HELP! Reload Software 552 Error??

Hi, I just was configuring, and on my phone. Then it says "Phone has to reboot" so I did. And now it comes up in a blank white screen saying Reload Software 552. Please help. I really don't know how I can do this, and my Windows Installer won't work so if you can help me with that to. PLEASE HELP ASAP I CAN'T AFFORD ANOTHER PHONE.

Hi and welcome to the forums!
1) Is this a new device still under warranty? If so you can return it and get a NIB (new in the Box) replacement.
2) if you cannot replace it, do you have a windows PC, blackberry desktop software and any experiance in reloading phone OS? Do you have a current backup of your phone?
3) What does the "windows installer won't work mean?
4) Tell us every detail you can think of so we can help with the best advice.
Either way we can get you through fixing the error, Ok?
Thanks,
Bifocals
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Similar Messages

Reload software: 552 error; cannot reload OS

Hi. I am getting this error message on my Curve 8900:
Reload software: 552
I have read several threads advising how to fix this, but the problem is that they all require me to connect the device to my computer and reload the OS. But since I upgraded to a desktop computer running Win 7, I have never successfully connected the device to the computer except in mass media mode. I just re-downloaded the desktop software and it still won't recognize the device. So I have a device that needs the OS and all applications reloaded, and no way to do that. Suggestions?

Hello !
If you have already done that, then what you can do is resatart your PC.
Once rebooted then firstly, connect your USB Cable with your BlackBerry Smartphone.
And now open your BlackBerry Desktop Software.
Hope this resolves your Problem!
If your problem has been resolved then would request you to Click on "Like" and accept as "Solution" so that other Advisors doesnt invest there time on this Message anymore.
Thanks.

Constant reload software 552 errors

I am on my second Verizon 9630 in 2 weeks. I get contstand 552 error when downloading software from app world. So did I get 2 bad 9630's or is the the 4.7 software just plain awful.
I am tired of reloading the software and all of my apps every other day. What can I do to make this stop? I just need a phone that will actually work for more then 2 days without crashing.

Brinky, I just want to say you are not alone. Here is a copy of my recent post on the BlackberryForums. Sound familiar.
I need some help, or at least some explanations.
Every so often, more often than I like, I will load some new application and boot to an error 552 with no boot. Some times I have managed to use BBSAK to remove the application and recover. Most times it goes downhill from there.
1) Are there any precautions to avoid these errors?
When all fails, I have to resort to performing the following.
- Wipe the device
- Reload the OS
- Reload all of my 3rd Party Applications
- Restore my data
This works some of the time but occasionally takes a couple of tries. With the loooong Tour reboots, it takes up to two hours to fully restore. Then comes the frustrating part. Even with all the data restored, allmost all of my 3rd party apps require me to re-enter the registration codes, etc. Many times I also have to reset the options. WHY? Isn't this data stored? Why does the data restore not restore the registration codes?
What am I doing wrong. I am now afraid to load any new software cause as much as I love to try new apps, I am tired of bricking my Tour.
Help!!!
This is driving me crazy. I have learned alot on how to recover from these forums, and thank goodness to BBSAK for saving my butt.
Bob
What a long strange trip it's been.
bobchernow

Reload Software: 552 Error

I got a blackberry tour for about 4 months now and absolutely love it... until it started getting this 552 error. Last time it happend, i was on a trip and i ended up not having a functional phone for an entire weekend since i had no access to a windows computer. Every time this happens, i have to hunt down a friend who has a windows machine to resore my phone to a functional state. Its not like i was doing some crazy stuff with the phone, just insalling/removing new application via direct link and app world. And once in a while, randomly, the the phone fails to reboot itself back to normal even though free applicaion memory is more than 50MB.
1. I understand that 3rd party application may be buggy, but then, a smartphone OS should protect itself rather than failing into a state where the primary functionality of the device is compromised.
2. Your users are not PC only users. I'm on Mac and Linux and never owned a computer with windows for the last 10 years. As simple port of AppLoader for mac (or java version that runs on most operating systems) would be a great win when something like this happens.
3. blackberry needs a way to back up the whole phone. phone, data and apps in one go. its not no fun to reload all the apps one at a time when something like this happens. i've spent like 6 hours in the 30 days just to restore all the apps i've been using (2hrs per failure).
I'm not really asking for help. i'm just ranting because i'm very frustrated with the phone now even though i like it. But i'm reconsidering my choice now as i know that android based phones do all the stuff i need w/o bricking itself for a buggy 3rd party applications. I would like to see these issues fixed, if not, I probally won't be a RIM customer for long.
Cheers
/Ven

Hello and Welcome to the Forums!
We are so sorry that you are having so many difficulties. While many experience the same (a search here will reveal that fact), there are also many who have very positive experiences with their BB. Not every device is suitable for everyone -- which IMHO is why there are so many choices.
I can't quite tell...but if you are hoping that RIM will see your message -- these forums are a user-to-user support channel, not a user-to-RIM conduit. As such, it is unlikely that they will see what you have written. However, if you have specific and constructive ideas for them, I have heard that they accept such via email to [email protected]
Front line support for BB's is, by contract, not provided by RIM. The carriers and authorized resellers are responsible for front line formal support to end users. It is possible to bypass your carrier and seek assistance direct from RIM, but such involves fees since you are bypassing your support agreement with your carrier. The "Support and Services" tab toward the top of these forum pages provide information about that. But, if you do go through your carrier for support, they can escalate into RIM at no fee to you if they so choose to. Given what you describe, I actually advise taking it in for warranty evaluation (assuming the warranty is still valid, of course).
Good luck!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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Reload Software 552 Error message work around

I'm desperate.. and climbing out of my skin
The long and the short of it: I have an 8520 and I got an error message of 'Relooad Software 552', but I can't get it to load
I was able to tether the phone and get into the Application Loader, even though the PIN doesn't display on the Desktop Manager (5.0.0.8)
I tried doing it with the Add/Remove Applications and with the Update Software. It gets through the first two phases, then it just hangs up
I tried calling T-Mobile, who put me in touch with BlackBerry... sorry, but I don't have a lot of confidence with the people over the phone. It doesn't help that they try to talk down to me.....
No matter, it's not working
On my old phone, the BB Pearl 8220, a tecnican was trying to do something back door, where we went into the files on my hard drive and used a Loader there (?).
Can someone maybe help me?
If I could get the phone to work, I would be willing to keep this handset and not bother with the new handset that BB is sending to me.
I want this to work. I NEED my phone. I'm inconvenienced with a loaner phone (no bells/whistles... yuck)
Any one?
([email protected] although I can't see the responses so quickly as there is no email on this loaner phone)
Pax,
GFApryl
Detroit

GFApril, try this first.
Complete the following steps:
Verify that the BlackBerry® Desktop Manager and the current BlackBerry Device Software (for your BlackBerry smartphone) is installed on the computer.
Remove the battery from the BlackBerry smartphone. Do not re-insert the battery.
Open the BlackBerry Desktop Manager on the computer.
Connect the BlackBerry smartphone to the computer using a USB cable.
On the BlackBerry Desktop Manager main screen, click Application Loader.
In the Update Software area of the Application Loader, click Start.
Click Options. This allows you to add or remove applications from the BlackBerry smartphone.
Select the applications that you want to install.
Click Next.
Click Next.
Click Finish.
When the application load process starts, insert the battery into the BlackBerry smartphone.
Let us know how it goes.
1. If any post helps you please click the below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
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Help reload software 552 !

Hello ! It is the second time my blackberry 8520 does the "reload software" problem.The first time I updated the OS cause the pc recognized my device. This time it doesnt ! I've tried to remove the battery ,put it back on but nothing works . Could it be cause the device isnt charged enough ?
Thanks in advance

is that there are times when we download and install a specific os to install on our blackberry, no matter the method we use
(destokp manager, apploader) wanting to load the os, it turns either dm or apploader does not recognize that you have installed on the pc therefore can not perform the flash, if it is true and you know you have to delete the vendor file
(C: \ Program Files \ common Files \ Research In Motion \ AppLoader),
it is also true that there sometimes that is not enough, here is the explanation of why, in fact there are two vendor files, which are installed on different routes, we have to do is simply delete this second vendor file and thus must go to this path
C: \ Documents and Settings \ Administrator \ Application Data \ Research In Motion \ BlackBerry \ Loader XML
(before should go to tools, folder options, view, and enable show hidden files and folders, if they do not be able to visualize this)
then delete it, ready to try flashing again, this time if your will be recognized, regardless of the method that uses luck I hope will be useful
more
http://supportforums.blackberry.com/t5/BlackBerry-Bold/BB-Bold-9700-update-problem/m-p/2558925/highl...
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If your issue has been solved, please resolve it by marking "Accept as Solution"

Blackberry Curve Screen Frozen states reload software 552

Hi when my screen froze i took out the battery to reset it. When i turned it back on a white frozen screen states reload software 552. I would be very grateful if someone could tell me how to resolve this i think it may be a problwem with desktop manager but I am not sure. thanks

Hello keastman,
Welcome to the support forums.
This article should help you out regarding your "Reload Software: 552"
Error "Reload Software: 552" is displayed on the BlackBerry smartphone
-SR
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Be sure to click Kudos! for those who have helped you.Click Solution? for posts that have solved your issue(s)!

8520 curve error "Reload Software 552"

I don't know how to fix error message. I can not get pass the white screen saying Reload software 552. As soon as i take the battery out then put the battery back in it goes to that screen. HOW DO I GET PASSS that screen????????
Thank You
Czabless

Hey there Czabless
Unfortunately a hard reset will not work you will have to reload the software to your device. In order to do that you will need to download and install both the blackberry desktop manager as well as the blackberry device software to your computer.
KB11320 - Clean reload with desktop software
KB16251 - Clean Reload without desktop manager software
These should give you what you need to get rid of this error message
*Note if you are running VIsta or Win 7 make sure you turn off the User Account Controls as this will help the installation process go a whole lot smoother.

Error of my bb....reload software 552

i have error on my blackberry..........reload software 552.............how i reload it

See the link below for the download, and follow these simple installation instructions.
First locate your carrier and the OS file you wish to use.
http://na.blackberry.com/eng/support/downloads/download_sites.jsp
Do a backup of your device first, using Desktop Manager > Backup. Close Desktop Manager upon completion.
1. Download the OS file to the PC then install it to the PC by running (double clicking) the file you downloaded.
2. Go to c:\program files\common files\research in motion\apploader and delete the file named "vendor.xml."
3. Plug in BB and double click on "Loader.exe." It's located in the same place as the above vendor.xml file.
1. If any post helps you please click the below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA Display/Scan Bar Code

Frozen Phone saying ; "Reload Software: 552" ?? Help !!!!!!!!!!

My screen is frozen on a WHITE SCREEN, with the words "Reload Software 552". I have taken the battery out and had no corrections to this issue.
I admit that in the 3 days that I have had my new BB Tour from Verizon, that I downloaded plenty of Apps from BB App world and some from Crackberry.com. Are these the causes for the FREEZE ?
Can I just reload the software from my BB Desktop Manager ?
How can I prevent this from happening again ?
Matt

Hi and welcome to the Forums!
Here is the procedure for that error code:
KB18751 Error "App Error 552" or "Reload software 552" is displayed on the BlackBerry smartphone
Good luck and let us know!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA Display/Scan Bar Code

Error message - Reload Software: 552

How do I fix the Curve 8900 with the following error message:
Reload Software: 552
My phone is stuck with this message every time it is on. It does not go anywhere, not even the home page, just a white background screen and this little message in the middle. I have to take off the battery to make it go away.
Please advise. Thanks !!

Error 552:
http://www.blackberry.com/btsc/KB18751
1. If any post helps you please click the below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA Display/Scan Bar Code

BBCurve8520 : "Reload Software 552" URGENT!!! I need help now...

I 'm using BB curve 8520 now. Recently, I installed a couple of applications through BB App software on my device. I reboot my device after downloading apps but while restarting my device it stuck on "reload software 552" in the white screen. I removed and put it back my battery, same thing goes on. I don't know what to do. so, i tried to find solutions on google. i have tried application loader but it says "Desktop loader is unable to connect the device. you may need to enter the password on the device" after the status shown 100%. I don't even have a password on my device. I'm so confuse about what is happening to my device. I cant backup my data through BB desktop software because it says my device is disconnected (I'm still connecting my device with USB) no matter how many times i click on Retry, it says unable to connect the device. My Problem is how to connect my bb with my pc (even though i had connected my device with USB, it didnt seem to work) and how to solve the "reload software 552" (Really need help D. Anyone could help me to solve this problem? Thanks.

Additional Information:
Thats what it says whenever i try to connect my bb.
I cant connect my device. Help...

Error Msg - reload software 552

Hi everyone, Can someone help me pls
I downloaded the Blackberry Protect, it asked me to reboot. I did and it came back with RELOAD SOFTWARE 552.
Its not coming on apart from that message.
I have tried taking out and putting back both the battery and sim card, nothing is working.
Please what can i do

Hi
This what I did to completely wipe my BB. I wrote this before starting and printed it off.
If your device is functioning, perform a backup now if you haven't already done so saving the file to a place and in a name that you can easily locate on computer.
I then uninstalled DTM and then deleted all other references to BB/Rim in Windows Explorer thus removing the OS for the BB from the computer in order to ensure that the version I would reinstall would be a brand new downloaded version.
Get the latest Desk Top Software
http://us.blackberry.com/apps-software/desktop/?CPID=OTC-DSKTPSW&cp=OTC-DSKTPSW
and install it on the computer.
Get the correct latest version of the OS
http://us.blackberry.com/support/downloads/download_sites.jsp
and save it to computer.
To erase all the data on your BlackBerry device, complete the following steps. This option is available with
BlackBerry Device Software 3.8 and later.
1. In the device Options, click Security.
If you are using BlackBerry Device Software 4.1, click Security Options > General Security.
2. Click the trackwheel and select Wipe Handheld.
3. Click Continue.
4. Type “blackberry”. All the data on the BlackBerry device is erased.
On some new versions of BlackBerry software, the menu navigation is slightly different.
1. Go to Options.
2. Select Security Options.
3. Select General Settings.
4. Click the Menu key.
5. Select Wipe Handheld.
6. Click Continue.
7. Type “blackberry”. All the data on the BlackBerry device is erased.
Launch the new Desk Top Software on the computer
1. Connect your device to your computer.
2. On the home screen of the BlackBerry® Desktop Software, click Update my device.
3. Do one of the following:
* To download an update, click Get update.
* To view other available versions of the BlackBerry Device Software, click View other versions. If applicable, click another version. Click Install.
Ensure the new OS is the one you prevously downloaded.
Do not disconnect the device until the whole process is completed and the device has rebooted.
After 10 minutes reboot again by removing the battery whilst powered-on and leave it out for a couple of minutes.
Leave it again for 10 minutes. You should now have a fully functioning BB!
Blackberry Best Advice - Back-up weekly
If I have helped you please check the "Kudos" star on the right >>>>

Reload software: 552 HELP ME

I have a problem:
I had to reboot my bb curve 8520 and when I did I got white screen and on it was:
"Reload Software: 552"
it looked like this:
I hope someone can help me solve this problem, because I can not do anything now

You are going to have to connect your device to your computer to reload the software.
Please take a look at this link.
http://btsc.webapps.blackberry.com/btsc/viewdocument.do?noCount=true&externalId=KB18751&sliceId=1&cm...

HELP! My 8520's come up with 'reload software 552'

My Curve 8520 has come up with 'Reload Software 552' on the screen and wont switch on or off. What can I do to get it fixed?!? :/
I downloaded Crunch SMS and my phone restarted, and now it wont switch back on again

My Curve 8520 has come up with 'Reload Software 552' on the screen and wont switch on or off. What can I do to get it fixed?!? :/
I downloaded Crunch SMS and my phone restarted, and now it wont switch back on again

HELP! Reload Software 552 Error??

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