Help Please: Unable to download images in e-mail

Hi,
I am a new Blackberry user and I recently purchased a new Blackberry 8900 on T-mobile (USA). I am having a number of issues with e-mail. I am using a Blackberry Enterprise Server to connect to my personal e-mail which is hosted by the third party Microsoft Exchange hosting company.
Basically, I am able to receive e-mails but even though I have the settings set to "Yes" for both HTML E-mail and Download Images Automatically, when I open HTML e-mails, no images are displayed. To make matters even worse, when I open the menu and select "Get Images", they STILL do not download, even though I see the "arrow" icon on the top right corner. I have no idea why this is happening. I have tried rebooting and I have called T-mobile Tech Support, which is useless. They just tell me to reinstall the phone's software, which I don't think will help.
I am also have one other more minor issue. When my device first synched with my Exchange Accountallmye-mail came across but only the headers were downloaded.This is not an issue for any new messages I receive, just for the ones that were synched initially.The auto more feature was and is still turned on.
PLEASE HELP... I am desperate to solve these issues, or I think I am going to return the phone and just go back to my T-mobile Dash, which had none of these issues, despite it's shortcomings.
Thanks,
Matt.

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