Help please, my iTunes store app is not opening expet at morning , and afternoon I can't access it neither on my iPad nor on my pc
Well I have bought my iPad two weeks ago and my iTunes used to open on my pc and iPad, but in the last four days it never opens except at morning when I wake up, what's wrong, please help.
If a reset doesn't work, try and force iPad into Recovery Mode:
1. Turn off iPad. Press and hold the Sleep/Wake button for a few seconds until the red slider appears, slide to turn off.
2. Connect USB cable to computer
3. Press and hold the Home button down and connect the docking end of cable to iPad
4. Continue holding the Home button until you see the "Connect To iTune" screen
5. Release the Home button
6. Open iTune (make sure you have the newest version of iTune)
7. You should see "iTunes has detected an iPad in recovery mode"
8. Use iTune to restore iPad
Note: You need to be patient and repeat the above many times to recover your iPad
Similar Messages
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Hi there SarahSinisi,
You may want to try force closing all open apps and resetting the device as an initial troubleshooting step. Take a look at the articles below for more information.
iOS: Force an app to close
http://support.apple.com/kb/ht5137
iPhone, iPad, iPod touch: Turning off and on (restarting) and resetting
http://support.apple.com/kb/ht1430
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Hi usie65,
Thanks for visiting Apple Support Communities.
If you're not able to connect to the iTunes Store or iBookstore, I'd suggest the troubleshooting steps in this article first:
Can't connect to the iTunes Store
http://support.apple.com/kb/ts1368
If the steps in this article don't fix it, you may want to try the steps in our iPhone troubleshooting assistant:
http://www.apple.com/support/iphone/assistant/phone/
All the best,
Jeremy -
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Hi,
Bootup holding CMD+r, or the Option/alt key to boot from the Restore partition & use Disk Utility from there to Repair the Disk, then Repair Permissions.
If after reboot that doesn't help...
Open Console in Applications>Utilities & see if there are any clues or repeating messages when this happens. -
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Thank you for your reply. After a lot of fruitless searches, I hit on a page that offered the same wisdom you did. I feel like rather a fool for not knowing that. Grr. I really appreciate your answer, and that you didn't end it with "dummy." Cheers to you. Hope someone does something kind for you today.
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Hi, I have a MacBook Pro 13" laptop with Mac OSX Version 10.6.8 Processor 2.26GHz Intel Core 2 Duo. Memory 2GB 1067 MHz DDR3. After looking at the recomended steps to take prior to downloading Lion I now discovered the App Store.app application will not open. All i continue to get is "App Store.app quit unexpectedly. Click Report to open the application again". It contains a very long list of wording I am not familar with in the Problem details and system configuration. See below. I do hope in doing this I have not broken any rules with regards to the amount of wording we are permitted to use. Thank you in advance. Regards Don.
Process: App Store [968]
Path: /Applications/App Store.app/Contents/MacOS/App Store
Identifier: com.apple.appstore
Version: 1.0.2 (63.1)
Build Info: Firenze-630100~1
Code Type: X86-64 (Native)
Parent Process: launchd [100]
Date/Time: 2011-07-21 16:09:55.103 +1000
OS Version: Mac OS X 10.6.8 (10K540)
Report Version: 6
Interval Since Last Report: 117649 sec
Crashes Since Last Report: 25
Per-App Interval Since Last Report: 103 sec
Per-App Crashes Since Last Report: 25
Anonymous UUID: A277F52C-F074-4661-9270-19F7F36E205B
Exception Type: EXC_CRASH (SIGABRT)
Exception Codes: 0x0000000000000000, 0x0000000000000000
Crashed Thread: 0 Dispatch queue: com.apple.main-thread
Application Specific Information:
abort() called
*** Terminating app due to uncaught exception 'NSImageCacheException', reason: 'Cannot lock focus on image <NSImage 0x1003aa870 Size={0, 0} Reps=(
)>, because it is size zero.'
*** Call stack at first throw:
0 CoreFoundation 0x00007fff853ef7b4 __exceptionPreprocess + 180
1 libobjc.A.dylib 0x00007fff8456ef03 objc_exception_throw + 45
2 CoreFoundation 0x00007fff853ef5d7 +[NSException raise:format:arguments:] + 103
3 CoreFoundation 0x00007fff853ef564 +[NSException raise:format:] + 148
4 AppKit 0x00007fff807c39cc -[NSImage _lockFocusOnRepresentation:rect:context:hints:flipped:] + 319
5 AppKit 0x00007fff807c3883 __-[NSImage lockFocusWithRect:context:hints:flipped:]_block_invoke_1 + 100
6 AppKit 0x00007fff80757c1d -[NSImage _usingBestRepresentationForRect:context:hints:body:] + 178
7 AppKit 0x00007fff807c3809 -[NSImage lockFocusWithRect:context:hints:flipped:] + 289
8 AppKit 0x00007fff807c36d3 -[NSImage lockFocusFlipped:] + 142
9 App Store 0x000000010001c840 0x0 + 4295084096
10 AppKit 0x00007fff8074c444 -[NSControl drawRect:] + 405
11 AppKit 0x00007fff80744cc5 -[NSView _drawRect:clip:] + 3390
12 AppKit 0x00007fff80743938 -[NSView _recursiveDisplayAllDirtyWithLockFocus:visRect:] + 1325
13 AppKit 0x00007fff80743ca2 -[NSView _recursiveDisplayAllDirtyWithLockFocus:visRect:] + 2199
14 AppKit 0x00007fff80743ca2 -[NSView _recursiveDisplayAllDirtyWithLockFocus:visRect:] + 2199
15 AppKit 0x00007fff80768c5a -[NSToolbarItemViewer _recursiveDisplayAllDirtyWithLockFocus:visRect:] + 301
16 AppKit 0x00007fff80743ca2 -[NSView _recursiveDisplayAllDirtyWithLockFocus:visRect:] + 2199
17 AppKit 0x00007fff80743ca2 -[NSView _recursiveDisplayAllDirtyWithLockFocus:visRect:] + 2199
18 AppKit 0x00007fff80743ca2 -[NSView _recursiveDisplayAllDirtyWithLockFocus:visRect:] + 2199
19 AppKit 0x00007fff8074200a -[NSView _recursiveDisplayRectIfNeededIgnoringOpacity:isVisibleRect:rectIsVisibleRectFor View:topView:] + 767
20 AppKit 0x00007fff80741b2c -[NSThemeFrame _recursiveDisplayRectIfNeededIgnoringOpacity:isVisibleRect:rectIsVisibleRectFor View:topView:] + 254
21 AppKit 0x00007fff8073e3de -[NSView _displayRectIgnoringOpacity:isVisibleRect:rectIsVisibleRectForView:] + 2683
22 AppKit 0x00007fff806b7c0e -[NSView displayIfNeeded] + 969
23 AppKit 0x00007fff80669922 -[NSWindow _setFrameCommon:display:stashSize:] + 1895
24 AppKit 0x00007fff8067fb34 -[NSWindow _reallyDoOrderWindow:relativeTo:findKey:forCounter:force:isModal:] + 787
25 AppKit 0x00007fff8067f7d2 -[NSWindow orderWindow:relativeTo:] + 94
26 AppKit 0x00007fff8064b974 -[NSIBObjectData nibInstantiateWithOwner:topLevelObjects:] + 1726
27 AppKit 0x00007fff80649a91 loadNib + 226
28 AppKit 0x00007fff806491a4 +[NSBundle(NSNibLoading) _loadNibFile:nameTable:withZone:ownerBundle:] + 763
29 AppKit 0x00007fff80648dd9 +[NSBundle(NSNibLoading) loadNibNamed:owner:] + 326
30 AppKit 0x00007fff8064635b NSApplicationMain + 279
31 App Store 0x00000001000013f4 0x0 + 4294972404
Thread 0 Crashed: Dispatch queue: com.apple.main-thread
0 libSystem.B.dylib 0x00007fff82e360b6 __kill + 10
1 libSystem.B.dylib 0x00007fff82ed69f6 abort + 83
2 libstdc++.6.dylib 0x00007fff823a85d2 __tcf_0 + 0
3 libobjc.A.dylib 0x00007fff84572b39 _objc_terminate + 100
4 libstdc++.6.dylib 0x00007fff823a6ae1 __cxxabiv1::__terminate(void (*)()) + 11
5 libstdc++.6.dylib 0x00007fff823a6b16 __cxxabiv1::__unexpected(void (*)()) + 0
6 libstdc++.6.dylib 0x00007fff823a6bfc __gxx_exception_cleanup(_Unwind_Reason_Code, _Unwind_Exception*) + 0
7 libobjc.A.dylib 0x00007fff8456efa2 object_getIvar + 0
8 com.apple.CoreFoundation 0x00007fff85447969 -[NSException raise] + 9
9 com.apple.AppKit 0x00007fff80669be4 -[NSWindow _setFrameCommon:display:stashSize:] + 2601
10 com.apple.AppKit 0x00007fff8067fb34 -[NSWindow _reallyDoOrderWindow:relativeTo:findKey:forCounter:force:isModal:] + 787
11 com.apple.AppKit 0x00007fff8067f7d2 -[NSWindow orderWindow:relativeTo:] + 94
12 com.apple.AppKit 0x00007fff8064b974 -[NSIBObjectData nibInstantiateWithOwner:topLevelObjects:] + 1726
13 com.apple.AppKit 0x00007fff80649a91 loadNib + 226
14 com.apple.AppKit 0x00007fff806491a4 +[NSBundle(NSNibLoading) _loadNibFile:nameTable:withZone:ownerBundle:] + 763
15 com.apple.AppKit 0x00007fff80648dd9 +[NSBundle(NSNibLoading) loadNibNamed:owner:] + 326
16 com.apple.AppKit 0x00007fff8064635b NSApplicationMain + 279
17 com.apple.appstore 0x00000001000013f4 0x100000000 + 5108
Thread 1: Dispatch queue: com.apple.libdispatch-manager
0 libSystem.B.dylib 0x00007fff82e00c0a kevent + 10
1 libSystem.B.dylib 0x00007fff82e02add _dispatch_mgr_invoke + 154
2 libSystem.B.dylib 0x00007fff82e027b4 _dispatch_queue_invoke + 185
3 libSystem.B.dylib 0x00007fff82e022de _dispatch_worker_thread2 + 252
4 libSystem.B.dylib 0x00007fff82e01c08 _pthread_wqthread + 353
5 libSystem.B.dylib 0x00007fff82e01aa5 start_wqthread + 13
Thread 2:
0 libSystem.B.dylib 0x00007fff82e01a2a __workq_kernreturn + 10
1 libSystem.B.dylib 0x00007fff82e01e3c _pthread_wqthread + 917
2 libSystem.B.dylib 0x00007fff82e01aa5 start_wqthread + 13
Thread 3: WebCore: LocalStorage
0 libSystem.B.dylib 0x00007fff82e22a6a __semwait_signal + 10
1 libSystem.B.dylib 0x00007fff82e26881 _pthread_cond_wait + 1286
2 com.apple.JavaScriptCore 0x00007fff82b9c690 ***::ThreadCondition::timedWait(***::Mutex&, double) + 64
3 com.apple.WebCore 0x00007fff87f874c1 WebCore::LocalStorageThread::threadEntryPoint() + 177
4 libSystem.B.dylib 0x00007fff82e20fd6 _pthread_start + 331
5 libSystem.B.dylib 0x00007fff82e20e89 thread_start + 13
Thread 4:
0 libSystem.B.dylib 0x00007fff82e01a2a __workq_kernreturn + 10
1 libSystem.B.dylib 0x00007fff82e01e3c _pthread_wqthread + 917
2 libSystem.B.dylib 0x00007fff82e01aa5 start_wqthread + 13
Thread 0 crashed with X86 Thread State (64-bit):
rax: 0x0000000000000000 rbx: 0x00007fff707472f8 rcx: 0x00007fff5fbff358 rdx: 0x0000000000000000
rdi: 0x00000000000003c8 rsi: 0x0000000000000006 rbp: 0x00007fff5fbff370 rsp: 0x00007fff5fbff358
r8: 0x00007fff7074aa60 r9: 0x0000000000000063 r10: 0x00007fff82e320fa r11: 0x0000000000000206
r12: 0x00007fff85474b09 r13: 0x0000000000000000 r14: 0x0000000000000000 r15: 0x0000000000000001
rip: 0x00007fff82e360b6 rfl: 0x0000000000000206 cr2: 0x00007fff705bdfd0
Binary Images:
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0x100065000 - 0x10018eff7 com.apple.CommerceKit 1.0 (60.8) <F3B830C2-00E3-FE72-2D65-FDC943EC65EF> /System/Library/PrivateFrameworks/CommerceKit.framework/Versions/A/CommerceKit
0x7fff5fc00000 - 0x7fff5fc3bdef dyld 132.1 (???) <B536F2F1-9DF1-3B6C-1C2C-9075EA219A06> /usr/lib/dyld
0x7fff8010e000 - 0x7fff8018cff7 com.apple.CoreText 151.10 (???) <54961997-55D8-DC0F-2634-674E452D5A8E> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ CoreText.framework/Versions/A/CoreText
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Model: MacBookPro5,5, BootROM MBP55.00AC.B03, 2 processors, Intel Core 2 Duo, 2.26 GHz, 2 GB, SMC 1.47f2
Graphics: NVIDIA GeForce 9400M, NVIDIA GeForce 9400M, PCI, 256 MB
Memory Module: global_name
AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x8D), Broadcom BCM43xx 1.0 (5.10.131.42.4)
Bluetooth: Version 2.4.5f3, 2 service, 12 devices, 1 incoming serial ports
Network Service: ZTEUSBDIAGPort, PPP (PPPSerial), ppp0
Serial ATA Device: FUJITSU MJA2160BH FFS G1, 149.05 GB
Serial ATA Device: MATSHITADVD-R UJ-868
USB Device: ZTE CDMA Technologies MSM, 0x19d2, 0x0031, 0x24100000 / 3
USB Device: Built-in iSight, 0x05ac (Apple Inc.), 0x8507, 0x24400000 / 2
USB Device: Internal Memory Card Reader, 0x05ac (Apple Inc.), 0x8403, 0x26500000 / 2
USB Device: BRCM2046 Hub, 0x0a5c (Broadcom Corp.), 0x4500, 0x06100000 / 2
USB Device: Bluetooth USB Host Controller, 0x05ac (Apple Inc.), 0x8213, 0x06110000 / 3
USB Device: Apple Internal Keyboard / Trackpad, 0x05ac (Apple Inc.), 0x0236, 0x04600000 / 3
USB Device: IR Receiver, 0x05ac (Apple Inc.), 0x8242, 0x04500000 / 2Hi danadixon77, thank you for your reply. I followed your instructions and put that file in the trash basket, Restarted "Is thaat the same as Reboot" the computer and am still getting the same appstore quit etc as before. Should I empty the trash basket or put back that file?
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I Have an iPad mini operating on 7.1.2 iOS. My App Store icon as well as my iTunes Store icon are missing from my home scree. They are still listed under my settings, but I can't access them unless it's through an app that already exists. Where can I go to reinstall these? I use the same Apple ID on my iPhone 5c as well and they are on the iPhone, but I don't know how or why they just disappeared from my iPad and want to know how to get them back without having to reset my iPad and lose what I have on it. Thanks, Karla
Thanks so much! My grandaughters played games on the iPad over Xmas and one of their moms said shed restricted their access! Guess they forgot to enable again. Thank you again! Karla
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I have the 5s and for some reason my iTunes store won't open. can anyone help me before taking it in to get checked? thanks..
Reboot your 5S. It's just 5 minutes to make iTunes Store work again.
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