Help required - "Failed to download the folio to your local disk"

Hi
(Warning: first time poster :-)
I am having difficulty downloading my published folio. Over the last 24hrs I repeatedly get the following error (after a long wait with status “Preparing content for download...”) on different computers (Mac/PC) and browsers:
An error has occurred while exporting the folio
Failed to download the folio to your local disk
My first version is being delivered to an Android app (created using the Viewer Builder) and was embedded into an iOS app (also created using the View Builder). This all worked without any problems and I can export this now.
To optimize the folio for the new iPad I decided to use the PDF option which required me to rebuild the folio again. The content is identical bar a couple of dates changed from 2011 to 2012. I just need to export the folio so I can embed it into an updated iOS app. The folio will not be (at this stage) delivered to the Android app.
I hope somebody can help :-)
Andrew
Edit: Using the new Adobe Content Viewer I see TWO versions of folio - one with the blue lightening bolt - but maybe that is normal?

Hi Andrew,
can't help unfortunatly, but I get the same error when trying to download a retina display folio using a normal dps account. Download is "prepared" for about 5 minutes after which I get the error message:
An error has occurred while exporting the folio.
Failed to download the folio to your local disk.
[downloadIssueFailed]
However, normal resolution folios can be exported and exporting a retina folio from a professional DPS account works.
Best greetings,
Philip

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SMS_RULE_ENGINE 6/26/2014 9:21:59 AM
5148 (0x141C)
Failed to download ContentID 16860969 for UpdateID 16857152. Error code = 5
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5148 (0x141C)
Downloading contents (count = 1) for UpdateID 16857255
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5148 (0x141C)
List of update content(s) which match the content rule criteria = {16861141}
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5148 (0x141C)
Downloading content with ID 16861141 in the package
SMS_RULE_ENGINE 6/26/2014 9:21:59 AM
5148 (0x141C)
Failed to download the update from internet. Error = 5
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5148 (0x141C)
Failed to download ContentID 16861141 for UpdateID 16857255. Error code = 5
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5148 (0x141C)
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5148 (0x141C)
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5148 (0x141C)
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5148 (0x141C)
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5148 (0x141C)
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SMS_RULE_ENGINE 6/26/2014 9:22:00 AM
5148 (0x141C)
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5148 (0x141C)
Parsing Deployment Action XML...
SMS_RULE_ENGINE 6/26/2014 9:22:00 AM
5148 (0x141C)
Parsing Rule XML... SMS_RULE_ENGINE
6/26/2014 9:22:00 AM 5148 (0x141C)
Could not find element DeploymentId SMS_RULE_ENGINE
6/26/2014 9:22:00 AM 5148 (0x141C)
Could not find element UpdateGroupId SMS_RULE_ENGINE
6/26/2014 9:22:00 AM 5148 (0x141C)
Could not find element UpdateGroupName SMS_RULE_ENGINE
6/26/2014 9:22:00 AM 5148 (0x141C)
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16795445, 16795709, 16795711, 16796210, 16796222, 16796292, 16796298, 16799495, 16799503, 16799602, 16799700, 16799703, 16799705, 16799712, 16799718, 16800300, 16800302, 16800367, 16800369, 16800371, 16800375, 16801224, 16801227, 16801237, 16801239, 16801287,
16801289, 16801559, 16801566, 16801996, 16802034, 16802839, 16802841, 16803306, 16803310, 16803420, 16803422, 16806477, 16806479, 16809354, 16809360, 16809393, 16809397, 16809774, 16809786, 16809792, 16813338, 16813348, 16813636, 16813638, 16814948, 16814950,
16815151, 16815153, 16817088, 16817102, 16817108, 16817398, 16817400, 16818677, 16818691, 16825397, 16840448, 16840458, 16840460, 16840462, 16840690, 16840700, 16840702, 16840710, 16840824, 16840826, 16842640, 16842641, 16842802, 16842803, 16842841, 16842870,
16842871, 16842896, 16842917, 16843017, 16843042, 16843049, 16843051, 16845981, 16846404, 16846751, 16846757, 16848017, 16848021, 16848664, 16848687, 16849383, 16849385, 16852506, 16852514, 16852516, 16855484, 16857102, 16857151, 16857152, 16857255) order
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6/26/2014 9:22:00 AM 5148 (0x141C)
0 of 115 updates are downloaded and will be added to the Deployment.
SMS_RULE_ENGINE 6/26/2014 9:22:00 AM
5148 (0x141C)
The rule resulted in no updates being found. Skip deployment creation or update...
SMS_RULE_ENGINE 6/26/2014 9:22:00 AM
5148 (0x141C)
CRuleHandler: Enforcing Actions for Rule 16777228 failed!
SMS_RULE_ENGINE 6/26/2014 9:22:00 AM
5148 (0x141C)
CRuleHandler: ResetRulesAndCleanUp() SMS_RULE_ENGINE
6/26/2014 9:22:00 AM 5148 (0x141C)
Updated Failure Information for Rule: 16777228
SMS_RULE_ENGINE 6/26/2014 9:22:00 AM
5148 (0x141C)
CRuleHandler: Deleting Rule 16777228 SMS_RULE_ENGINE
6/26/2014 9:22:00 AM 5148 (0x141C)
Found notification file C:\Program Files\Microsoft Configuration Manager\inboxes\RuleEngine.box\16777228.RUL
SMS_RULE_ENGINE 6/26/2014 9:22:10 AM
5148 (0x141C)
RuleSchedulerThred: Change in Rules Object Signalled.
SMS_RULE_ENGINE 6/26/2014 9:22:10 AM
5228 (0x146C)
Refreshed ScheduleList instance for Rule (16777228) from schedule string () with next occurence (12/31/1969 7:00:00 PM)
SMS_RULE_ENGINE 6/26/2014 9:22:10 AM
5228 (0x146C)
FindNextEventTime found next event for RuleID 0 as :1/1/2038 12:00:00 AM
SMS_RULE_ENGINE 6/26/2014 9:22:10 AM
5228 (0x146C)
RuleEngine: Got next rule execution time successfully. Next event is in 12369097 minutes
SMS_RULE_ENGINE 6/26/2014 9:22:10 AM
5228 (0x146C)
Sleeping for 15 minutes SMS_RULE_ENGINE
6/26/2014 9:22:10 AM 5228 (0x146C)
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Server2: SQL DB for Primary site DB
Server3: Secondary remote site running MP, DP, SUP. DB is SQL Express local.
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to the target path for Modify with the everyone group (testing purposes only). The updates downloaded successfully. So this puts me right back to where I was, knowing its a permissions issue but not understanding what permissions are needed. Let me explain
further.
The best way to start is to show what perms I have to the target location for downloads/wsus/sup anything:
Path: \\Server1\UpdatesAndDefinitions (permissions being applied to the UpdatesAndDefinitions root folder)
SCCMAdmin (account used for most SCCM tasks except for NA) / Modify / Share and NTFS
Server1$ (primary site server) / Modify / NTFS
Everyone / read and execute / NTFS and Share
There are other system generated perms but the above three are the important ones. So hence my confusion I know that the SCCMAdmin account or the Server its self has to be accessing the target directory so why is it failing with a permissions issue?
My next step was to enable Auditing on the target path. Doing so revealed just what I thought and through me into further frustration:
A network share object was accessed.
Subject:
Security ID:
SYSTEM
Account Name:
SCCM-MPS$
Account Domain:
DSCI
Logon ID:
0x3e7
Network Information:
Source Address:
fe80::306a:8827:8672:3ba5
Source Port:
50329
Share Name: \\*\UpdatesAndDefinitions
A handle to an object was requested.
Subject:
Security ID:
DSCI\sccmadmin
Account Name:
sccmadmin
Account Domain:
DSCI
Logon ID:
0xad903c
Object:
Object Server:
Security
Object Type:
File
Object Name:
F:\UpdatesAndDefinitions
Handle ID:
0xf5c
Process Information:
Process ID:
0x10cc
Process Name:
C:\Windows\explorer.exe
Access Request Information:
Transaction ID:
{00000000-0000-0000-0000-000000000000}
Accesses:
READ_CONTROL
ReadAttributes
Access Mask:
0x20080
Privileges Used for Access Check:
Restricted SID Count:
0
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So next... I tried adding in the Network Service account with proper permissions, the Local Service Account, my user account, and all no go's.
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If anyone can assist I would be in your debt and very grateful.
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Michael
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Failed to download the update from internet. Error = 16389 SMS_RULE_ENGINE 3/11/2015 11:41:57 AM 5608 (0x15E8)
Failed to download ContentID 16936340 for UpdateID 16953422. Error code = 16389 SMS_RULE_ENGINE 3/11/2015 11:41:57 AM 5608 (0x15E8)
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Failed to download update contents. SMS_RULE_ENGINE 3/11/2015 11:41:58 AM 5608 (0x15E8)
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STATMSG: ID=8706 SEV=E LEV=M SOURCE="SMS Server" COMP="SMS_RULE_ENGINE" SYS=NE-SCCM-02.services.internal SITE=000 PID=3392 TID=5608 GMTDATE=Mi Mrz 11 10:41:58.606 2015 ISTR0="SMS Rule Engine" ISTR1="Failed to download one or more content files" ISTR2="" ISTR3="" ISTR4="" ISTR5="" ISTR6="" ISTR7="" ISTR8="" ISTR9="" NUMATTRS=0 SMS_RULE_ENGINE 3/11/2015 11:41:58 AM 5608 (0x15E8)
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Updated Failure Information for Rule: 16777230 SMS_RULE_ENGINE 3/11/2015 11:51:10 AM 5608 (0x15E8)
whereas in WSUSCTRL.log i get:
System.Net.WebException: The underlying connection was closed: A connection that was expected to be kept alive was closed by the server. ---> System.IO.IOException: Unable to read data from the transport connection: An existing connection was forcibly closed by the remote host. ---> System.Net.Sockets.SocketException: An existing connection was forcibly closed by the remote host~~ at System.Net.Sockets.NetworkStream.Read(Byte[] buffer, Int32 offset, Int32 size)~~ --- End of inner exception stack trace ---~~ at System.Net.Sockets.NetworkStream.Read(Byte[] buffer, Int32 offset, Int32 size)~~ at System.Net.PooledStream.Read(Byte[] buffer, Int32 offset, Int32 size)~~ at System.Net.Connection.SyncRead(HttpWebRequest request, Boolean userRetrievedStream, Boolean probeRead)~~ --- End of inner exception stack trace ---~~ at Microsoft.UpdateServices.Administration.AdminProxy.CreateUpdateServer(Object[] args)~~ at Microsoft.UpdateServices.Administration.AdminProxy.GetUpdateServer()~~ at Microsoft.SystemsManagementServer.WSUS.WSUSServer.ConnectToWSUSServer(String ServerName, Boolean UseSSL, Int32 PortNumber)
System.Net.WebException: The request failed with HTTP status 503: Service Unavailable.~~ at Microsoft.UpdateServices.Administration.AdminProxy.CreateUpdateServer(Object[] args)~~ at Microsoft.UpdateServices.Administration.AdminProxy.GetUpdateServer()~~ at Microsoft.SystemsManagementServer.WSUS.WSUSServer.ConnectToWSUSServer(String ServerName, Boolean UseSSL, Int32 PortNumber) SMS_WSUS_CONTROL_MANAGER 3/11/2015 11:57:04 AM 6032 (0x1790)
Failed to set WSUS Local Configuration. Will retry configuration in 1 minutes SMS_WSUS_CONTROL_MANAGER 3/11/2015 11:57:04 AM 6032 (0x1790)
Attempting connection to local WSUS server SMS_WSUS_CONTROL_MANAGER 3/11/2015 11:57:04 AM 6032 (0x1790)
System.Net.WebException: The request failed with HTTP status 503: Service Unavailable.~~ at Microsoft.UpdateServices.Administration.AdminProxy.CreateUpdateServer(Object[] args)~~ at Microsoft.UpdateServices.Administration.AdminProxy.GetUpdateServer()~~ at Microsoft.SystemsManagementServer.WSUS.WSUSServer.ConnectToWSUSServer(String ServerName, Boolean UseSSL, Int32 PortNumber) SMS_WSUS_CONTROL_MANAGER 3/11/2015 11:57:04 AM 6032 (0x1790)
Failures reported during periodic health check by the WSUS Server XYZ. Will retry check in 1 minutes SMS_WSUS_CONTROL_MANAGER 3/11/2015 11:57:04 AM 6032 (0x1790)
ooGDoo

There only is Patchdownloader.log under
\\SCCMSERVER\C$\Program Files\SMS_CCM\LOGS\Patchdownloader.log
Do you mean this Log?
Failed to move \\teg.teda\admin\SCCM\SU\Baseline\Patches\e7b56916-3356-4f59-ac71-be7ef2159050.1 to \\teg.teda\admin\SCCM\SU\Baseline\Patches\e7b56916-3356-4f59-ac71-be7ef2159050, error 64 Software Updates Patch Downloader 3/11/2015 11:50:33 AM 5608 (0x15E8)
Will retry in 10000ms Software Updates Patch Downloader 3/11/2015 11:50:33 AM 5608 (0x15E8)
Failed to move \\teg.teda\admin\SCCM\SU\Baseline\Patches\e7b56916-3356-4f59-ac71-be7ef2159050.1 to \\teg.teda\admin\SCCM\SU\Baseline\Patches\e7b56916-3356-4f59-ac71-be7ef2159050, error 5 Software Updates Patch Downloader 3/11/2015 11:50:43 AM 5608 (0x15E8)
Will retry in 10000ms Software Updates Patch Downloader 3/11/2015 11:50:43 AM 5608 (0x15E8)
Failed to move \\teg.teda\admin\SCCM\SU\Baseline\Patches\e7b56916-3356-4f59-ac71-be7ef2159050.1 to \\teg.teda\admin\SCCM\SU\Baseline\Patches\e7b56916-3356-4f59-ac71-be7ef2159050, error 5 Software Updates Patch Downloader 3/11/2015 11:50:53 AM 5608 (0x15E8)
Will retry in 10000ms Software Updates Patch Downloader 3/11/2015 11:50:53 AM 5608 (0x15E8)
Failed to move \\teg.teda\admin\SCCM\SU\Baseline\Patches\e7b56916-3356-4f59-ac71-be7ef2159050.1 to \\teg.teda\admin\SCCM\SU\Baseline\Patches\e7b56916-3356-4f59-ac71-be7ef2159050, error 5 Software Updates Patch Downloader 3/11/2015 11:51:03 AM 5608 (0x15E8)
MoveFile() failed to rename \\teg.teda\admin\SCCM\SU\Baseline\Patches\e7b56916-3356-4f59-ac71-be7ef2159050.1 to \\teg.teda\admin\SCCM\SU\Baseline\Patches\e7b56916-3356-4f59-ac71-be7ef2159050 with GetLastError() = 5 Software Updates Patch Downloader 3/11/2015 11:51:03 AM 5608 (0x15E8)
ERROR: DownloadContentFiles() failed with hr=0x80004005 Software Updates Patch Downloader
ooGDoo

HELP! I cannot download the desktop software.

I've tried using both IE and Chrome browsers. I've tried downloading different versions. I've tried turning off my firewall temporarily. I keep getting error message that link is broken.
What am I doing wrong and why can't I download?
Thanks for any help on this. Been trying for over a week now.

If you try from another location does it work? Like from your job? Not sure what else to try honestly that would be preventing you downloading the software at your house. Did you contact your ISP about it?
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Remember to resolve your thread by clicking Accepted Solution.

Help...I downloaded the new version of I-tunes and do not remember my security questions...want to download an album. I followed the directions to reset my security questions..basically an e-mail to my inbox...12 hours ago...still no e-mail..any ideas.

Help...I downloaded the new version of I-tunes and do not remember my security questions...want to download an album. I followed the directions to reset my security questions..basically an e-mail to my inbox...12 hours ago...still no e-mail..any ideas.

Alternatives for Help Resetting Security Questions and Rescue Mail
     1. Apple ID- All about Apple ID security questions.
     2. Rescue email address and how to reset Apple ID security questions
     3. Apple ID- Contacting Apple for help with Apple ID account security.
     4. Fill out and submit this form. Select the topic, Account Security.
     5. Call Apple Customer Service: Contacting Apple for support in your
          country and ask to speak to Account Security.
How to Manage your Apple ID: Manage My Apple ID

Help required - "Failed to download the folio to your local disk"

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