Help! re bounced emails
I am relieved to know that today's email outage is over. However I have heard from customers that messages they sent to me during the outage were bounced with this error: "550 5.1.1 unknown or illegal alias"
I'm okay with the customers who contacted me. But I'm afraid of serious long-term repercussions from people who think that message means my email address is no good and who give up on contacting me.
If there were a way to find out who received such a message I would be able to repair the damage. Please advise.
It appears that this "illegal alias" message was generated only for messages posted to a subaccount.
Similar Messages
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Please help with bouncing email
HI
I got a new q10 and at them same time moved from o2 to orange as my provider. Everything went well apart from if anyone sends me an email they get a return stating:
Your message:
To: {REMOVED}
Subject: PC Access
Sent Date: Tue Sep 17 11:05:46 2013
has not been delivered to the recipient's BlackBerry Handheld.
[email protected] via smtp10.bis7.eu.blackberry.com
I can not find anywhere to control this. 02 are blaming BB, Orange are clueless and i am so stressed... anyone with any ideas?
Regards
stu
Mod Edit: Removed personal information to comply with Community Guidelines and Terms and Conditions of Use.
Solved!
Go to Solution.Hi and Welcome to the Community!
In accordance with community guidelines, your email address was redacted from your post. But, was it perhaps an @bb or @O2 email address? If so, that could be the problem..."hosted" email addresses, provided as part of BIS services with legacy BBs, are not supported under BB10 since BB10 does not use BIS. Refer:
KB33260 BlackBerry (hosted) email address forwarding for BlackBerry 10 OS
So, if this is the case, then you need to convince O2 to institute the 1-year forwarding for you, and forward to some non-hosted email account, which you can then integrate to your BB10 device. You will, of course, need to actively migrate away from that hosted email address since, after the 1-year forwarding, it will be eliminated entirely.
Good luck and let us know!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA Display/Scan Bar Code -
Ironport alt-mailhost filter and bounced emails.
Hello!
I have problem with ironport configuration and hope someone help me )
I use filter with alt-mailhost rule for users within domain but located on another server.
It's work fine. But... i have problem with bounced emails. They don't affected by filter and use smtp route.
How to attach my filter with bounced emails?
Thanks for any help.Hello,
bounce email messages are handled outside the work queue so they are not subject to Message Filter or Content Filter processing. Only SMTP routes will apply here, an alt-mailhost action is not possible.
The only possible workaround would be to loop the delivered bounce message over the appliance again (e.g an SMTP route that points to a secondary listener on the appliance), so that it can be reprocessed by alt-mailhost. Please note that looping certain messages over the appliance again bears the risk of an endless mail loop so you may need to adjust your filters accordingly to prevent this.
Hope this helps. If not, please let us know.
Regards,
Martin -
Suddenly Bounced emails - Is there something changed or bugged with the HPePrint services?
Hello,
We are using HPePrint with several printers on different locations for over a year now, without any real problems.
But since yesterday, we get bounced email our of the blue. Nothing changed on our end, same email adresses used, but now our people all get the following error (except for the Received-From-MTA, which is different for most people from different offices):
----- Transcript of session follows -----
... while talking to email.hpeprint.com.:
DATA
<<< 550 5.7.1 Command rejected
554 5.0.0 Service unavailable
Reporting-MTA: dns; f-serve.identitycompany.net
Received-From-MTA: DNS; idc-vls.xs4all.nl
Arrival-Date: Sun, 11 Dec 2011 15:20:56 +0100 (CET)
Final-Recipient: RFC822; *****@hpeprint.com
Action: failed
Status: 5.7.1
Remote-MTA: DNS; email.hpeprint.com
Diagnostic-Code: SMTP; 550 5.7.1 Command rejected
Last-Attempt-Date: Sun, 11 Dec 2011 15:21:02 +0100 (CET)
What gives? Is the service REALLY unavaible for 2 days now, which I can't imagine from a large company as HP with it's prime marketing service ePrint.
We checked Spam/Blacklists to be sure that our Mailservers and office IPs aren't listed suddenly, and they are all not listed anywhere, so this can't be the problem.
Please explain what suddenly changed, and we missed somehow, or what we should change/update on our ends to get this working again, as it did up to a few days ago.For those who are experiencing ongoing issues with their web services, you can attempt to try the following steps that may help resolve your problems.
1.) Completely shut down your printer and restart it
2.) If you have prints that have not printed, log into ePrint Center (or create an account if you do not have one) and then look for your printer status. If printer status is green but you still have pending jobs, delete the pending jobs one at a time (Starting with the oldest first). There may be a print job stuck in the queue that further restricts other jobs from completing.
If option 1 or 2 above still doesn’t work, removing web services and re-adding web services will cause the printer to reattach to the cloud.
Please note that if you attempt option 3, you will get a new eprint email address (and lose your custom one with no ability to get it back) furthermore, you will need to re-add your printer back to your ePC account.
I am an HP employee -
When trying to verify the email address, I get the following message. Please help. This email address is already in use or you may already have an Apple ID associated with this email address. Please try again or sign in using your existing Apple ID.
Me too. I try to verify and i get the same message.
I've created 3 alternate e-mail addresses and tried creating new accounts.
Same Result!
This is bullsh!t. How the **** can all 4 of my attempts result in the same freakin error??? -
Help please , iv emailed bt but been ignored .....
help please , iv emailed bt but been ignored , iv phone but the operator had know idea what he was talking about .
hope this is in the write forum .
last year i applied to be on bt basic , the cheap one for if your on income support etc , it was excepted as far as i know but i have realized i was never put on it or if i was it wasn't for very long .
the only thing i can think is i was not aloud to have o2 broad band on the basic tariff , anyone know if thats the case ?
in the info about "basic " which is about £5 a month it says you can have broad band but this may mean only bt broadband ,
any ideas ?Hi Toastie,
Nope cant see anything saying that you need to take BT Broadband, shouldn't matter who you are with.
Could you drop me in an email please with your BT account and telephone number along with a link back to this thread.
Just send to the email address in my profile.
Thx
Craig
BTCare Community Mod
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry but we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)”
td-p/30">Ratings star on the left-hand side of the post.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’. -
Where has the 'bounce email' feature gone from Lion?
Mail works OK after upgrade to LIon, I have set it up in classic mode for now. However, I can't find the 'bounce email' feature. This used to be a good way to reduce spam.
Please Apple, let me have this feature back.i have just 'upgraded' to osx LION and CANNOT believe you have dropped the BOUNCE feature from mail.
Why?????? PLEASE PUT IT BACK immediately - it is one of the main differences between apple mail and postbox. You are losing customers doing this - I am going back to snow leopard till you fix it. RIDICULOUS decision !!!! -
Need Help; Must accept email and create item in custom list
Hello Forum,
We have a Sharepoint 2010 site that has been using Microsoft's ticketing system for years. What I need to confirm is if there is a way to email the sharepoint list and have it create a ticket (parsing the from address, subject and body then creating a ticket
from that and sending a confirmation email reply to the user).
I understand there may be some coding needed, but don't know where to start without having to start over and lose our years of lists / data. Can someone please help provide information or at the very least a starting point for me?
Thanks.I coded something similar very recently. This community project helped me a lot; http://www.codeproject.com/Articles/32899/Reading-an-Outlook-MSG-File-in-C
I called
out to this code from an ItemAdded Event Receiver on the library to parse the email metadata.
It's also possible to email enable Libraries and receive items emailed straight to the library. There's a special event receiver available for that which helps you parse email metadata. (But I couldn't receive email directly from my project so I didn't use
this approach though I daresay it's simpler); http://msdn.microsoft.com/en-us/library/microsoft.sharepoint.spemaileventreceiver.aspx
w: http://www.the-north.com/sharepoint | t: @JMcAllisterCH | YouTube: http://www.youtube.com/user/JamieMcAllisterMVP -
i need help using the icloud it is not making any since to me can some one call me and help me with it please don't try to help me through email i need to talk and listen i don't understand instruction by reading.
<Phone Number Edited by Host>You aren't addressing anyone from Apple here. This is a user forum.
You might want to call a neaby Apple store to see if they have a free class you could attend. -
Bounced emails: automatically deactivating bad addresses...
Just wanted a little feedback on what strategy might be best for automating the deactivation process. I have a database with a list of addresses that needs to be frequently updated-- any messages that I receive in a certain inbox are typically bounced emails and I wish to deactivate these addresses in my database so I no longer send to them.
The best method I can think of, short of going through and manually identifying the original address I sent to (I've got better things to do!), seems to be to develop a method which parses the entire header and finds any email addresses (rebuilding any tokens that contain '@') and through brute force, simply tries to deactivate any and all reconstructed email addresses that I find. Not a very elegant method, I know. Since I won't be needing to automatically send emails to myself (return addresses and original sender) and anyone else of the 'postmaster' or 'MAILER-DAEMON' variety, I assume that any other email addresses contained within the header (somewhere)will be the one(s) that I'm looking for. Is this a fair assumption?
Has any got a suggestion on how to improve this crude parsing? Everything I've read online suggests that a 100% success rate is impossible due to the lack of standards imposed on header content. Anything I send out is not guaranteed to come back to me, according to my understanding, so what other options may be available?
Cheers,
SeanHere's the first bit of code for testing my brute-force method... It seems to work fine as long for generating possible addresses as there are no instances of '@' at the beginning or end of a parsable-string-- ie. " @xxx", "xxx@ ", etc.. I'm working on that part right now... shouldn't be too hard. Can anyone see possible/definite flaws or improvements/issues I may want to consider? Any comments on this code are much appreciated.
<code>
String content = new String("a string generated from email content");
StringTokenizer st1 = new StringTokenizer( content, "@" ); //finds possible instances of email addresses
int numberTokens=st1.countTokens();
int record=0;
String garbage;
if(numberTokens>1){
// create array to hold user and hostname values for all addresses
String address[] = new String[ 2*(numberTokens-1) ];
for( int i=0; i<numberTokens; i++ ){
String content2 = new String( st1.nextToken() );
StringTokenizer st2 = new StringTokenizer( content2, " <>()" ); //set characters which may denote/separate addresses
int numberTokens2 = st2.countTokens();
for( int j=0; j<numberTokens2; j++ ){
if( ((i==0)&&(j==numberTokens2-1)) || //to get first username (first '@' token)
((i==numberTokens-1)&&(j==0)) || //to get last domain name (last '@' token)
((i>0&&i<numberTokens-1)&&(j==0||j==(numberTokens2-1))) ){ //get username/domain (encapuslated '@' tokens)
address[record] = st2.nextToken();
record++;
}else if( (st2.hasMoreTokens()) ) //move parser to next token if exists
//or let for-loop expire.
garbage = st2.nextToken();
for(int k=0;k<address.length;k++ )
System.out.println(address[k]); //let's see how we did
</code> -
Help needed in email address validation !
Hi all,
I am developing a web page in which there is a text box and a submit buttion. User enters his email id and clicks the button. As soon as the button is clicked, the email- address validation should be done.
some thing like,
only one @ shold be there,
the address should terminate with .net, .com, .org.....
there should not be any special characters like / , ?, < > \ etc..;
It should be in JSP or JAVA Script
Can anyone help me ????
Regards
AShvinifunction validateEmail(email) {
// A very simple email validation checking.
// you can add more complex email checking if it helps
var splitted = email.match("^(.+)@(.+)$");
if(splitted == null) {
return false;
if(splitted[1] != null ) {
var regexp_user=/^\"?[\w-_\.\']*\"?$/;
if(splitted[1].match(regexp_user) == null) {
return false;
if(splitted[2] != null) {
var regexp_domain=/^[\w-\.]*\.[A-Za-z]{2,4}$/;
if(splitted[2].match(regexp_domain) == null) {
var regexp_ip =/^\[\d{1,3}\.\d{1,3}\.\d{1,3}\.\d{1,3}\]$/;
if(splitted[2].match(regexp_ip) == null) {
return false;
}// if
return true;
return false;
}Here's one in JS. A little bit of modification could make it suited to your requirements! -
Bounced email causes mail app to close
After reading many many posts across the internet, I finally figured that a bounced email message (which may show up in your inbox as "mail delivery error" or something similar) was crashing my mail app.
The symptoms? I would open my mail app, it would try to retrieve mail and then close about 3 seconds later.
The fix? I had to log into my POP mail account via the web, delete the email with the delivery error and then on my iPhone, delete/add back my mail account. If you don't delete the message on the server first, you just end up back in the same boat the next time you retrieve messages from the server.
The fix is simple enough but how can the folks at Apple expect us to do this every time we get a bounced email? We really need a fix ASAP unless there is one on the way?I seriously doubt Apple expects us to do this everytime there is a bounced email.
For me, a bounced email is few and far between - only when the recipient's incoming mail server allocation has been exceeded and not accepting any new messages, or the incoming mail server incorrectly detects my email address or a message as being spam, which is even more few and far between. Regardless, a bounced message - a return error message from the recipient's incoming mail server did not crash the iPhone's Mail client, but this is with an IMAP account. Since these are so few and far between, I don't recall the last time I recieved one.
Not sure what the fix is or if a fix for POP accounts is on the way but in the interim if you are getting many bounced messages, you may want to look into why. -
how can I track the bounced emails?
[email protected]Isn't this a FAQ yet? Search the forum for the word "bounced".
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Help BB 9330 email wont activate
transferred old BB phone number to new BB phone and used switch devices to transfer information.
Cant get my email accounts working / activated. Sees the email accounts under setup - current - but activate button does nothing after I enter all passwords in. Verify comes back with "Sorry unable to continue your session. Please log in again"Hello CJSurfr,
I understand how frustrating it could be that your email account will not activate. I am here to assist. I have provided a link to help with your email issue: http://bit.ly/ycpD28
Let me know if this helps.
Thanks,
LatachaM_VZW
Follow us on Twitter @VZWSupport -
Block or Bounce Email? Help please
Hello
I wondered if someone could help me as this is pretty serious for me as I need to a certain email address from even getting to my inbox as I am being pestered by a individual and need it to stop asap. There used to be a bounce feature in 10.7 I am sure but is there any way of blocking, bouncing etc so this mail does not even get as far as my inbox?
I cannot go into details of the email or sender but this needs to stop.
Help would be much appreciated from a pro user,
MBaHello Barry
I have activated the junk mail feature within mail for this sender/address so I suppose thats all I can do but thanks for responding and helping out. shame about the bounce feature not available anymore.
all the best
mba
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