Help please - my adobe reader stpped working

Does anybody know how to solve this problem - I'm paying for the service and I'm ticked as i have a deadline! Also, I'm not a computer techie type.

There seems to be a bit of confusion. You mentioned two different products (ExportPDF is an online service and Adobe Reader is a desktop application).
The mentioned error message is displayed when the desktop application crashes from some reason. This contradicts your point that you are opening the document online.
If Reader crashes when opening the document within the browser, a different error message would have been displayed stating that the plugin has crashed.
Also, ExportPDF is not supposed to be a viewer, it is a service to convert PDF to Office formats.
Hence for better clarification, I need a bit more information.
What file format are you talking about? Is it PDF or some other format?
How are you viewing the document? Using browser or desktop application? If browser, which browser?
Could you provide the link of the document you are viewing?
Does this happens for all the documents or some specific ones?
What happens when you open Reader without any document?

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