Help! Problems with my serial number!

Three weeks ago, I received the message that it seemed like I was working with a counterfeit version of CS3. That's not true, seven years ago I bought the total package and created an account on adobe. I am also in possession of the license code.
No problem I thought, I enter my serial number and I can go back to work. Not so! I get the message that the serial number that I have entered is not valid !!
I have a real problem, I have several projects, which I can not run now! Is there anyone who can tell me how I can solve this problem?

Hi Ani,
When I download the new application, I get the following message:
You can only install one Adobe product at a time. Complete the other installation before attempting to install. Design Premium Adobe Creative Suite 3
This is strange because when I look in task manager, there is no other process going on.
Do you have another advice for me? Whatever would still be possible is to clean the laptop (return to factory settings) the laptop. However, the license is installed twice already and when I get off CS3 i think it is not possible to install int again because i allready used 2 licences (One on the computer where I was working and one on my private laptop).
Regards,
Marieke

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You can check your account details by going to www.adobe.com and clicking on Manage Account. You need to sign in with your Adobe Id and then click on View All under Plans & Products. Next click on View your products and after a while it should produce your list.
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Product Code <removed by moderator>.
My work email is <Removed by moderator>

Jeff,
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CS6 - http://helpx.adobe.com/x-productkb/policy-pricing/cs6-product-downloads.html
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Help! Problems with my serial number!

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