Help? Premier Elements 10 is not working!!!

Two Adobe techs had me download Premier Elements 10. Neither one works. After my last extraction I got this window message. ' this installation package is not supported by this processor type. Contact yor product vendor'
both checked out the windows version,
my RAM
my available memory and said I was good.
The first sent me a 32bit version.
the second sent me a 64bit version... said it was easy just follow the prompts...AFTER he took control of the laptop to see what he could do....help. What more can I do?
Got the above message. I am to have an appointment tomorrow at 8am pacific time and my videos cannot load properly.
Help. Help. Help.  530-622-4011
Lorrene

Premiere Elements has its own forum, where the folks are more knowledgeable about the program:
http://forums.adobe.com/community/premiere_elements
Ken

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