Help please with new airport extreme

hello,
my mother is using comcast internet and she wanted to add a wireless router. all the had before i went and got her a ae was the comcast modem with a ethernet wire coming out of it and going right into her laptop. i then installed the software for the router and have it wired up witch was the easy part. now i have the solid green light on the ae and my laptop (macbook pro) and her dell laptop both say we have wireless signal but nether computer can connect to the internet. both computers have full signal and they are even placed next to the ae so its not a long distance problem. what might be wrong here. again the green light is steadly on and the airport says full signal and so does the dell laptop. please help

On the MBP, open Airport Utility, select the Airport Extreme from the left and press the manual select button. Once the Summery screen appears check the last line. If the IP address begins with 169, select the Internet tab from the top of the Airport utility window, and make sure the Connect Using is set to Ethernet and the IPv4 setting is Using DHCP. If those are the settings unplug the power from the modem and make sure all the lights go out (if you have a digital phone package with the cable company the power light may stay on in which case you'll need to remove the batteries from the modem) let that sit for 2 min and then power back on. That should reset the cache of the modem and solve you problem.

Similar Messages

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    Sorry, I am not familiar with this product, so I checked online to pick up some information.  Here I am referring to the information found here:
    http://www.dslreports.com/faq/6096
    I found that your device is mentioned as follows in the intro under Section 1 of this document:
    The BellSouth supplied Westell 2100, 2200 and 6100 models (Models A90-210030-04, B90-220030-04, and B90-610030-06/C90-610030-06, respectively) share many features and functions.
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    Any changes that you want to make regarding DNS settings would need to be made on the Westell device, since it is acting as the main router on your network.
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    This type of thing can be intimidating for users, so you might elect to use the services of someone like the Geek Squad at Best Buy, or a similar service from a local computer firm. Perhaps the Apple store could help as well.
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  • Help with new Airport Extreme

    Hello,
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    thanks for all of the help!!
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  • PROBLEM with new Airport Extreme

    i just bought the new airport extreme and what was supposed to be a simple setup process has taken longer than 10 hours!
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    i have always used my old airport extreme without issues, but because i want to connect the PC as well, i must ditch the airport express in favour for one with LAN ports. hence, the troublesome airport extreme.
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    none of my computers can recognize the new network. (even though i've established one, with passwords and everything)
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    EDIT: DIAGRAM
    1. WHEN IT WORKED:
    INTERNET --> PROVIDER ROUTER --> VOIP ROUTER --> AIRPORT EXPRESS --> MAC 1, MAC 2 (WIRELESS)
    2. WHEN IT DOESN'T WORK:
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    It appears to me that you may possibly have sever conflict issues as well as maybe not having the Network confiqured correctly.
    I have a 3 story OLD VICTORIAN and I am using the Old Airport Extreme Base and have expierianced NO PROBLEMS at all.
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  • Argh! Trying to Replace Linksys with New Airport Extreme...

    Been fighting with this for hours...about ready to take the new Airport Extreme back ...Here's the deal:
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    The trick on the airport extreme is to change the DHCP .. when you change the DHCP it changes the actual IP of the AE..
    So go to the setup and open the dhcp, in the network options and you can select by arrow the first two octets and replace the third.
    I just posted info on this in another post..
    https://discussions.apple.com/thread/5134560?tstart=30
    Does this answer your question, as I am a bit unclear otherwise??
    I have to say I do not like using double NAT.. it is becoming worse and worse as the amount of material on the internet that requires interactive connection increases.. you block so much by doing this.. double NAT is an issue .. not just ignore the warning.
    There is no reason why you need double NAT.. you should have a single flat network. If you need to keep some things isolated from others the correct way to do it is vlan.. but you will need a better router than the old linksys to do it. And possibly a managed switch. Nowadays a managed 24 port gigabit switch is not a bad price at all.

  • How to improve upload speeds with new Airport Extreme?

    Hi!
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    Initially thought that I may have messed-up the set-up but the fact that the wired connection works fine makes me think this is something to do with the Airport settings - a scary thought as I don't really know much about this stuff.
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    ... just a quick note to say that the appears to be resolved after a long telephone call to apple service dept (very patient - very helpful).
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    All-in-all, very happy with it so far.

  • Setup Problems with New AirPort Extreme and Dell Desktop XP with ethernet

    I have a Dell desktop computer at home with a cisco cable modem connected to Comcast. I am trying to setup a new wireless network using new AirPort extreme so that new iPad can use wireless.
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    Hello VL Crew. Welcome to the Apple Discussions!
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  • No Green Light with new AirPort Extreme 802.11n

    Bought new AirPort Extreme 802.11n today. DSL works fine with LINKSYS router but only get blinking Amber light with new APE. I am using 10.3.9 so can not use Utility CD as it requires 10.4. Do I have to upgrade system to 10.4 to get APE to work.

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  • External HD no longer accessible with new Airport Extreme

    Hello all,
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  • Set up DynDNS access through existing network with new Airport Extreme

    Hey everyone!
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    maxyourmacs, Welcome to the discussion area!
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    Yes
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    Probably
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  • Airtunes  with new airport extreme

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  • Need help setting up a network with new Airport Extreme

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    rmunoz274 wrote:
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