HELP PLEASE - No Smiley
Hey there,
Usually I am pretty good at fixing little problems, but this one is a toughy and I have no idea what to do.
When I receive a BBM my phone vibrates and it flashes red (as it is supposed to) however, there is no smily face letting me know I have a new message or have a message unreceived. Therefore, when my phone is on lock, I have no idea if I have a BBM or not, and I have no idea how many I have.
I have tried resetting my settings to the default, tried deleting a few new apps that I have downloaded, tried doing a hard reset by removing the battery while the phone is on. I have played around with different themes and firewall settings and nothing I do seems to bring the smiley notifiers back.
When I receive an SMS-Text or an Email, the yellow message notifier appears with the red star beside it. However the smiley does not appear when I receive BBM's.
Please let me know if there is anything I can do to get this back to normal. Another forum suggested backing up my phone, wiping it entirely clean, re-downloading the software and apps and then see if it works. I'd like to hope this is a last last resort.
Also, If i open up my Messages folder (the general one that shows all messages), on the top of the screen I can see the smiley face with the red star when it is a new message, and by itself when I have seen the message. But for some reason I can't see this smiley at the tope of my home screen. It updates and erases properly in the Messages folder, but is missing at the top of my home screen.
Thanks alot,
Jason
First, I would make sure your device has the most up to date software. Follow the instructions (exactly) in the first post of the thread below to update to the latest:
http://www.blackberryforums.com/general-8300-series-discussion-curve/217551-latest-os-8330-5-0-0-724...
Then after that's done, go to www.blackberry.com/messenger with your BB's browser and download the latest version of BBM.
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