forum provided that they are written in an acceptable manner such as tone and the choice of words.

As far as the version number goes - it's not a misprint, it's just they way Nokia numbering scheme works. build 2.09 is version 2.9. Similarly in Nokia Maps build 3.04 is called version 3.4... go figure.
Lumia 920, Lumia 800
Nokia N8-00 (NAM, Product Code: 059C8T6), Symbian Belle, Type RM-596, 111.030.0609
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Hi
I have one nokia witch use a lot of data and the battery is hot. I have tried the software version 52 54 and 71 and some diffrent mfe versions, all still the same. factory resets
Maybe it is somthing in the exchange server who can help me further.
please see log
6-07-2011 15:04:28 Mail for Exch. Build : 3.00.000
06-07-2011 15:04:28 Device Software Version: 071.004
09-Jun-2011
RM-530
(C)Nokia
06-07-2011 15:04:28 Device Model: E72-1
06-07-2011 15:04:28 Serial Number: 35597404xxxxxxxxx
06-07-2011 15:04:28 start Sent Items sync
06-07-2011 15:04:28 Nothing to sync
06-07-2011 15:04:28 Starting a New Ping
06-07-2011 15:04:29 Server indicates that collection sync is required. After sync restart ping.
06-07-2011 15:04:29 start Sent Items sync
06-07-2011 15:04:29 Nothing to sync
06-07-2011 15:04:29 Starting a New Ping
06-07-2011 15:04:30 Server indicates that collection sync is required. After sync restart ping.
06-07-2011 15:04:30 start Sent Items sync
06-07-2011 15:04:30 Nothing to sync
06-07-2011 15:04:30 Starting a New Ping
06-07-2011 15:04:31 Server indicates that collection sync is required. After sync restart ping.
06-07-2011 15:04:31 start Sent Items sync
06-07-2011 15:04:31 Nothing to sync
06-07-2011 15:04:31 Starting a New Ping
06-07-2011 15:04:32 Server indicates that collection sync is required. After sync restart ping.
06-07-2011 15:04:32 start Sent Items sync
06-07-2011 15:04:32 Nothing to sync
06-07-2011 15:04:32 Starting a New Ping
06-07-2011 15:04:32 Server indicates that collection sync is required. After sync restart ping.
06-07-2011 15:04:32 start Sent Items sync
06-07-2011 15:04:33 Nothing to sync
06-07-2011 15:04:33 Starting a New Ping
06-07-2011 15:04:33 Server indicates that collection sync is required. After sync restart ping.
06-07-2011 15:04:33 start Sent Items sync
06-07-2011 15:04:34 Nothing to sync
06-07-2011 15:04:34 Starting a New Ping
06-07-2011 15:04:34 Server indicates that collection sync is required. After sync restart ping.
06-07-2011 15:04:34 start Sent Items sync
06-07-2011 15:04:35 Nothing to sync
06-07-2011 15:04:35 Starting a New Ping
06-07-2011 15:04:35 Server indicates that collection sync is required. After sync restart ping.
06-07-2011 15:04:35 start Sent Items sync
06-07-2011 15:04:36 Nothing to sync
06-07-2011 15:04:36 Starting a New Ping
06-07-2011 15:04:36 Server indicates that collection sync is required. After sync restart ping.
06-07-2011 15:04:36 start Sent Items sync
06-07-2011 15:04:37 Nothing to sync
06-07-2011 15:04:37 Starting a New Ping
06-07-2011 15:04:37 Server indicates that collection sync is required. After sync restart ping.
06-07-2011 15:04:37 start Sent Items sync
06-07-2011 15:04:37 Nothing to sync
06-07-2011 15:04:37 Starting a New Ping
06-07-2011 15:04:38 Server indicates that collection sync is required. After sync restart ping.
06-07-2011 15:04:38 start Sent Items sync
06-07-2011 15:04:38 Nothing to sync
06-07-2011 15:04:38 Starting a New Ping
06-07-2011 15:04:39 Server indicates that collection sync is required. After sync restart ping.
06-07-2011 15:04:39 start Sent Items sync
06-07-2011 15:04:39 Nothing to sync
06-07-2011 15:04:39 Starting a New Ping
06-07-2011 15:04:40 Server indicates that collection sync is required. After sync restart ping.
06-07-2011 15:04:40 start Sent Items sync
06-07-2011 15:04:40 Nothing to sync
06-07-2011 15:04:40 Starting a New Ping
06-07-2011 15:04:41 Server indicates that collection sync is required. After sync restart ping.
06-07-2011 15:04:41 start Sent Items sync
06-07-2011 15:04:41 Nothing to sync
06-07-2011 15:04:41 Starting a New Ping
06-07-2011 15:04:42 Server indicates that collection sync is required. After sync restart ping.
06-07-2011 15:04:42 start Sent Items sync
06-07-2011 15:04:42 Nothing to sync
06-07-2011 15:04:42 Starting a New Ping
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I'm having a similar problem. Due this problem I cannot acces the e-mail app anymore.
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16/04/2012 10:18:12 Mail for Exchange Build : 1.00.000
16/04/2012 10:18:12 Device Software Version: 111.030.0609
2011-11-26
RM-718
(c) Nokia
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16/04/2012 10:18:12 Serial Number: xxxxxxxxxxxxxxxxxxxx
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16/04/2012 10:18:12 Change discarded
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16/04/2012 10:18:12 server->client adds=-1 changes=0 deletes=0 fails=6
16/04/2012 10:18:15 Change discarded
16/04/2012 10:18:15 Server wants to add an item that already exists. Process as Change.
16/04/2012 10:18:15 Change discarded
16/04/2012 10:18:15 Server wants to add an item that already exists. Process as Change.
16/04/2012 10:18:15 Change discarded
16/04/2012 10:18:15 Server wants to add an item that already exists. Process as Change.
16/04/2012 10:18:15 Change discarded
16/04/2012 10:18:15 Server wants to add an item that already exists. Process as Change.
16/04/2012 10:18:15 Change discarded
16/04/2012 10:18:15 Server wants to add an item that already exists. Process as Change.
16/04/2012 10:18:15 client->server adds=0 changes=2995 deletes=0 fails=0
16/04/2012 10:18:15 server->client adds=-1 changes=0 deletes=0 fails=6

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I have a Customer with an Exchange 2007 SP1 server
Two of the workers has an E65.
They were using MfE up untill 3 months ago with no problems
now when they try to sync, it just gets stuck at connecting
i can see it reaches the IIS on the server with the exchange due to the cert popup(made it untrusted for testing purpose), and when i check the IIS logs i can see the connection attempt.
i installed the latest MfE that was released last week and the problem still exhists.
this is what his admin_log1.txt contains:
09/07/2008 11:44:22 Setting OFFLINE Status to False
09/07/2008 11:44:23 Setting ROAMING status to False
09/07/2008 11:44:23 Setting DISK FULL status to False
09/07/2008 11:45:14 Setting OFFLINE Status to False
09/07/2008 11:45:14 Setting ROAMING status to False
09/07/2008 11:45:14 Setting DISK FULL status to False
09/07/2008 11:51:13 Setting OFFLINE Status to False
09/07/2008 11:51:13 Setting ROAMING status to False
09/07/2008 11:51:14 Setting DISK FULL status to False
09/07/2008 11:51:31 Setting OFFLINE Status to False
09/07/2008 11:51:31 Setting ROAMING status to False
09/07/2008 11:51:31 Setting DISK FULL status to False
09/07/2008 11:55:07 Profile Updated
09/07/2008 11:55:07 unable to open snapshot database (-1)
09/07/2008 11:55:09 PeakTime active
09/07/2008 11:55:10 PeakTime active
09/07/2008 11:55:11 PING Command Requested
09/07/2008 11:55:14 PeakTime active
09/07/2008 11:57:19 Cancel Job:0, Type:"Sync Job On Profile":
09/07/2008 11:57:51 Cancel Job:1, Type:"Sync Job On Profile":
09/07/2008 11:57:53 PING Command Requested
09/07/2008 12:02:19 Profile Updated
09/07/2008 12:02:19 Cancel Job:0, Type:"Sync Job On Profile":
09/07/2008 12:02:20 PeakTime active
09/07/2008 12:02:31 PeakTime active
09/07/2008 12:03:59 Cancel Job:2, Type:"PING Job- Always-Online":
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09/07/2008 12:04:29 Device Model: E65
09/07/2008 12:04:29 Serial Number: 353262011169553
09/07/2008 12:04:29 Device Software Version: 2.0633.65.01
03
09/07/2008 12:04:56 PeakTime active
09/07/2008 12:07:52 Profile Updated
09/07/2008 12:07:53 PeakTime active
09/07/2008 12:08:02 PeakTime active
09/07/2008 12:08:23 Cancel Job:3, Type:"Polled Sync Job":
09/07/2008 12:08:49 PeakTime active
09/07/2008 12:09:00 PeakTime active
09/07/2008 12:22:37 Setting ROAMING status to False
09/07/2008 12:38:51 PeakTime active
09/07/2008 13:21:00 Setting ROAMING status to False
09/07/2008 13:36:15 Setting ROAMING status to False
09/07/2008 14:13:37 Setting ROAMING status to False
09/07/2008 17:00:00 AUDT Timer expired
09/07/2008 17:00:00 OffPeakTime active
09/07/2008 17:00:05 OffPeakTime active
09/07/2008 17:05:37 HTTP Server Error 408 : Request Timeout
09/07/2008 17:08:50 OffPeakTime active
09/07/2008 17:30:06 OffPeakTime active
09/07/2008 17:35:38 HTTP Server Error 408 : Request Timeout
09/07/2008 17:38:51 OffPeakTime active
09/07/2008 17:53:36 Setting ROAMING status to False
09/07/2008 18:00:06 OffPeakTime active
09/07/2008 18:05:39 HTTP Server Error 408 : Request Timeout
09/07/2008 18:08:50 OffPeakTime active
09/07/2008 18:30:06 OffPeakTime active
09/07/2008 18:35:38 HTTP Server Error 408 : Request Timeout
09/07/2008 18:38:50 OffPeakTime active
09/07/2008 19:00:06 OffPeakTime active
09/07/2008 19:05:38 HTTP Server Error 408 : Request Timeout
09/07/2008 19:08:50 OffPeakTime active
09/07/2008 19:13:18 OffPeakTime active
09/07/2008 19:17:01 Profile Updated
09/07/2008 19:17:03 OffPeakTime active
09/07/2008 19:17:14 Profile Updated
09/07/2008 19:17:16 OffPeakTime active
09/07/2008 19:17:16 Profile Updated
09/07/2008 19:17:17 OffPeakTime active
09/07/2008 19:17:22 OffPeakTime active
09/07/2008 19:17:50 Cancel Job:9, Type:"Meeting Response":
09/07/2008 19:18:10 Mail for Exch. Build : 2.05.005
09/07/2008 19:18:10 Device Model: E65
09/07/2008 19:18:10 Serial Number: 353262011169553
09/07/2008 19:18:10 Device Software Version: 2.0633.65.01
03
09/07/2008 19:18:54 OffPeakTime active
09/07/2008 19:25:49 Profile Updated
09/07/2008 19:25:50 OffPeakTime active
09/07/2008 19:25:51 Profile Updated
09/07/2008 19:25:51 OffPeakTime active
09/07/2008 19:26:03 OffPeakTime active
09/07/2008 19:26:42 Cancel Job:10, Type:"GlobalAddressLookup":
09/07/2008 19:38:01 Profile Updated
09/07/2008 19:38:02 OffPeakTime active
09/07/2008 19:38:03 Profile Updated
09/07/2008 19:38:04 OffPeakTime active
09/07/2008 19:38:27 OffPeakTime active
09/07/2008 19:38:45 Cancel Job:11, Type:"OutOfOffice":
09/07/2008 19:51:10 OffPeakTime active
09/07/2008 19:51:10 OffPeakTime active
09/07/2008 19:51:10 Setting OFFLINE Status to False
09/07/2008 19:51:10 Setting ROAMING status to False
09/07/2008 19:51:10 Setting DISK FULL status to False
09/07/2008 20:17:11 OffPeakTime active
09/07/2008 20:17:11 OffPeakTime active
09/07/2008 20:17:11 Setting OFFLINE Status to False
09/07/2008 20:17:11 Setting ROAMING status to False
09/07/2008 20:17:11 Setting DISK FULL status to False
09/07/2008 20:17:43 Profile Updated
09/07/2008 20:17:44 OffPeakTime active
09/07/2008 20:17:44 OffPeakTime active
09/07/2008 20:17:53 OffPeakTime active
09/07/2008 20:18:19 Cancel Job:0, Type:"Sync Job On Profile":
09/07/2008 20:21:10 OffPeakTime active
09/07/2008 20:21:10 OffPeakTime active
09/07/2008 20:21:10 Setting OFFLINE Status to False
09/07/2008 20:21:10 Setting ROAMING status to False
09/07/2008 20:21:10 Setting DISK FULL status to False
09/07/2008 20:51:07 OffPeakTime active
09/07/2008 20:51:07 OffPeakTime active
09/07/2008 20:51:07 Setting OFFLINE Status to False
09/07/2008 20:51:08 Setting ROAMING status to False
09/07/2008 20:51:08 Setting DISK FULL status to False
P.S.
i have another customer with an exchange 2003 server, when i tested the MfE to there it worked fine.
please any help would be appritiated, i pretty much hit a brick wall with this problem.
TYIA
Jerry.

hi i have exatly the same problem...a stuk problem i'm very disappointed with nokia business support for mail for exchange.
Missing Protocol Version Header. Reverting to EAS 2.0
KerrError
i tryed ALL sort of setting in mfe, but the real thing is that an iphone 4 and my old sumsung are ok with same account in minutes....so is not a exchange server wrong setting...
exchnage 2007 sp1 patched
no problem with iphone 4 same identical account and server (1 minute to set it and to see email) no request of ssl or not ssl, the autoredirect to owa internal default site is trasparent to the client....
no problem with my samsung shg-i780 win mobile 6.1
NO sync with my new E5 ....
if i login to same OWA server from nokia web browser, i access with my user but only in LIGHT owa and not FULL owa: i can't change it in the login page but after that i see without problems my mailbox.Not in MFE.....
in the iphone 4 or windows mobile 6 i try same public server like this :
myowa.mybusiness.com and also in browser i can access to it in FULL mode.
in the nokia NO i can't , i can access only in web with myowa.mybusiness.com/OWA , the http autoredirect to local deafault owa site seems that it's not ok in the nokia web and mfe.
i have many loop login screen for password in nokia in the mfe but the password is OK.
by

Mail for Exchange with error "Body Fetch Message T...

Hi,
I am just got the Nokia E71, and had installed the Mail for Exchange version 2.0.5(5), and had set all the required configuration (Exchange Server Name, UserName, Passowrd, Domain). But when I do the SYNC, it got the "System Error" from the log, and I check on the "admin_log1.txt", it show that "Body Fetch Message Too Large" error.
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I also check all the Exchange configuration setting with using the Windows Mobile PDA phone to do the SYNC with our company Exchange server, it work fine with all the given configuration.
Please help.
Thank You very Much.

Is Mail for exchange working after the update? I am able to setup my company email, but mails are not getting downloaded. I tried entering a wrong password for my company email (after deleting my profile), just to check if mfe is able to connect properly with my company email server. It is able to identify that the email password i entered was incorrect. Also when I enter the correct password, setup finishes successfully. But its not retrieving any emails. I am sure of the settings, since the same settings were working earlier. Only thing i am doubtful about is the port number. Port number by default comes as 443. Does it need to change? Is MFE working for anyone? My company email is ************@hcl.com. Can you pls suggest?

E71 Mail for Exchange System Error, try again late...

Hi,
Please Help!
I installed MfE 2.7 on my E71, but whenever I try to sync my email and calender, I get a system error.
It begins to sync the email but after that it doesn't sync the calender and I get the system error. Also each time it tries to sync emails, it retrieves all the mail each time.
If I sync only the calender, it retrieves all the items and I get a system error. I've pasted the admin log below.
27/10/2008 10:17:42 start Email sync
27/10/2008 10:17:53 sync died (11), collection=Email activity=handling commands from server
27/10/2008 10:22:36 PING Command Requested
27/10/2008 10:22:42 start Email sync
27/10/2008 10:23:01 sync died (47), collection=Email activity=handling commands from server
Does anyone know how to solve this?

OK - like many on the copius web discussions on this Nokia E71 model/MfE topic I have been getting terminally frustrated with an otherwise great phone.
A trawl through the websites gave me lots of things to try, but most didn't work.
Our large corporate IT dept also were left scratching their heads, and resorted to a full reset, which cured the problem briefly, but as with others' experience it soon returned (also having to fully reconfig is a pain in the proverbial). Things suggested on the discussion sites like disabling Tasks synch, or Secure Connection didn't have any effect.
The fact that most others with the same phone on our system hadn't experienced the problem seemed to hint at it not being a server issue, but something more localised. The apparent fact that 'Emails' did synch OK, but that the process hung on 'Calendar' synch suggested it was a Calendar issue
One post mentioned issues with no-finish-date recurring appointments in Calendar, so I investigated these. I found that one or two had no end date, so I gave these items one.
But interestingly, I also found a high proportion of appointments that had been created last year (09) had end dates like 'Wed 31/03/00' when clearly 'Wed 31/03/10' was intended - was this an odd default in Calendar, or just careless typing? The consequences were that Calendar was possibly wrestling with numerous recurring appts with either 100-year durations, or possibly just hanging on the date confusion - is '00' before or after '10'?.
Therefore, as a precaution, I checked all my recurring appts like this (the procedure may vary according to your browser):-
- In Calendar, open each recurring appt in turn;
- Open the series, not just the individual appointment;
- Check 'Recurrence';
- Check that an 'End By' date is there, and that it is not '00';
- Click OK;
- Click OK again if warned about exceptions;
- Cick 'Save & Close'.
Do this to absolutely all recurring appointments in your Calendar.
Then do a full resynch (Menu/MfE/Synch Mode/Full Resynch etc).
I didn't hold much hope of any effect, but Lo!, it did work, and now Emails, Contacts, Tasks, and Calendar all synch fine so far, using Menu/MfE/Mail for Exchange/Options/Synchronise.
I hope this works for others...let me know if it does.

Help please Mail for Exchange 2.5.5 - 6124 - Excha...

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