Help required how to make automatic switch over on RAC2

Hello Support,
We have 11g R1 on windows 2003.
User complained if node 1 of OracleRAC1 gets down, automatic switch over to RAC2 is not occuring and connection error occured.
What steps to see, in order to make sure it should be performed automatically please?
Thanks

Hi Billy,
TAF is a service ? Can it be connected on Apache Tomcat application server
Oracle version 11.1.0.6
Users are connect via Tomcat Application server with Oracle RAC having 2 nodes in it.
Users don't receive data if node 1 (RAC1) goes down. connection error message.
Where as if RAC2 is down user can still connect to RAC1 and can retrieve data.
Outside note- I want to understand the difference with Public and VIP of Oracle. My current understanding and correct me if I'm wrong, users are connected with RAC1 Public IP and in case of failure , VIP of RAC1 take over and eventually RAC2 and so on....
Thanks

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