HELP! product keeps freezing and will not w

I have had my 30 GB since March and have had no problems except for it freezing every once in a while and then I reset it with no problem. Since today, my device will not shut down properly or play any song at all. When it reset it, it turns on and I can scroll for a bit, but then as soon as I hit the button for it to do something it locks up again. I connected the usb port and it says the usb port has malfunctioned and does not recognize it. What do I do?

ralberts,
Gi've the Cleanup in recovery mode a try first.
http://us.creative.com/support/kb/article.asp?l=2&sid=4794
Jason

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