Help! Quicktime Pro
i purchased quicktime pro about 3 months ago from Apple.com
However, i recently had to clean out my hard drive and back everything up. obviously once i got my laptop back, i didn't have QuickTime Pro installed anymore. since i've already paid for it, how do i get it back? how do i download it again and prove that i've already purchased the software and should not need to pay for it again?
-alex
Hi,
I am having a similar problem. I purchased QT Pro (key) and now have only QuickTime (player) on my MacBook Pro.
When I go to the QuickTime preferences, it says I have QuickTime Pro and it shows my registration key. However, every time I open QuickTime, it only shows up as "Player" and NOT Pro. None of the Pro functionality is available either. So, I tried to reinstall the QuickTimeProMediaComponent.pkg, but it stops abrputly and tells me to try and install it "again". I've tried to reinstall it again and again, and it still gives me this error.
Is there some way to download a new copy of "Pro" and use the Key I purchased from Apple to install this again, or just make it work?
Thank you so much,
Joel
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Please anyone can give me a hand? TIA
here's the QT component list.
Here is the Quictime report
Process:
QuickTime Player 7 [2042]
Path:
/Applications/Utilities/QuickTime Player 7.app/Contents/MacOS/QuickTime Player 7
Identifier:
com.apple.quicktimeplayer
Version:
7.6.6 (7.6.6)
Build Info:
QuickTimePlayer-17090000~1
Code Type:
X86 (Native)
Parent Process: launchd [283]
User ID:
501
Date/Time:
2013-08-07 13:59:51.042 -0300
OS Version:
Mac OS X 10.8.4 (12E55)
Report Version: 10
Interval Since Last Report:
14212 sec
Crashes Since Last Report:
65
Per-App Interval Since Last Report: 4183 sec
Per-App Crashes Since Last Report: 26
Anonymous UUID:
3AB1ED86-19C4-7801-7E5E-CCB8AE6FADCF
Crashed Thread: 0 Dispatch queue: com.apple.main-thread
Exception Type: EXC_BREAKPOINT (SIGTRAP)
Exception Codes: 0x0000000000000002, 0x0000000000000000
Dyld Error Message:
Symbol not found: _ValidateAudioChannelLayout
Referenced from: /Library/QuickTime/QuickTimeComponents.component/Contents/MacOS/QuickTimeCompon ents
Expected in: /System/Library/Frameworks/QuickTime.framework/Versions/A/QuickTime
Thread 0 Crashed:: Dispatch queue: com.apple.main-thread
0 dyld
0x8fefb0b5 dyld_fatal_error + 1
1 dyld
0x8fefe01b dyld::fastBindLazySymbol(ImageLoader**, unsigned long) + 150
2 libdyld.dylib
0x93ce876c dyld_stub_binder_ + 20
3 com.apple.QuickTimeComponents.component
0x0a03f888 CopyAndExpandStreamLayout + 49
4 com.apple.QuickTimeComponents.component
0x0a050856 AudioContextProcessorOutputDevice::GetLayout(unsigned long, unsigned long, AudioChannelLayout**) + 846
5 com.apple.QuickTimeComponents.component
0x0a05285f AudioContextProcessorOutputDevice::CreateProcessor() + 1013
6 com.apple.QuickTimeComponents.component
0x0a046c53 AudioContextChannel::AddProcessor(unsigned long, AudioProcessorDescription*) + 431
7 com.apple.QuickTimeComponents.component
0x0a04037d AudioContextBase::ComponentEntryDispatch(ComponentParameters*, AudioContextBase*) + 1053
8 com.apple.CoreServices.CarbonCore
0x95effade CallComponent + 151
9 com.apple.CoreServices.CarbonCore
0x95effb38 CallComponentDispatch + 29
10 com.apple.QuickTime
0x94cb28bd AudioContextAddProcessor + 49
11 com.apple.QuickTime
0x94cb234f AudioContextManager::CreateContext(ComponentDescription*, AudioProcessorDescription*, ComponentInstanceRecord**) + 425
12 com.apple.QuickTime
0x94cb21a0 AudioEngineCreateContextWithDeviceDescription + 47
13 com.apple.QuickTime
0x94cb17cd QTAudioDeviceContextCreate + 285
14 com.apple.QuickTime
0x94cb1620 QTAudioContextCreateForAudioDevice + 66
15 com.apple.QuickTime
0x94c8233c SetMovieActive_priv + 332
16 com.apple.QuickTime
0x94c88482 QTOMovieObject::SetProperty(unsigned long, unsigned long, void const*) + 8250
17 com.apple.QuickTime
0x94c7a1b5 DispatchQTMsg(void const*, unsigned long, unsigned long, unsigned long, QTOGenericObject*) + 327
18 com.apple.QuickTime
0x94c79fe0 QTObjectTokenPriv::SendMessageToObject(QTMessagePriv*, unsigned long) + 178
19 com.apple.QuickTime
0x94c799c1 QTObjectTokenPriv::DispatchMessage(QTMessagePriv*, void const*, __CFAllocator const*, unsigned long, unsigned long, ComponentMsgParam*, unsigned long, unsigned long) + 1445
20 com.apple.QuickTime
0x94c793c3 QTSendMessageToObject + 129
21 com.apple.QuickTime
0x94c8642a QTSetObjectProperty + 275
22 com.apple.QTKit
0x967f1da0 -[QTMovie_QuickTime setActive:] + 100
23 com.apple.QTKit
0x967e2a99 -[QTMovie_QuickTime initWithQuickTimeMovie:disposeWhenDone:delegate:attributes:error:forParent:] + 646
24 com.apple.QTKit
0x967b4914 -[QTMovie_QuickTime initWithAttributes:error:forParent:] + 5934
25 com.apple.QTKit
0x967b2b1c -[QTMovie initWithAttributes:error:] + 933
26 com.apple.QTKit
0x967c3ca1 +[QTMovie movieWithAttributes:error:] + 66
27 com.apple.quicktimeplayer
0x000060ad -[QTPMovieDocument readFromFile:ofType:error:] + 233
28 com.apple.quicktimeplayer
0x00005f55 -[QTPMovieDocument initWithContentsOfFile:ofType:isHotPicks:error:] + 105
29 com.apple.quicktimeplayer
0x00012782 -[QTPMovieDocument initWithContentsOfURL:ofType:error:] + 129
30 com.apple.AppKit
0x91aeef18 -[NSDocumentController makeDocumentWithContentsOfURL:ofType:error:] + 383
31 com.apple.AppKit
0x91afad20 -[NSDocumentController(NSDeprecated) openDocumentWithContentsOfURL:display:error:] + 898
32 com.apple.quicktimeplayer
0x00012476 -[QTPApplicationDelegate openFiles:openInNewPlayer:] + 382
33 com.apple.quicktimeplayer
0x000122f1 -[QTPApplicationDelegate application:openFiles:] + 110
34 com.apple.AppKit
0x919ec825 __69-[NSApplication(NSAppleEventHandling) _handleAEOpenDocumentsForURLs:]_block_invoke_0 + 1907
35 com.apple.AppKit
0x91795956 -[NSDocumentController(NSInternal) _autoreopenDocumentsWithCompletionHandler:] + 52
36 com.apple.AppKit
0x91793f2d -[NSApplication _reopenWindowsAsNecessaryIncludingRestorableState:registeringAsReady:completion Handler:] + 371
37 com.apple.AppKit
0x91793d85 -[NSApplication(NSAppleEventHandling) _reopenWindowsIfNecessaryWithAppleEvent:completionHandler:] + 211
38 com.apple.AppKit
0x919ec04f -[NSApplication(NSAppleEventHandling) _handleAEOpenDocumentsForURLs:] + 287
39 com.apple.AppKit
0x91793911 -[NSApplication(NSAppleEventHandling) _handleCoreEvent:withReplyEvent:] + 727
40 libobjc.A.dylib
0x91459628 -[NSObject performSelector:withObject:withObject:] + 77
41 com.apple.Foundation
0x9539d41a __76-[NSAppleEventManager setEventHandler:andSelector:forEventClass:andEventID:]_block_invoke_0 + 121
42 com.apple.Foundation
0x9539cf71 -[NSAppleEventManager dispatchRawAppleEvent:withRawReply:handlerRefCon:] + 430
43 com.apple.Foundation
0x9539cd6e _NSAppleEventManagerGenericHandler + 173
44 com.apple.AE
0x94744a35 aeDispatchAppleEvent(AEDesc const*, AEDesc*, unsigned long, unsigned char*) + 331
45 com.apple.AE
0x94719fbe dispatchEventAndSendReply(AEDesc const*, AEDesc*) + 44
46 com.apple.AE
0x94719e7d aeProcessAppleEvent + 318
47 com.apple.HIToolbox
0x94837c58 AEProcessAppleEvent + 100
48 com.apple.AppKit
0x9178fcdd _DPSNextEvent + 1655
49 com.apple.AppKit
0x9178f16c -[NSApplication nextEventMatchingMask:untilDate:inMode:dequeue:] + 119
50 com.apple.quicktimeplayer
0x00003a1c -[QTPApplication nextEventMatchingMask:untilDate:inMode:dequeue:] + 71
51 com.apple.AppKit
0x917855cc -[NSApplication run] + 855
52 com.apple.AppKit
0x917285f6 NSApplicationMain + 1053
53 com.apple.quicktimeplayer
0x00002495 start + 53
Thread 1:: Dispatch queue: com.apple.libdispatch-manager
0 libsystem_kernel.dylib
0x901c49ae kevent + 10
1 libdispatch.dylib
0x98057c71 _dispatch_mgr_invoke + 993
2 libdispatch.dylib
0x980577a9 _dispatch_mgr_thread + 53
Thread 2:
0 libsystem_kernel.dylib
0x901c38e2 __psynch_cvwait + 10
1 libsystem_c.dylib
0x988422e9 _pthread_cond_wait + 938
2 libsystem_c.dylib
0x98842572 pthread_cond_timedwait_relative_np + 47
3 com.apple.CoreServices.CarbonCore
0x95f646ad TSWaitOnConditionTimedRelative + 177
4 com.apple.CoreServices.CarbonCore
0x95f64184 TSWaitOnSemaphoreCommon + 272
5 com.apple.CoreServices.CarbonCore
0x95f6440d TSWaitOnSemaphoreRelative + 24
6 com.apple.QuickTimeComponents.component
0x0984bd49 ReadSchedulerThreadEntryPoint + 4698
7 libsystem_c.dylib
0x9883d5b7 _pthread_start + 344
8 libsystem_c.dylib
0x98827d4e thread_start + 34
Thread 3:
0 libsystem_kernel.dylib
0x901c40ee __workq_kernreturn + 10
1 libsystem_c.dylib
0x988400ac _pthread_workq_return + 45
2 libsystem_c.dylib
0x9883fe79 _pthread_wqthread + 448
3 libsystem_c.dylib
0x98827d2a start_wqthread + 30
Thread 4:
0 libsystem_kernel.dylib
0x901c40ee __workq_kernreturn + 10
1 libsystem_c.dylib
0x988400ac _pthread_workq_return + 45
2 libsystem_c.dylib
0x9883fe79 _pthread_wqthread + 448
3 libsystem_c.dylib
0x98827d2a start_wqthread + 30
Thread 5:
0 libsystem_kernel.dylib
0x901c38e2 __psynch_cvwait + 10
1 libsystem_c.dylib
0x988422e9 _pthread_cond_wait + 938
2 libsystem_c.dylib
0x98842572 pthread_cond_timedwait_relative_np + 47
3 com.apple.CoreServices.CarbonCore
0x95f646ad TSWaitOnConditionTimedRelative + 177
4 com.apple.CoreServices.CarbonCore
0x95f64184 TSWaitOnSemaphoreCommon + 272
5 com.apple.CoreServices.CarbonCore
0x95f6440d TSWaitOnSemaphoreRelative + 24
6 com.apple.CoreServices.CarbonCore
0x95f057da AIOFileThread(void*) + 892
7 libsystem_c.dylib
0x9883d5b7 _pthread_start + 344
8 libsystem_c.dylib
0x98827d4e thread_start + 34
Thread 0 crashed with X86 Thread State (32-bit):
eax: 0x8ff079c4 ebx: 0x0001031e ecx: 0x00000000 edx: 0x000000e9
edi: 0x8fefbf71 esi: 0x8ff2e07c ebp: 0xbfffdb98 esp: 0xbfffdb7c
ss: 0x00000023 efl: 0x00200246 eip: 0x8fefb0b5 cs: 0x0000001b
ds: 0x00000023 es: 0x00000023 fs: 0x00000000 gs: 0x0000000f
cr2: 0x8ff263ec
Logical CPU: 12
Binary Images:
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0x9679f000 - 0x968fcffb com.apple.QTKit (7.7.1 - 2599.31) <B9AE5675-22B0-3AA9-903F-2195DA0B04F5> /System/Library/Frameworks/QTKit.framework/Versions/A/QTKit
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0x9878a000 - 0x987e4ff3 com.apple.ImageCaptureCore (5.0.4 - 5.0.4) <6313E06F-37FD-3606-BF2F-87D8598A9983> /System/Library/Frameworks/ImageCaptureCore.framework/Versions/A/ImageCaptureCo re
0x987e5000 - 0x987e5fff com.apple.quartzframework (1.5 - 1.5) <9018BE5B-4070-320E-8091-6584CC17F798> /System/Library/Frameworks/Quartz.framework/Versions/A/Quartz
0x987e6000 - 0x98826fff com.apple.MediaKit (14 - 687) <8735A76E-7766-33F5-B3D2-86630070A1BA> /System/Library/PrivateFrameworks/MediaKit.framework/Versions/A/MediaKit
0x98827000 - 0x988e4feb libsystem_c.dylib (825.26) <6E35A83F-1A5B-3AF9-8C6D-D7B57B25FB63> /usr/lib/system/libsystem_c.dylib
0x988e5000 - 0x988e9ff7 libmacho.dylib (829) <5280A013-4F74-3F74-BE0C-7F612C49F1DC> /usr/lib/system/libmacho.dylib
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0x98b58000 - 0x98b71ffb com.apple.frameworks.preferencepanes (15.1 - 15.1) <D788C8BE-5A13-3EA3-93FA-9B5CEEFE249B> /System/Library/Frameworks/PreferencePanes.framework/Versions/A/PreferencePanes
0x98b72000 - 0x98bb7ff7 com.apple.NavigationServices (3.7 - 200) <F6531764-6E43-3AF3-ACDD-8A5551EF016A> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/NavigationSer vices.framework/Versions/A/NavigationServices
0x98bb8000 - 0x98bebffb com.apple.GSS (3.0 - 2.0) <9566A96D-C296-3ABD-A12A-E274C81C0B25> /System/Library/Frameworks/GSS.framework/Versions/A/GSS
0x98bec000 - 0x98c0aff3 com.apple.openscripting (1.3.6 - 148.3) <F3422C02-5ACB-343A-987B-A2D58EA2F5A8> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/OpenScripting .framework/Versions/A/OpenScripting
0x98c0b000 - 0x98c6fff7 com.apple.datadetectorscore (4.1 - 269.3) <C11C2014-298E-3E2B-9F5D-02CCD3CA4AB3> /System/Library/PrivateFrameworks/DataDetectorsCore.framework/Versions/A/DataDe tectorsCore
0x98c70000 - 0x98c70fff libSystem.B.dylib (169.3) <81C58EAB-0E76-3EAB-BDFD-C5A6FE95536F> /usr/lib/libSystem.B.dylib
0x98c71000 - 0x98ca4fff libssl.0.9.8.dylib (47.1) <1725A506-BD80-39D5-8EE8-78D2FBBE194C> /usr/lib/libssl.0.9.8.dylib
0x98ca9000 - 0x98cbefff com.apple.ImageCapture (8.0 - 8.0) <B8BD421F-D5A9-3FB4-8E89-AD5CFC0D4030> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/ImageCapture. framework/Versions/A/ImageCapture
0x98cc9000 - 0x98cd0ffe com.apple.agl (3.2.1 - AGL-3.2.1) <8E0411D3-19F7-30E1-92A2-337F7F0EBCDA> /System/Library/Frameworks/AGL.framework/Versions/A/AGL
0x98cd1000 - 0x98d06ff7 com.apple.framework.internetaccounts (2.1 - 210) <553BF1E7-B26F-3BE7-BAA9-D80E53E73B0D> /System/Library/PrivateFrameworks/InternetAccounts.framework/Versions/A/Interne tAccounts
0x98d07000 - 0x98d08fff liblangid.dylib (116) <E13CC8C5-5034-320A-A210-41A2BDE4F846> /usr/lib/liblangid.dylib
0x98dcd000 - 0x9920ffff com.apple.CoreGraphics (1.600.0 - 332) <67E70F21-A0F1-356F-90B7-4B90C468EE2C> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ CoreGraphics.framework/Versions/A/CoreGraphics
0x99210000 - 0x99267ff3 com.apple.HIServices (1.20 - 417) <B8410ABC-E0DB-31EB-B923-17F3B65B5F4C> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ HIServices.framework/Versions/A/HIServices
0x99268000 - 0x99272ffe com.apple.bsd.ServiceManagement (2.0 - 2.0) <9732BA61-D6F6-3644-82DA-FF0D6FEEFC69> /System/Library/Frameworks/ServiceManagement.framework/Versions/A/ServiceManage ment
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0x993e5000 - 0x993e7fff com.apple.securityhi (4.0 - 55002) <62E3AE75-61CB-341E-B2A0-CFC985A2BF7F> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/SecurityHI.fr amework/Versions/A/SecurityHI
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0x9a204000 - 0x9a210ffa com.apple.CrashReporterSupport (10.8.3 - 418) <03BC564E-35FE-384E-87D6-6E0C55DF16E3> /System/Library/PrivateFrameworks/CrashReporterSupport.framework/Versions/A/Cra shReporterSupport
0x9a211000 - 0x9a259ff5 com.apple.opencl (2.2.19 - 2.2.19) <968DD067-49D0-3B71-A96B-B3579698D992> /System/Library/Frameworks/OpenCL.framework/Versions/A/OpenCL
0x9a25a000 - 0x9a285ff9 com.apple.framework.Apple80211 (8.4 - 840.22.1) <DBC31BEB-B771-315F-852D-66ADC3BD75A1> /System/Library/PrivateFrameworks/Apple80211.framework/Versions/A/Apple80211
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0x9a525000 - 0x9a63dff7 com.apple.coreavchd (5.6.0 - 5600.4.16) <F024C78B-4FAA-38F1-A182-AD0A0A596CBE> /System/Library/PrivateFrameworks/CoreAVCHD.framework/Versions/A/CoreAVCHD
0x9a63e000 - 0x9a68dff6 libTIFF.dylib (850) <78E121A6-92A2-3120-883C-7AA3C2966F9C> /System/Library/Frameworks/ImageIO.framework/Versions/A/Resources/libTIFF.dylib
External Modification Summary:
Calls made by other processes targeting this process:
task_for_pid: 4
thread_create: 0
thread_set_state: 0
Calls made by this process:
task_for_pid: 0
thread_create: 0
thread_set_state: 0
Calls made by all processes on this machine:
task_for_pid: 2025
thread_create: 5
thread_set_state: 0HI FOLKS - JUST FOUND MY ANSWER IN ANOTHER POST AS FOLLOWS:
Go to your sound preferences in system preferences and check that internal audio is selected. toggle that and see what happens. has worked for others
TOGGELING WORKED! THANKS!!!! -
Help Quicktime Pro will not Activate
I purchased the full version of Quicktime Pro 7 on December 28th last year, and I wish to reinstall it on a fresh new iMac, but every-time I enter the activation codes and my name (which are exactly as Apple supplied them in the original sale receipt email) it comes back as "Invalid Code"
I have tried cut and pasting them in, inputting them manually (making sure that the correct case is used) all to no effect.
It is driving me absolutely nuts, and I cannot find any where to contact Apple for help on this. It would appear that Apple are of the opinion that "...we have the money - sort it out yourself..."
Can anyone here please help or advise me on this as I am really fed up with it.
Kind regards
DrususSorry I should have explained better.
The key was purchased for the Mac version on Dec. 28 2005 when I bought my iMac which is a PowerPC version.
I should have said I was installing it on a freshly formatted iMac (I was having a few problems with Adobe Creative Suite and decided to do a fresh 'erase & Install of OS X on the iMac to help clear out some of the crud that had accrued) and seeing as this is the same machine it was installed on prior to the reinstall of the O/S, it should still work.
Everything else works just fine, in fact better now that I have done the 'Erase & Install'.
I cannot find anywhere for the telephone support for Apple in the UK, and even then as I understand I have to pay £35 for the pleasure as it is over 90 since I registered it.
I cannot say that I think Apples support is very good at all - everywhere I look it just points me back to the Discussions forums. -
HELP QuickTime Pro Registration won't take?
I'm in admin mode, have checked and re-entered code key several times. Nothing seems to happen. Help>
After entering the registration number does the QuickTime Preference Pane show the words QuickTime Pro under the number? If so, you've got Pro.
If not you've entered the info incorrectly. Use copy/paste from the email confirmation of your order. Make sure the name is the same as that used in the email. "Jim" will fail if "James" was used to make the purchase. -
Help : QuickTime Pro 7.1.3 Carshes
Ever since I have registered and been using Quicktime Pro, it seems to crash 1/4 or 1/2 way through a Movie, this has already happened with 3 different Movies.
So far it seems to only crash with the Movies that I have converted or should I say "saved as a Self-contained Movie" through QT. I have converted them from .AVI to .Mov so I can put them in iTunes.. Actually I have not tried watching anything else.
I have not tried watching the origonal .avi file to see if it has something to do with wrapping them.
I have already Deleted ALL Prefs. for QT and re-registered but no luck, same problem occurs. Same results when watching them through FrontRow.
** I am just wondering if anyone is experiencing the same problems with watching Self-Contained Movies, or even if it has anything to do with Self-Contained Movies.
Does anyone have any other ideas what I can try?
Thanks!I repaired the permissions just after updating to 10.4.8.
I have gone through the QT settings and everything is correct and all the MIME settings are enabled except the "Miscellaneous File Formats"..
The second response was basically to verify that no one else is experiencing this problem, which I guess no one is. I'm someone will come up with something. -
QuickTime Movie Files Won't Convert For iPod using iTunes and QuickTime Pro
I've got a ton, and I mean a ton of QuickTime movie files of music videos that I want to convert to use on the iPod. I tried using "Convert Selection For iPod" in the Advanced Menu on iTunes, but got the following message trying convert a QuickTime file of U2's Beautiful Day:
""Beautiful Day" could not be converted because this file does not allow for saving or conversion."
I purchased QuickTime Pro hoping that the features on Pro would convert the file. When I opened the same file to convert using QuickTime Pro, "Export" under the file menu was grayed out so I couldn't select it.
You'd think that an APPLE QuickTime Movie file that can be played on APPLE'S iTunes and APPLE'S QuickTime Player would be able to be converted to be used in APPLE'S iPod player. (Anybody notice how APPLE is capitalized to point out that the the hardware, software and file formats are ALL Apple?)
Instead I wasted money buying QuickTime Pro when it won't do what I specifically bought it for. Now I have all these QuickTime files which won't play on the iPod.
Can anybody provide some help or assistance on how to accomplish what I'm trying to accomplish???If the file doesn't allow saving or conversions then it is protected by DRM (Fairplay).
Nothing can help QuickTime Pro convert protected files. -
Converting .AVI files to use in iMovie using Quicktime Pro
Hi, does anyone know if the current version of Quicktime Pro converts .AVI movie clips into a format that can be used and spliced together in iMovie? If so, is both the sound and video maintained to the same quality?
Finally, if the answers to the above are a "yes", is the same true for iMovie 07 and 08?
Many thanks
Andrewhttp://perian.org will help QuickTime Pro open nearly any AVI.
You can do basic editing with Pro and then export to DV Stream to use in iMovie 6 or 7. -
I have purchased Quick Time Pro and received my key. I am told to go to QuickTime settings to update and I do not have Quick Time in my control panel.
When I bring up QuickTime and click Help to Update I am told that a connection to the server could not be made due to either the server being down or my computer not having an internet connection. I am connected to the internet so I know that is not the problem.
How do I update my Quick Time player from 7.7.2 to QuickTime Pro that I have purchased?Launch the QuickTime Player and go "Edit > Preferences > Register", as per the following screenshot:
... that should get you through to the Register Tab in your QuickTime Control Panel. -
I Purchaced Quicktime Pro, But Have Not Received My Software Yet. HELP!
Since I have a PC, I don't visit the Apple website very often. However, I need to make Quicktime movies from Flash and After Effects.
Recently, I was offered an update for Quicktime (through a pop-up from Apple), and when I updated it, ALL of my Quicktime movies stopped working What a slimey way to make you buy new software!
So I went to the Apple website and purchased the new version of Quicktime Pro, hoping that this would resolve the issue. I couldn't figure out if Apple was going to mail me the software, or if I was supposed to download it from the website.
I have tried to read the support topics, and can't find this subject anywhere. It has been at least 2 weeks, and I haven't received anything from Apple, not from the internet and not in the snail mail. I sent an email to the company and have received NO REPLY!
I am very frustrated by this and wonder if Apple actually knows what it is doing? How do they expect to keep customers, if they have such terrible customer service?
Is there anyone out there who can tell me how to get my hands on the software that I purchased?Someone else may correct me, but to the best of my knowledge, QuickTime cannot deal with any Flash format newer than Flash 5. Because of that, the more recent versions of QT have removed Flash support pretty much completely. So for a Flash 8 video, I believe you'll need some other conversion tool. But with luck someone else here with more solid knowledge about Flash and conversion will chime in.
As to the AfterEffects movies, what codecs (audio and video) were used and what precisely means "quit working". Will they not load, will they load but not play at all, or will they load and play but with problems?
And again, it will probably help people offer suggestions if you post what version of QuickTime you're using. If it says it's up to date, I would presume it's 7.5.5, but check the version in QuickTime Player to confirm.
Regards.
Message was edited by: Dave Sawyer -
I am Using Mac leopard 10.5.8 and just loaded quicktime pro 7.69 and just can't get it to launch. Can anyone help me with this please
tommyI am Using Mac leopard 10.5.8 and just loaded quicktime pro 7.69 and just can't get it to launch.
There is nothing new or separate to launch. When the QT 7.6.9 Player is keyed with your registration name and number, the player itself becomes the QT v7.6.9 "Pro" player with additional features "unlocked" for your use. For instance, if you have a QT compatible file loaded in your player and can now open the "Properties" window, then you have "Pro" feature access. In a similar manner, "File" menu transcoding and "Edit" menu features are now accessible. -
I've just bought QuickTime Pro - but I can't find where to download it - can you help?
I've just bought QuickTime Pro - but I can't find where to download it - can you help?
Click here and follow the instructions.
(118935) -
I can't download Quicktime Pro? HELP!! I have Quicktime viewer 7.5 and ju
I can't download Quicktime Pro? HELP!! I have Quicktime viewer 7.5 and just bought the download for Quicktime Pro upgrade.
But the "Control Panel" window they tell me to look for can't be found. All I can do is open my Quicktime Player 7.5 window, and it doesn't offer the tabs in the instructions.http://www.apple.com/quicktime/download/
Regards
Paul -
My Mac HD says that I have Quicktime Software, all that I find in my applications is Quicktime Player. And I cannot unlock Quicktime Pro in this program through its preferences.. help?
http://support.apple.com/kb/DL923?viewlocale=en_US&locale=en_US
Install and register this version. It installs in the Utilities folder. -
Quicktime Pro Has Failed To Launch - PLEASE HELP
I spent $31 and purchased Quicktime Pro so that I could put together a video with music of my time here in Beijing.
However, I can't even seem to get Quicktime Pro to launch.
Am I missing something here? I entered in the code on my Quicktime control pannel and it tells me that I have Quicktime Pro, but other than that there is nothing to indicate that I have anything other than regular ol' Quicktime.
Is there some kind of button I need to push or should it have changed to Quicktime Pro automatically.
This is very vexing to me and I would appreciate any help anyone can provide. Thanks!
J.Kirk,
Again, thanks. I'm getting the hang of the editing part, but am now uncertain as to how to add the music to the videos I've strung together.
Must the song I want to put on it be exactly equal to the length of the movie?
Is there anyway to just have part of the song play?
Isn't there just a drag and drop function like on Windows Movie Maker in which the length of the video will determine how much of the song will be played?
I'm still confused as to how the actual process works. I understand all of the Select All and Copy and Paste. I just don't know where to copy the music so I can paste it on top, or where to go about doing that.
Again, thanks. You've been very helpful.
J. -
HELP!!! Quicktime Pro crashes when exporting
I've had no problems until today. All of a sudden, when I export a movie from quicktime, it crashes when I click on "settings" of the codec. So I basically open the file, go to "File>Export" and click on "Options". I then click on "Settings" and boom...quicktime disappears with your usual windows error sound. Like I said, I've had no problems up till today so I don't know what I could of done to cause this. I'm running Quicktime Pro 7.2 on Windows XP Pro 64bit. I've tried uninstalling it and tried older versions...nothing seems to work. My Sorenson Squeeze software also will not load quicktimes which I believe is related to this problem. Any ideas?
Sorry to hear you are having the same problem but I'm glad its just not me. I seriously don't know what I could have done to cause this. Some sort of bug or virus going around? I've heard of quicktime being hacked in the past by a worm which causes it to crash so I'm wondering if that's what's happening. It does suck you can't really call Apple about it.
Its becoming increasingly difficult these days to talk to a human about technical issues. If you do get one on the phone, its some support person getting paid min. wage who just puts you on hold forever as they look up your problem in a generic list of "help" files. I don't want knowledge base support...I want one on one support with a trained programmer who knows how to fix your problems! -
HELP! How Do I Re-Retrive QuickTime Pro 7
Help Needed.
How Do I Re-Retrive My Licensed QuickTime Pro 7 For PC I purchased Electronicly back in May 2014? I have the "Key" from the invoice but I seem to have lost the download instructions or the download site. I had QT Pro 7 installed on my HP computer but after after doing a back-up had to perform a "Factory Restore" . Somehow in the process I lost it along with a few other programs and apps...My Bad, I am sure.
Thanks in advance for help with this quest of mine-> Installing QuickTime Player 7 - Apple Support
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