Help please with slow internet connection

My broadband speed to my Imac is slow at around 2mbps.
Internet provider is BT Broadband in UK.  They have tested the line and I have 8mbps at the router.  I have confirmed this by interogating the router ADSL Line status. The router also shows that I have a 100mbps ethernet cable connection to the iMac.  However, when I run the BT perforance tester in Safari or Chrome the test result is just 2mbps.
I have tried 2 different routers and have checked the speeds on a macbook pro and sony playstation with the same results.  All tests were done with only one device connected to the router.
Why is it that my devices can only get 2mbps When the router(s) have 8mbps?
I'm running OS X 10.8.2 (12C60) on the 27" iMac with a 2.8GHz Intel Core i7

Problem solved!
It took:-
4 day's of discussing this issue with BT though the usual automated telephone answering palava and talking to at least 4 different support team people, all from/in another country with different understanding, communication and training levels.
Running numerous Line tests
Trying 3 different routers (including having to find the old ones in the shed!)
Checking speeds on an iMac, Macbook Pro, iPad and even a Playstation
Methodically checking the settings of the router detail by detail
Running other speed testers
Changing cables
etc. etc...
I finally realised that whilst my connection speed was 8mbps, BT had set an IP Profile for the line of 2mbps.  This is not alway's obvious when you run their speedtester as that site doesn't alway's show it to you!
Having rung them again and told them of my discovery I now have between 6 & 7mbps and can hopefully watch steaming video without interuption.
An awful and unneccessary experience - Well done BT!

Similar Messages

  • How to install Lion on Mac with slow internet connection.

    My father's Mac mini has a slow internet connection.  I always update it by taking the update packages that I download on my iMac to his machine.  Will I be able to do that with 10.7 (Lion) when it is purchased/downloaded from the Mac App Store?

    It seems that Apple's license terms will allow that across Macs that share the same App Store ID, but I doubt that's the case with you and your father.  Physically the update package for Lion could be moved, but the licensing issues will have to be worked out.  You're not the only person who's concerned with the issue of how to download a 4 GB file for Lion.

  • Download Photoshop CC or Lightroom CC with slow internet connection

    Hi,
    yes, there are some whitespaces with very, very bad internet connection :-(
    My question: is it possible to download the setup files for Photoshop CC or Lightroom CC over my companys network and install it later on my personal PC at home?
    Best regards,
    Wil

    Hi Wil,
    You can download the .exe files for Photoshop and Lightroom from the link: Download New Adobe CC Trials: Direct Links (no Assistant/Manager) | ProDesignTools and then take it to your work computer to install it there.
    Note: Please follow a very important instruction given on the website.
    Let me know if it works or not work.
    Thanks,
    Ratandeep Arora

  • Help please with Client Server Connection

    I have created a server and a client but I have no clue how to execute both on my computer. Can anyone please help me??

    Problem solved!
    It took:-
    4 day's of discussing this issue with BT though the usual automated telephone answering palava and talking to at least 4 different support team people, all from/in another country with different understanding, communication and training levels.
    Running numerous Line tests
    Trying 3 different routers (including having to find the old ones in the shed!)
    Checking speeds on an iMac, Macbook Pro, iPad and even a Playstation
    Methodically checking the settings of the router detail by detail
    Running other speed testers
    Changing cables
    etc. etc...
    I finally realised that whilst my connection speed was 8mbps, BT had set an IP Profile for the line of 2mbps.  This is not alway's obvious when you run their speedtester as that site doesn't alway's show it to you!
    Having rung them again and told them of my discovery I now have between 6 & 7mbps and can hopefully watch steaming video without interuption.
    An awful and unneccessary experience - Well done BT!

  • Help please with pull email connection problem on ...

    I have set up two email accounts on my C7. Both 'pull' i.e. these are not mail for exchange accounts. In in case, every time I try to sync the account I get a request for the password - I assume the account password! In the other case it does not. t request a password. in both cases the sync is sometimes complete and sometimes it is not - stuff has clearly been left on the server. There seems to be no rhyme or reason with it all. Can anyone help with this? Any advice gratefully received.

    Hi,
    I have used so many different tutorials to make this work and
    i have finnally found one that works, I can't find it right now but
    when i do find it i will post it.
    If you want to see the form it is
    Here
    If you put your email in one of the boxes i will forward you the
    result i get.
    speak again soon
    mad_n_mental
    ;-D

  • My 2007 mac pro has a slow internet connection with lion

    Hi:
    I've been dealing with a severely slow internet connection with my 2007 mac pro - dual quad core.  I have os 10.7.3.  I use wifi. 
    Typically, I'll experience difficulty loading websites completely.  Certain sites have a 90% failure rate to load most elements.  Other sites operate quickly from time to time.  Often, a site will simply fail to load at all.  My cable company cannot find anything wrong with my connection and other, newer devices don't have a problem loading sites.  It seems the issue is most likely related to my computer.
    Interestingly, I can usually "jump-start" the connection by turning my wifi connection off and on and this will (temporarily) allow me to get an image or video to download.
    Any ideas?
    Thank you for your time.

    Hi:
    I've been dealing with a severely slow internet connection with my 2007 mac pro - dual quad core.  I have os 10.7.3.  I use wifi. 
    Typically, I'll experience difficulty loading websites completely.  Certain sites have a 90% failure rate to load most elements.  Other sites operate quickly from time to time.  Often, a site will simply fail to load at all.  My cable company cannot find anything wrong with my connection and other, newer devices don't have a problem loading sites.  It seems the issue is most likely related to my computer.
    Interestingly, I can usually "jump-start" the connection by turning my wifi connection off and on and this will (temporarily) allow me to get an image or video to download.
    Any ideas?
    Thank you for your time.

  • My router internet connection won't except googles 8.8.8.8. dns why can someone please help me, my router internet connection won't except googles 8.8.8.8. dns why can someone please help me

    my router internet connection won't except googles 8.8.8.8. dns why can someone please help me, my router internet connection won't except googles 8.8.8.8. dns why can someone please help me

    naaa didnt work if you or any body else has any other ideas im open cuase now im thining about just taking it into apple and getting a new one but my friend said that he recently did the exact same thing and the apple store declined him cuase it was jailbroken sooo i really dont know what to do ....the purpose of getting the knew ipod was to have imessge and the new facetime and know that it isent working i dont know what to do or how to do it the correct way...............but thnk u Eric Ross and llaass

  • Hi can anyone help i bought modern combat 5 blackout and everytime i run it i get an error saying please check your internet connection and try again ,it will not connect has anyone got a solution pls

    hi can anyone help i bought modern combat 5 blackout and everytime i run it i get an error saying please check your internet connection and try again ,it will not connect has anyone got a solution pls

    use it on a diffrent network if u dont have a mc donalds or sone other place to test it most librarys have wifi just to make sure its not that if its not the wifi falut and the app has been re installed may be a bug since this game is still pretty new

  • The Itunes update server could not be contacted. Please check your Internet connection, or try again later.  I have a Mac with 10.6 OS.

    Im having trouble with Itunes.   "The Itunes update server could not be contacted. Please check your Internet connection, or try again later.  I have a Mac with 10.6 OS." The internet is working.
    Thanks

    I downloaded the Microsoft Autoruns package and ran it.  There are no programs in the LSA Providers tab, and Apple's Bonjour is the only program in the Winsock Providers tab.  I also did the "netsh winsock reset" and rebooted.  It didn't fix the problem.  Any more ideas?

  • IPhone 4 - "could not connect to facebook - unable to connect to facebook. Please check your internet connection and try again" Message. Please Help?

    I keep receiving this message when trying to connect to facebook on my iPhone "could not connect to facebook - unable to connect to facebook. Please check your internet connection and try again" Could someone please help me?

    I was unable to connect to internet via any app. I have now turned my phone off and on again and all seems fine.
    Thanks for your help.

  • "Digital Editions could not connect to the fulfillment server. Please check your internet connection."  This is the message I get, yet my internet connection is good.  Help!

    "Digital Editions could not connect to the fulfillment server. Please check your internet connection."  This is the message I get, yet my internet connection is good.  Help!

    we dont have a answer

  • Im having a very slow internet connection on my macbook pro??help pls

    hi
    i bought a macbook pro back in summer 2012 and it came with mountain lion but since then Im having a very slow Internet connection. I have one router at my home. my other PC works fine with the Internet even my iphone 4s is way faster with same wifi connection. when I download a TV show on macbook from itunes its takes about 40-50 min to download fully but on my phone or PC it usually takes about 18 mins. and also when I try to watch a hd clip on youtube, I need to put on lowest quality in order to watch it without lagging or stopping midway.
    does anyone else have this issue or I have to talk crap about apple product from now on???

    Hold down the option key and select the Wi-Fi menu in the menu bar. What values are shown for the following?
    PHY Mode
    Channel
    Security
    RSSI
    Transmit Rate

  • TS1814 I'm trying to update iTunes software, but when I go to Help/Check for updates, I continue to get the message: "The iTunes update server could not be contacted. Please check your Internet connection or try again later."  Is there another way to upda

    I'm trying to update iTunes software, but when I go to Help/Check for updates, I continue to get the message: "The iTunes update server could not be contacted. Please check your Internet connection or try again later."  Is there another way to update?

    Try updating using an iTunesSetup.exe (or iTunes64Setup.exe) installer file downloaded from the Apple website:
    http://www.apple.com/itunes/download/

  • 10.3 OS Upgrade error. An error has occurred while downloading software for your device. Please verify your internet connection or try again later

    HELP ! HELP ! HELP ! "An error has occurred while downloading software for your device. Please verify your internet connection or try again later, if the problem persists." appears while attempting to upgrade or install BlackBerry Device Software. upgrading my Z10 OS to 10.3 on both (link & web). but facing same problem again and again. plz help. internet speed is 1mbps and working fine.

    I suggest you try the very clean and very forceful AutoLoader method:
    http://supportforums.blackberry.com/t5/BlackBerry-10-OS-Device-Software/Upgrading-OS10-devices-using...
    Beware that it is completely destructive...the device will be "like new"...no data, no apps, no accounts, etc. Be sure you take a full backup first, as well as make full manual documentation of all apps, accounts, configurations, etc. Sometimes a restore reintroduces the very corruption one is trying to eliminate, and manual reconfiguration is necessary.
    You can also use this to fall back to a prior OS if you desire...you can install any OS level for which you can find an AutoLoader. (Hint...search over on the CB site!)
    Good luck and let us know!
    Occam's Razor nearly always applies when troubleshooting technology issues!
    If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
    Join our BBM Channels
    BSCF General Channel
    PIN: C0001B7B4   Display/Scan Bar Code
    Knowledge Base Updates
    PIN: C0005A9AA   Display/Scan Bar Code

  • Windows 7 Ultimate (64-Bit) fresh install, only WLAN and video driver installed but EXTREMELY slow internet connection...

    I recently checked my internet connection on my Asus G53SW and found that it was extremely slow on both the LAN and WLAN connections. I checked with a different laptop (old HP Pavilion) and I get a steady 74mbps+ connection using the same LAN cable and
    also with the WLAN connection. My ISP has checked their side and everything is fine.
    To try and resolve the issue I tried uninstalling, disabling and tweaking various software and even tried safe mode with networking, all to no avail. I then decided to do a complete fresh install this afternoon. I have installed Windows 7 Ultimate (64 bit)
    successfully onto my SSD and everything went smoothly. I have now only installed Nvidia video drivers and the (only) WLAN driver from the Asus support site.
    My WLAN connection remains incredibly slow (amost half what it is on the HP and my MacBook Pro). Clearly this is an issue with either the Asus laptop or Windows but I don't know how to proceed in order to eliminate which it could be other than to try a different
    o/s to W7-Ult.
    Can anyone help who knows more about this than me? Perhaps someone who has had a similar or the same problem because this is giving me a severe headache!
    Thanks in advance to all and for any advice.
    <script id="ncoEventScript" type="text/javascript">function DOMContentLoaded(browserID, tabId, isTop, url) { var object = document.getElementById("cosymantecnisbfw"); if(null != object) { object.DOMContentLoaded(browserID,
    tabId, isTop, url);} }; function Nav(BrowserID, TabID, isTop, isBool, url) { var object = document.getElementById("cosymantecnisbfw"); if(null != object) object.Nav(BrowserID, TabID, isTop, isBool, url); }; function NavigateComplete(BrowserID, TabID,
    isTop, url) { var object = document.getElementById("cosymantecnisbfw"); if(null != object) object.NavigateComplete(BrowserID, TabID, isTop, url); } function Submit(browserID, tabID, target, url) { var object = document.getElementById("cosymantecnisbfw");
    if(null != object) object.Submit(browserID, tabID, target, url); }; </script>

    Thank you for responding. As I stated in my original post the reason I went through this process was because of an extremely slow internet connection from both the WLAN and LAN connections on my G53SW. At that time I had all of the correct drivers on the
    machine. Whilst I would agree that with the machine only having a video and WLAN driver it may well not be working 'optimally', the rationale for doing this was to get the machine working with the minimum of processes to show that it was not anti-virsu software,
    Steam or the like causing interference.
    I have changed out both of the HDDs this evening (a primary SSD and a secondary 1Tb HDD) for a clean hybrid 1Tb Seagate drive. Once I have installed all of the Asus drivers (and nothing else) I will try the speed test again and report back.
    I can now report that with a fresh install of Windows 7 Ultimate SP1 and ONLY Asus drivers as supplied the issue remains. On a connection where I should see around 75mbps I am actually getting around 18mbps, sometimes considerably slower. This only affects
    my Asus machine.
    <script id="ncoEventScript" type="text/javascript">function DOMContentLoaded(browserID, tabId, isTop, url) { var object = document.getElementById("cosymantecnisbfw"); if(null != object) { object.DOMContentLoaded(browserID,
    tabId, isTop, url);} }; function Nav(BrowserID, TabID, isTop, isBool, url) { var object = document.getElementById("cosymantecnisbfw"); if(null != object) object.Nav(BrowserID, TabID, isTop, isBool, url); }; function NavigateComplete(BrowserID, TabID,
    isTop, url) { var object = document.getElementById("cosymantecnisbfw"); if(null != object) object.NavigateComplete(BrowserID, TabID, isTop, url); } function Submit(browserID, tabID, target, url) { var object = document.getElementById("cosymantecnisbfw");
    if(null != object) object.Submit(browserID, tabID, target, url); }; </script>

Maybe you are looking for

  • PDF files in iWeb

    How can you put PDF files into iWeb so people can download and print them. (I am a teacher and want my students to be able to download my notes.) Thanks for your help!

  • Request for - Folders for Play Lists      (GUI improvement)

    This is a serious request for Apple to make one simple improvement on it's iTunes user interface: Please give us the ability to make folders of play lists. Readers: Please reply to this post to let our friends at Apple know if you think this would be

  • Macbook Pro Power Adapter

    Just a quick (and probably very easy) question: If I am using my Macbook with the power adapter plugged into it, am I running off my battery or the power adapter?

  • Xmonad - Can't start any terminal emulator (xterm,urxvt,etc)

    Hi, I've recently installed Arch Linux in Virtualbox-OSE and also installed xmonad. It took me a while to get it running. It is all working fine and I can start all kinds of applications with MOD+Shift+P, but the only thing I can't do is start a term

  • How to back up without losing anything?

    BlackBerry Q5. I've had my phone turned off for a week and had switched my mobile network off. Yesterday I attempted to turn it all back on but my emails were not coming through. Then I discovered my WhatsApp was not working either. So I attempted to