HELP! problem after update OS & email accounts msg 'there was an unexpected error and the operation was cancelled'

Hello I hope someone can help as i am very upset my BB10 is not functioning.
I have had this handset 3 months & love it!
I updated the OS and now on 10.1.0.4181... I had to do a memory swipe as handset working fine until update then it would not make or receive calls hence the swipe also cleaned up emails etc.
Now when I come to add the email accounts which it allows but no emails are received.. I keep getting this
message 'there was an unexpected error and the operation was cancelled.'
I used to have 2 x virgin media email addresses, 1 x hotmail.co.uk & 1 x [email protected] email address linked to Z10
handset and worked perfect..
What has happened to my phone.. I so need it to operate as before as I use it for work (self employed)
On the settings the virgin emails will sometimes say not connected.
I can use the internet & apps ok & text.. but I love the hub and that is not working like it did...
Can someone please help & advise before I send it to a watery grave...Thanks

Thanks for the reply
Can I get you to manually add the live.co.uk email account by changing the incoming mail server to one of these servers: blu-m.hotmail.com, dub-m.hotmail.com, stn-m.hotmail.com, bay-m.hotmail.com, col-m.hotmail.com or snt-m.hotmail.com.
Then try to add it, let me know if the issue persists.
Cheers.
-ViciousFerret
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HELP! problem after update OS & email accounts msg 'there was an unexpected error and the operation was cancelled'

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