HELP! PP & Encoder both stop loading - splash screen stops at chromakey.aex

When attempting to launch, each version of Premiere Pro and Encoder (Cs6, CC 2014) are stopping when the splash screen gets to ChromaKey.aex.  I have tried un-installing and reinstalling, running the Adobe Cleaner but still the same problem.  Any ideas please?

reset your preferences -
adobe media encoder: HELP! PP & Encoder both stop loading - splash screen stops at chromakey.aex
after effects:  http://helpx.adobe.com/after-effects/using/preferences.html
dreamweaver:  https://helpx.adobe.com/dreamweaver/kb/restore-preferences-dreamweaver-cs6-cc.html
flash:  http://helpx.adobe.com/flash/kb/re-create-preferences-flash-professional.html
illustrator:  http://helpx.adobe.com/illustrator/using/setting-preferences.html
indesign:  https://forums.adobe.com/thread/526990
lightroom: https://helpx.adobe.com/lightroom/help/setting-preferences-lightroom.html
muse (mac): https://forums.adobe.com/thread/1246022?tstart=0
photoshop:  https://forums.adobe.com/thread/375776
photoshop elements:  http://www.photokaboom.com/photography/learn/Photoshop_Elements/troubleshooting/1_delete_p references_file.htm
premiere pro: http://www.mediacollege.com/adobe/premiere/pro/troubleshooter/trash-preferences.html

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