HELP PLS ITUNES AND QUICKTIME STOPPED WORKING

the details are:
Problem signature:
Problem Event Name:          APPCRASH
Application Name:          iTunes.exe
Application Version:          10.3.1.55
Application Timestamp:          4deec351
Fault Module Name:          ntdll.dll
Fault Module Version:          6.1.7600.16695
Fault Module Timestamp:          4cc7ab86
Exception Code:          c0000005
Exception Offset:          00038db9
OS Version:          6.1.7600.2.0.0.768.3
Locale ID:          1033
Additional Information 1:          0a9e
Additional Information 2:          0a9e372d3b4ad19135b953a78882e789
Additional Information 3:          0a9e
Additional Information 4:          0a9e372d3b4ad19135b953a78882e789
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If the online privacy statement is not available, please read our privacy statement offline:
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PS: I have the latest itunes and quicktime and I tried reinstalling and installing it again but it won't work. PS I have an iphone 4

Fault Module Name: ntdll.dll
Fault Module Version: 6.1.7600.16695
Are the problem reports for the QuickTime Player launch errors also citing ntdll.dll, jk?

Similar Messages

ITunes and QuickTime stopped working after an upgrade...

I have been pulling my hair out trying to get my iTunes working again. Here is what I have done already in order:
1. Does not work regardless of user (http://docs.info.apple.com/article.html?artnum=302856)
2. Tried running with changes to MSCONFIG
- Ran according to Apple Support Web Site (http://docs.info.apple.com/article.html?artnum=302538)
- Ran in Diagnostics mode
- Ran in /SAFEMODE
3. Uninstalled and removed from any reference from registry
4. Removed iTunes configuration files (http://docs.info.apple.com/article.html?artnum=302386)
5. Installed WinInspector Spy and launched iTunes to see what happened. Unfortunately I have not figured out how to copy and paste the log, but it shows the iTunes window class being created, a bunch of other stuff, then the OfficeWatson class, stuff and then the infamous "iTunes has encountered a problem and needs to close" message. After hitting the Send Error Report, I see the OfficeWatson window being destroyed and that is it. This leads me to believe that the problem is somehow with the outlook integration between iTunes and Windows? So I looked in my Add/Remove programs and sure enough Office and Outlook were upgraded the day after the last time i was able to use iTunes. So I tried uninstalling Office, iTunes and QuickTime. QuickTime refused to uninstalled claiming a fatal error. I then forcably removed it as described in the apple knowledge paper. Another interesting point, when I ran QuickTime, nothing happens, not even a crash message. When I run QuickTime Preferences from the system tray, the dialog shows, but when I click on the FileTypes tab, I get a RUNDLL error: "An exception occurred while trying to run "Shell32.dll, Control_RunDLL "C:\Program Files\QuickTime\QTSystem\QuickTime.cpl".
I also tried running StraceNtX.exe against it, but it doesnt create the right environment for iTunes (it thinks it is Windows 2000 and does have the right service pack).
PLEASE can someone help? This is the second time this has happened to me. The first time was on another computer that came with a "real" restore point (not the stupid one Windows has that does not work) and I solved it by simply restoring back in time. This time I do not have that option!
ARGH - I really do not want to have to use Media Player.
Is there a way to force a stack trace? I am a UNIX programmer and not familiar with Windoze.
Bryan
DELL Latitude 820, Intel Core 2 Duo, 4GB Ram

It sounds as though things have got pretty screwed up. If you couldn't clean things up properly with the MS installer cleaup, there is thread on cleaning up uninstall information in the registry.
http://discussions.apple.com/thread.jspa?messageID=3637190&#3637190
I am not sure that I have anything more to offer as you appear to have done most things. Have you tried turning off all security software while doing the install, and doing the MSconfig thing with just Quicktime. Presumably your system is free of malware?
As a matter of interst, what happens if you have the task manager running when you start Quicktime, does it start and then stop, or keep running or not start at all?
A few people seem to have these intractable problems and the forum expert on this has been away since christmas, but you could try searching the forum for "b noir" posts about install/launch problems.

ITunes and Quicktime wont work

did the usual upgrades and know iTunes and Quicktime wont work - They wont even launch. Im running 10.3.9 and cant upgrade to 10.4 do to the fact that my Pro tools system is not compatible w/10.4. the upgrade said it would run on 10.3.9 now im dead in te water. I tried to install the early version of both but it wont let me "because it knows I have a newer version on there" QT 7.0.3 and the iTunes upgrade- If uninstalling QT & iTunes & then reinstalling earlier version again will work HOW DO I UNINSTALL THEM ? IF IT WONT WHERE DO I GO FROM HERE.
SOMEONE PLEASE HELP - I HAVE TO GET THIS SYSTEM UP AGAIN BY TOMMOROW.

I will tell you how to do it but first promise that you will run Disk Repair (single user mode, install disk, or shift key held down at boot) and then repair permissions before trying to reinstall the packages.
Also, download the combo installer for 10.3.9 and run it again.
If none of the above works then you can go to Library/receipts/and the version of itunes and Quicktime that you want to install.
Drag them to the desktop and try reinstalling the updaters for itunes and Quicktime. It should work.

Safari, Firefox, Itunes and Update stop working, internet connection is properly working

I have a 15 month old MacBook with OS X 10.6.7.
Since two days, Safari and Firefox stop working after browsing through a few (randomly chosen) pages. That is: initially, things seem to work ok (a bit slower maybe), but after a while the page loading progress bar (in blue) gets stuck, and so does the browser. By then Itunes and Software Update don't work either. I get the error message: You are not connected to the internet.
Sometimes, the programs start working again after a while
When going to system preferences / network / Assist me / diagnostics, I get the report that the internet connection is working properly (it is, because I can type this on my other laptop).
Using a tip from the Appel support community, I also tried Assist me / assistant, and set up the network again. Same problems arise.
I have tried a few more things:
- Clean up the system from additional programs
- Backed up files and removed them to create extra space
Although I do not know if it is related to teh above problem, we did experience a slower startup of the MacBook in the past few weeks.
Is there anybody who can help us with this?
Thanks in advance for any suggestions/explanations.

This my sound too simple, but I just kept clikning on the arrow next to the selected music and it finally "Kicked" in.
I live in Europe ,So Be persistent and don't give up ! Aug. 2013

Need Help for Itunes and quicktime

Hi there,
I just formated my computer and my os is windows 2003 server. When I installed itunes, everything is fine however when I installed quicktime I got an error code : -3. What's going on? and after I done with the installation, I couldn't open an itunes as well I got an error message said : The exception Privileged instruction. (0xc0000096) occurred in the application at location 0x7ca2af84. I don't know what happened I did install itunes and quick time under windows 2003 before and it works fine, but now I got an error. I appreciate the answer, Thanks in advance.

by any chance, did you try downloading the QT Player
from the "QuickTime 7.1 with iTunes 6 for Windows
2000/XP" link on the QT download page? that one
actually leads to an itunes/QT installer bundle.
I did it this way
let's try a careful standalone QT 7.1 reinstall.
download and save a copy of the QT 7.1 standalone
installer to your hard drive. (we'll run the install
from there rather than online.) switch off
antivirus and antispyware applications prior to the
install.
Quicktime 7.1 Standalone Installer
if that install goes through okay, does your itunes
launch properly again?
I did like you said and I can not even uninstall quicktime from my computer. When I double click the installation package: It shows
Unhandled Exception
Error Number : 0x80040707
Description : DLL function call crashed : QTInstallCode.QuickTimeUninstallProc
Setup will now terminate
Also, itunes does not launch properly. I think there is something wrong because when I install the windows from the cd I can install and run these two programs(itunes and quicktime). They work fine and no problem at all. However, after I update windows by using windows update web site, I couldn't use these programs since then. I have no idea what is going on? Before I reinstall my os, I also use windows server 2003 with sp1 and I could run these two programs. I think may be the new version of itunes and quicktime that they put on the web site have some issues with the windows server 2003, not sure about that.
Thanks.
(if you get an error message on the QT standalone
reinstall, let us know what it says. include error
message numbers if you're getting any.)
love, b

Itunes and quicktime not working!!! HELP PLEASE!!

I upgraded my itunes and stopped working. i uninstall everything that said apple in my pc and install them again and i keep getting this error:
"quick time Player has encountered a problem and needs to close. We are sorry for the inconvenience".
Any ideas?
Message was edited by: Alrojo

"quick time Player has encountered a problem and needs to close. We are sorry for the inconvenience".
The broken QuickTime is most probably causing the iTunes problem. (iTunes needs a properly functioning QuickTime in order to work correctly.)
Let's try swapping out your QuickTime again, taking a few additional explicit precautions this time.
Head into your Add/Remove programs. Uninstall QuickTime.
Next, we’ll manually remove any leftover program files and folders.
1. On the Start menu, click My Computer (or double-click My Computer on the Desktop).
2. In My Computer, open Local Disk.
3. Open Program Files.
4. Right-click on the QuickTime folder and click Delete from the shortcut menu.
5. Navigate to C:\Windows\system32\.
6. Remove the files QuickTime.qts and QuicktimeVR.qtx. (If “Hide filename extensions for known file types” is enabled on the PC, then those two files will appear as “QuickTime” and QuickTimeVR”.)
7. Restart your computer.
Next, we'll get a fresh copy of QuickTime into your PC by doing a repair install of itunes.
Switch off antivirus and antispyware applications prior to the repair install.
Go into Add/Remove and select itunes. Click "Change" and then click "Repair".
If the repair install goes through okay, restart the PC and try launching itunes again. Does it launch properly now?

Help, pls! "logmon.exe stopped working and was closed"?

Hi everyone!
I've a problem that i can't fix it. Whenever i startup my T61, there's a error message "logmon.exe stopped working and was closed" appears. I don't know what to do to remove this message.
Anyone can help me to fix this problem? Thank you very much!

Rocky,
Hey...I don't disagree that this is not optimal. I'm an end user not support. I was just reporting my experience for the benefit of others.
Best regards,
Mark

Why did apple trailers and quicktime stop working together all of a sudden?

I'm running Chrome and Firefox and Apple Trailers suddenly stopped launching HD trailers through Quicktime X. It was working automatically a few weeks ago. The only info i can find on the net is years old. Anyone else having this problem? Anyone fix it?
Thanks.

I've been having the same problem, I think since updating to Lion. HD trailers will only load through Safari, no other browser.

Itunes and Quicktime not working

I just spent $300 on my brand new ipod, only to find out the ONLY program that I can use to put music on it doesn't work. Whenever I click on iTunes, the "I aggree/Disagree" window loads up, then vanishes within one second. Same with quicktime. I downloaded both five times, nothing worked. I love it how when one thing doesn't work, it ruins everything else.

Try this method
http://docs.info.apple.com/article.html?artnum=302538

Need help with iTunes and QuickTime

iTunes not opening. Followed Web instructions to reinstall QuickTime. It will not download. Antivirus, pop up blocker and web accelerator off. Have year-old Dell with Windows 7; internet via HughesNet - slow. What should I do? Thanks

It will not download.
Do you get an error message when you try to download the QuickTime Player? If so, what does it say? (Precise text, please.)

Itunes and quicktime quit working

As of today can't play songs in itunes or watch videos in quicktime. What happened?

I found it. In audio preferences, somehow it got switched to bluetooth speakers. I put it back on internal speakers. Before I found the solution itunes would load but not play. Quicktime, same thing. I couldn't even play anything on youtube.

ITunes and Quicktime Error after automatice Apple update, need help!!!

So I currently have a new labtop with windows vista. I have been runining iTunes for the pass 3 months already no problems. The Apple automatic update has never caused any problems till now. Quicktime needed to be updated today, and I accecpted the update, prior to that iTunes and Quicktime was working properly. Once the quicktime update was complete, it restarted my computer like usual. Then when I tried to open iTunes this error came up:
"iTunes cannot run because it has detected a problem with your audio configuration"
Now I checked the audio configuration and nothing was changed or anything, that has not been touched at all, so I still think it had to do with the update. The next error was came up when I tried to open Quicktime and it read:
"Runtime Error!
Program C://ProgramFiles/QuickTime/QuickTimePlayer.exe
This application has requested the Runtime to terminate it in an unusual way.
Please contact the application's support team for more information"
So as long as I have been using Quicktime and iTunes I have never encountered this, I tried to re-install but the error kept coming up after it was installed. Please help me out!

try doing following the steps in these articles
http://docs.info.apple.com/article.html?artnum=31115
and
http://docs.info.apple.com/article.html?artnum=93976
hope this helps

ITunes and QuickTime will not open

I upgraded to iTunes 7.0.1 and the installation went fine. However, when I try to open iTunes by double-clicking on the desktop icon, a page pops up for less than a second and then goes away. I think the page might have something to do with a license agreement. I get no error messages. I also tried to open QuickTime to see if it works, but it does not. When I try double-clicking on the desktop icon, a page (different than the one that pops up for iTunes) comes up for less than a second. No error messages for QuickTime come up either. What can I do to get my iTunes and QuickTime to work?
Dell Dimension 8200 Windows XP

... i think i might have already replied to you in a different thread, BNT ...
... but just in case i haven't, those are classic symptoms of a Qoologic adware infestation on a PC. the free trial version of Ewido has been catching and killing that for most folks:
ewido anti-malware download

ITunes and Quicktime crashing

I recently got a new computer and I installed iTunes on it. When I start iTunes it says "iTunes has encountered a problem and needs to close. We are sorry for the inconvenience." Then I can choose to either report my problem to Microsoft or not. When I try to open Quicktime it says "Quicktime failed to initialize. Error # -2095. Please make sure that Quicktime is properly installed on this computer." I tried downloading Quicktime fomr the link from the "itunes won't load" thread. But the same error showed up when I tried to start Quicktime. What can I do to get iTunes and Quicktime to work on my computer? Thanks!

hi misskiri!
that certainly sounds like a broken quicktime to me.
let's just try the standalone QT 7.0.3 install again. let's take a few additional precautions though. see:
http://discussions.apple.com/message.jspa?messageID=1158352#1158352
keep us posted.
love, b

When i try to update itunes and quicktime, it stops me and says " The feature you are trying to use is on a network resource that is unavailable" please help.

when i try to update itunes and quicktime, it stops me and says " The feature you are trying to use is on a network resource that is unavailable" please help.

Before trying the update again, use Microsoft's Fix it solution at http://support.microsoft.com/mats/Program_Install_and_Uninstall. Use it to uninstall iTunes and Quicktime. It bypasses this not uncommon problem. When the solution finishes, the selected program will be uninstalled. It can take several minutes and I have seen as much as half an hour.
After iTunes & Quicktime are uninstalled, try the update again.

HELP PLS ITUNES AND QUICKTIME STOPPED WORKING

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