Help please! My skype just got hacked

Every contact in my list just rec'd a "hi" or "Hiya" meassage from me. I didn't send

I suggest that you run a full antivirus scan using a fully updated antivirus software, then change your account password afterwards.
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    HELP! MY ACCOUNT GOT HACKED! PLEASE IF A APPLE WORKER IS READING THIS I NEED HELP ASAP! PLEASE PLEASE! I HAVE THE MOST IMPORTANT PHOTOS OF MUMUM WHO PASSED LAST YEAR BACKED UP! PLEASE PLEASE PLEASE! MY EMAIL WAS [email protected] and now its all gone-- pleaseeeeeee! someone has got to be there!

    You need to contact Apple's Account Security team. To do this, click here and pick a method; if that page doesn't list one for your country or you're unable to call, fill out and submit this form.
    (112448)

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    I need to contact live chat or something. I have the 2-step security on my Gmail account and they hacked into it and changed my other skype password, and I'm afraid they'll scam people, as I use skype for online gaming services.
    PLEASE HELP!

    Hi, KevinSlater213, and welcome to the Community,
    Here is a link to the instruction on how to contact Skype Customer Service via their secure portal: Contact Customer Service   As you know you wish to contact Customer Service, skip past Step 2 of the instruction and proceed to Step 3, Continue Support Request.  Also, no need to check the Community as indicated in Step 4 - you just have!
    Go to the Support request page.
    Select the topic you need help with and the problem you’re experiencing. Some information that might help with your problem is displayed.
    If you still feel that the information doesn’t help, click the Continue support request button at the bottom of the screen.
    Select your contact method. We recommend that you check our Skype Community first.
    If you chose email, enter your details, describe your problem, and then click Send support request. We'll get back to you as soon as we can.
    We don’t currently provide telephone support.
    Kind regards,
    Elaine
    Was your question answered? Please click on the Accept as a Solution link so everyone can quickly find what works! Like a post or want to say, "Thank You" - ?? Click on the Kudos button!
    Trustworthy information: Brian Krebs: 3 Basic Rules for Online Safety and Consumer Reports: Guide to Internet Security Online Safety Tip: Change your passwords often!

  • Help, please!  I've Been Hacked!  Firewall & Admin permissions changed?

    Running on 10.4
    MacBook Pro
    You guys have been great, and I tried to read as many threads as I could to solve the problem on my own, but I'm in way too over my head. Okay, I'm going to struggle through explaining this as best I can and just list the "highlights" of what has been going on. More details are below.
    Several events occurred simultaneously, and I'm not sure which did what damage.
    Scanned my machine with ClamXav. Trojan was found. I deleted the Trojan.
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    Here is a more detailed account of what happened. I know it's long, but I'm trying to answer any questions you guys might have.
    Two nights ago, I scanned my machine using Clam. It was the first time I had run the scan, and it found a Trojan in the form of an mp3. I located the file in Finder so that I would know where it was located to delete it, clicked on info, and iTunes opened, which I had not planned on because I had only selected info. I immediately force quit iTunes and deleted the file. I was never prompted for my password, so *was the virus executed*? I have since run Clam several times, and there are no infected files.
    Next thing: I downloaded a script which I'm 99% sure was malicious. I'm not a techie, and I know this was incredibly stupid given my lack of knowledge. After opening it, I saw that it was all in a different language (Portuguese, I think?), and immediately closed and deleted. Then my machine started running hard... I checked activity monitor, and things were going crazy. I immediately disconnected from Airport. I don't remember exactly what the numbers were, but there were a lot of page ins/page outs and data being read/written. (I don't even know what those mean exactly, but I check Activity Monitor fairly frequently to look at memory and see what programs are taking up space.) But I was also doing a scan with Clam and I had about 14 tabs open in Safari, so I'm not certain if the activity was correlated to the scan or to the script or to having so many things open and going at once.
    I checked my firewall, and it was off. I hadn't looked at it in a few months, but I'm fairly certain I had it activated. Remote access, FTP, etc. - basically all sharing options were enabled. I disabled everything and started the Firewall. I looked at the logs (even though I don't really know how to read them) and saved several of them which I would be glad to post here. One I saved was the Secure Log - I tried to look at any new activity today, and I got the message "You do not have permission to read this log file". What's strange is that my Firewall has logs dated for preceding days and months... but the Firewall was not activated when I initially checked it.?? That doesn't make a lot of sense to me.
    I created a Master Password (alphanumeric 17 characters) in File Vault, but I did not turn on Fire Vault... I'm not sure if this changed any settings and has to do with why I can't read certain log files.? To my knowledge, I'm still the admin.? How do I tell if that has been changed? I ran Disk Utility, and it changed a few permissions, fwiw, but I still don't have access to particular logs.
    I have Little Snitch running, and it hasn't shown anything abnormal. I looked at my DNS, and it's the same as what it always has been. I'll be glad to post the logs I have, but I don't know what's pertinent and what isn't. Here's a Big Problem: I don't have my installation disk. I know I will probably be advised to wipe everything and reload, but the disk is 500+ miles away tucked in a storage facility. This is killing me. I've been reading everything I can on this forum (you guys are awesome, btw), and was going to try to muddle through this on my own, but I'm way over my head. How can I reinstall if I don't have the installation disks? Or maybe I'm being paranoid and someone didn't get in to my system? Any help would be appreciated.

    If this helps, this is my Firewall plist. The plist was created on the day and around the time of all this happening. If everything is enabled to be editable, does that mean that they could have rewritten the codes after I locked everything down?
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    <dict>
    <key>allports</key>
    <array/>
    <key>alludpports</key>
    <array/>
    <key>firewall</key>
    <dict>
    <key>Apple Remote Desktop</key>
    <dict>
    <key>editable</key>
    <integer>0</integer>
    <key>enable</key>
    <integer>0</integer>
    <key>port</key>
    <array>
    <string>3283</string>
    <string>5900</string>
    </array>
    <key>row</key>
    <integer>5</integer>
    <key>udpport</key>
    <array>
    <string>3283</string>
    <string>5900</string>
    </array>
    </dict>
    <key>FTP Access</key>
    <dict>
    <key>editable</key>
    <integer>0</integer>
    <key>enable</key>
    <integer>0</integer>
    <key>port</key>
    <array>
    <string>21</string>
    </array>
    <key>row</key>
    <integer>4</integer>
    </dict>
    <key>Network Time</key>
    <dict>
    <key>editable</key>
    <integer>1</integer>
    <key>enable</key>
    <integer>0</integer>
    <key>row</key>
    <integer>11</integer>
    <key>udpport</key>
    <array>
    <string>123</string>
    </array>
    </dict>
    <key>Personal File Sharing</key>
    <dict>
    <key>editable</key>
    <integer>0</integer>
    <key>enable</key>
    <integer>0</integer>
    <key>port</key>
    <array>
    <string>548</string>
    <string>427</string>
    </array>
    <key>row</key>
    <integer>0</integer>
    </dict>
    <key>Personal Web Sharing</key>
    <dict>
    <key>editable</key>
    <integer>0</integer>
    <key>enable</key>
    <integer>0</integer>
    <key>port</key>
    <array>
    <string>80</string>
    <string>427</string>
    <string>443</string>
    </array>
    <key>row</key>
    <integer>2</integer>
    </dict>
    <key>Printer Sharing</key>
    <dict>
    <key>editable</key>
    <integer>0</integer>
    <key>enable</key>
    <integer>0</integer>
    <key>port</key>
    <array>
    <string>631</string>
    <string>515</string>
    </array>
    <key>row</key>
    <integer>7</integer>
    </dict>
    <key>Remote Apple Events</key>
    <dict>
    <key>editable</key>
    <integer>0</integer>
    <key>enable</key>
    <integer>0</integer>
    <key>port</key>
    <array>
    <string>3031</string>
    </array>
    <key>row</key>
    <integer>6</integer>
    </dict>
    <key>Remote Login - SSH</key>
    <dict>
    <key>editable</key>
    <integer>0</integer>
    <key>enable</key>
    <integer>0</integer>
    <key>port</key>
    <array>
    <string>22</string>
    </array>
    <key>row</key>
    <integer>3</integer>
    </dict>
    <key>Samba Sharing</key>
    <dict>
    <key>editable</key>
    <integer>0</integer>
    <key>enable</key>
    <integer>0</integer>
    <key>port</key>
    <array>
    <string>139</string>
    </array>
    <key>row</key>
    <integer>1</integer>
    <key>udpport</key>
    <array>
    <string>137</string>
    <string>138</string>
    </array>
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    <dict>
    <key>editable</key>
    <integer>1</integer>
    <key>enable</key>
    <integer>0</integer>
    <key>port</key>
    <array>
    <string>5297</string>
    <string>5298</string>
    </array>
    <key>row</key>
    <integer>8</integer>
    </dict>
    <key>iPhoto Rendezvous Sharing</key>
    <dict>
    <key>editable</key>
    <integer>1</integer>
    <key>enable</key>
    <integer>0</integer>
    <key>port</key>
    <array>
    <string>8770</string>
    </array>
    <key>row</key>
    <integer>10</integer>
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    <key>iTunes Music Sharing</key>
    <dict>
    <key>editable</key>
    <integer>1</integer>
    <key>enable</key>
    <integer>0</integer>
    <key>port</key>
    <array>
    <string>3689</string>
    </array>
    <key>row</key>
    <integer>9</integer>
    </dict>
    </dict>
    <key>loggingenabled</key>
    <integer>1</integer>
    <key>state</key>
    <true/>
    <key>stealthenabled</key>
    <integer>1</integer>
    <key>udpenabled</key>
    <integer>1</integer>
    </dict>
    </plist>

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    comme il y a un dossier
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    puis lancez la recherche.
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