Help regaining access to hacked account

My 10 year old skype account was hacked two weeks ago. Someone gained access and changed the email address associated with the account and I'm locked out of the account.
I have attempted to answer the challenge questions in order to verify my ownership of the account many (5) times now. Each time I receive an email saying that my answers do not match what Skype has on record for my account.
I have provided bank account information for several account, my only paypal address and many Skype order numbers. The main issue is that they will not tell me which answer is incorrect. I honestly don't remember the exact year I signed up, and I've paid for various Skype services over the years with different credit cards and a PayPal account.
I'm incredibly frustrated at this point and the authentication process is not going anywhere.
I MUST get this account back, I use it for work and this is hurting my business every day.
I need a real human to help me out, not just the Skype help email address, which has proven to be useless in my situation.
Is there anyone on the entire Skype support staff that can spend 5 minutes with me authenticating my to my account? Thank you!

abc_77 wrote:
I am in the same boat! No help from skype support. They wont even suspend the account.
I think support may ask users to verify some details first to confirm that the one contacting them is the real owner of the account.  In the event that the user will not be able to verify the required information, the support team may indeed will not be able to provide further assistance.
IF YOU FOUND OUR POST USEFUL THEN PLEASE GIVE "KUDOS". IF IT HELPED TO FIX YOUR ISSUE PLEASE MARK IT AS A "SOLUTION" TO HELP OTHERS. THANKS!
ALTERNATIVE SKYPE DOWNLOAD LINKS | HOW TO RECORD SKYPE VIDEO CALLS | HOW TO HANDLE SUSPICIOS CALLS AND MESSAGES
SEE MORE TIPS, TRICKS, TUTORIALS AND UPDATES in
| skypefordummies.blogspot.com | 

Similar Messages

  • URGENT Mod Help needed please. Hacked account and ...

    Please help. My sons account has been hacked and live porn was sent to all his friends along with files that we don't know what is inside.
    We have informed the police because of the porn content but now the hacker is hacking my sons friends and demanding to speak to my son.
    Please help

    Excellent first response.
    Have your son change his account password immediately if not already done.
    Also have him change the password of the registered e-mail address on file as a proactive measure.
    The police know how to contact Skype directly with an official request for assistance if required.
    Hackers typically gain access to peoples' accounts - Skype and otherwise - via password crackers or other password-guessing techniques.
    Run security scans and software updates on your son's computer - run your preferred anti-virus/malware/spyware program using the latest virus signature files available in case your son inadvertently downloaded malware which is allowing the hacker access to the computer.
    If anything else seems amiss or awary, contact a local computer professional for further assistance.
    Was your question answered? Please click on the Accept as a Solution link so everyone can quickly find what works! Like a post or want to say, "Thank You" - ?? Click on the Kudos button!
    Trustworthy information: Brian Krebs: 3 Basic Rules for Online Safety and Consumer Reports: Guide to Internet Security Online Safety Tip: Change your passwords often!

  • How to deactivate a hacked account?

    Hi all, 
    can any one help me to identify the settings or login to email for how to deactivate an old hacked account coz specially when the connected email id is also deactivated .
    waiting....
    rgds
    S.H

    you may need to regain access to that account first before you can do further actions, or try to contact customer service for possible advice;
    http://community.skype.com/t5/General-Discussion/How-to-Contact-Skype-Customer-Service/m-p/431911
    IF YOU FOUND OUR POST USEFUL THEN PLEASE GIVE "KUDOS". IF IT HELPED TO FIX YOUR ISSUE PLEASE MARK IT AS A "SOLUTION" TO HELP OTHERS. THANKS!
    ALTERNATIVE SKYPE DOWNLOAD LINKS | HOW TO RECORD SKYPE VIDEO CALLS | HOW TO HANDLE SUSPICIOS CALLS AND MESSAGES
    SEE MORE TIPS, TRICKS, TUTORIALS AND UPDATES in
    | skypefordummies.blogspot.com | 

  • Is it possible to restore access to Sync account by sync key only?

    I forgot the e-mail (username) of my sync account (or maybe I just misspelled it while registering). So now I have only the password and the sync key. Is it possible to regain access on my account somehow?

    In your new PC, did you see an option like "Forgot my User Name"? in the "Manage Account" under the Sync Tab?
    If not, I don't think it's possible to access your account unless you can get hold of your user name from your old PC.

  • How can I regain access to a MAC account? -- Macbook Pro?

    Situation:  My wife has a 13" Mac Book Pro, that we received in May 2011.
    OS: Mac OS X Snow Leopard (not sure which version it came with -- 10.6?)
    My wife's computer had two administrative accounts.  She uses one regularly, and the other is the 'primary' account for downloading updates and such.
    She was unable to figure out how to use Time Machine or any of the other backup software and the like.
    Yesterday, she updated to OS X Lion, and found that a number of the programs that she enjoys using no longer function.
    She wanted to roll-back to Snow Leopard.  After transferring the majority of the 'must-save' files, she put in the install disk again for snow leopard.  This allowed her to start fresh, however, she wants to regain access to those old accounts.  She tried, but, none of the passwords work anymore.  We know what the passwords are; but, they are not working.
    Our ATTEMPTED solution:  She found a site "http://en.kioskea.net/forum/affich-7339…  This site told her to do something in the boot terminal that allowed her to add a new administrative account.
    She tried going into that new admin account and changing the passwords to the other accounts; no joy.  She changes them, but, they are not retained when she logs off or restarts.
    How can she regain access to her old files?

    Open itunes.  Sign into your account.

  • I format my hard drive and now dont have a sync key to access to my account, please help me!

    Please Help me! My computer was infected by a virus, and I format my hard drive and reinstall the OS. Now I installed Firefox 4 beta 10 but don't have access to my sync account because i don't the "Sync Key" and don't use Firefox in other devices... please please help me to access to my account I need recover my bookmarks and configuration, Thanks.

    Sorry, without your Sync Key you're out of luck. It is used as the decryption key for the data that is stored on the Sync server.

  • Hey guys, when i try and log in to itunes, even though the details are correct it is showing up as an error and not allowing me access to my account.. could anyone help??

    Hey guys, when i try and log in to itunes, even though the details are correct it is showing up as an error and not allowing me access to my account.. could anyone help?

    what is the error?

  • I have no more calendar synchronization with iCloud. when accessing to icloud account I cannot add an event on icloud calendar the message is :"server error"; any help?

    I have no more calendar synchronization with iCloud. when accessing to icloud account I cannot add an event on icloud calendar the message is :"server error"; any help?

    Tap the little claendar icon at the top left (next to the search icon) and see what calendars are set up in WeekCal.  If none are enabled, then enable the one(s) you want to use.

  • HT204053 I have come across following error when accessing my icloud account " icloud encountered an error while trying to connect to the server" please help...

    Please help with below error...
    I have been trying to access my icloud account in laptop with windows 7 operating, but I couldn't able to log in to icloud which show following error " icloud encountered an error while trying to connect to the server".
    I have icloud icloud control panel.
    But I can access my same icloud account in another laptop with windows xp operating.

    My recommendation is to download Apple’s Safari version 5.1.7 for Windows to access iCloud.com. It consistently works for me!!!! To make things easier with Safari, I made iCloud.com its Homepage. I’m using it to access iCloud.com from all of my PCs.
    On my Windows 7 systems it appears that some add-ons are causing problems when you try to access iCloud.com with the 32-bit version of IE9, but the 64-bit version seems to work fine, more than likely because there are few add-ons that are 64-bit and the 64-bit version of IE9 can't be the default browser in Windows 7.

  • Help please! I have just installed Snow Leopard and now I can't access my gmail account. I can complete the sign in boxes ok but the blue indicator bar freezes and prevents access to my emails.

    I have just installed Snow Leopard, (10.6.3) onto my Macbook Pro and so far it seems to be working fine except that I can't access my gmail account. I can sign in but the blue opening indicator freezes near the end and I can get no further. I'm a bit of a novice at this stuff - help please!

    I would run the combo update to get to 10.6.8 in order to get the latest security updates and so forth. Then run Software Update until you system is current.
    10.6.8 Combo Updater
    G-mail problem.
    Troubleshooting sending and receiving email messages
    Troubleshooting sending email messages
    IMAP or POP setup?

  • Help, hacked account!

    Today hacked account and sent a message to all his contacts with requests to transfer money to an e-wallet! Help, I do not know what to do! In the mailbox found a letter this content:
    От кого:
    Skype <[email protected]
    Кому:
    [email protected]
    Сегодня, 16:23
    Это автоматическое сообщение. Пожалуйста, не отвечайте на него.
    Здравствуйте, Юлия Шарандир!
    Зарегистрированный адрес электронной почты успешно изменен
    Ваш адрес электронной почты для учетной записи "tiara-rim" был успешно изменен на [email protected] Чтобы просмотреть изменения, войдите в свою учетную запись.
    Вы не подавали заявку на данное изменение? Если у Вас есть подозрения на несанкционированный доступ к Вашей учетной записи, незамедлительно обратитесь в отдел технической поддержки Skype.
    До скорого!
    Ваш Skype
    My real data  [email protected]    Login Tiara-Rim
    Password can not be recovered! Please give me back my beloved Skype!

    Just open the link below to report your hacked/stolen account. Select Security and Privacy as Help Topic and Identity Theft/Account Takeover as the Related Problem. Then Click the Continue Support Request button near at the bottom of the page.
    https://support.skype.com/en/support_request?needsLogin=false&topic=****************241&problem=****...
    CONTACT SKYPE CUSTOMER SERVICE   |  HOW TO RECORD SKYPE VIDEO CALLS  | HOW TO HANDLE SUPICIOUS CALLS AND MESSAGES   |  WINDOWS PROBLEMS TROUBLESHOOTING   |  SKYPE DOWNLOAD LINKS  
    MORE TIPS, TRICKS AND UPDATES AT
    skypefordummies.blogspot.com

  • I can't access my icloud account , please help

    I can't access my icloud Account, please help .

    How are you trying to access it? You can't access the iCloud website on Safari on an iPad, you have to sign in in Settings>iCloud and access the data through the relevant apps.
    Have you successfully set up an iCloud account? Can you log in at http://icloud.com on a computer? What operating system are you running on your iPad?
    Do you get an error message when you try to access it?
    You really need to post more data with a question like this, just 'I can't access' doesn't really allow for any sort of answer.

  • I'm using a macbook and recently cant access my Hotmail account. Normally it comes up as my home page. The address bar shows what looks like my account but a blank screen. Help

    Question
    I'm using a macbook and recently cant access my Hotmail account. Normally it comes up as my home page. The address bar shows what looks like my account but a blank screen.
    I have disabled Silverlight after seeing that suggested somewhere. That didnt help.

    Clear the cache and the cookies from sites that cause problems.
    * "Clear the Cache": Tools > Options > Advanced > Network > Offline Storage (Cache): "Clear Now"
    * "Remove the Cookies" from sites causing problems: Tools > Options > Privacy > Cookies: "Show Cookies"
    Start Firefox in <u>[[Safe Mode]]</u> to check if one of the extensions is causing the problem (switch to the DEFAULT theme: Firefox (Tools) > Add-ons > Appearance/Themes).
    * Don't make any changes on the Safe mode start window.
    * https://support.mozilla.com/kb/Safe+Mode
    See also:
    * [[Troubleshooting extensions and themes]]

  • How do i access my itunes account? i lost my iphone months ago and now have been given a unlocked iphone. when opening itunes i cant see any of my music/apps etc. How do i bring them back? pls help

    How do i access my itunes account, i had an iphone with loads of music and apps. lost it but now i have a new one given to my by my gfriend.
    When i load up itunes and sign in none of my media is there in the libary. although i can see my previous purchases.
    Will my account have been frozen when it was lost by orange? How do i get all my stuff back into my libary so i cant sync with my new phone?
    pls help

    Apps and ibooks you should be able to re-download for free, assuming that they are still available in the store and you use the same iTunes account that you originally used to buy/download them : http://support.apple.com/kb/HT2519 . Music bought from iTunes can only currently be re-downloaded if you are in the US, and I assume that you are in Carlisle here in England in which case you won't be able to re-download music.
    Have you still got the purchases on your computer, or on a backup that you can copy back onto the computer and then load into iTunes ?

  • Helping out a friend I accessed her gmail account via my machine now I can't get rid of the account it keeps signing in to her account. how can I delete it please

    mac 10.7.5
    I accesed a friends gmail account to help out but now the account has stayed on my machine and I want to get rid of it, but obviously not to close her account down. can anybody help

    Hi silverman65,
    I apologize, I'm a bit unclear on the exact nature of your question. If you added here account to the Mail application on your Mac and would like to now delete it just from there, you may find the following article helpful (it is aimed at Yosemite, but the steps should apply to Mountain Lion as well):
    Remove an account
    When you remove an email account from Mail, the account’s messages are deleted and no longer available on your Mac. Copies of messages remain on the account’s mail server and are still available (from webmail, for example). 
    Important:    If you’re unsure whether messages you want to keep are still on the mail server, move or copy them into a mailbox stored on your Mac (the mailbox appears in the On my Mac section in the Mail sidebar) before you delete the account in Mail. 
    Choose Mail > Preferences, then click Accounts.
    Select an account, then click Remove . 
    Mail (Yosemite): Set up Mail with your email accounts
    Regards,
    - Brenden

Maybe you are looking for