Help, Redirector not working, Email settings greyed out

Question

This was working. I had everything set up and then I can only assume last weekend when I installed and update from MS it cancelled everything.
Now when I open the Desktop Manager, my email settings are greyed out, I can't sync my messages or calendar. When I click on it, it says, "Email settings are not available without an online connection to your messaging system." When I go to sychronize and try to configure it, there is no Outlook user profile to choose from. I have added another user profile in outlook and tried again, but there are still no profiles to choose from in the dropdown menu.
Also, when I open up Redirector, I get the message. "Could bot start the Redirector: the connection to your messaging system could not be initialized".
I know these are both related, there is something I'm forgetting. I have went through the forums and tried several things that appear to be the same, but none have worked. Anyone have a suggestion?
I don't know that it matters, but I've got a Bold and using Outlook 2007.
Message Edited by PookieLuv on 07-24-2009 06:12 PM
Message Edited by PookieLuv on 07-24-2009 06:12 PM
Solved!
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Answer 1

zaak wrote:
Hi again, I have reinstalled the DM 5.0 & chose the BES type installation even though I am not using that. This enable me to use the Redirector properly again
Interesting...FWIW -- Redirector is pretty much designed strictly for Enterprise users (MS Exchange, Notes, etc.) whose firms do not host an internet facing interface to their corporate email (OWA, POP, etc.). Redirector is designed for those users to leave a client PC running, inside of the corporate network, with their email client (Outlook) running all the time. The redirector interfaces with the client and manages the communication (via the internet connection from their firm) with their single BB.
BIS is designed as the interface for normal internet-facing email accounts. With BIS, there is no need for the redirector since BIS, hosted at your carrier, interfaces directly with your email server (GMail, Yahoo, etc.) and manages the link between them and your BB (for email only).
Since your PC client is interfacing, across the internet, to your email (Gmail, Yahoo, etc.), then BIS can do the same thing -- they are both, quite simply, IMAP/POP client interfaces to such servers...
Anyway, if you want to rid yourself of the desktop redirector, then you might want to consider BIS for internet-facing email interface to your BB.
http://na.blackberry.com/eng/support/blackberry101/setup.jsp#tab_tab_email
Just my thoughts...
Cheers!
Message Edited by sdgardne on 08-07-2009 11:31 AM
Occam's Razor nearly always applies when troubleshooting technology issues!
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