Help regarding Workflow

Question

Hi,
We have two custom fields (*Department* and Service Engineer) on our service request page. I have created a workflow that triggers when modified record is saved. The condition when it should trigger is :
IF Department = XYZ AND Service Engineer = ABC then send email notification to users....
It worls fine till here, but the problem is that it sends email notification everytime when the page is updated, therefore resulting in sending duplicate mails. Infact it should only send one email.
I have tried PRE function, but doesnt seems to be working.
Any help ???
Regards
Ahmed

Answer 1

Hi !
What you should put is the exact syntax below :
*[<IndexedPick1>]="XYZ" AND [<IndexedPick0>]= "ABC" (PRE('<IndexedPick1>')<>[<IndexedPick1>] OR PRE('<IndexedPick1>')<>[<IndexedPick0>])*
This means that the workflow will trigger only when Pick 1 = XYZ and Pick 0 = ABC and one of the two pick has been modified.
I think you will have to create another workflow "when a new record is created" to send your e-mail when the record is directly created with Pick 1 = XYZ and Pick 0 = ABC. Here the condition will be only *[<IndexedPick1>]="XYZ" AND [<IndexedPick0>]= "ABC"*
Hope this will help, feel free to ask more !
Max