Help Please: Unable to Import or Burn CDs with iTunes
Hello,
At some point over the last few updates I seem to have lost the ability to import or burn CDs with iTunes. I've done so many times in the past with no problem however when I attempt to do so now my entire PC restarts or in a few cases gives me the generic Windows "iTunes needs to close" error.
So far I've made sure my PC is not overheating. I've ruled out spyware or viruses using AVG and CCleaner. I've swapped out power supplies only to have the problem continue. I am able to listen to music and/or burn CDs and DVDs in both of my drives using other applications with no problem. I've tried fresh, clean installs of iTunes all the way back to 8.02 with no success. I've even gone as far as to completely reformat Windows only to have this problem continue.
Any help or suggestions would be most welcome. I will be glad to provide any requested information, thank you.
Message was edited by: Simbelmyne
What good is buying your music through itunes if you can't burn a cd and/or back it up? Why isn't this issued solved - I can't burn a cd. I have missing registry files and warning that says to reinstall which I've tried unsuccessfully. Hopefully they'll find a fix before I lose my 500 songs I've purchased...does anyone back up on a external hard drive - any suggestions? Thanks
Similar Messages
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Computer freezes when trying to burn cds with itunes
I don't know if this would help other people with issues related to burning cds with itunes but here it goes:
My computer running Windows XP SP2 and itunes 7.6.1.9 suddently stopped burning cds via itunes about a couple of versions ago. Burning would start correctly, however the operation never completed successfully, in fact, the computer would completly freeze before getting too far. The computer had to be hard booted, meaning I had to hold the power button to kill it. The only solution that I've come up with that effectively corrects this problem is as follows:
Close itunes
Go to Start > Control Panel > Administrative Tools > Services
Look for IMAPI CD-Burning COM Service and open it (double-click it):
If not started, start it by clicking the Start button
Select Startup Type as Automatic
Go to Recovery tab and set first, second and subsequent failures to Restart the Service
Click Apply and then Ok to close window
Look for iPod Service and open it:
If not started, start it by clicking the Start button
Select Startup Type as Automatic
Click Apply and then Ok to close window
Restart itunes, try burning a cd from a playlist in itunes. There is no guarantee that this will solve your issue, but it is worth a shot, it has worked for me so far.Hi Toonz,
My CD Diagnostics....
Microsoft Windows XP Home Edition Service Pack 2 (Build 2600)
Hewlett-Packard Presario V2000 (PP985PA#ABG)
iTunes 6.0.2.23
CD Driver 2.0.4.3
CD Driver DLL 2.0.3.2
LowerFilters: PxHelp20 (2.0.0.0),
UpperFilters: GEARAspiWDM (2.0.4.3),
Video Driver: Intel(R) 82852/82855 GM/GME Graphics Controller\Intel(R) 82852/55 GM/GME Controller
IDE\DiskST94019A_______________________________3.09___, Bus Type ATA, Bus Address [0,0]
IDE\CdRomHL-DT-STDVD-RW_GWA-4080N_______________0C09___, Bus Type ATA, Bus Address [0,0]
If you have multiple drives on the same IDE or SCSI bus, these drives may interfere with each other.
Some computers need an update to the ATA or IDE bus driver, or Intel chipset. If iTunes has problems recognizing CDs or hanging or crashing while importing or burning CDs, check the support site for the manufacturer of your computer or motherboard.
Current user is administrator.
D: HL-DT-ST DVD-RW GWA-4080N, Rev 0C09
Audio CD in drive.
Found 16 songs on CD, playing time 55:24 on Audio CD.
Track 1, start time 00:02:00
Track 2, start time 03:22:62
Track 3, start time 07:24:45
Track 4, start time 10:48:10
Track 5, start time 15:09:25
Track 6, start time 15:38:00
Track 7, start time 18:13:72
Track 8, start time 24:20:60
Track 9, start time 26:28:05
Track 10, start time 31:11:25
Track 11, start time 34:39:65
Track 12, start time 36:13:22
Track 13, start time 38:48:47
Track 14, start time 43:30:57
Track 15, start time 48:22:65
Track 16, start time 50:48:10
Audio CD reading succeeded.
Get drive speed succeeded.
The drive CDR speeds are: 4 10 16 24.
The drive CDRW speeds are: 4.
The drive DVDR speeds are: 4.
The drive DVDRW speeds are: 4. -
Burning cds with itunes and Windows Vista
It seems like my problems with itunes are never ending on my HP laptop with Windows Vista. Originally, itunes screwed up my disc drive, but then I downloaded the 64 bit version of it and that turned out ok. However, whenever I started itunes it says it wasn't downloaded properly and I won't be able to import or burn cds. I've downloaded it before multiple times to see if that message would go away when I started it up, but it didn't. That was fine for a while because I never burn cds but today I wanted to and it wouldn't work. It would say Disc Recording not found. So, I thought I should upgrade to the new itunes 8.1 but I was afraid to because it might screw up the disc drive again. And of course, it did. I even downloaded the 64 bit version. So I guess my question is, how can I install the 64 bit version without that error message and be able to burn cds?
paul's onto it.
if you run your DVD/CD diagnostics (in itunes "help > DVD/CD diagnostics", select DVD/CD diagnostics) and you see a 2380 error showing up down near the bottom of the diagnostics (you may need to scroll down a bit), try reinstalling the 64-bit version of the GEAR drivers iTunes uses for importing and burning.
here's a link through to the GEAR drivers. note that there are two different versions of the 64-bit drivers. be sure to get the one that matches your hardware:
GEAR drivers -
Error 4000 burning CDs with iTunes 7.1
iTunes checks the disc, then burns 3-4 songs, then cancels the CD burn wasting yet another disc. Also, I cannot backup my purchased songs with the backup feature. I get the same error 4000 when attempting to make a backup disc. These problems only began after installing iTunes 7.0. How can these problems be fixed? TIA.
BTW, other CD/DVD burning applications continue to function fine.
Here are the iTunes 7.1 diagnostics results:
Microsoft Windows XP Home Edition Service Pack 2 (Build 2600)
Compaq Presario 061 DQ181A-ABA S6500NX NA410
iTunes 7.1.0.59
CD Driver 2.0.6.1
CD Driver DLL 2.0.6.2
LowerFilters: PxHelp20 (2.0.0.0), AFS2K (3.1.21.0),
UpperFilters: pwd_2k (7.0.0.162), GEARAspiWDM (2.0.6.1),
Current user is an administrator.
Video Display Information:
VIA/S3G UniChrome IGP
Connected Device Information:
DiskDrive, ST3160021A
Could not get bus type for CD, 50. Problem with installation of drive in Windows.
, Bus Address [0,0]
CDROM, HP DVD Writer 300c, Bus Type ATA, Bus Address [0,0]
CDROM, SAMSUNG CD-ROM SC-148C, Bus Type ATA, Bus Address [1,0]
Some computers need an update to the ATA or IDE bus driver, or Intel chipset. If iTunes has problems recognizing CDs or hanging or crashing while importing or burning CDs, check the support site for the manufacturer of your computer or motherboard.
E: HP DVD Writer 300c, Rev 9h04
Audio CD in drive.
Found 14 songs on CD, playing time 56:11 on Audio CD.
Track 1, start time 00:02:00
Track 2, start time 03:26:34
Track 3, start time 07:49:60
Track 4, start time 12:18:51
Track 5, start time 16:56:41
Track 6, start time 19:33:10
Track 7, start time 24:03:41
Track 8, start time 28:36:25
Track 9, start time 32:52:61
Track 10, start time 36:26:19
Track 11, start time 40:53:66
Track 12, start time 44:55:32
Track 13, start time 49:39:37
Track 14, start time 53:09:12
Audio CD reading succeeded.
Get drive speed succeeded.
The drive CDR speeds are: 8 12 16.
The drive CDRW speeds are: 8 12 16 0.
The drive DVDR speeds are: 8.
The drive DVDRW speeds are: 8.
F: SAMSUNG CD-ROM SC-148C, Rev B100
Drive is empty.
The last failed audio CD burn had error code 4000(0x00000fa0). It happened on drive E: HP DVD Writer 300c on CDR media at speed 16X.
Compaq Presario Windows XPSame problems here. I have 2 different computers and tries 2 different CD-Rs and I found out that it has soemthing to do with the new "Protected AAC audio file" format.
Open iTunes, click on music, on the listing side of the screen right click on name, and then click on "kind".
I bet you can't burn anything with the "Protected AAC audio file."
No solutions yet, so just don't buy anything else from iTunes for now. -
i cant burn my music in itunes a error always appears
Hi Micko1965,
Welcome to Apple Support Communities!
What alert message do you see when you try to burn the CD? The article below is a good place to start, it provides general tips and links to other specific troubleshooting articles.
Can't burn a CD in iTunes for Windows
http://support.apple.com/kb/ts1436
Can't burn a CD in iTunes for Windows
Symptoms
Find out what to do if you can't burn an audio CD using iTunes for Windows. Sometimes an audio disc may not burn as expected. Here are some things to check.
Resolution
Update iTunes
Download and install the latest version of iTunes for Windows.
Check for unauthorized songs
iTunes will stop burning a disc if you purchased one or more of the songs in a playlist from the iTunes Store and the songs aren't authorized to play on your computer. This message should appear: "Some of the files can not be burned to an audio CD. Do you still want to burn the remainder of this playlist? For more information on why some files can not be burned, click below."
To find out which songs aren't authorized, play each song in the playlist. Songs that play are authorized. Songs that don't play aren't authorized. You'll be asked to authorize any unauthorized songs.
Make sure your playlist will fit on a single CD
If there are too many songs in a playlist to fit on a single CD, iTunes should ask if you want to burn multiple discs or cancel the burn. This message should appear: "The songs in this playlist will not fit on one Audio CD. Do you want to create multiple Audio CDs with this playlist split across them? This will require more than one blank CD to complete."
If you click the Audio CDs button, the burn will continue and you'll be asked to insert blank CDs until the playlist is completely burned. If you click cancel, the burn will be canceled.
To make the playlist shorter so that it will fit on a single CD, select a song to remove from the playlist and chooseEdit > Clear. Repeat this step until the duration of the playlist is between 60 and 80 minutes. The duration appears at the top of the playlist window. Most CD-R discs can hold 60 to 80 minutes of music.
Check how many times you've burned the playlist
An unchanged playlist that contains songs purchased from the iTunes Store can be burned no more than seven times.
Additional steps and submitting feedback
Go to iTunes Support to get additional troubleshooting suggestions specific to your optical drive configuration or to submit feedback to Apple.
Additional Information
For additional troubleshooting, please see these steps:
Additional troubleshooting tips for burning issues
iTunes for Windows doesn't recognize my audio CDs
-Jason -
Help Please: unable to delete "artist" from "purchased" in iTunes store
In my purchased (in iTunes) category, I am unable to delete the artist from my purchased music category in iTunes store.. When I clicked on the artist it shows me no songs but has a 2 written beside the artist name. Are the songs hidden?
Open your Purchased playlist, and make sure that the View menu is set to "As List" so that you can see everything that is there.
Are you trying to delete the item from your library, or only from that list? If the latter don't bother, because the list is rule-driven and the item will immediately pop back in. If the former, highlight the track(s) you don't want, hold Shift, and hit Delete. -
When I click on itunes, I get a message that says, "the registry settings used by the itune drivers for importing and burning cds and dvds are missing. this can result from installing other cd burning software. Reinstall itunes." I am a really inexperienced computer user. My computer is a windows 7. Would someone please walk me through this or tell me where to find information on how to do this. Thanking in advance, Laurie
Check out this Apple article -> iTunes for Windows: "Registry settings" warning when opening iTunes
The article will walk you through reinstalling iTunes and then checking for or creating device filters. Did it help? Did you run into any problems? -
I got this message whenever i connect my iphone 5 to my computer. Anyone know how to fix this? Not sure if that is the reason that my iphone 5 failed to syn anything? Please help. Thank you so much!!!
if you can't import or burn CDs I am not sure it affects your iPhone syncing but there may be other things missing as well.
To reinstall the itunes download from here and run the installer it should not affect your music. Whenever I see the word should I always think what if? So make a backup copy of your music and content just in case. -
Keep getting error message "The registry settings used by the iTunes drivers for importing and burning CDs ....please reinstall iTunes." I have done this several times but it doesn't help.
Refer to this article:
iTunes for Windows: "Registry settings" warning when opening iTunes
http://support.apple.com/kb/TS3299 -
When I attempt to log on to I tunes I get the following message:
"The registry settings used by the I Tunes drivers for importing and burning CDs and DVDs are missing.
This can happen as a result of installing other CD burning software. Please re-install I Tunes."
To my knowledge no new software has been installed. I have tried un-installing and re-installing I Tunes but I still
get the same message.
Can anyone offer any suggestions? Do I need to download a new driver?
Bill MartinI can get down as far as step 11 but it shows nothing about upper filters and when I type on "If the Upper Filters entry is missing follow these instructions" nothing happens
Do you mean you can't see the instructions on what to do if there is no UpperFilters entry?
If so, here's the relevant instructions for that step:
On the right side of the Registry Editor window, right-click the UpperFilters entry and choose Modify from the shortcut menu.
Right-click the empty white space within the right-hand portion of the Registry Editor window. From the shortcut menu, choose New > Multi-String Value.
Name this new value "UpperFilters" (without the quotes). Then, right-click the newly created UpperFilters entry and choose Modify from the shortcut menu. -
When starting iTunes I continually get an error message " The registry Settings used by the iTunes drivers for importing and burning CDs and DVDs are missing. This can happen as a result of installing other CD burning software. Please reinstall iTunes." I have unistalled and reinstalled iTunes several times and have cleaned up the registry using a 3rd party Windows utility. Any tips on removing this error message for good?
I'd start with the following document, with one modification. At step 12 after typing GEARAspiWDM press the Enter/Return key once prior to clicking OK. (Pressing Return adds a carriage return in the field and is important.)
iTunes for Windows: "Registry settings" warning when opening iTunes -
When opening iTunes, I get the following error message: "The registry setting used by the iTunes drivers for importing an burning CDs and DVDs are missing. This can happen as a result of installing other CD burning software. Please reinstall iTunes."
I have reinstalled iTunes twice and still get the message.
Any clues??
Thank you.I'd start with the following document, with one modification. At step 12 after typing GEARAspiWDM press the Enter/Return key once prior to clicking OK. (Pressing Return adds a carriage return in the field and is important.)
iTunes for Windows: "Registry settings" warning when opening iTunes -
Each time I launch iTunes (latest version) on Windows 7 (w/ latest system updates) I receive the following error msg:
"Warning! The registry settings used by the iTunes drivers for importing and burning CDs and DVDs are missing. This can happen as a result of installing other CD burning software. Please reinstall iTunes."
When I click on "OK" iTunes completes the launch process and the application functions properly. This error msg appears without fail every time I launch the app.
I have reinstalled iTunes four times and continue to receive this message. iTunes is set in the system Control Panel as the default program for all functions that iTunes uses. I never burn CDs or DVDs and have never attempted to do so on this machine. I have had iTunes on this computer since I bought it last November and never had a problem with it until 2 months ago when this message began popping up. I did not notice any action I took that caused this, in terms of creating conflicts.
I hope someone can assist me in finding a way to stop this annoying error! Thanks!
DavidI'd start with the following document, with one modification. At step 12 after typing GEARAspiWDM press the Enter/Return key once prior to clicking OK. (Pressing Return adds a carriage return in the field and is important.)
iTunes for Windows: "Registry settings" warning when opening iTunes -
Itunes 7.4.1.2 - Vista 64 bit - unable to import or burn cd
Hello.
Last night I installed Itunes 7.4 on my vista 64 bit box and kept getting the error that ITunes had installed incorrectly and I would not be able to import or burn cds.
I then tried repairing and uninstalling and reinstalling but to no avail. Then this morning I tried downloading and installing 7.4.1 and am still getting the same error.
The about menu tells me that the cd driver dll is unavailable.
Can anyone please help out?
Cheers,
DavidiTunes is not supported on any of the 64-bit versions of Windows, so you will not be able to get any official assistance from Apple (and they don't provide any technical support in the Discussions anyway; these forums are, with rare exceptions, user-to-user only). You can search the forum for "64-bit" and see what people are suggesting in other threads. One suggestion I've seen is that you need the 64 bit Gear drivers. You can download them from here:
http://www.gearsoftware.com/support/drivers.cfm
Hope that helps. -
ITunes is not installed properly. If you wish to import or burn CDs you need to reinstall iTunes .
I have installed iTunes on my new Windows 8 laptop and I get the "iTunes is not installed properly. If you wish to Import or burn CDs you need to reinstall iTunes."
I have worked with Dell technicians and we have re-installed iTunes numerous times. We modified the Registry by adding the Upper Filters key and we removed the CD player in Device Manager and allowed it to be automatically reinstalled by the computer. All of this failed.
Please help!Hello ,
Thanks for using Apple Support Communities.
I understand you've already uninstalled iTunes previously to troubleshoot this issue but make sure to follow the steps in the following article to remove iTunes and all of its components in the specific order listed.
Removing and reinstalling iTunes and other software components for Windows Vista, Windows 7, or Windows 8
http://support.apple.com/kb/ht1923
If the issue persists, continue troubleshooting with the following article.
iTunes for Windows: Troubleshooting CD issues caused by device filters
http://support.apple.com/kb/TS2372
Take care,
Alex H.
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