Help re: lost Home Hub

I was living in student accomodation untill the turn of the year, where a family incident lead to me moving home.
We signed the 18 month contract for phone and broadband, and since the last of my then housemates have moved out, I tried to get hold of the homehub from the residence. However, the landlord has either taken it or thrown it out before new tennants moved in because it isn't there anymore. How would I go about getting a replacement hub, and roughly how much would this set me back??
Many thanks

If you want/need a Homehub, then ICBW but I think (apart from eBay etc) you can only get them from the BT shop.
http://www.shop.bt.com/products/bt-home-hub-2-0-56B4.html
If you don't particularly need a Homehub, something like this...
http://www.amazon.co.uk/Netgear-DG834G-54Mbps-Wireless-Firewall/dp/B0000TZ8Z8/ref=sr_1_1?ie=UTF8&s=e...
...would serve you just as well.

Similar Messages

HELP! BT Home Hub won't stay connected

Hi, was wondering if anyone here could possibly help, please, particularly with interpretation of ADSL Line stats/errors?
Trying to cut a v.v. long story short, been using BT Broadband with original BT Home Hub (1.0/1.5?) for approx. 6-7 years with recent average speed of just over 6Mb. No problems at all, apart from v. occasional connection drops, and minor, brief drops in speed.
As of middle of May frequent connection drops. Numerous contacts with BT, connected Home Hub to Master socket, new ADSL filters, new BT Home Hub (2.0A), etc. TWO visits from engineers, first fixed a “very minor” fault on line caused by “old connection” in junction box outside neighbours house, but told line now fine, which 2nd engineer confirmed when he came to install new HH version 3 last Wednesday. But since this problem started (back in middle of May) have hardly ever gone more than about 10 – 15 hours without a loss of connection (nearly got to 72 hours ONCE!).
At times there can be 3 or 4 dropouts in 20 – 30 minutes, other times just a single dropout. When it is connected speed is never really an issue, still on average just over 6Mb. Doesn’t seem to be any particular times of day, although obviously we tend to notice more during late afternoon/evenings when more of us are connected.
Ran out of patience ages ago, now running out of ideas, but if anyone has got any, would be much appreciated, especially an interpretation of ASDL stats and errors. Here are the current stats, (NB Currently connected to Master (only) socket via new face-plate with built-in filter installed by 1st engineer).
Download Speed
6.91 Mbps
0 Mbps
7.15 Mbps Max Achievable Speed
Download speedachieved during the test was - 6.91 Mbps For your connection, the acceptable range of speeds is 0.6 Mbps-7.15 Mbps. Additional Information: Your DSL Connection Rate :8.13 Mbps(DOWN-STREAM), 0.45 Mbps(UP-STREAM) IP Profile for your line is - 7.15 Mbps
ADSL Line Status
Connection Information
Line state:
Connected
Connection time:
0 days, 10:16:24
Downstream:
7.938 Mbps
Upstream:
448 Kbps
ADSL Settings
VPI/VCI:
0/38
Type:
PPPoA
Modulation:
G.992.1 Annex A
Latency type:
Interleaved
Noise margin (Down/Up):
16.5 dB / 26.0 dB
Line attenuation (Down/Up):
13.4 dB / 8.5 dB
Output power (Down/Up):
20.0 dBm / 12.2 dBm
FEC Events (Down/Up):
491 / 0
CRC Events (Down/Up):
0 / 0
Loss of Framing (Local/Remote):
0 / 0
Loss of Signal (Local/Remote):
0 / 0
Loss of Power (Local/Remote):
0 / 0
HEC Events (Down/Up):
0 / 0
Error Seconds (Local/Remote):
38 / 3
Sorry about length of this first post, but wanted to try and include all relevant information. Any advice would be greatly appreciated. Thanks.
NickrH.
Solved!
Go to Solution.

Hi John,
Is this want you want?
ADSL Line Status
Connection Information
Line state:
Connected
Connection time:
2 days, 09:09:11
Downstream:
7.938 Mbps
Upstream:
448 Kbps
ADSL Settings
VPI/VCI:
0/38
Type:
PPPoA
Modulation:
G.992.1 Annex A
Latency type:
Interleaved
Noise margin (Down/Up):
16.4 dB / 26.0 dB
Line attenuation (Down/Up):
13.4 dB / 8.5 dB
Output power (Down/Up):
20.0 dBm / 12.2 dBm
FEC Events (Down/Up):
1935 / 0
CRC Events (Down/Up):
3 / 0
Loss of Framing (Local/Remote):
0 / 0
Loss of Signal (Local/Remote):
0 / 0
Loss of Power (Local/Remote):
0 / 0
HEC Events (Down/Up):
8 / 0
Error Seconds (Local/Remote):
41 / 3
Is the Noise margin too high?
Thanks,
NickrH

Help is my home hub faulty

Help please, my local exchange upgraded broadband on 6th aug, I got great download speeds for about a week then I noticed when I used phone the broadband would drop then come back on then drop again when the call finished. Called India to report problem, usual stuff like change filters which I did but no change engineer was sent and checked line said fault was at exchange, was later told all was ok was still getting dropped broadband so I again went through process of changing filters (I have about 6 different ones) and tried different sockets as well as the main one, suddenly all seemed ok but my download speed dropped to below 1.5mb, openreach engineer called and did his checks on line and said I have a good connection and he got my profile reset, great I thought, no chance speed still 1.5 at best even though my sync speed was over 13.000, India have again reset my profile but still poor download speed.
could my home hub be at fault?
Test Results
Test1 comprises of Best Effort Test: -provides background information.
Download Speed
1545 Kbps
0 Kbps
2000 Kbps
Max Achievable Speed
Download speed achieved during the test was - 1545 Kbps
For your connection, the acceptable range of speeds is 400-2000 Kbps.
Additional Information:
Your DSL Connection Rate :13723 Kbps(DOWN-STREAM), 1016 Kbps(UP-STREAM)
IP Profile for your line is - 1750 Kbps
The throughput of Best Efforts (BE) classes achieved during the test is - 8.99:22.29:68.72 (SBE:NBEBE)
These figures represent the ratio while sententiously passing Sub BE, Normal BE and Priority BE marked traffic.
The results of this test will vary depending on the way your ISP has decided to use these traffic classes.
If you wish to discuss these results please contact your ISP.
If you are experiencing problems with specific applications, servers or websites please contact your ISP for assistance.
Your test has completed please close this window to exit the performance tester.
ADSL line status Connection information
Line state
Connected
Connection time
0 days, 6:37:59
Downstream
13,723 Kbps
Upstream
1,016 Kbps
ADSL settings
VPI/VCI
0/38
Type
PPPoA
Modulation
ITU-T G.992.5
Latency type
Interleaved
Noise margin (Down/Up)
2.4 dB / 7.3 dB
Line attenuation (Down/Up)
33.0 dB / 17.7 dB
Output power (Down/Up)
0.0 dBm / 11.9 dBm
Loss of Framing (Local)
88
Loss of Signal (Local)
12
Loss of Power (Local)
0
FEC Errors (Down/Up)
0 / 0
CRC Errors (Down/Up)
5575 / 2147480000
HEC Errors (Down/Up)
nil / 0
Error Seconds (Local)
3
Sorry for been so long winded in explaining
thanks

Hi,
I found this happened at me friends house where the extention was wired up incorrectly. Also, she had a double plug on the main phone sockect, one for phone and other had filter plugged in for home hub!
Once we fixed the extention by ripping it out and plugging the filter in first at the main socket all was resolved.
We also found that if you have a filter at the main socket and extention plugged into that and another filter added at end of that extention would cause issues!
CG
CG Over An Out

IPad lost home hub wireless connection

Our iPad has stopped connecting wirelessly to our Home Hub 3 whereas it worked perfectly before and an iPhone still connects OK. We've tried the Helpdesk advice of isolating BTWiFi and BTWiFi-with-FON by using "Forget This Network" but it still brings up the message "Unable to join the network BTHub3" etc. Any ideas?
Solved!
Go to Solution.

Carry out a factory reset of the Homehub by pressing a pin into the red recess on the hub for about 20secs. When connecting the iPad use the PASSKEY found on the homehub or the pull out card that came with the hub. Do not use your email password or any other passsword.
See this link for how to connect:
http://bt.custhelp.com/app/answers/detail/a_id/35889/~/how-do-i-connect-an-ipad-to-my-bt-home-hub%3F

Newbee Needs Help. BT Home Hub Wireless connectio...

Dear Forum,
As a newbee I thought I would ask the masses. I have a black home hub 2. It is hard wired to a number of PC's in the house, plus it also provides a wireless connection reliably most of the time. Occationally, every day/other day it refuses to provide a reliable IP address. My wireless is set as follows:-
Channel 11, WEP, 64 Bit.
Current firmware
Version 8.1.H.J (Type A)
Last updated
08/12/09
I can attach fine normally, but then it fails to connect (on a know working machine) after a reboot. I get the error "Limited or no Connection". This occurs with Pc's running VISTA, and Macs?
The only resolution I have found is to RESET the hub. Then all devices attach fine. If I disable wireless on my portable and re-enable it, it also fails. Once in a failed state its only resolution is to RESET.
Can advice?
Many thanks
Mike

you might want to change the wireless settings of the hub to 802.11 b/g to see if this makes a difference, also can try change the wireless channel as well to see if that makes a difference

Help Needed-bt home hub 2.0 event log messages

Hi, Please can someone have a look at the event log messages below. Is someone trying to hack me? there are loads more of these messages i've only copy and pasted a few of them.
many thanks in advance.
12:32:02 30 Sep
VOIP: [2.0A] [guest1] [-] REGISTER - SIP message received
12:32:02 30 Sep
VOIP: [2.0A] [guest] [] 501 Not Implemented - SIP message sent
12:32:02 30 Sep
VOIP: [2.0A] [guest] [-] REGISTER - SIP message received
12:32:02 30 Sep
VOIP: [2.0A] [office12345] [] 501 Not Implemented - SIP message sent
12:32:02 30 Sep
VOIP: [2.0A] [office12345] [-] REGISTER - SIP message received
12:32:02 30 Sep
VOIP: [2.0A] [office1234] [] 501 Not Implemented - SIP message sent
12:32:02 30 Sep
VOIP: [2.0A] [office1234] [-] REGISTER - SIP message received
12:32:02 30 Sep
VOIP: [2.0A] [office123] [] 501 Not Implemented - SIP message sent
12:32:02 30 Sep
VOIP: [2.0A] [office123] [-] REGISTER - SIP message received
12:32:02 30 Sep
VOIP: [2.0A] [office12] [] 501 Not Implemented - SIP message sent
12:32:02 30 Sep
VOIP: [2.0A] [office12] [-] REGISTER - SIP message received
12:32:02 30 Sep
VOIP: [2.0A] [office1] [] 501 Not Implemented - SIP message sent
12:32:02 30 Sep
VOIP: [2.0A] [office1] [-] REGISTER - SIP message received
12:32:02 30 Sep
VOIP: [2.0A] [office] [] 501 Not Implemented - SIP message sent
12:32:02 30 Sep
VOIP: [2.0A] [office] [-] REGISTER - SIP message received
12:32:02 30 Sep
VOIP: [2.0A] [admin12345] [] 501 Not Implemented - SIP message sent
12:32:02 30 Sep
VOIP: [2.0A] [admin12345] [-] REGISTER - SIP message received
12:32:02 30 Sep
VOIP: [2.0A] [admin1234] [] 501 Not Implemented - SIP message sent
12:32:02 30 Sep
VOIP: [2.0A] [admin1234] [-] REGISTER - SIP message received
12:32:02 30 Sep
VOIP: [2.0A] [admin123] [] 501 Not Implemented - SIP message sent
12:32:02 30 Sep
VOIP: [2.0A] [admin123] [-] REGISTER - SIP message received
12:32:02 30 Sep
VOIP: [2.0A] [admin12] [] 501 Not Implemented - SIP message sent
12:32:02 30 Sep
VOIP: [2.0A] [admin12] [-] REGISTER - SIP message received
12:32:02 30 Sep
VOIP: [2.0A] [admin1] [] 501 Not Implemented - SIP message sent
12:32:02 30 Sep
VOIP: [2.0A] [admin1] [-] REGISTER - SIP message received
12:32:02 30 Sep
VOIP: [2.0A] [admin] [] 501 Not Implemented - SIP message sent
12:32:02 30 Sep
VOIP: [2.0A] [admin] [-] REGISTER - SIP message received
12:32:02 30 Sep
VOIP: [2.0A] [administrator] [] 501 Not Implemented - SIP message sent
12:32:02 30 Sep
VOIP: [2.0A] [administrator] [-] REGISTER - SIP message received
12:32:02 30 Sep
VOIP: [2.0A] [4260011834] [] 501 Not Implemented - SIP message sent
12:32:02 30 Sep
VOIP: [2.0A] [4260011834] [-] REGISTER - SIP message received
12:32:02 30 Sep
VOIP: [2.0A] [Administrator] [] 501 Not Implemented - SIP message sent
12:32:02 30 Sep
VOIP: [2.0A] [Administrator] [-] REGISTER - SIP message received
12:32:02 30 Sep
VOIP: [2.0A] [3942121793] [] 501 Not Implemented - SIP message sent
12:32:02 30 Sep
VOIP: [2.0A] [3942121793] [-] REGISTER - SIP message received
12:32:02 30 Sep
VOIP: [2.0A] [100] [] 404 Not Found - SIP message sent
12:32:02 30 Sep
VOIP: [2.0A] [100] [-] OPTIONS - SIP message received
12:32:01 30 Sep
SNTP Synchronised to server: 213.123.26.170
11:45:07 30 Sep
VOIP: [2.0A] [100] [] 404 Not Found - SIP message sent
11:45:07 30 Sep
VOIP: [2.0A] [100] [-] OPTIONS - SIP message received
11:32:01 30 Sep
SNTP Synchronised to server: 213.123.20.170
11:28:34 30 Sep
VOIP: [2.0A] [100] [] 404 Not Found - SIP message sent
11:28:34 30 Sep
VOIP: [2.0A] [100] [-] OPTIONS - SIP message received
Solved!
Go to Solution.

Hi JM7HUB and welcome,
No, you're not being hacked. It's to do with BTHub phone (Broadband Talk - BBT) and the hub, in your case the hub 2A.
It's a test that BT seem to carry out, normally (IIRC) after a reboot of the hub or possibly at random times - it's been a long time since I used BBT. I'll guess there are some random names mentioned on some of the other VOIP events?
If you don't use a BBT, you can turn this off by entering the hub manager - type bthomehub.home or 192.164.1.254 in to your browser, click settings, advanced settings, continue to adavnced settings, telephony - there should be an option there to turn it off. This should then stop the events.
edit. The telephone light on the hub will go out, but any registered hub phone should still operate as a 'normal' phone using your landline number.
-+-No longer a forum member-+-

HELP! 2 HOME HUBS!

Basically, i connected my HH3B to my primary HH3A, using a method that i have found in the forums...
But still no luck, on my HH3B, the broadband light keeps flashing orange and doesnt turn blue in order for me to go online, i have read that this method had worked for many users but not for myself! please help! i'm trying to extend my wireless signal this way.
P.S: i'm on BT infinity, if that helps
Solved!
Go to Solution.

You need to thank DS for working it all out for you
Yes, the speed should be the same, provided you are connecting via one of the Ethernet ports, as wireless is not really suitable for gaming, but you could always try it.
There are some useful help pages here, for BT Broadband customers only, on my personal website.
BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

TS1398 Since upgrading to ios6, all apple devices (new ipad, 2 iphone4 & itouch) are having difficulty reconnecting to the home hub wifi network. I.e, every time the lock screen comes on, the wifi connection is lost when you reopen the device. It's an ios

Since upgrading to ios6, all the family's apple devices (new ipad, 2 iphone4 & itouch) are having difficulty reconnecting to the home hub wifi network. I.e, every time the lock screen comes on, the wifi connection is lost when you reopen the device and we have to reconnect through settings. This appears to be an ios6 software issue.
Is there a solution to this wifi connection issue or do we wait for a software fix?
I'd hate to think Apple is going down the Microsoft path, of passing untested software onto the user. What ever happened to Regression Testing, to ensure the existing functionality remains intact?
I bought into the Apple dream, because it was intuitive, reliable & enjoyable to use, all the things that Microsoft windows isn't.
Other issues we are experiencing are, Games are stuttering and the kids really miss the old YouTube app.
Please Mr Browett, sort these issues out.

iOS 6 Wifi Problems/Fixes
Fix For iOS 6 WiFi Problems?
http://tabletcrunch.com/2012/09/27/fix-ios-6-wifi-problems/
Did iOS 6 Screw Your Wi-Fi? Here’s How to Fix It
http://gizmodo.com/5944761/does-ios-6-have-a-wi+fi-bug
How To Fix Wi-Fi Connectivity Issue After Upgrading To iOS 6
http://www.iphonehacks.com/2012/09/fix-wi-fi-connectivity-issue-after-upgrading- to-ios-6.html
iOS 6 iPad 3 wi-fi "connection fix" for netgear router
http://www.youtube.com/watch?v=XsWS4ha-dn0
Apple's iOS 6 Wi-Fi problems
http://www.zdnet.com/apples-ios-6-wi-fi-problems-linger-on-7000004799/
~~~~~~~~~~~~~~~~~~~~~~~
Look at iOS Troubleshooting Wi-Fi networks and connections http://support.apple.com/kb/TS1398
iPad: Issues connecting to Wi-Fi networks http://support.apple.com/kb/ts3304
WiFi Connecting/Troubleshooting
http://www.apple.com/support/ipad/wifi/
How to Fix: My iPad Won't Connect to WiFi
http://ipad.about.com/od/iPad_Troubleshooting/ss/How-To-Fix-My-Ipad-Wont-Connect -To-Wi-Fi.htm
iOS: Connecting to the Internet
http://support.apple.com/kb/HT1695
iOS: Recommended settings for Wi-Fi routers and access points http://support.apple.com/kb/HT4199
Additional things to try.
Try this first. Turn Off your iPad. Then turn Off (disconnect power cord for 30 seconds or longer) the wireless router & then back On. Now boot your iPad. Hopefully it will see the WiFi.
Go to Settings>Wi-Fi and turn Off. Then while at Settings>Wi-Fi, turn back On and chose a Network.
Change the channel on your wireless router (Auto or Channel 6 is best). Instructions at http://macintoshhowto.com/advanced/how-to-get-a-good-range-on-your-wireless-netw ork.html
Another thing to try - Go into your router security settings and change from WEP to WPA with AES.
How to Quickly Fix iPad 3 Wi-Fi Reception Problems
http://osxdaily.com/2012/03/21/fix-new-ipad-3-wi-fi-reception-problems/
If none of the above suggestions work, look at this link.
iPad Wi-Fi Problems: Comprehensive List of Fixes
http://appletoolbox.com/2010/04/ipad-wi-fi-problems-comprehensive-list-of-fixes/
Fix iPad Wifi Connection and Signal Issues http://www.youtube.com/watch?v=uwWtIG5jUxE
Fix Slow WiFi Issue https://discussions.apple.com/thread/2398063?start=60&tstart=0
Unable to Connect After iOS Update - saw this solution on another post.
https://discussions.apple.com/thread/4010130
Note - When troubleshooting wifi connection problems, don't hold your iPad by hand. There have been a few reports that holding the iPad by hand, seems to attenuate the wifi signal.
~~~~~~~~~~~~~~~
If any of the above solutions work, please post back what solved your problem. It will help others with the same problem.
~~~~~~~~~~~~~~~~
YouTube is not now part of iOS 6.
However, you can go to the App Store and do a search using YouTube. You can download several YouTube apps: YouTube (for the iPhone, a IPad app is in work), several users like Jasmine and YouPlayer.
 Cheers, Tom

Help.....BT Home Hub question

Hello, I am a new member and hope someone may be able to help me.
I have a BT Home Hub 2 but unfortunately the wireless signal is not making it around the whole house, and this is even with a wireless extender fitted in another part of the house.
My question is, as I have 2 old routers, a netgear DG 834 and also a Speedtouch 330 (USB modem) is it possible to hook up two routers/adsl modems to a single BT line in order to get signals in different parts of the house. If this is possible, I would plug my wifi extender by hardwire into the second router and hopefully sort the problems I am suffering with. I am not very techie, but know a little.
Many thanks
Peter

http://www.jarviser.co.uk/jarviser/homehubindex.html
Use your spare BT Version 1 Home Hub as a wireless repeater!
http://www.jarviser.co.uk/jarviser/repeaterhubs.html
Use your spare BT Home Hub as a wired ethernet switch and WAP!
http://www.jarviser.co.uk/jarviser/repeaterhubswired.html
Use your spare home hub as a wireless dongle!
http://www.jarviser.co.uk/jarviser/hubasdongle.html

I have lost the File Edit View History Bookmarys Yahoo Tools Help and the Home Icon how do I get them back I cant find anywhere to click to get them back can anyone help please.

I have lost the bar that has my file Edit View History Bookmarks Yahoo tools and help also the Home Icon with back and refresh Icon I cant find anywhere to click to get them back can anyone please help me.
Thanks ([email protected])

Make sure that you do not run Firefox in full screen mode (press F11 or Fn + F11 to toggle; Mac: command+Shift+F).<br />
If you are in full screen mode then hover the mouse to the top to make the Navigation Toolbar and Tab bar appear.<br />
You can click the Maximize button at the top right to leave full screen mode or right click empty space on a toolbar and use "Exit Full Screen Mode" or press F11.<br />

Just bought a new Macbook Air (and a new to Mac) and having trouble connecting to home hub. Hub can be found yet when I enter my password, I receive the message "timed out". Can anyone help me?

Just bought a new Macbook Air (and a new to Mac) and having trouble connecting to home hub. Hub can be found yet when I enter my password, I receive the message "timed out". Can anyone help me?
G

Go into your router's page and disable password protection and try connecting again.

Help! asap please, BTwifi home hub/problem with bt...

Hello
I have bt home hub and btwifi and I also have a tescomobile mobile phone, which, when I am at home, I would normally use the internet on my phone using my btwifi home hub, as this saves me using my 500mb data allowance.
Since installing this app, I have had a lot of problems.
I cannot connect to my btwifi hub through my phone, and although I am only a week into my tescomobile monthly data allowance I have already used half of it.
I since uninstalled the btwifi app but am still getting problems connecting to the internet via my own home wifi.
I have turned my wifi on, on my phone, but it says H+ at the top of my phone.
On the list of wifi it stil says btwifi with fon.
I phoned bt customer services on 0844 38100010, and the gentleman talked me through installing an app called supremocontrol, and he ran a scan on my computer and said that for the last two weeks, I have had hackers in my computer and I could lose my computer.
He said the hackers have been in for the last two weeks, well, I installed the btwifi app about ten days ago, so that kinda matches.
He tried to get me to install security software at £49.00 but I am on a low income and cannot afford to do this right now or for the forseable future.
What help would I like here?
I would like to know how to connect to my home wifi on my mobile again.
I would also like to know the situation regarding hackers and how to keep my computer safe.
I am currently using microsoft security
I am a bit of a dummy regarding all this technical stuff so no jargon please if you can.
Much appreciated

licquorice wrote:
Ectophile wrote:
Where did you get that 0844 phone number from? It doesn't look like any of BT's normal ones. That said, BT uses many different numbers, so i could be off on completely the wrong track.
It looks like some outfit offering contact numbers for different organisations, presumably it just forwards the calls to an 0800 number whilst you pay them for the privilege.
Edit: The OP has transcribed the number incorrectly and added an extra 0 in the middle.
It does look a bit dodgy.
"Contact Telephone Numbers.com is not associated in any way with any company listed on this website. For terms and conditions, visit our terms and conditions page or alternatively the privacy policy and refund policy page. Bill payers must be 18 years and over and have the bill payers permission before making the call. Please read and agree to these terms before using our service. Thank you "
I won't put their URL in this post in case someone sees it and thinks it's a proper link to BT.

Hi i have lost access to my broadband WIFI ( i have BT home hub) and despite trying everything inc turnin everything off, reinstalling onto ipad nothing is working I do have access on my desk top so i dont think its a broadband issue any ideas? miss my Ip

Hi Twice recently I have lost access to my BT homehub broadband wifi have tried all sorts inc turning everything off from router through tried also to disconnect my Ipad accedd and then reinstall but again no joy Im not very tech savvy so basic instructions please
I stll have access to broadband on my desk top so i dont think the problem is with provider or router more like the connection between my router and my Ipad
please can anyone help really lost without my IPad have using my desktop now
Thanks Ann

Do you have other mobile devices that can connect to your wifi with out issue?
Try this:
Reboot ipad by pressing and holding both the home and sleep/wake buttons at the same time until the apple logo appears on the screen, then let go. Then try to connect to network.
Go to settings, Toggle airplane mode on/off. Make sure bluetooth is off. Turn on wif (airplane mode off). Try to connect.
Reset Network Settings
Go to settings/general/reset/reset network settings. Then try to connect to network.
If its your home router, then reboot router by unplugging for 5-10min. (do this while you're resetting network settings).
If problem persists, then check for firmware updates on your router.(you check router manufacturer support website for downloads and instructions).

Home Hub - HELP!!

I have a hub with a phone, the hub is working fine but the phone isn't! It is completely dead although the phone line is apparently working, people saying they are phoning me and it just rings and rings. Do I have to get another hub phone or do I need a completely new home hub system?? Please help. No joy when I phoned BT by the way - everything costs :-(((

Do you use Broadband Talk? Is the phone light lit up on the home hub, and which version of the home hub do you have?
See
Which version of the BT Home Hub do I have?
This link may help as well http://bt.custhelp.com/app/answers/detail/a_id/7718
There are some useful help pages here, for BT Broadband customers only, on my personal website.
BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

Lost power plug for Home Hub 3

Hi everyone! We somehow managed to lose our power supply plug for our Home Hub 3 and BT don't sell replacements...
So I was going to ask if someone could possible measure the dimensions of their barrel connector on their HH 3 power plug, if we have the plug dimensions then we can just order a replacement plug from Amazon/eBay... We'd need the internal diameter, and the outer diameter of the connector.
If someone could do that it would be awesome and we'd be very grateful as we could then use the HH
Many thanks everyone,
-Al
P.S I did speak to live chat and was told that the techincal support team didn't have this sort of information
Solved!
Go to Solution.

Hi
You may be better off going to that well known internet auction site and get the correct one (check type A, B) you could end up buying an incorrect one and ruining your hub.
You would also have a spare hub.
(If I have helped you in any way to say "Thank You" please click on the star next to the message. Thank You)
If I have solved your Issue please click the "Mark as accepted solution" button.

Help re: lost Home Hub

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