Help please with WRT54GS and Virgin Media Broadband

I have been using this router very successfully for some time with our base PC, a laptop and another PC upstairs whilst we were on NTL broadband. NTL have recently been taken over by Virgin and as a result we were offered an upgrade on our equipment. Since we now have a new set-top modem I have been unable to receive the internet through the wireless router. I have contacted Virgin and they have said that when I plug the ethernet cable into the router they are  not seeing a connection on their system but if i bypass the router the connection is fine. Can someone suggest to me anything i can try to rectify this problem.
Thankyou

Hi...
May I know the model and version number of your linksys router? And what type of connection you have from your ISP...is it CABLE or DSL?
Take the risk. Conquer your limitations!

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    Please note that the Adobe Forums do not accept email attachments. If you want to embed a screen image in your message please visit the thread in the forum to embed the image at http://forums.adobe.com/message/6121942#6121942
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