Help Restoring and Backing Up

I want to restore my iPhone 3GS but when i do it pauses right in the middle of when it's loading. no error shows up cause it doesnt finish loading. Another thing is when my phone backs up it never finishes my phone always freezes while its backing up

iPad: Basic troubleshooting
http://support.apple.com/kb/TS3274
iTunes: Specific update-and-restore error messages and advanced troubleshooting
http://support.apple.com/kb/TS3694
See
iOS 5: Updating your device to iOS 5
http://support.apple.com/kb/HT4972
iOS: How to update your iPhone, iPad, or iPod touch
http://support.apple.com/kb/HT4623
If you are currently running an iOS lower than 5.0, connect to your computer & click on the "Update your device using iTunes".
Tip - You may need to disable your firewall and anitvirus software temporarily.  Then download and install the iOS update. After you update to iOS 5.x, the next update can be installed via wifi (i.e., not connected to your computer).
 Cheers, Tom

Similar Messages

  • Updated iphone 5 and it want to restore and back up the phone i have done this 3 times, some advice please

    Updated iphone 5 and it want to restore and back up the phone i have done this 3 times, some advice please

    Hi Alan Parrock,
    Thanks for using Apple Support Communities. Based on what you stated, it sounds like you are not able to restore the iPhone. I would recommend that you read this article, it may be able to help the issue.
    If you can't update or restore your iPhone, iPad, or iPod touch - Apple Support
    Cheers,
    Mario

  • HT201269 why is it that when trying to use a back up of my old iphone i click on devices and the options are all frey scaled? I cannot access the restore and back upo options

    why is it that when trying to use a back up of my old iphone i click on devices and the options are all frey scaled? I cannot access the restore and back upo options

    Let me start with the general advise...
    When you have a problem with one particular site, a good "first thing to try" is clearing your Firefox cache and deleting your saved cookies for the site.
    (1) Bypass Firefox's Cache
    Use Ctrl+Shift+r to reload the page fresh from the server.
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  • How do i get my pictures back on my iphone after restoring and backing up my iphone

    hod do i get my pictures back on my iphone after restoring and backing up my iphone?

    Have you ever tried iPubsoft iPhone Backup Extractor? It had good performance when i used it to recover pictures from iPhone!

  • HT1766 when i restore and back up i loose contacts

    i lost my contacts , so restored and backed up, they come back but then i loose them again. !!!!!!

    You're attempting to back up more data to iCloud than you have available.  iCloud has 5GB of free storage, and you can purchase more storage if you choose (+10GB = $20, + 20GB = $40, +50GB = $100, all prices for one year of availability).
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  • HT201365 I am trying to turn off find my iphone so that i can restore and back up the iphone. the phone has been disabled and when I try to restore it, it tells me i can't restore it until i take off the find my iphone options

    How do I turn off "find my iphone" from the computer?
    The phone was disabled and I cannot restore and back up until I turn off this feature

    You can access iCloud.com on a computer to turn it off.
    http://support.apple.com/kb/PH2702

  • I'm trying to restore and back up my iPhone 4 it's taking more than 45 hours. What should I do?

    I have been trying to restore and back up my Iphone which i have just updated and I wanted my apps, contacts, messages,etc,. all back on my iPhone but its taking more than 45 hours and it's only 16 GB. I have really important contacts that I need to have in my phone but it would take weeks to get them back one by one without using the back up.

    As has been said, you may have a corrupt backup on your computer. However, if it is a Windows computer you may also have a corrupt socket layer in Windows. So first try this (after canceling the backup):
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       netsh  winsock  reset
    then reboot your computer and try again to do a backup (right click on the phone's name in iTunes and select Backup from the floating menu).
    If this doesn't work you will have to delete the existing backup. Go to iTunes preferences, Devices page.
    Note: If you have a Mac first try restarting it, launching iTunes, and back up as described above.

  • I restored and backed up my iphone and now none of my (500 photos) are showing up in my camera roll? Please help, I document my entire summer on that device.

    Hi, my phone was acting up so I restored it and backed it up, now that I have it backed up none of my photos from my camera roll are there and NONE of them are in my photo stream.
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    Iphone 4s

    I restored it and backed it up
    In that order? Backup should come first, then restore.

  • Restoring and backing up again to Time Machine

    Hi Apple Community,
    I recently had to replace the hard drive on my iMac. After the repair, I connected my Mac to my Time Capsule backup and did a complete resotre of my hard drive (approximatley 500 GB). The whole process took about 8 hours but when I was done I had successfully transfered over all my files, applications, preferences, and settings and was satisfied. However, when I attempted tp perform my next Time Machine backup, my computer began a new initial backup of my entire 500 GB of data. I couldn't understand why I would need to do a complete, fresh backup when I had just finished a complete restore. I called Apple and spoke to a Time Machine/Time Capsule Specialist who agreed that my computer was acting strangely and transferred me to an Apple Senior Advisor who would "have access to better tools for resolving my issue." The Senior Advisor told me that my Time Machine was actually behaving properly since backups are associated with unique hard drive adresses not content/settings, so a new hard drive will always require a new full backup. I was extremely frustrated with this response and felt like I recieved the infamous "it's not a bug; it's a feature" excuse.
    Does anyone know if the Senior Advisor is correct? If so, it seams like a major flaw with the Time Machine software and means I have to spend another 8 hours backing up my system. Additionaly, the Advisor mentioned that the new backup will create a new sparsbundle file (though I can't currently see it since the backup is still in progress) meaning I will have to delete my legacy backups to save space. If the Advisor was wrong does anyone know of a workaround? 
    I've actually done several Time Machine Restores before including from an old MacBook Pro to a new one which would cause a similar situation. I can't remember ever having to do a complete fresh backup, but I may have simply forgotten. What I can't understand (but forgot to mention to the Apple Advisor) is that my Time Machine System Preferences show the previous dates for the "Oldest" and "Latest" backups. If Time Machine were truly tied to my hard drive why would System Preferences believe my iMac had already backed up?
    Thanks in advance for any help or assitance,
    Jonathan

    jfudem wrote:
    The Senior Advisor told me that my Time Machine was actually behaving properly since backups are associated with unique hard drive adresses not content/settings
    That's correct, but incomplete.  The full restore (and Setup Assistant and Migration Assistant) were changed effective with Snow Leopard to leave a "trail" in the SystemMigration.log so Time Machine could figure out what happened, and "associate" the new drive with the old backups, and only do an incremental backup.
    That often didn't work in Snow Leopard, unfortunately, and was improved in Lion, where it seems to work much more often, but (obviously) not always.
    Also effective with Lion is a new UNIX command that allows you to do this manually, but unfortunately it doesn't work if your backups are on a network, for some reason.
    What I can't understand (but forgot to mention to the Apple Advisor) is that my Time Machine System Preferences show the previous dates for the "Oldest" and "Latest" backups. If Time Machine were truly tied to my hard drive why would System Preferences believe my iMac had already backed up?
    It's not your Mac, but your internal HD that appears to be new.  If you restart the backup, once it finishes, you'll still have the old backups, but as if they were on a HD that's no longer connected to your Mac.  You'll need the procedure in #E3 of Time Machine - Troubleshooting to see or restore from them.

  • Restoring and backing up.

    I just got a new iPhone 5sand have had it almost a week, but it won't restore or back up. I have it plugged in, locked and connected to wifi every night and it has not done either a back up or a restoration. I have pretty much everything from my old iPhone but my music won't download all of my music. What can I do to make sure I get backed up and restored?

        Hi Adele1
    I'm sorry to hear your having difficulties backing the device up. How are you attempting to back it up? iTunes, iCloud, or Verizon Cloud. Please turn off Wifi and try this:http://vz.to/HDyBiC
    JoeL_VZW
    Follow us on Twitter @VZWSupport

  • How can I get Back all of my data after restoring and back up ? I lost my data and I did back up

    when I did restore and update .. I lost all of my data , then I pressed to back up buttom , when I try to restore data , its disapper . is there anyway to get back all data lost ?

    If you are backing up to your computer, check iTunes/Edit/Preferences/Devices, if there are nay other backups listed.
    Since each backup replaces the old one if not used to restore from, your data might be lost since you seem to have backed up a phone without any personal data.
    Check this article about how to restore from backups:
    iOS: Back up and restore your iOS device with iCloud or iTunes

  • Help!!  Tried to restore and back-up phone-took me back 2 years

    omg!!!  Please help!!  I was trying to back-up my iPhone 4s before i go buy a 5s tomorrow and I hit restore backup and it took my phone back to 2011 text, only 307 pix on my phone, I had over 5,000!!!  How do i get it back???

    Ouch! When you were trying to back up the phone and hit the incorrect option, if you havent ever done a back up before that llittle oops. Then its all gone

  • HT4859 HELP! restore and back up issues! Is there hope?

    I restored my ipad but did not set up the backup. The back up says it's never been backed up. If I back up the ipad will I get my information back?

    Welcome to the Apple Community.
    You won't get your old information back, but going forward any content you back up from now should be secure.

  • Restoring and backing up an external hard drive

    I have had a WD My Book external for a few years and it has been working great up until yesterday. This is what is showing up.
    As I am typing this it is no longer grayed out, I am in the process of copying and pasting to the new 3TB External. This is freaking me out... For future reference what do I do in the restore tab if anyone can help.

    Your iPhone's backup, which is created and maintained by iTunes stores data such as most iPhone settings, email account settings, contact info, SMS messages, notes, recent calls, call favorites, photos available in your iPhone's camera roll (you shouldn't depend on your iPhone's backup alone for these photos, which should be imported by your computer as with any other digital camera), and 3rd party app settings and data created and stored by a 3rd party app.
    It isn't necessary to backup your iPhone's backup. You can manually update your iPhone's backup at any time without syncing, and the same when connecting your iPhone with iTunes on another computer. With your iPhone connected to iTunes and without syncing, control-click on your iPhone and at the menu window that appears, select Back Up.
    Maintaining a backup of your iTunes library is much more important - copying the entire iTunes named folder to an external drive or some other external media used for backup purposes.
    Since the iPhone is designed to be synced with a supported application on your computer for contact info and calendar events, you should maintain a backup of the supported application on your computer for this data. Photos transferred from your computer to your iPhone are not included with your iPhone's backup, so these photos should be included with your computer's backup along with all other important data.
    When syncing an iPhone with iTunes on another computer, only iTunes content on the iPhone will be erased first, not all data on your iPhone such as contact info and calendar events. When selecting photos to be transferred to your iPhone from another computer, all photos available on your iPhone that were transferred from another computer will be erased first. If you don't select to sync contact info and calendar events with a supported application on another computer, contact info and calendar events on your iPhone will not be touched.

  • Trouble restoring and backing up

    Hi
    I have the iphone 4 running 5.0.1 and am having trouble backing it up and restoring from that backup. Then i right click on the device the menu drops down fine and it will look as if it is backing up when i click on it. But when i try and to restore it from taht backup it fails.
    When i click restore from backup it get a pop up saying
    choose backup to restore from. this will only restore your contacts etc
    then i click the last backup from the drop down menu
    and click restore
    the next pop up says
    restoring ipone from backup
    est time remaining
    this stays on for anywhere from a few seconds to about a minute
    then i get final pop up that says
    itunes could not restore the ipone because backup session failed
    i have tried to deleting the last backup and doing it again. I have deleted itunes and re downloaded and intstalled again and still get the same problems.
    I am running Windows7 and the latest itunes 10.5.33 and firefox.
    oh i have tried backing up to icloud and to my pc and get same errors on both
    any help would be great thanks.

    anyone?  help please?

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