HELP!! Problems syncing - do I have the right software for our two different devices?

We have had real trouble synicing my other half's Zire.  The computer recognizes him as a user, moves horrendously slowly and then no information shows up in his Palm files on the Mac.  It's all still in his Palm, but the sync has obviously failed.  I downloaded software for my M500, because in our previous life as PC people, I'd been told that that software covered both devices.  Was I mistaken?  Do I need to remove it and download different software?  Or do I need to have two separate software programs on our Mac and is that even possible without them cancelling each other out?
Any suggestions and help would be greatly appreciated.
Thanks,
jcmarsten

Outstanding! Thanks for the assistance.
I'm all ears for any other suggestions that anyone else has.
William

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