Help: purchased movie not there

I bought a movie on itunes and it downloaded and everything. However, when i go into my movies to play that movie it takes me to the menu but will not let me play the movie. I am unable to click on the play icon becuase it is all blacked out. I don't think the download went all the way through. How do I get the movie that I paid for?
HELP PLEASE

How to report an issue with Your iTunes Store purchase

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I have a new movie rental in my iTunes account on my Mac Book Pro but does not show up on Apple TV. All my other purchased movies are there OK. Any suggestions?

I have a new movie rental in my iTunes account on my Mac Book Pro but does not show up on Apple TV. All my other purchased movies are in there OK. Any suggestions?

It won't show up on your Apple TV until it is fully downloaded into iTunes on your computer, have you done this.

Purchased movies not showing in iTunes for Mac

I'm using the same apple ID on several devices, and am able to access all purchased movies on my Apple TV, iPhone, and iPad. When using iTunes on my Mac, only 25 of the 50 purchased movies viewable elsewhere are accessible. I've tried accessing the missing items through the iTunes store, hoping that they'd be available for download, but am only given the option to purchase them again. Does anyone else have this problem and/or know how to remedy it? I've already tried deauthorizing/reauthorizing, and logging in and out. It has been happening for a while, so I don't think that it is something that was caused by a recent software update.
Thank you for any help that you can provide.

I feel dumb. Solved it for myself. In case anyone else has this issue, instead of looking at purchased items from within your library, go to the iTunes store home page, and select purchased from the menu on the right. Then there will be a tab for "not in my library." This is where your purchased items that haven't been downloaded to your computer reside.

Purchased movies not playing

Purchased movies that are loaded into my AppleTV are showing up white and no sound. Do I have to reload?

OK. So pulling the cord out as a regular event is not something I want to do and I seem to be doing it daily.
Restored the AppleTV to factory and have updated and reloading now.
If that doesn't do it, I'm off to the Apple Store unless someone has a better solution.

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I am backing up a MacBook Pro and a PowerMac G5 to a Time Capsule. Seems to be working fine except the movies that I purchased under iTunes that reside on my computers don't show up in the Movies library on the Time Capsule backups. They do contain some iMovie stuff that I have done, but no purchased movies. I would appreciate any suggestions.

I answered my own question. The movies show up in the iTunes library as separate files and not under the movies catagory

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After installing a new hard drive on my pc laptop I see a gray screen with no audio when I play purchased movies in iTunes. I have authorized the iTunes player and movie, I have the latest version of iTunes.
What is stopping me from hearing and seeing movies in iTunes that I have purchased?
I have no problem seeing and hearing them on my iPod.
Thank you for looking.

correct me if i am wrong, but you do not get that option to convert movie to ipod/iphone, just to acc that i recall.

TS1702 When I backed up my ipad because I thought I had a problem with it in which I didnt, I went to restore my ipad and now some of my app that I had purchased are not there, the free version is on my Ipad and Icloud but not the purchased version?

I thought I had a problem with my Ipad in which I didnt, so I backed up my Ipad and restored it, but now Some of my apps that I have purchased are not available only the free version, not the purchased version. I would have to purchase again and it is not backed up into my Icloud either ?

I assume that you will have to set up as new since it will not let you restore from the backup. Then after you set it up, you can restore from the iCloud backup. The backup should not disappear be use you are setting this device up as new. Your backup should still be in iCloud.
However, after you activate the iPd and update the software, you will have to erase the device in order to restore from the Cloud backup, that is the only way to get to the iCloud backup.
Copied from the article that linked you to this discussion ....
Resolution
Update your device to the latest version of iOS to be able to restore the backup.

Purchased movies not shown in itunes (but on Apple TV and iPhone 6)

Hello,
I bought some movies on apple tv and they are shown correctly on iPhone 6 (iOS 8.1.2) and Apple TV 3.
But I can't see them (the movies library is shown empty) in iTunes 12 on my MacBook Air (mid 2012, Yosemite 10.10.1).
My music is shown correctly with iTunes match so i don't think it's a problem with iCloud.
Any ideas what i can do to see my purchased movies in iTunes?
Thank you a lot and happy new year!!
Peter

I've had this issue a couple of times on my Apple TV (3rd gen). I managed to get the newly matched content to show up a couple of times by editing the metadata for the album and then changing it back to the original (i.e. I changed the album title to add an 'X' to the end of it, then changed it back to the original) and it somehow triggered the iTunes Match on the Apple TV to update itself. I haven't really found a way to force Match on the Apple TV to update itself if it's being stubborn. Best of luck getting this sorted.

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Hello, recently I've purchased the Matrix Trilogy. It's on my purchase history yet I cannot see it in my list of purchased movies nor does anything show up when I press check for available download. Anybody got any ideas?

I am in the US.
I should also mention that all my previous TV show, music and Movie purchases are available, except this one.

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trying to play my purchased movies in itunes and screen is black. counter is running and chapters show up but no video or audio.

Try repair your QuickTime through Control Panel.

HT203180 purchased movies not re-syncing

I have been having this problem for a few months, and is now getting ot the point where I am going to throw my phone and laptop through a window!
Problem is as follows:
I have recently downloaded some movies from itunes directly onto my iphone 4.
I noticed there was an update for my phone, so i have updated it fully tonght.
The movies have now gone into my itunes, but will now not re-sync onto my phone.
There is enough space on my phone
Other movies will sync (some of which have been purchased the same way, and others have been taken from DVDs that have a digital copy - following the instructions).
I am a mac user, and have only been experiencing this since January this year. I have never had any other problems with itunes and syncing at all.
I have made sure that all of the items are compatible, and so any help that involves 'create ipod/iphone version' will not help - I have made sure of this, and cannot actually create this version, as they are already the correct version.
I just don't understand why some will transfer and others won't.
When I select 'manuallymanage music and videos when syncing, it makes no difference. I will then select the movies in the iphone tabs, and at the top right, it will say that I have selected a number of videos, but the taskbar at the bottom showing what will be transferred to my phone does not move at all. It will only move when I select certain videos.
I have checked the file locations, and they are all within my itunes folder, so I cannot understand what is going on.
Any help will be greatly appreciated. I feel there may be a trip to an apple store coming...!!

If it's a newer movie, I fear we aren't going to be able to download anymore. I sent Apple an inquiry, I think any movie that will be available in the cloud will not sync on an iPod Classic. Two recent movies I purchased, one through iTunes, an HD version, and one at a store with a digital download code, will no longer sync to my Classic, but it will to the phone or iPad. Not a happy camper with Apple at this time!

Purchased movie not showing in Library

Downloaded a movie to my Apple TV (Purchased not rental) and I can't find it in iTunes. Used the "Check for available downloads" and it says "No available downloads" and the movie is NOT in my Library - Help Please

iTunes prefs > Store.
Tick Show iTunes in the Cloud purchases.

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I just purchased the movie 'White Christmas' from the iTunes store and downloaded it to my Mac. I am running the most recent version of iTunes 11 on my system, and have a number of movies in my library with no other problems that I am aware of. The movie shows as downloaded, and in my 'Recently Purchased' playlist, shows up and is playable from that list. However, the movie does not show up in my movies list, nor does it show up in a Spotlight search of the library.
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Thanks,
Ed

Hello charliemccarley
If you are not seeing your purchased content on your Apple TV, then the first thing I would check is to make sure that you are signed under the Apple ID that made the purchase. If it is and is a purchase that you can download again, then report it to the iTunes Store.
Report an problem with an item you bought from the iTunes Store, App Store, Mac App Store, or iBooks Store
http://support.apple.com/kb/HT1933
Download past purchases
http://support.apple.com/kb/ht2519
Regards,
-Norm G.

Purchased items not there.

So I moved to Israel … and today I changed my iTunes account to Israel
Then suddenly all my previously made purchases were gone... from the mac app store and from the iOS app store
What should I do??? I'm very preoccupied since I had a lot of apps there..
Thanks in advance for your help

If your credit or debit card creditials, in other words, that account was setup in the country you came from, they won't work in Israel.
That information is stored in iTunes Store > View My Account > Payment Information
The apps you purchased in one country will not work in another.
"Setting up an iTunes Store account in this manner normally requires a valid credit card with a valid billing address in the country that you are setting an iTunes Store account for"
From here > http://www.ilounge.com/index.php/articles/comments/the-complete-guide-to-using-t he-itunes-store/

I tunes help. Movies not playing

*Sorry for the double post but I had the same topic posted in anoter topic and was redirected here. Thanx
I had painstakingly uploaded my favourite music videos onto my computer-itunes-ipod on the old version of itunes 6.0. Upon getting annoyed with the update manager, i decided to ** with it and updated to Itunes 7.0. Upon doing that, ALL of my precious videos cannot be played. It has that CD changer type look to it but it doesnt play anything. And where there should be my videos, it is not just blank BUT it still has the names and titles of the videos that are supposed to be there. I don't know if this has anything to do with quick time versions as well or not but im at a loss.
Currently using quick time pro 7.0. If I update to another version of quick time will my Pro be lost? please help....

Since this is the MacBook Pro hardware forum, it's not the best place to get an answer to your question.
Try this:
iTunes for Mac
But thanks for telling me about this screen saver. I just activated it, and it works for me (which doesn't help you at all, I understand).

Help: purchased movie not there

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