Help ....problem with Aperture Trial

The serial number received by Apple, not working, the installation is not possible, the replay received from Apple:" buy the product first and then we give you phone support...??". This does not seem correct. Help

Yes I have tried downloading the trial again but nothing changes, the serial number generated is always the same. The problem is that on a trial version gives you any support,without being able to buy it I do not like to try!

Similar Messages

Problem with Aperture 3.6 Can't open Preferences

I had a problem with Aperture 3.6; opened a new Library from the Vault, now cannot open Aperture Preferences. When I attempt to open preferences I get a very thin vertical line about 1 ½ inches long?? Any fixes for this/ Thanks, Vic

Try to delete the Aperture preferences as described here at this link:
Get help with Aperture 3 - Apple Support
Steps to reset preference settings
To reset your Aperture user preference settings to their original state, do the following:
Quit Aperture.
In the Finder choose "Go to folder" from the Go menu.
Type ~/Library/Preferences in the "Go to the folder" field. Press the Go button.
Remove the "com.apple.Aperture.plist" file from the Preferences folder.
Restart your computer if you're using OS X Mavericks.
The locations of your Aperture libraries are stored in the preference file listed above. If you have stored your library outside the default location of ~/Pictures/Aperture Library, make a note of where the library is before deleting the Aperture preferences file. If you have more than one library, you can bring up a dialog to choose which one to load by pressing Option immediately after you open Aperture.

I still am having problems with Aperture not loading, It just refuses to work, and I get the message saying it has encountered a problem, and I may need to re-install which I have done dozens of times. The fix mentioned on an earlier post wont work as it

I still am having problems with Aperture not loading, It just refuses to work, and I get the message saying it has encountered a problem, and I may need to re-install which I have done dozens of times. The fix mentioned on an earlier post doesn't work as it is for Ver 10.6.6 and I am running 10.6.7

Do you have Final Cut installed on your machine?
If so, you may want to look at this article: http://support.apple.com/kb/TS3528
Let us know if that helps.

Premiere Pro CS5: please help problem with importing a file error output "there was an error decompressing audio or video"

please help problem with importing a file error output "there was an error decompressing audio or video"

this is related to what adobe program/version?

Some problems with aperture 3

I have some problems with aperture 3...
//1
I updated my library with aperture 3, and export some projects for make another one, everything works fine, I can switch the library very quickly...but when I want change my background in snow leopard, the first library ( current default ) don´t show anything, seems like don´t load well, the "aperture" shows right but without arrow for open the hierarchy, and if I switch the library ( the second one ) the background can load this library without problems, works with all folders, projects...
I repaired the permissions, database and rebuild database but nothing happens.
//2
The second problem I think is the same. In Mail, iWork, iLife...the Media Browser don´t load my main library, only the second one, I have the last update installed, and the second library works fine, why not the first?
//3
I imported some projects from the one library to the other, for adjust my pipeline and make much easy my workflow, but if I import, for example, 2 folders with 4 projects, aperture import in my library 4 folders and 8 projects, the imported files are duplicated O_O
I see the same stuff inside the folders, and when I delete one of them, the aperture delete the 2 "versions", but in the trash I see only one of them xD and if I put back the folder/project, again I see 2 versions xD
I "fixed" creating new folders/projects and moving the photos manually...( with some crush in the process ) any idea about this problem?
//4
This problem is more as a enhancement...what happen if I want to sync different projects from my 2 libraries in my iPhone?? because iTunes only show me the last loaded library
Regards,
Jonatan

many thanks for the answer
not being very computer literate i will try and answer your question
1st i tried to download a "fix" from apple support for Aperture3 but after changing the file name to Aperture.app
as suggested by someone on forum I got the answer
The version of Aperture installed on this Mac must be updated through the Mac App Store. Check the Mac App Store to see if an update is available.
by aperture is 3.2.2
2nd in answer to your question,
memory 2gb 667 Mhz DDR2 SDRAM
I have 128.53 gb free out of 319.21 gb
hope that helps

Printing problems with Aperture

I just switched from Windows (long story, many years) to an Intel iMac 20, with Aperture pre-installed. I had a Canon PIXMA iP 6000D printer; all prints had a yellow cast. I bought an HP Photosmart 7160; all prints have a yellow cast. I have done a format and re-install of OS X and all software. I have installed my Aperture software on another iMac 20 at the store; with my printer and the store's printer the prints had a yellow cast. I took my computer to the store and printed on their printer; all prints had a yellow cast. I get the same results printing from Photoshop CS2 for Mac or from Preview. I have tried several USB cables. My monitor is calibrated with a SpyderPro 2. Prints directly from a memory chip in the printer are fine. I've tried all the adustments in the print setup; no help. I'm working on the sliders now, but with seven sliders with 100 possible settings on each I think that's seven to the 100th power possible settings. Both printers work fine with my Windows computers.
I've exhausted all the available Apple support. Anyone have any ideas?
Arthur
iMac 20 Mac OS X (10.4.8)
iMac 20 Mac OS X (10.4.8)

Well, to reiterate, I am using the HP printer as there is only room for one printer on my desktop. I am using HP paper, the "Advanced" type which is bar coded so that the printer recognizes the paper type and sets the appropriate defaults. I have also tried other HP papers, and selected them from the printer dialog. I have tried setting the paper type manually with the "Advanced" paper. I have tried printing with all the defaults left alone.
When I said that I had tried every print option in the printer dialog sequence, I meant that in the printer dialog I had tried each of the paper types, each of the color options, each option under HP Colorsmart, several types of HP printer paper with the proper option selected. Under ColorSync, there are only two options here. One is "Standard" and the other is "in Printer" which is greyed out.
Go down the print dialog. I have tried every option. Under "Paper Type, Quality" I have tried every option for paper type, quality, and color. I have done this systematically, using all available combinations.
I don't know how else to describe the process Apple and I have tried to use to try to repair my problem. Name an option--I have printed using it.
I tried the "sliders" as a possible way of altering the output from the computer to the printer, as I had exhausted all other possibilities, and if I could find the magic combination I could set it as the default and all my prints would be
affected by those settings and print correctly. They appear in the printer dialog from Aperture. My photos print correctly if I copy the file to a Compact Flash chip and place it into the printer slot and print directly.
Pardon me if I seemed snappish. I bought the iMac specifically for photographic work, have had it for a couple of months, have made several hundred prints, have exhausted support from Apple, and am grasping at straws. I have 8 GB of photos from my last trip which remain unprinted. Shortly before the trip I did two wedding shoots which were quite successful, printed from Photoshop CS2 under Windows. All my current photos print acceptably on this printer from my Windows computer. They are not acceptable printed from Adobe CS2 for Mac.
Can I be more specific in what I have tried? Do you have a suggestion for something for me to try? Apple and I are grasping at straws, and would appreciate any help you can give.
Arthur

Problem with Aperture 2 and Digital Camera Raw Compatability update 3.1

Has anyone using Aperture 2 experienced problems with the Digital Camera Raw Compatability update 3.1. It may be purely coincidence but, since downloading this on March 3, I get the dreaded red screen and unsupported image format on my previously downloaded and edited RAW photos. I use a Pentax k-7 with which, once set up, I have had no problems until now!
Please - any help would be very gratefully received

That probably explains why any checks that your computer did to see if the Camera Raw update was okay to apply didn't stop it. You should probably contact Apple and explain that they broke something that was working fine previously.
A few people have reported backing off Camera Raw 3.1 and going back to Camera Raw 3.0 for now. This note is one of the ones I've found describing how to do that, if you wish to try that. Or, you could head down the path Apple means to lead you on and upgrade to Aperture 3.
Message was edited by: Ailish Eklof

10.5.3 problem with Aperture 2.1

I recently spent the $200 to buy Aperture and have been enjoying it.
Until, last night I updated Leopard to 10.5.3
Last night I read about problems other people were having with RAW photos appearing black upon editing after upgrading, and NOW the same thing is happening to me.
Not only that, but upon adjustments, my photos are also appearing as a 'scrambled' graphic.
I can't seem to find the post, but I notice that touchy topics are quite often deleted from this forum very fast.
Does anybody know if Apple has addressed this and plan to release a fix?
I am a wedding photographer who has a tight deadline to deliver, hence the reason I just picked up a new imac 24" and Aperture 2.1
Now I am on hold and can not deliver my product. I hope there is some info out there.
Thanks in advance!
Message was edited by: colorsound

I'm posted an image of Aperture corruption, fresh this morning:
http://lemon.soju.co.uk/2008/06/05/would-you-trust-your-photos-to-an-application -that-does-this/
- New iMac 3.06GHz Dual Core, 4GB Memory, NVidia 512MB (received Sunday 1st June 2008)
- 10.5.2 upgraded to 10.5.3, then Aperture 2.1 trial installed
- First import of 40GB of photos, left to run overnight
- When trying to use this morning, Aperture screens were corrupt and it refused to shut down. I had to power off then boot back into Mac OS X. When I restarted Aperture it worked, but it still seemed to have problems taking over the machine - eg, I wasn't able to send mail from Gmail within VMWare Fusion until I closed down Aperture. I never have problems with VMWare Fusion.

Problems with Aperture Library

My iMac crashed as I was importing some pictures. When I restarted it said there was a problem with the library and it needed to be repaired. After the repair I find that when I open Aperture I get an error message:There was an error opening the database for the library “/Users/samswallow/Pictures/Aperture Library.aplibrary”. I quit that and Aperture closes. I have reinstalled Aperture and it makes no difference. All my photos are still there in Aperture Library Masters and can be seen in Preview. I would value any help on this.

Did you do a repair or a rebuild? And did the action complete normally?
I would do the permissions repair then the library repair again and if you still get the errors do the rebuild. Note before doing the rebuild you should have a backup of your library. While it rarely happens rebuilds can make things worst.

Pentax K-x RAW color shift problem with Aperture 3

I have seen a few posts similar to what my problem is but not exactly.I have two Pentax K-200D's and a new Pentax K-x. I shoot RAW with all of them and the K-200D's work great. The RAW files however from the K-x are doing something strange. Sometimes (more and more though) the files are being imported into Aperture and there is a radical color shift after they finish loading. ALL of the preview thumbnails look fine in the camera and the Aperture import window. However, after importing them and processing is complete, some of the shots have a magenta color shift, but most that have this problem shift radically to a green tint. Everybody looks like they are in "The Matrix."
I do not have any brightness correction on the camera turned on as other posts imply might be the problem. I have also remove the Aperture RAW 3.2 and tried 3.0 and 3.1 with no solution. 3.0 doesn't recognize the files at all and 3.1 does the same thing as 3.2. Here are two examples of UNEDITED RAW files:
Frame that looks fine in RAW
http://gallery.me.com/mattcline#100470/IMGP5982&bgcolor=black
The next frame taken with the same settings on the camera:
http://gallery.me.com/mattcline#100470/IMGP5983&bgcolor=black
I do have one possible pattern. I had the camera set on rapid fire capture. It appears to me that the first frame I take when the shutter button is depressed looks and translates fine. All the subsequent frames take in rapid fire under the same shutter release have the green shift when taking shots in relative shade. Things taken in bright sunlight have the magenta shift.
Any ideas on what is going on or how to fix this?
Thanks.

kb8wfh wrote:
I just downloaded Apple's RAW 3.3 and it still made no difference.
Going back over the files, I found that going back and forth between the two, see no difference in the RAW processing headings. I did see however that in the meta data that the two pictures I have in the example of those listed above have one difference. There is a setting on the Exposure Bias for the one that was fine was -0.3 ev and the one that has the green contrast blast has an Exposure Bias of 0.3 ev. So the one that looks right is slightly negative. Doesn't seem like that should be a big difference, but apparently it is.
I did take some pictures with the RAW+JPG setting and I had the same problem with the RAW files. Some were ok, some were green, others were magenta shifted. However, all the JPG files looked just fine.
Switching from Aperture isn;t really an option for me. I have been using it for a long time and it generally works very well...perfectly with my K-200D's. It's just some bug with the RAW decoder for the K-x.
It's a known bug and I have been in touch with Apple staff over it, including engineers. It's not just the K-x. Other brands (Canon) and models suffer from the RAW processor gone wrong.
Right now there is no fix. At the pace Apple works at, there may not be one for quite some time. Use JPEG, use iPhoto, or move to Lightroom.
Another suggestion is to phone customer service and complain that their "Pro" program is not working as expected. I spent hours with an engineer going over the issue including a screen share session, only to be told to use JPEG.
This was 4 months ago.

Problems with downloading trial version

Hi,
I tried to download the trial version of LE on
http://www.apple.com/logicexpress/trial/
and get a ,,Your download will begin automatically.'' but this never happens.
I'm using Safari. Anyone having the same problems?
Gruesse, Pablo
PowerBook G4 12" Mac OS X (10.4.9)

Not working here. Page redirect.
I expect it is because they are updating the trial version to a Universal Binary (7.2) one.
Far too many people have been having negative experiences with the trial and IntelMacs without knowing why and being put off, I reckon.

Is anyone else having problems with Apertures Date fields?

After experiencing a sysems failure I began restoring my images from backups. I have had no end of problems with Image dates. I have come to the determination that Aperture is NOT using either the "Create Date" or "DateTimeOriginal" as the image "Date" or "Date Created" data if other fields have other dates.
Here is a clip from my image metadata using exiftool:
File Modification Date/Time     : 2012:09:23 19:53:15-04:00
File Access Date/Time           : 2013:01:16 11:34:38-05:00
File Inode Change Date/Time     : 2013:01:16 11:31:32-05:00
Create Date                          : 2006:02:20 11:51:12.10
Date/Time Original              : 2006:02:20 16:51:12.10
Modify Date                          : 2006:02:20 11:51:12.10
And here is what Aperture utilized on import
Date:                               9/23/12 7:53:15 PM EDT
Date Created                         9/23/2012 7:53:15 PM
So Aperture utlized the File Modification Date/Time as the Create Date despite that the fact that the Create Date field is present and is properly formatted in the original image.
According to the Aperture mapping table, this shouldn't be happening.
Now, before someone recommends that I use Aperture's Date Adjust utility - I'm talking about slightly over 30,000 images. Editing images one at a time, or in blocks when you don't know what field Aperture is using as the Create Date would require individual inspection of each image followed by manual adjustment of each image. That approach isn't acceptable.

Hmm ok, let me restate the issue then, I thought I was clear. I could have pointed out in my original post however, that only the EXIF and IPTC date fields were displayed from the metadata dump.
The data set presented in my first post is the EXIF dataset from the file which clearly shows the image was captured by digital camera at
Create Date                          : 2006:02:20 11:51:12.10
Date/Time Original              : 2006:02:20 16:51:12.10
(The delta of 5 hours is the result of Zulu versus local time offset)
But, when I ingested it into Aperture, the import routine utilized the IPTC field
File Modification Date/Time     : 2012:09:23 19:53:15-04:00
which is updated by the OS whenever you move the file around outside of Aperture. (a number of image data fields are updated by the OS - filename for example is another.). This resulted in the image date fields being stamped in Aperture as:
Date:                               9/23/12 7:53:15 PM EDT
Date Created                         9/23/2012 7:53:15 PM
Which obviously came form the File Modification Date/Time field and not (either) the Create Date or Date/Time Original fields.

Problems with Free Trial of Acrobat XI

I'm having problems with the free trial of Acrobat XI Pro..I click and download, but thereafter it doesn't sync

And when you post there, please explain "doesn't sync" in more details. Please include any error messages in full, or screen shots.

HELP/Problems with pull-down navigator bar

Hi everyone,
I was wondering if I could get some input. I have just
re-designed our magazine's site, www.easternsurf.com
I used Pop-Up menu function in Fireworks 8 to generate our
Navigator bar. For the most part everything has been working well,
BUT we've had a couple of complaints that the navigator bar's
pull-down menus get stuck behind the photos/banner ads/etc. instead
of in front of them when viewing in Internet Explorer. I'm on the
Mac platform (OSX Tiger/Macromedia Studio 8) and have seen no
problems viewing in Safari, Firefox and Netscape. The only
complaints have come from Internet Explorer users. A couple of
people updated their browser to the newest version and the problem
disappeared, however we've still had a couple of people that have
written in that the newest version of IE is still not displaying
properly.
Also we've got a strip of button ads running down the left
hand side of each page and I've also seen another issue that's
common on sites of this type...when the pulldown menu overlaps with
a Flash element, there is a problem with the screen re-draw. I've
seen this on several other sites and know it's a common problem,
but does anyone know of a workaround where this won't happen? I
just noticed that signing on to Adobe's site, there almost seems to
be a command where the menu keeps re-drawing at a very rapid rate
so this won't happen.
Any input would be greatly appreciated, although I'm Mac all
the way, we are a business and have to get this site visible for
everyone!
Thanks

Hi Oldbudge,
Welcome to the Community,
Please Perform a Battery Pull Restart like this While Device is Powered On remove the Battery wait for a min. then re-insert it back wait till the device take a long Reboot.And see if that helps.
Good Luck
Prince
Click " Like " if you want to Thank someone.
If Problem Resolves mark the post(s) as " Solution ", so that other can make use of it.
Click " Like " if you want to Thank someone.
If Problem Resolves mark the post(s) as " Solution ", so that other can make use of it.

Help - problem with white iphone 4 speaker

Hi, i have a problem with my white iphone 4 speaker. I know the specs stated that the mic is supposed to be on the left and the right is the speaker but i've compared at least 2 other black iphones 4s and there is some volume from the left side (if you close the right side) whereas mine is practically non-existent. Should i be concerned? Is this specific to the white iphone 4? The local telco has not been helpful - they can only reformat the phone and said that this is a software problem. Anyone with similar experience pls share. Thanks in advance.

irene sim wrote:
Hi, i have a problem with my white iphone 4 speaker. I know the specs stated that the mic is supposed to be on the left and the right is the speaker but i've compared at least 2 other black iphones 4s and there is some volume from the left side (if you close the right side) whereas mine is practically non-existent. Should i be concerned? Is this specific to the white iphone 4? The local telco has not been helpful - they can only reformat the phone and said that this is a software problem. Anyone with similar experience pls share. Thanks in advance.
You already know the answer. ALL iphones, every single one of them, have but one speaker at the bottom. You have NO ISSUE at all with your speakers. None. Nothing is wrong. At all. No problem. None.

Help ....problem with Aperture Trial

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