Help! re bounced emails

I am relieved to know that today's email outage is over. However I have heard from customers that messages they sent to me during the outage were bounced with this error: "550 5.1.1 unknown or illegal alias"
I'm okay with the customers who contacted me. But I'm afraid of serious long-term repercussions from people who think that message means my email address is no good and who give up on contacting me.
If there were a way to find out who received such a message I would be able to repair the damage. Please advise.

It appears that this "illegal alias" message was generated only for messages posted to a subaccount.

Similar Messages

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    HI
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    Mod Edit: Removed personal information to comply with Community Guidelines and Terms and Conditions of Use.
    Solved!
    Go to Solution.

    Hi and Welcome to the Community!
    In accordance with community guidelines, your email address was redacted from your post. But, was it perhaps an @bb or @O2 email address? If so, that could be the problem..."hosted" email addresses, provided as part of BIS services with legacy BBs, are not supported under BB10 since BB10 does not use BIS. Refer:
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    Good luck and let us know!
    Occam's Razor nearly always applies when troubleshooting technology issues!
    If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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  • Ironport alt-mailhost filter and bounced emails.

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  • Suddenly Bounced emails - Is there something changed or bugged with the HPePrint services?

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    DATA
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    For those who are experiencing ongoing issues with their web services, you can attempt to try the following steps that may help resolve your problems.
    1.)    Completely shut down your printer and restart it
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  • When trying to verify the email address, I get the following message. Please help. This email address is already in use or you may already have an Apple ID associated with this email address. Please try again or sign in using your existing Apple ID.

    When trying to verify the email address, I get the following message. Please help. This email address is already in use or you may already have an Apple ID associated with this email address. Please try again or sign in using your existing Apple ID.

    Me too. I try to verify and i get the same message.
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  • Help please , iv emailed bt but been ignored .....

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  • Where has the 'bounce email' feature gone from Lion?

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    Hello Forum,
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    <Phone Number Edited by Host>

    You aren't addressing anyone from Apple here.  This is a user forum.
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    Just wanted a little feedback on what strategy might be best for automating the deactivation process. I have a database with a list of addresses that needs to be frequently updated-- any messages that I receive in a certain inbox are typically bounced emails and I wish to deactivate these addresses in my database so I no longer send to them.
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  • Help needed in email address validation !

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    After reading many many posts across the internet, I finally figured that a bounced email message (which may show up in your inbox as "mail delivery error" or something similar) was crashing my mail app.
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  • Bounced emails detections

    how can I track the bounced emails?
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    Isn't this a FAQ yet? Search the forum for the word "bounced".

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