Help? Problem saving to IDML -- content reformats

I have a document from a customer who is using some version of InDesign that is older than Creative Cloud.
I had made an update to the document, they can't open it. The previous version was created in CS6, which worked fine.
So... I opened the file in CC 9.2.1 -- it contains japanese text using the Kozuka Gothic Pro font.
Chose Save As and chose IDML (also tried exporting to IDML earlier).
Opened the IDML file and the content had shifted upward in the document. for example, there was a 3mm gap between a heading graphic and the text that followed it. The text has moved right up flush with the graphic. The rest of the text on the page has also moved upward, overlaying a table.
I haven't had this issue in the past when exporting to idml from CS6. Is there something I need to be doing?
Note: I also tried selecting all the text and using Outline Text, then exported to idml. Same issue. All the outlined text has moved up on the page.
Any insights would be greatly appreciated -- I've asked to have the customer tell me which version they are using, but won't hear back until tomorrow. As this is kind of urgent, I may have to convince Adobe somehow to let me have a trial version of CS6 so that I can make the change there. (I had the trial previously, so can't install again.)
Thanks!

As this is kind of urgent, I may have to convince Adobe somehow to let me have a trial version of CS6 so that I can make the change there. (I had the trial previously, so can't install again.)
If you have adobe cc subscribe you can download and install both indesign cc and cs6
Download InDesign CS6 from CC
http://forums.adobe.com/message/5485418#5485418

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This is turning out to be really crazy. I haven't added any third party application at all.
Last night I tried Roger's 'command-S' and it worked on a different document I opened. I tried the same document, changed it, 'Saved As' and it asked me if I wanted to over-write the file.
I then opened the original document I was having trouble with, hit 'Save As' and the same thing happened; it just made multiple copies of the file. It seems to be a problem with this particular client and all his files; unfortunately, he's the client I do the most work for.
Now I don't know why it's happening on some documents and not on others.
Any further ideas? Can I do something to this client's files, re-save them or whatever, so I don't have this problem?
Thanks again...
Marianne

This is an Adobe Illustrator File that was saved without PDF Content.

Hi everybody,
I'm working in illustrator CS6 and I am trying to save my file as PDF. However I can't seem to do it.
I save the file as an ai. file and click the "Create PDF Compatible File" option. Then when I click >save as >and opt for the PDF version and click save the PDF file comes up with no images and just the .....
This is an Adobe® Illustrator® File that was
saved without PDF Content.
To Place or open this le in other
applications, it should be re-saved from
Adobe Illustrator with the "Create PDF
Compatible File" option turned on. This
option is in the Illustrator Native Format
Options dialog box, which appears when
saving an Adobe Illustrator le using the
Save As command.
This hasn't happened before when saving to PDF previously. If you could offer any help or advice I would much appreciate it.
Cheers
R

Rosie,
This is seriously weird: even if you have Create PDF Compatible File unticked you should be able to Save As PDF.
There may be something corrupt, so the list may be worth trying:
The following is a general list of things you may try when the issue is not in a specific file, and when it is not caused by issues with opening a file from external media, see below. You may have tried/done some of them already; 1) and 2) are the easy ones for temporary strangenesses, and 3) and 4) are specifically aimed at possibly corrupt preferences); 5) is a list in itself, and 6) is the last resort.
If possible/applicable, you should save current artwork first, of course.
1) Close down Illy and open again;
2) Restart the computer (you may do that up to at least 5 times);
3) Close down Illy and press Ctrl+Alt+Shift/Cmd+Option+Shift during startup (easy but irreversible);
4) Move the folder (follow the link with that name) with Illy closed (more tedious but also more thorough and reversible), for CS3 - CC you may find the folder here:
https://helpx.adobe.com/illustrator/kb/preference-file-location-illustrator.html
5) Look through and try out the relevant among the Other options (follow the link with that name, Item 7) is a list of usual suspects among other applications that may disturb and confuse Illy, Item 15) applies to CC, CS6, and maybe CS5);
Even more seriously, you may:
6) Uninstall (ticking the box to delete the preferences), run the Cleaner Tool (if you have CS3/CS4/CS5/CS6/CC), and reinstall.
http://www.adobe.com/support/contact/cscleanertool.html

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