HELP! Premiere Pro CC shut down because of serious error after applying FilmConvert

I just purchased Film Convert Bundle and already have made activation
Tried it in Premiere Pro CC, and it doesn't work!
A have tried three times..
- new project
- imported my video
- apply FilmConvert to my video.....and nothing! I even didn't see FilmConvert window. Premiere Pro just shut down with error:
'Adobe Premiere Pro CC 2014
Sorry, a serious error has occurred that requires Adobe Premiere Pro to shut down. We will attempt to save your current project.'
Tried it in After effects CC, and it also doesn't work!
After effects hangs after applying FilmConvert
Please help me solve this problems! I like your product very much!
But It work in Photoshop CC!
I have:
MacBook Pro, Early 2013
2,4 ГГц Intel Core i7
8 gb 1600 DDR3
NVIDIA GeForce GT 650M 1024 МБ
OS X 10.8.5 (12F45)
43 GB available now
What can be a problem, and how to solve it, HELP please!

For me the OpenCL Mercury Render engine is less stable and performs worse than the CUDA equivalent on NVIDIA cards. As you say you are using an NVIDIA card, see if there is a CUDA option for Filmconvert or use software rendering on the CPU as you have found.

Similar Messages

My MacBook Pro keeps shutting down because of an error

Can anyone help me?? I work for a non-profit and use my MacBook all day, I try not to download things from the internet and try to power down at least 1-2x weekly. My computer has shut down 2x today alone and I can't get any work done. I'm okay with computers but know nothing about fixing a problem like this. Any help is appreciated!
ERROR below:
Anonymous UUID:       90294FBF-62E2-EE27-8668-04BC55F4180A
Wed Jul 30 10:41:54 2014
panic(cpu 6 caller 0xffffff7fa3dbff7c): "GPU Panic: [<None>] 3 3 7f 0 0 0 0 3 : NVRM[0/1:0:0]: Read Error 0x0000e804: CFG 0x0fd510de 0x00100406 0xc0000000, BAR0 0x102c00000 0xffffff8130594000 0x0e7150a2, D0, P0/3\n"@/SourceCache/AppleGraphicsControl/AppleGraphicsControl-3.6.22/src/Apple MuxControl/kext/GPUPanic.cpp:127
Backtrace (CPU 6), Frame : Return Address
0xffffff812c7c2a90 : 0xffffff8021a22f79
0xffffff812c7c2b10 : 0xffffff7fa3dbff7c
0xffffff812c7c2be0 : 0xffffff7fa2588ca4
0xffffff812c7c2ca0 : 0xffffff7fa2652f5a
0xffffff812c7c2ce0 : 0xffffff7fa27d827e
0xffffff812c7c2d20 : 0xffffff7fa27d760e
0xffffff812c7c2de0 : 0xffffff7fa27d89ed
0xffffff812c7c2e90 : 0xffffff7fa27db4cb
0xffffff812c7c2fd0 : 0xffffff7fa27dd6c8
0xffffff812c7c3130 : 0xffffff7fa27dda2a
0xffffff812c7c31b0 : 0xffffff7fa268a8be
0xffffff812c7c3380 : 0xffffff7fa268945f
0xffffff812c7c33c0 : 0xffffff7fa26995c8
0xffffff812c7c3420 : 0xffffff7fa269a24b
0xffffff812c7c34e0 : 0xffffff7fa2573853
0xffffff812c7c3510 : 0xffffff7fa2572f55
0xffffff812c7c3530 : 0xffffff7fa25738e0
0xffffff812c7c3570 : 0xffffff7fa2572dab
0xffffff812c7c3610 : 0xffffff7fa2565325
0xffffff812c7c36b0 : 0xffffff7fa258d321
0xffffff812c7c38b0 : 0xffffff7fa258e308
0xffffff812c7c3990 : 0xffffff7fa272e574
0xffffff812c7c39e0 : 0xffffff7fa272ebf8
0xffffff812c7c3a90 : 0xffffff7fa2722f7a
0xffffff812c7c3c60 : 0xffffff7fa253a95b
0xffffff812c7c3cf0 : 0xffffff7fa2524088
0xffffff812c7c3d70 : 0xffffff7fa2527000
0xffffff812c7c3db0 : 0xffffff7fa2526892
0xffffff812c7c3e20 : 0xffffff7fa24ee452
0xffffff812c7c3e60 : 0xffffff7fa24ed6fa
0xffffff812c7c3e90 : 0xffffff7fa24e9a04
0xffffff812c7c3ef0 : 0xffffff8021eb07f0
0xffffff812c7c3f30 : 0xffffff8021eaf292
0xffffff812c7c3f80 : 0xffffff8021eaf367
0xffffff812c7c3fb0 : 0xffffff8021ad7417
      Kernel Extensions in backtrace:
         com.apple.iokit.IOGraphicsFamily(2.4.1)[75D81741-64C1-3941-ADFA-9D6B6C434EE4]@0 xffffff7fa24df000->0xffffff7fa2516fff
            dependency: com.apple.iokit.IOPCIFamily(2.9)[4662B11D-2ECA-315D-875C-618C97CDAB2A]@0xffffff 7fa20be000
         com.apple.iokit.IONDRVSupport(2.4.1)[D41125CE-69BD-32E7-9B1D-4E83431662DD]@0xff ffff7fa2522000->0xffffff7fa2531fff
            dependency: com.apple.iokit.IOGraphicsFamily(2.4.1)[75D81741-64C1-3941-ADFA-9D6B6C434EE4]@0 xffffff7fa24df000
            dependency: com.apple.iokit.IOPCIFamily(2.9)[4662B11D-2ECA-315D-875C-618C97CDAB2A]@0xffffff 7fa20be000
         com.apple.driver.AppleMuxControl(3.6.22)[32862231-50BC-3AF6-87A2-703321AE4F90]@ 0xffffff7fa3db1000->0xffffff7fa3dc4fff
            dependency: com.apple.driver.AppleGraphicsControl(3.6.22)[AA46D551-BE0F-33DA-93A3-8F46197BB 36F]@0xffffff7fa3da9000
            dependency: com.apple.iokit.IOACPIFamily(1.4)[045D5D6F-AD1E-36DB-A249-A346E2B48E54]@0xfffff f7fa232b000
            dependency: com.apple.iokit.IOPCIFamily(2.9)[4662B11D-2ECA-315D-875C-618C97CDAB2A]@0xffffff 7fa20be000
            dependency: com.apple.iokit.IOGraphicsFamily(2.4.1)[75D81741-64C1-3941-ADFA-9D6B6C434EE4]@0 xffffff7fa24df000
            dependency: com.apple.driver.AppleBacklightExpert(1.0.4)[E04639C5-D734-3AB3-A682-FE66694C66 53]@0xffffff7fa3dac000
         com.apple.nvidia.driver.NVDAResman(8.2.6)[6DAE3128-DB93-3F93-858C-F46ADE1368A2] @0xffffff7fa2538000->0xffffff7fa27abfff
            dependency: com.apple.iokit.IOPCIFamily(2.9)[4662B11D-2ECA-315D-875C-618C97CDAB2A]@0xffffff 7fa20be000
            dependency: com.apple.iokit.IONDRVSupport(2.4.1)[D41125CE-69BD-32E7-9B1D-4E83431662DD]@0xff ffff7fa2522000
            dependency: com.apple.iokit.IOGraphicsFamily(2.4.1)[75D81741-64C1-3941-ADFA-9D6B6C434EE4]@0 xffffff7fa24df000
            dependency: com.apple.AppleGraphicsDeviceControl(3.6.22)[91D61DEC-2946-3790-8134-B808C016C4 C9]@0xffffff7fa2532000
         com.apple.nvidia.driver.NVDAGK100Hal(8.2.6)[EF73AF59-A574-3A5A-B410-7E4F2DA819B 0]@0xffffff7fa27b7000->0xffffff7fa2963fff
            dependency: com.apple.nvidia.driver.NVDAResman(8.2.6)[6DAE3128-DB93-3F93-858C-F46ADE1368A2] @0xffffff7fa2538000
            dependency: com.apple.iokit.IOPCIFamily(2.9)[4662B11D-2ECA-315D-875C-618C97CDAB2A]@0xffffff 7fa20be000
BSD process name corresponding to current thread: kernel_task
Mac OS version:
13E28
Kernel version:
Darwin Kernel Version 13.3.0: Tue Jun 3 21:27:35 PDT 2014; root:xnu-2422.110.17~1/RELEASE_X86_64
Kernel UUID: BBFADD17-672B-35A2-9B7F-E4B12213E4B8
Kernel slide:     0x0000000021800000
Kernel text base: 0xffffff8021a00000
System model name: MacBookPro9,1 (Mac-4B7AC7E43945597E)
System uptime in nanoseconds: 7409626832846
last loaded kext at 7409375999101: com.apple.driver.AppleIntelMCEReporter 104 (addr 0xffffff7fa3f20000, size 49152)
last unloaded kext at 2607420465997: com.apple.driver.AppleIntelMCEReporter 104 (addr 0xffffff7fa3f20000, size 32768)
loaded kexts:
com.logmein.driver.LogMeInSoundDriver 1.0.3
com.rim.driver.BlackBerryUSBDriverInt 0.0.74
com.apple.driver.AppleIntelMCEReporter 104
com.apple.filesystems.smbfs 2.0.2
com.apple.driver.AppleHWSensor 1.9.5d0
com.apple.driver.AGPM 100.14.28
com.apple.driver.X86PlatformShim 1.0.0
com.apple.driver.AppleBluetoothMultitouch 80.14
com.apple.filesystems.autofs 3.0
com.apple.iokit.IOBluetoothSerialManager 4.2.6f1
com.apple.driver.AppleMikeyHIDDriver 124
com.apple.driver.AppleMikeyDriver 2.6.3f4
com.apple.driver.AppleUpstreamUserClient 3.5.13
com.apple.GeForce 8.2.6
com.apple.driver.AppleHDA 2.6.3f4
com.apple.driver.AppleIntelHD4000Graphics 8.2.8
com.apple.iokit.BroadcomBluetoothHostControllerUSBTransport 4.2.6f1
com.apple.driver.AudioAUUC 1.60
com.apple.driver.AppleSMCPDRC 1.0.0
com.apple.driver.AppleMCCSControl 1.2.5
com.apple.driver.AppleLPC 1.7.0
com.apple.driver.AppleSMCLMU 2.0.4d1
com.apple.driver.SMCMotionSensor 3.0.4d1
com.apple.driver.AppleMuxControl 3.6.22
com.apple.driver.AppleIntelFramebufferCapri 8.2.8
com.apple.iokit.IOUserEthernet 1.0.0d1
com.apple.Dont_Steal_Mac_OS_X 7.0.0
com.apple.driver.AppleHWAccess 1
com.apple.driver.AppleThunderboltIP 1.1.2
com.apple.driver.AppleUSBTCButtons 240.2
com.apple.driver.AppleUSBTCKeyboard 240.2
com.apple.driver.AppleIRController 325.7
com.apple.AppleFSCompression.AppleFSCompressionTypeDataless 1.0.0d1
com.apple.AppleFSCompression.AppleFSCompressionTypeLZVN 1.0.0d1
com.apple.AppleFSCompression.AppleFSCompressionTypeZlib 1.0.0d1
com.apple.BootCache 35
com.apple.iokit.SCSITaskUserClient 3.6.6
com.apple.driver.XsanFilter 404
com.apple.iokit.IOAHCIBlockStorage 2.6.0
com.apple.driver.AppleUSBHub 683.4.0
com.apple.iokit.AppleBCM5701Ethernet 3.8.1b2
com.apple.driver.AppleSDXC 1.5.2
com.apple.driver.AppleFWOHCI 5.0.2
com.apple.driver.AirPort.Brcm4331 700.20.22
com.apple.driver.AppleAHCIPort 3.0.5
com.apple.driver.AppleUSBEHCI 660.4.0
com.apple.driver.AppleUSBXHCI 683.4.0
com.apple.driver.AppleSmartBatteryManager 161.0.0
com.apple.driver.AppleRTC 2.0
com.apple.driver.AppleACPIButtons 2.0
com.apple.driver.AppleHPET 1.8
com.apple.driver.AppleSMBIOS 2.1
com.apple.driver.AppleACPIEC 2.0
com.apple.driver.AppleAPIC 1.7
com.apple.driver.AppleIntelCPUPowerManagementClient 217.92.1
com.apple.nke.applicationfirewall 153
com.apple.security.quarantine 3
com.apple.driver.AppleIntelCPUPowerManagement 217.92.1
com.apple.driver.AppleBluetoothHIDKeyboard 170.15
com.apple.driver.AppleHIDKeyboard 170.15
com.apple.driver.IOBluetoothHIDDriver 4.2.6f1
com.apple.driver.AppleMultitouchDriver 245.13
com.apple.kext.triggers 1.0
com.apple.iokit.IOSerialFamily 10.0.7
com.apple.iokit.IOAcceleratorFamily 98.22
com.apple.nvidia.driver.NVDAGK100Hal 8.2.6
com.apple.nvidia.driver.NVDAResman 8.2.6
com.apple.driver.DspFuncLib 2.6.3f4
com.apple.vecLib.kext 1.0.0
com.apple.iokit.IOBluetoothHostControllerUSBTransport 4.2.6f1
com.apple.iokit.IOFireWireIP 2.2.6
com.apple.driver.AppleSMBusPCI 1.0.12d1
com.apple.driver.X86PlatformPlugin 1.0.0
com.apple.driver.AppleSMBusController 1.0.12d1
com.apple.driver.IOPlatformPluginFamily 5.7.1d6
com.apple.driver.AppleBacklightExpert 1.0.4
com.apple.iokit.IONDRVSupport 2.4.1
com.apple.driver.AppleGraphicsControl 3.6.22
com.apple.iokit.IOAcceleratorFamily2 98.22
com.apple.AppleGraphicsDeviceControl 3.6.22
com.apple.driver.AppleHDAController 2.6.3f4
com.apple.iokit.IOHDAFamily 2.6.3f4
com.apple.iokit.IOAudioFamily 1.9.7fc2
com.apple.kext.OSvKernDSPLib 1.14
com.apple.iokit.IOSurface 91.1
com.apple.iokit.IOGraphicsFamily 2.4.1
com.apple.iokit.IOBluetoothFamily 4.2.6f1
com.apple.driver.AppleSMC 3.1.8
com.apple.driver.AppleUSBMultitouch 240.9
com.apple.iokit.IOUSBHIDDriver 660.4.0
com.apple.driver.AppleThunderboltDPInAdapter 3.1.7
com.apple.driver.AppleThunderboltDPAdapterFamily 3.1.7
com.apple.driver.AppleThunderboltPCIDownAdapter 1.4.5
com.apple.driver.AppleUSBMergeNub 650.4.0
com.apple.iokit.IOSCSIMultimediaCommandsDevice 3.6.6
com.apple.iokit.IOBDStorageFamily 1.7
com.apple.iokit.IODVDStorageFamily 1.7.1
com.apple.iokit.IOCDStorageFamily 1.7.1
com.apple.iokit.IOAHCISerialATAPI 2.6.1
com.apple.driver.AppleThunderboltNHI 2.0.1
com.apple.iokit.IOThunderboltFamily 3.3.1
com.apple.iokit.IOEthernetAVBController 1.0.3b4
com.apple.driver.mDNSOffloadUserClient 1.0.1b5
com.apple.iokit.IOFireWireFamily 4.5.5
com.apple.iokit.IOUSBUserClient 660.4.2
com.apple.iokit.IO80211Family 640.36
com.apple.iokit.IONetworkingFamily 3.2
com.apple.iokit.IOAHCIFamily 2.6.5
com.apple.driver.AppleEFINVRAM 2.0
com.apple.driver.AppleEFIRuntime 2.0
com.apple.iokit.IOHIDFamily 2.0.0
com.apple.iokit.IOSMBusFamily 1.1
com.apple.security.sandbox 278.11.1
com.apple.kext.AppleMatch 1.0.0d1
com.apple.security.TMSafetyNet 7
com.apple.driver.AppleKeyStore 2
com.apple.driver.DiskImages 371.1
com.apple.iokit.IOReportFamily 23
com.apple.driver.AppleFDEKeyStore 28.30
com.apple.iokit.IOUSBMassStorageClass 3.6.0
com.apple.driver.AppleUSBComposite 656.4.1
com.apple.iokit.IOSCSIBlockCommandsDevice 3.6.6
com.apple.iokit.IOStorageFamily 1.9
com.apple.iokit.IOSCSIArchitectureModelFamily 3.6.6
com.apple.iokit.IOUSBFamily 683.4.0
com.apple.driver.AppleACPIPlatform 2.0
com.apple.iokit.IOPCIFamily 2.9
com.apple.iokit.IOACPIFamily 1.4
com.apple.kec.pthread 1
com.apple.kec.corecrypto 1.0
<Image Edited by Host to Remove Serial Number>

Make an appointment at an Apple store genius bar. Your MBP is experiencing GPU issues. Bring this report with you.
Ciao.

Adobe Premiere CC Trial Version "Sorry, a serious error has occurred that requires Adobe Premiere Pro to shut down." PLEASE HELP!

Every time I open any project in Adobe Premiere CC Trial Version, I get the message "Sorry, a serious error has occurred that requires Adobe Premiere Pro to shut down. We will try to save your project." I can't edit at all and am totally stuck. Please help!
It's terrible that this is happening on the trial version as it's making me want to go straight back to FCP! Also - I've tried switching external hard drive and that also doesn't work.
Thank you!

So, opening a new project works?

Sorry, a serious error has occured that requires adobe premiere pro to shut down

Every time I start premiere pro, i get this message
Sorry, a serious error has occurred that requires adobe premiere pro to shut down. We will attempt to save your current project.
I have no idea why this is happening because the program has been working fine for nearly 7 months.
My ram is 2gb, I have a c2d processor and a powerful psu and a gfx card.
Any ideas as what I can do, I have already reinstalled, removed vst plugins and reset all sorts of preferences and caches.
THank you

Head to the Adobe site's 'knowledgebase', type optimise CS3 for (Windows XP, if that's what your using) and following the instructions there, house clean. I find doing this helps clean out those nasty messages

Another: a serious error has occurred that requires Adobe Premiere Pro to shut down

I know a few people have had the same notification:
sorry, a serious error has occurred that requires Adobe Premiere Pro to shut down. We will attempt to save your current project
I have tried a whole series of things to fix it and no luck. Here are all the computer stats... does anyone have any ideas???
Premiere Pro
Version number: CS5, with most recent update
Installation language: English
Updates applied: Most recent… installed AFTER problem started
Project/sequence settings… NA
Operating System
Name: Windows 7, 64bt
Update/patch level: Service Pack 1
Installed language: English
Display resolution and color depth. 1920x1080; 32bit color
CPU type and speed Core i7 950
Amount of memory (RAM) 12GB
Video card
Manufacturer: Nvidia
Model: FX3800
Driver version: Latest (installed after errors started)
Number of monitors (displays): in use 2 (with one disabled for testing)
Audio card
Manufacturer Gigabyte Technology 82801J HD Audio Controller
Model
Driver version: 6.1.7601.17514 (latest version)
Each hard drive's capacity and space remaining Disk setup (partitions used, raid configuration, what is where for OS/projects/media/scratch/audio)
C and D, no partitions. D is raided, controlled by hardware controller. All software on C. Media kept on D.
Hardware capture device NA
Manufacturer
Model
Driver version number
Capture software NA
Name
Company
Version
Comprehensive list of third-party plug-ins you installed.
None for Premiere I don’t think. A couple for After Effects. Have been installed for a while with no recent updates.
Exact text of any error messages
sorry, a serious error has occurred that requires Adobe Premiere Pro to shut down. We will attempt to save your current project
Explain clearly what you want to do, what you are doing and what the result is
Open Premiere to do some work
Be sure to mention if it is something that worked before using the same procedure
Nothing has changed on the PC prior to program failure.
Very importantly: Post details of troubleshooting you have already done to avoid "did that" reponses to questions people ask when trying to help.
Tried:
Reinstalling
Reducing to one screen.
Holding Shift when starting until first screen (New/ Open Existing/ Help)
Holding Ctrl, Shift Alt when starting until first screen (New/ Open Existing/ Help)
Programme crashed regardless of clicking directly on loading icon and opening New or Existing via first load screen, or via clicking directly from a project file.
Removed all fonts installed since last opened.
Restarting.
Updated Graphics Driver.
Updated Premiere

Hi guys; I thought I would share my experience and how I managed to fix this problem. It might help someone.
In my case I kept receiving this message; eventually after re-launching Premiere, I actually paid close attention to the "software loading" information and saw that it got stuck on my installed "Colorista ii" which is a colour grading software.
Now the red bulb came on my head ping!
I recently just upgraded my Mac to the OS X Yosemite & that affected pretty much any non-updated application, which in my case was that and many more of the Red Giant Pacakge; so I searched for the upgrade via Red giant Link, and low and behold I found it and did so. Immediately everything loaded up perfectly fine.. and now can't even do the work, cos I'm so exhausted from an 'almost heartattack'; so going to sleep and commence later in the day I guess..
Now, you might probably want to check if any application on your system needs upgrading to whatever is the operating system on your Mac or PC at this very time. It might help.
Always back-up.
I hope I helped someone :-)
@ToleXElijah
Extreme Studio Manager

Premiere Pro CC shut down

"Sorry, a serious error has occurred that requires Adobe Premiere Pro to shut down. We will attempt to save your current project." - Adobe Premiere Pro CC, every time I open a project.

More information needed for someone to help... please click below and provide the requested information
-PPro Information FAQ http://forums.adobe.com/message/4200840
What is your exact brand/model graphics adapter (ATI or nVidia or ???)
What is your exact graphics adapter driver version?
Have you gone to the vendor web site to check for a newer driver?
For Windows, do NOT rely on Windows Update to have current driver information
-you need to go direct to the vendor web site and check updates for yourself
ATI Driver Autodetect http://support.amd.com/en-us/download/auto-detect-tool
nVidia Driver Downloads http://www.nvidia.com/Download/index.aspx?lang=en-us

'Sorry a serious error has occured that requires Adobe Premiere Pro to shut down. We will attempt to save your current project'. What is the solution? (Mac)

There is an error that says when I am open my project: 'Sorry a serious error has occured that requires Adobe Premiere Pro to shut down. We will attempt to save your current project'. What is the solution? (mac)

This happens to me all the time too. When I attempt to reopen, it makes a "copy of" my project. This is frustrating and happiness often.

"A Serious Error Has Occurred That Requires Adobe Premiere Pro to Shut Down"

"A Serious Error Has Occurred That Requires Adobe Premiere Pro to Shut Down" Pops up every time I export a video.. I have 2 TB of space where i'm exporting so thats not the issue... I'm using RED Giant Pluraleyes to match multiple cameras but other then that, there are no other 3rd party plug ins being used...
This is very frustrating. I'm using updated CC and have tried shutting down the computer (iMac) and tried exporting to different locations on and off my HDD.
What am I supposed to do?

So, opening a new project works?

Sorry, a serious error has occurred that requires Adobe Premiere Pro to shut down. We will attempt to save your current project.

Every time I place a video into the sequence timeline, this error message pops up, "Sorry, a serious error has occurred that requires Adobe Premiere Pro to shut down. We will attempt to save your current project." and then Premiere crashes.
I tried uninstalling all products and then reinstalling them, and the problem is still there.
What can I do to fix this?

@RoninEdits, Thanks for the response.
But yeah, I've tried both the Mercury Playback Engine GPU Acceleration AND Software Only and its the same issue with both.

"Adobe InDesign is shutting down. A serious error was detected. Now file will not open. Please Help?

I was working on an InDesign file, saved the file and tried to export it. I then got this message "Adobe InDesign is shutting down. A serious error was detected. Please restart InDesign to recover work in any unsaved InDesign documents" - Return to Finder. I am now unable to open the file as the message keeps appearing at every attempt, what can I do, please help?

The recovery folder is empty and you can start ID normally, correct? But when you then try to open the file that crashed it crashes again? Is that also correct?
If it is, then it sounds like the file was damaged in the original crash. I would let ID try to recover the file once, just to be sure, though. So emepty the recovery folder again, launch ID from the Dock or the applications folder, then use File > Open... to open the file (and it won't hurt to choose the "as a copy" radio button in the dialog). If ID crashes, restart it without emptying the recovery folder one time. If it crashes again, the file is too damaged to open at all.
If it does open, immediately export to .idml, then open the .idml file and save as a new .indd with a new name (so you don't overwrite what you have now).
How much work is invloved in recreating the file? Do you have any older versions?

Shut down because of an error

How to fix the error "shut down because of an error"

Perform an SMC reset.
Read all the steps. If the MacBook Air never gets beyond the login screen before it spontaneously shuts down you won't be able to perform the "Before Resetting the SMC" steps, so just skip to the next section.
Before Resetting the SMC
Try each of the following steps in this order before you reset the SMC. Test the issue after completing each troubleshooting step to determine if the issue still occurs.
Press Command + Option + Escape to force quit any application that is not responding.
Put your Mac to sleep by choosing the Apple () menu from the upper-left menu bar and then choosing Sleep. Wake the computer after it has gone to sleep.
Restart your Mac by choosing the Apple () menu from the upper-left menu bar and then choosing Restart.
Shut down your Mac by choosing the Apple () menu from the upper-left menu bar and then choosing Shut Down.
Resetting the SMC on portables with a battery you should not remove on your own
Shut down the computer.
Plug in the MagSafe power adapter to a power source, connecting it to the Mac if it's not already connected.
On the built-in keyboard, press the (left side) Shift-Control-Option keys and the power button at the same time.
Release all the keys and the power button at the same time.
Press the power button to turn on the computer.
Determine if the Mac starts and allows you to log in.

Adobe InDesign is shutting down. A serious error was detected

Dear scripters
here I am trying to relink the book contents from different path. While I am running this script my indesign cs2 is shutting down.
the error is below
Adobe InDesign
Adobe InDesign is shutting down. A serious error was detected. Please restart InDesign to recover work in any unsaved InDesign documents.
OK
This is my script
var myFolder = Folder.selectDialog("Please select a folder");
bb = app.books[0].bookContents;
for (i = 0; i < bb.length; i++)
chname= File(bb[i].fullName).name;
mynewfile = File(myFolder + "/" + chname);
if (mynewfile.exists) {
bb[i].replace (File (mynewfile));
$.writeln (mynewfile)
app.books[0].save();
Please advice me how to solve this prob?
thanks in advance
regards
a r u l

You have a serious corruption problem someplace, or a serious conflict with some other software that is running.
If this happens with more than one document, you can start with repalcing your preferences. See Replace Your Preferences
If it's isolated to a single document, see Remove minor corruption by exporting
Another very likey cause is a corrupt or poorly made font. Run a font utility to look for font problems.
Turn off any third party Plugins for ID that you might have installed. Also try turning off your font manager if you have one.
If none of this helps, you may have to reinstall ID.

Premiere keeps shutting down saying " a serious error has occurred"

Hi, I've been using my Premiere CS6 to edit one video for several month, and there was no problem. One day i removed the current itunes library and installed the itunes library from my last macbook, since then whenever i start Premiere a message always pops out asking where's your audio file "hero"? I will then search the new itunes library for the song "hero" and select it. Once select, premiere pops out another message saying" A serious error has occurred that requires to shut down". screen shot as follow: http://i.imgur.com/qAmfzTw.png
My question is: Any advice on how to solve this problem? Does it help to re-install adobe premiere again? Or did i do something wrong while selecting the audio file? Please give me advice if anyone knows any. Thank you in advance!

My best guess is that iTunes music has DRM which PP doesn't like. You need to somehow get that file out of iTunes and into a format PP can work with.

Premiere Elements 9, Closing down due to serious error?

Premiere Elements 9, receiveing "sorry, a serious error has occurred that required Adobe Premiere Elements to shut down" all day. What is going on?

jrhalphen
Thanks for the reply
What computer antivirus program do you use? Please remind me if you have disabled the antivirus and if doing that has any affect on the problem.
You wrote
When Premiere opens it says get latest Inspiration Browser, should I do
that, too?
Just ignore that message and cancel out of it and any other messages encouraging you to Sign In. The photoshop.com feature has been discontinued but those detouring messages persist. We can talk about video and pdf tutorials once you get the program to open properly and it is prepared for work.
You wrote
Have media stored on file in desktop. Cannot open anything in Premiere to
"save to Premiere."
That should be temporary until we get the program to work. Keeping the media there instead an external hard drive keeps external hard drive out of the troubleshooting equation. You will import your source media with the project's Get Media/Files and Folders and drag it to the Timeline. The media that are in the project are just copies of the originals that need to trace back to the originals on the hard drive.
You wrote
I can open Premiere and click new project MY PROJECT, nothing happens. If
I change name of project to something else that is when I get the error
message that Premiere has to close, I still get that message. I cannot
get anything into Premiere or get any thing to open such as get files, etc
and
My computer says I have new version installed.
What is this new version installed - are you referring to the video card/graphics card driver version?
If so, then as John has suggested, go to the web site of the manufacturer of your card and check there to determine if you have the lastest version of the driver. If you do, then we delete the BadDrivers.txt file.
Local Disk C
Program Data
Adobe
Premiere Elements
9.0
and in the 9.0 Folder is the BadDrivers.txt file that you delete. After you do that and open a project, the program will generated a new BadDrivers.txt file and hopefully the program will be gone. Make sure that you are working with Folder Option Show Hidden Files, Folders, and Drives active so you can see the path.
If we are left with the same problem after all that
First. Delete the Adobe Premiere Elements Prefs file.
Local Disk C
Users
Owner
AppData
Roaming
Adobe
Premiere Elements
9.0
and in the 9.0 Folder is the Adobe Premiere Elements Prefs file that you delete. If that does not work, then you delete the whole 9.0 Folder in which the Adobe Premiere Elements Prefs file exists.
If that does not work, then next go for
Deactivation (which is not possible if you cannot open a project) ... so bypass that step
Uninstall, the usual Control Panel/Installed Programs route
ccleaner (regular cleaner and registry cleaner parts) to get rid of leftovers from incomplete uninstalls and/or installs.
http://www.piriform.com/ccleaner
Reinstall with anti-virus and firewalls turned off.
After the program is installed, then install the 9.0.1 Update.
If none of the above works, then try installing and opening Premiere Elements 9.0/9.0.1 from a new User Account with Administrative Privileges.
Please review and try in the order mentioned. We will be watching for your results. If you need any clarification before you begin, please let us know.
Thanks.
ATR

Premiere Pro keeps shutting down and I can't get rid of video clip from timeline

Lately, Premiere Pro keeps bringing up a message when I'm working on my project that says "serious error, Adobe Premier Pro needs to shut down". It's happened four times now. I've tried restarting the computer, uninstalling some programs I wasn't using, and even running updates that were needed. Still no luck. Also, in between shutdowns, there's a clip on my timeline that I imported from YouTube, and I can't get rid of it when I click "Cut" or "Clear". Any idea on why these things are happening?

More information needed for someone to help... please click below and provide the requested information
-PPro Information FAQ http://forums.adobe.com/message/4200840

HELP! Premiere Pro CC shut down because of serious error after applying FilmConvert

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